# MYBYK – Cycle & eBike Rental — user reviews > 54 indexed App Store user reviews of MYBYK by Greenpedia Bike Share Private Limited, rated 4.00/5 from 17 ratings. - Source: https://appshunter.io/ios/app/mybyk-cycle-and-ebike-rental/id1302751321/reviews - App overview in markdown: https://appshunter.io/ios/app/mybyk-cycle-and-ebike-rental/id1302751321.md - Rating breakdown: 5★ 12 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (17 of 54) ### 2/5 — Lost my security deposit… due to their fault. *2026-05-22* Submitted bike 10 mins earlier to the person of their company at their station, but still he couldn’t end ride even gave him our phone to end ride , still he unintentionally or intentionally ended ride 3 mins late and our security deposit got cutted. Requested refund but that too with long procedure of filling out full account details rather than just simple upi payment they took from us. Still haven’t got my refund after 1 day… ### 2/5 — I am feeling lost of trust on this app *2025-03-30, version 12.0* Earlier I had used this app four years ago and I was satisfied. I gave it a try once again and currently I have requested refund of my wallet money and my request is put on hold for no reason and without any communication. ### 1/5 — DISAPPOINTED *2023-05-07* When I requested for a refund, why you people cancelled it by stating “account number is incorrect “ how can it be possible ? I know my account number and its correct. If you people are not interested to refund that amount why making such lame excuses..its been more than 3 weeks and there is no progress.. plz provide customer care email address ### 1/5 — Glitch Glitch Glitch *2023-04-12* Simple suggestion is to redevelop or just shut it. In the era of 5G & high end smart phones you have GPRS like app. So slow ! Many of the times it take more than 15 minutes to show me Hub. I’m not that free. Worst app. Slow app. Unlock the bike process not work properly so do return bike, both aren’t work in first attempt. For unlocking or returning i have to do it twice-thrice ! This is serious, you guys just need to update it. I don’t think that this is so tough job for you. ### 1/5 — Confusing App *2023-04-09* My first ride experience is very bad. Not easy to operate app. I faced issue for recharge in wallet, unlocked byk for staring ride, Unclocking in ongoing time, ending the ride. Customer care officer is also taking to much time for support. I waste my lot of time for above issue. And this is not because of I’m using for first time. I used many app like this but this is most confusing. ### 4/5 — App crashing after 2 minutes of using app in iPhone 12 mini *2023-03-11, version 9.7* App crashing after 2 minutes of using app in iPhone 12 mini ### 3/5 — Poor interface *2023-03-10, version 9.7* I can’t even create account for ease. It is frustrating and very poorly designed ### 1/5 — Block after downloading this application *2023-02-22, version 9.7* I really surprised after blowing me when i was really excited to try your services. No words i have now but in short really bad application nd management how blocked user after downloading your app for first time ### 3/5 — GPS *2023-02-15, version 9.7* This app is good but sometimes it will no show my current location and sometimes it doesn’t open this make me too disgusting Please make it easy ### 2/5 — Repeatedly crashing *2023-01-31* The app is crashing again and again. I’m not able to book a bicycle, whenever I try to book the app crashes and gets closed itself. I don’t know what has happened to the app as after updates the app has to become more bug free but in its case, it’s getting worse. ### 4/5 — I have problems with this app *2023-01-27, version 9.5* I have problems with this app ### 1/5 — Bad experience *2022-09-02, version 9.2* I went with my friends and I thought i can get 4 bicycles with the same account but then i saw a massage after getting one cycle you can not take another…. All the expectations were like gone in a second ### 4/5 — Good initiative with scope of improvement *2022-08-08* I rented 3 bicycles and it was fun roaming around but faced issues while unlocking the cycle due poor network connectivity. Hope something is device to unlock using Bluetooth or number key… I literally had to carry the bicycle till I got network. Will advice users to carry a personal lock 😁 ### 1/5 — Use unfair means to charge people *2022-06-11, version 9.2* This app is using wrong clocks showing wrong time of ride left and forces people to submit ride even before there paid time .. Like right now i have a bike and i need it but the app is showing ne i am using this bike from last 4.5 hour and i only used it for 1 hr ### 3/5 — App doesn’t work properly *2022-04-05* You have to maintain database and app loads more doesn’t work properly. We can’t write anything for request. For type one letter it having too much time to do that. Just recheck the app and modify it soon. ### 1/5 — Problem in unlocking bike *2022-03-31* First of all great problem you are solving. Appreciate that. Initial 2 days it was working fine but today I tried for almost 20 minutes and it was just not unlocking the bike Tried multiple times but there is some glitch in the app I uninstalled and reinstall the app - same problem. I hope you take this seriously and fix this asap. **Developer response:** Dear MYBYKer, we have identified the issue with our locks and are undergoing the process of updating them with a new firmware. The process will take us another 30 days and we seek your patience and cooperation until then. Any inconvenience is sincerely regretted! ### 2/5 — Requires optimisation *2022-03-30, version 9.2* The app is continuously crashing in my phone since last 1 week. Optimisation is much needed. I am currently using iphone 6 but still only this app is crashing too much. I hope the developers fix this problem ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad experience *2025-03-28, version 12.0* Their app has a lot of bugs. When I ask for a refund, they don't give me the amount. It's been two weeks since I asked for a refund. They haven't been able to return my refund amount yet. The staff on the helpline answer as they see fit. I'm not a statistician on this app. ### 1/5 — Worst bike rental app ever *2025-02-15* No wonder this concept isn’t much of a hit because the way it works. They blocked my account within 4 hours as I was unable to return the bike on time. Instead of fining they just blocked my account which restricted to return my bike and later told me to pay ₹800 as a fine. And when I tried to chat with customer support, the unblock option isn’t available and the app crashes later. So