# mybyram Order Medical Supplies — user reviews > 365 indexed App Store user reviews of mybyram Order Medical Supplies by Byram Healthcare, rated 4.70/5 from 42,798 ratings. - Source: https://appshunter.io/ios/app/mybyram-order-medical-supplies/id1536604601/reviews - App overview in markdown: https://appshunter.io/ios/app/mybyram-order-medical-supplies/id1536604601.md - Rating breakdown: 5★ 36,700 · 4★ 3,651 · 3★ 1,069 · 2★ 371 · 1★ 1,007 ## What do users think of mybyram Order Medical Supplies? Overall sentiment: neutral **Pros** - 🚀 Easy to use app - 👍 User-friendly interface - 🚀 Convenient reordering - 🚀 Fast delivery - 👍 Helpful customer service **Cons** - 🐛 Buggy app with login issues - 🐛 Inconsistent order processing - 🐛 Inaccurate order status updates - 🐛 Difficulty updating account information - 🐛 Poor in-app navigation **Commonly reported bugs** - App freezes and crashes - Inability to update address and insurance details - Order confirmation numbers not matching actual orders - Persistent login issues **Most requested features** - Ability to browse and add new products - Improved order tracking and status updates - Seamless integration with insurance information - Enhanced accessibility features ## Newest reviews (10 of 365) ### 2/5 — Site issues *2026-09-04, version iOS App Version 1.5.1 (100737)* Usually this site is good. But online I was continually kicked out and had to login multiple times. Quite annoying. Now I’ve downloaded the app. Hopefully that will be better. ### 3/5 — App is slow, confusing, and glitchy. *2026-08-28, version iOS App Version 1.5.1 (100737)* I had trouble putting in a simple order. ### 3/5 — Not user friendly. *2026-08-25, version iOS App Version 1.5.1 (100737)* Missing pictures of items and descriptions, can’t see catalog to request other items. Past orders is limited. Logs out too quickly. ### 3/5 — Online ordering *2026-08-24, version iOS App Version 1.5.1 (100737)* The online ordering system can be difficult I wish you would carry TacAway wipes and barrier wipes. Brava isn’t and good and I end up having to use double the number allowed in a day so I order Tac from Amazon. ### 2/5 — Inconvenient *2026-08-22, version iOS App Version 1.5.1 (100737)* The system kept making me sign in again and again. ### 4/5 — Works most of the time *2026-08-12, version iOS App Version 1.5.1 (100737)* It works to get your supplies. I had an experience where the button to confirm the order was greyed out for about a month, and was only fixed after I changed my address entirely. Still have no idea what was up with it. ### 2/5 — Bryan is complete trash *2026-08-10* As a paraplegic, I depend on certain durable medical equipment. Unfortunately I do not know why Kaiser switched over from Shield healthcare who actually did their job. First of all I’m tired of ordering a 90 day supply and only giving a 30 day! Number two talking to the nurses they seem to have the same problem of products missing. How do you put a Foley catheter together and forget the Foley catheter? Bryan did not once but a couple of times or they forget the Benadine or they forget the Gloves. To top it off when you call and they know your next prescription is running out they don’t tell you until the last minute. Leaving you calling every doctor to write your prescription when shield healthcare had the common decency to tell me on my order that your next order needs to be redone. Is that hard? Then they send me products I don’t need and I’m talking to a Medi-Cal agent right now about it possibly being fraud. Please help get shield healthcare back with Kaiser! This company is complete Trash! You should be ashamed of yourselves! If it continues, I will be looking into a class action lawsuit with the ADA. **Developer response:** For assistance, please send your contact details to escalate@byramhealthcare.com with a brief description of the issue so that it can be addressed. Thank you. ### 4/5 — Patient *2026-08-09, version iOS App Version 1.5.1 (100737)* The ordering page shows only the item code with no item description. ### 2/5 — badly delayed shipment *2026-07-20, version iOS App Version 1.5.1 (100737)* I was prompted to order my G7 glucose sensors back around June 10. It is currently July 20 and I’m still waiting for them to be shipped out. Why is it always taking so long in order to get my supplies? This is not a new issue I’ve been using your facility a few years. My son was using it for about 12 years and every time we had to order anything we were calling and calling and calling trying to get orders out because of massive delays please work on the system. ### 2/5 — Ouch *2026-07-17, version iOS App Version 1.5.1 (100737)* Great product. Your App is fair. The font needs to be larger. Some of the steps are confusing. Watch over some of us, old fogies working and manipulate the App. You my learn from that. