# MyBTR Money — user reviews > 85 indexed App Store user reviews of MyBTR Money by Bank of Travelers Rest, rated 4.74/5 from 2,764 ratings. - Source: https://appshunter.io/ios/app/mybtr-money/id696881080/reviews - App overview in markdown: https://appshunter.io/ios/app/mybtr-money/id696881080.md - Rating breakdown: 5★ 2,030 · 4★ 124 · 3★ 37 · 2★ 21 · 1★ 30 ## What do users think of MyBTR Money? Overall sentiment: negative **Pros** - 💳 Great for depositing checks - 🏦 Excellent banking experience in-branch - 🤝 Friendly and helpful staff - 🔒 Secure banking **Cons** - 🐛 Buggy and slow app - ⏱️ Intermittent service issues and glitches - 🤔 Inconsistent balance information - 🤷‍♀️ Difficult to navigate and use - 🕰️ Unreliable weekend/holiday access **Commonly reported bugs** - App crashes frequently - Login process is slow and buggy - External transfers often fail - Deposit notifications don't match actual balance **Most requested features** - Add Zelle integration - Show pending transactions clearly - Allow custom notes for transfers - Improve mobile deposit experience - Provide more advanced features ## Newest reviews (15 of 85) ### 3/5 — Update *2026-08-12, version 26.1.330* I absolutely hate the new format after the update ! 😩 Why can’t you just leave things alone instead of forcing CHANGES to people ?!?ALSO, I hate that you have limits on pirchases on my Debit Card 😩 I have money in my account and it’s my money and I get rejected decline for purchases because it’s over the limit that you put on my card! That is so wrong. I feel so embarrassed to be declined for a purchase that is covered with thousands of dollars more than what I’m trying to purchase! That is absolutely disgustingly WRONG 😡 you want me to call with a code that I get when I get declined to get it straightened out, but that doesn’t work because once I get declined on that card, the vendor that I’m trying to purchase from won’t accept that card again, so there’s nothing I can do to make it work, I just don’t get it🤔😡 ### 3/5 — Review app, true balance *2026-08-10, version 26.1.330* Why did yall get rid of the actual balance, I could check my app in 2 seconds and see how much I have, now I need a calculator… ### 3/5 — New Update Sucks *2026-08-09, version 26.1.330* Since they have redone their app it is so much slower and restive takes too long to get stuff done that doesn’t need to!!! ### 2/5 — Good Bank, horrible app *2026-06-22, version 26.1.330* I can’t understand why the bank needed to fix the app in the first place because it was perfectly fine and very user-friendly, now not only is it not user-friendly but I’m going on over five days for my balance to catch up and not show pending and give me my current balance, the previous app never did that and was good at giving you your current balance after pending transactions, this app does not do that. I’ve been with this Bank for over 17 years and I’m just now wanting to completely switch Banks because of this app. I’m wildly shocked that there are horrible reviews about this app and no one from the institution is correcting this or probably even bothering to read these and update the app or go back to the old version. Very Disappointed. ### 3/5 — Balance Problem *2026-06-18, version 26.1.330* It really need to give the balance including pending transactions. It used to do this in the last version and now you have to figure your balance on your own and it’s very confusing. ### 3/5 — New platform *2026-06-12, version 26.1.330* I’m not a fan of the “new “ platform - my instant balance with pending is NLA & there seems to be bugs with logging in also ### 1/5 — This new app sucks! *2026-06-11, version 26.1.330* I know people are complaining about this new app. Why don’t you guys do the right thing and put it back the way it was or at least change the available balance to where it shows someone’s balance without their overdraft being included it’s very confusing. ### 1/5 — Running balance *2026-06-11, version 26.1.330* The old app was better with the running balance ### 1/5 — Update Issues *2026-06-10, version 26.1.330* The newest update to the app is horrible! I have never overdraft and since the new update I have done it three times because it doesn’t deduct from the balance as it is spent. When you have two people using the same account and your only way of keeping track was the app that’s a big problem. And yes, we were able to keep track very well before the new update. Maybe that how they are making their money now… our overdrafts. ### 1/5 — Worst update yet *2026-06-08, version 26.1.330* Can’t tell how much money you have in your account. Very glitchy ### 1/5 — Hate the update *2026-06-07, version 26.1.330* I hate the update. Doesn’t show balance after pending transactions. Makes it difficult to balance my budget! ### 3/5 — Slower *2026-06-07, version 26.1.330* The new mobile app operates more slowly than the last one you had. And depositing a check has an extra step or two. ### 1/5 — Not a fan *2026-06-01, version 26.1.313* Not impressed at all with this latest update. To hard to navigate, not user friendly, and stuff is all over the place. Worst format ever ### 1/5 — New update *2026-05-29, version 26.1.313* Unfortunately the new update has made the app virtually unusable. I haven’t been able to log in normally since updating, no matter what it will never accept my password so every time I try to log in I have to change my password. Also, it no