basically it’s the worst app. They just want to dupe you out of your money anyhow. ### 1/5 — “Unfair Charges & Poor Support” *2025-01-29, version 11.9* “Terrible experience! Used a MYBYK for 5 minutes, parked it correctly, but the lock failed due to their technical issue. Followed their instructions, yet I was wrongly charged ₹400. Customer support was unhelpful and refused to resolve it. Unreliable service—wouldn’t recommend!” ### 1/5 — Worst customer service *2024-07-03, version 11.5* Bike got stolen, Tried to contact multiple customer care support , was and is of no use, money greedy people, I was a back to back user for the past year but never again . ### 1/5 — Third class customer support *2024-04-19, version 11.3* This application is third class and even its support is such a dumb. Every time you need to shoot video to end ride because their app saying you are away from hub ( though i am standing in hub) It will not burn your energy It will give you so much stress. If there is zero star option then select that also. ### 1/5 — FRAUD!! No bicycles at hub *2024-04-18, version 11.3* No bicycles are there at hub… I have taken the subscription for 3 months (payment in advanced)… but you cannot utilize you subscription (in short your money is wasted) because there are no bicycles at the hub (90% of the time) I am talking with MYByk staff continuously regarding this issue since last 15 days, but the situation is as it is… no difference is seen in the no. of bicycles… To be more specific, this issue is not just for one hub, I have observed it at all the hubs which are around my location… JUST WASTE OF MONEY ### 1/5 — Very bad privacy practice *2024-03-19, version 11.0* They have very bad privacy practice in this app, if you take ride with their bicycle, your ride data and GPS data will automatically recorded without your permission, and they will share it. Even if you request them to delete, it will not be deleted. ### 1/5 — Cheater and fraud. Service is very zero *2024-01-03* This company is cheaper n fraud Always asking for extra money Their product having connectivity issue and we can’t able to unlock it without informing us whenever I tried to contact them, they want us to pay 200 to resolve that issue and provide his service Also they want me to go to nearest bicycle hub but if bicycle not going to unlock than how can we do that I request that don’t use this company bicycle Also all bicycles are very old n not good Service is very bad and I said zero service they are providing Very very bad exp I am using it since lot many years but still they not providing any services ### 1/5 — Terrible customer support *2023-08-29* I had rented out bicycle for a month, had asked customer support about rules and restricted stands. They told me other than restricted stand I can deposit any public MYBYK stands. So by end of rental period I went to one of the public stands mentioned in app, to my surprise, I can’t deposit the bicycle. I contacted customer support regarding the issue but they told me it’s a restricted stand,I tried to clarify that it’s nowhere mentioned in the app the mentioned stand is restricted. And to my surprise, while talking with customer support they temporarily banned me, from the app. I had to resort saying I will go for legal action if they don’t stop this childish behaviour. And they have the audacity to say it’s a system glitch which is terrified of legal action. Dear MYBYK, please don’t employ people with childish tantrums . ### 1/5 — This is now going worst *2023-06-29* I am MyByk user since when Mybyk where charging 1₹ per Hour, but now after increasing price there user experience and no. of cycles have decreased. I am Ok with the current price but there are so many problems and glitches in the application, It is showing 1 cycle is near you and when I reach over there, there is no cycle but still application is showing. And now a days Mybyk cycles also have so many problems, they have problems with the brackes, chains, oiling and everything. ## Most praised reviews (10 highest-rated) ### 5/5 — Grate service *2025-10-16* MYBYK provides an excellent cycle rental service. The process is smooth, the cycles are well-maintained, and the overall experience is very convenient and reliable. The customer support is also outstanding, resolving any issues quickly and efficiently. Highly recommended for anyone looking for a hassle-free and eco-friendly ride* ### 5/5 — A great initiative *2022-12-19* What a great initiative, I enjoy the rides and the easy accessibility. I just left my bag in the carry basket, a really nice bike user picked it up and contacted MYBYK to reach me. MYBYK was quick to respond and let me know about it. It’s not just the service, it’s even the users that make an experience worthwhile. Thank you. ### 5/5 — Amazing experience *2022-06-22* Used the product in Kochi. Had a lovely experience. There is way to go but the service provided even now is top notch! ### 5/5 — Service appreciation *2021-11-19* Amazing services. Customer support services are available even at the midnight also. They helped me out to resolve my query in just one call. Keep it up👍the staff mAkes it so easy for new riders all the queries are solved immediately ### 5/5 — U guyz rock *2021-10-10, version 9.1* Got my bike had unlock issue in middle of road and your support team fixed issue promptly. ### 5/5 — MYBYK *2021-04-12, version 9.0* Great initiative..... Loved the concept..... I would just recommend a bicycle service option.....in the app ### 5/5 — Best bicycle application *2020-12-11* One of the best and useful application I have ever come across. You can easily choose the bicycle, Your location, Choose the plan ( Hourly, Weekly, Monthly etc... ) and cycle is yours. Much needed concept in our country specifically for our environment ♻️. Thank you guys for awesome idea. ### 5/5 — Great concept - things have improved *2020-10-29* The cycles are not maintained well, biggest trouble is that it doesn't get locked or unlocked properly when you want and the app keeps charging you - they keep the security deposit and reduce the amount due to their app not working - no option in the app to raise a complaint - if you raise an issue related to the cycle , becomes more difficult to end the ride! I wish this becomes better! Above issues have improved ### 5/5 — Awesome *2020-08-16* Loved every minute of it, at such affordable price! ### 5/5 — Green initiative *2020-03-01, version 8.4* Great app to support green initiatives in the process of saving our environment Kudos to the team for developing such a wonderful concept. Keep it up. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*