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hate this company *2026-09-03, version iOS App Version 1.5.1 (100737)* You’re all horrible. ### 1/5 — Sucks *2026-08-31, version iOS App Version 1.5.1 (100737)* Your website tends to close while I was editing my doctor info. Also your site physican edit is a joke. Wait a few days. WTH!!!! ### 1/5 — website *2026-08-28, version iOS App Version 1.5.1 (100737)* This is the worst website I have ever been on as far as placing an order. It is not user-friendly at all. It's just frustrating. ### 1/5 — Worst at supply ordering *2026-08-23, version iOS App Version 1.5.1 (100737)* This is the worst app and supply delivery system. I wish I could go back to the same delivery to my home system. For 3 years it has said “picture coming soon”. I keep ordering the wrong stuff because it gives some random letters and numbers instead of the name. I have a bunch of meaningless supplies. Why doesn’t Kaiser allow you to get these supplies from their pharmacy or any local delivery pharmacy like I had previously. They always delivered and I could talk to a person to make sure I got what I needed. ### 1/5 — Never can get my supplies *2026-08-21, version iOS App Version 1.5.1 (100737)* Tried ordering them. The last four months on the app would call because they weren’t coming. They kept changing the order then I called and they don’t even have it and I just placed it again and it’s not showing and I did it by phone so are they hiring morons the company has gone to trash I’m gonna have to scan ### 1/5 — The app is horrible *2026-08-20, version iOS App Version 1.5.1 (100737)* -Customer service is very bad. -Live chat keeps getting stuck. - live agents don’t know a thing. I only was able to use the app once then after that I have not been able to log in to my account because it keeps saying to contact customer support and I don’t know why. ### 1/5 — Unhappy with customer service *2026-08-20, version iOS App Version 1.5.1 (100737)* Nuff said ### 1/5 — NOT SUCCESSFUL FRIENDLY *2026-08-10, version iOS App Version 1.5.1 (100737)* For being a medical supplier this companies app does not provide accessibility for anyone who is blind or legally blind and violates ADA Laws ### 1/5 — Blind ordering *2026-08-08, version iOS App Version 1.5.1 (100737)* Insulin pump supplies are constantly being discontinued and replaced with other items. Which ones? I have no idea because there’s no label or picture, just a meaningless product codes. ### 1/5 — Teflon *2026-08-06, version iOS App Version 1.5.1 (100737)* They keep sending me the wrong Medical Supplies and there’s no good way to contact them through the app and the phone ## Most praised reviews (10 highest-rated) ### 5/5 — Happy 1 *2026-09-04, version iOS App Version 1.5.1 (100737)* Looks like the site has been updated and now I’m able to navigate easily. Thanks for the changes and I look forward to ordering my Libre sensors on line. Much easier thanks. ### 5/5 — ? *2026-08-31, version iOS App Version 1.5.1 (100737)* My insurance covers covers 100% . Why haven’t you billed them? ? ### 5/5 — Thank You!!! *2026-08-31, version iOS App Version 1.5.1 (100737)* I want to thank Byram for making ordering my supplies so easy! Having a health issue is difficult and I’ve had situations where getting my supplies was also very difficult. Thank you…it makes having diabetes less of a challenge! ### 5/5 — Great service *2026-08-12, version iOS App Version 1.5.1 (100737)* Very knowledgeable people on the phone, especially when a sensor fails. ### 5/5 — Excellent Service *2026-08-10, version iOS App Version 1.5.1 (100737)* Excellent service and the app is easy to use. Thank you Byram. ### 5/5 — Easy to use *2026-08-05, version iOS App Version 1.5.1 (100737)* Thank you ### 5/5 — Convenient App *2026-07-30, version iOS App Version 1.5.1 (100737)* Love the fact that I don’t have to deal with humans to order my supplies. Easy User Interface. ### 5/5 — Recommend mybyram to my friends *2026-07-30, version iOS App Version 1.5.1 (100737)* I order the Libre 3 sensors from mybyram. They fill my orders thoroughly and timely. I appreciate the reminders to order. mybyram customer service is always helpful and the app is easy to navigate. Thank you mybyram!! ### 5/5 — Great Customer Service *2026-07-27, version iOS App Version 1.5.1 (100737)* Fabulous company ### 5/5 — Order *2026-07-14, version iOS App Version 1.5.1 (100737)* Easy to order, especially after the first time. Customer service is outstanding as well, they helped me every step of the way without a fuss. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*