longer displays your true balance which is extremely annoying. Will be changing banks soon. ### 1/5 — Huge down grade on the app *2026-05-29, version 26.1.313* If I wanted to view the account on the internet I would do that but no they upgraded to their actual website. The old app would update after every purchase and tell me exactly how much is in there now I have to wait a day for it to show….. do better bank of travelers rest… I have used yall for YEARS but this is ridiculous ## Most critical reviews (10 lowest-rated) ### 1/5 — Hard to navigate *2026-08-18, version 26.1.330* The update was not a success. The running balance is no longer available. Finding the “deposit” selection was harder to find. Very disappointed with the “update” that seems like a downgrade. ### 1/5 — Terrible app *2026-08-11, version 26.1.330* The previous app was great. This one is very finicky and the bank technical department has no idea how to correct what it is doing. ### 1/5 — New app absolutely sucks *2026-07-29, version 26.1.330* This app wasn’t great before, now it really sucks, almost makes me want to switch banks . Don’t waste your time downloading this app ### 1/5 — New format 👎 *2026-07-24, version 26.1.330* The new format, too many extra clicks to do what you could before from the main screen. This is not a better design and seems it was meant to updated so now deposits/transfers made after 9 pm , will not show up until the next day. This is not a benefit, user friendly or 24 hour banking. ### 1/5 — They changed the app and now it’s no good. *2026-07-23, version 26.1.330* The new app is harder to navigate, doesn’t respond as well and is way more time consuming to use. The ease and convenience it use to have is no longer there. I dread everytime I have to use it now, which is a good bit for me. I would go back to the old one if I could. You truly don’t know what you have until it’s gone. Such a simple luxury I didn’t know I had. ### 1/5 — Just not as good as the old app *2026-07-13, version 26.1.330* So many little things that were great about the old app. Still love the bank. The app not so much. ### 1/5 — New app is terrible *2026-07-12, version 26.1.330* I have never had so many issues with a bank app before. Since the middle of the week it’s been flashing a message telling me I’ve entered an incorrect user name or password. No I am not. I called the 800 number because it’s now Saturday night and it asks for my card number and my SSN then tells me it cannot validate the information. Something needs to be done soon. I’ve had more issues in the past few weeks than I’ve had since I opened the account. ### 1/5 — Old app was better *2026-07-03, version 26.1.330* I don’t like how the balance isn’t in real time. Constantly trying to figure out how much is actually in my account. The old app was easier to navigate. ### 1/5 — Horrible *2026-06-25, version 26.1.330* Your product and engineering teams are under qualified and are missing the most basic use cases! ### 1/5 — Used to be great *2026-06-17, version 26.1.330* Iv never had a problem with this app until the new update! ABSOLUTELY HATE IT!! If it ain’t broke, don’t fix it! Please fix it back to how it used to be ## Most praised reviews (10 highest-rated) ### 5/5 — Best Bank in Greenville *2026-07-13, version 26.1.330* I tried several banks for my business startup and was always having issues with check availability, purchase denials, and fees. Bank of TR is the easiest to work with and has made building my business so much easier not having to worry about the money. They’re not the easiest to get loans with but thats okay. Highly recommend for business owners in Greenville. ### 5/5 — New Look *2026-06-20, version 26.1.330* The app recently updated and it is great. Easy to navigate and love the quick features on the bottom. ### 5/5 — Amazing *2026-06-13, version 26.1.330* Bank of Travelers Rest is the Best Bank I have ever worked with. Been Loyal to me for 23 years. Will never Bank anywhere else. !!! Ashley in office is Amazing !! Helpful and so Very Sweet …. ### 5/5 — Update *2026-06-13, version 26.1.330* I absolutely hate the new format after the update ! 😩 Why can’t you just leave things alone instead of forcing CHANGES to people ?!? ### 5/5 — BTR happy customer *2026-06-05, version 26.1.330* Can’t complain about anything! ### 5/5 — Awesome *2026-05-28, version 26.1.313* Everyone is the Best, helpful, knowledgeable and friendly. ### 5/5 — Simply the Best ! *2026-05-27, version 26.1.313* We have been banking with Travelers Rest Bank approximately 15 years. The White Horse Branch primarily along with several other branches. Their customer service is exemplary. We are known by our first names; not a number. They always ask how we are doing? If you are looking for a bank with a personal touch, and one that cares deeply about their customers; please look no further than the Travelers Rest Bank. They earn more than 5 stars. You will be very pleased with your choice. Thank You ! ### 5/5 — Bank of TR *2026-05-19, version 26.1.313* My family has been banking with Bank of TR for over 50 years… great community bank! ### 5/5 — Exceptional Service *2026-03-06, version 25.1.30* Bank of Travelers Rest has been our family bank for 15 years! Great loan rates and personalized services for our needs. ### 5/5 — BTR is the best! *2026-01-25, version 25.1.30* The app is so convenient and easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*