# MyCard AU — user reviews > 70 indexed App Store user reviews of MyCard AU by National Australia Bank, rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/mycard-au/id6504455295/reviews - App overview in markdown: https://appshunter.io/ios/app/mycard-au/id6504455295.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (20 of 70) ### 1/5 — Claim’s compatible but won’t work *2026-07-15, version 4.5.14* Unstable. Logged in once, and never again. Complete waste of time. ### 1/5 — Doesn’t work as intended *2026-07-07, version 4.5.14* Always fails biometric logins ### 1/5 — How bad is this app?! *2026-07-01, version 4.5.14* Seriously …wtf! Chat still not sorted out! Why on earth do I need to open another browser to chat ?! Take a notice of how other companies do the simple things! When are you implementing notifications of charges made to the card? Previously with Citibank I could set a sms notification when a charge was made over an amount I specified. This helps identify quickly if anyone tries fraudulent activity on the account. ….. What idiot approved this app for release? Did they skimp on end user testing?! 2basic things missing that every banking app app has….notifications of charges made, and seamless chat function! I’ve never seen such a bad chat feature implemented! Omg ### 1/5 — App always crashing *2026-06-17, version 4.3.22* I hate using this whenever I try to log in it crashes and it takes multiple attempts to even get into the app. ### 1/5 — App does not open any more *2026-05-17, version 4.3.22* Why won’t the app open on my iPad any more? Every time I press the app it closes so I cannot access my accounts! Help! ### 1/5 — Frustrating! *2026-05-03, version 4.3.21* Now it won’t open ! 🙄 And trying to leave a review ??? Even “ And all the Nick Names” are taken . What’s the point ! ### 1/5 — P.O.S app *2026-04-30, version 4.3.21* The city bank app worked fine. Forced to make the change and now this app won’t log in and crashes repeatedly. Utter P.O.S ### 1/5 — In app chat availability *2026-04-23, version 4.3.19* Replying to developer: The point is I find it ridiculous and inconvenient to log in twice to get help.. I think your answer is not really an answer When will the in app chat be available in the app ?? How long will it take or you guys leaving it as it is? Still not happy with the app ### 1/5 — Shocking app *2026-04-22, version 4.3.19* I thought the citibank app was bad. This mycard app is somehow worse…UI, navigation, colours (presume its meant to be bronze instead of poo brown?), its so slow. Like painfully slow. Is it hosted on someones home pc and streams to the net via a banksia wave modem? ### 1/5 — Cannot log in *2026-04-20, version 4.3.19* I keep getting a popup “cannot log in something went wrong try again.” Every time I open the app. The biometrics login does not work at all. Also getting the error. ### 1/5 — App doesn’t function and biometrics not working *2026-04-09, version 4.3.19* I have my biometrics registered alright and also use the app time to time but recently it says, “biometrics failed please try again after a minute “ this has been happening for over 3 days now each time I have to login using a password or passcode. ### 1/5 — Frustrated ex-Citi card user *2026-03-24, version 4.3.19* Am serious with the offer - let NAB do backend security work. I can ask my nephew in year 12 to vibe code a better app for you. No kidding! App login is a pain, it crashes, doesn’t load statements, you want to pay someone - keep reloading. On top of that NAB keeps taking all the Citi benefits away. Pls do not patronise with a standard review, talk to the PM ### 1/5 — Update *2026-03-19, version 4.3.19* Since updating to 4.3.19 when the app is accessed I receive a splash screen saying there is a newer version available. If the update is chosen it locates the same version on the App Store otherwise I just need to ignore this notification. ### 1/5 — NAB epic fail *2026-03-18, version 3.10.16* Citibank had been doing an amazing job until NAB took over and now what previously had been a great credit card product is now a trash people want to get rid of. Poor communication poor experience and every interaction looked like NAB wants their customers gone asap. So I am leaving this comment as I am calling to close my accounts. Thanks to citibank and bye NAB. ### 1/5 — Worst banking app *2026-03-18, version 3.10.16* This is the worst banking app I have ever used. It feels like something created by high school student with a prototype looking. The very first login barely works. Very disappointing after NAB took it over. ### 1/5 — Absolutely terrible *2026-03-13, version 3.10.16* Absolutely terrible ### 1/5 — Statement *2026-03-13, version 3.10.16* I can’t download any statements which pretty much nullifies use of the app ### 1/5 — Poor product *2026-03-03, version 3.10.16* Poor product, poor performance, designed from the 60’s with even worse service functions. Sale item from Citi bank to nab, then branded this bc they can’t integrate it into the bank so it’s run out of Philippines. Shouldn’t be a AUS banking product. More like scammers solution for free data services. ### 1/5 — Not working *2026-02-19, version 3.10.16* Used to be a good app but since the changes to cc accounts the app doesn’t let you log in without making you go round in circles trying to work it out ### 1/5 — What’s the point? *2026-02-13* The idea of making a seperate system for banking to make it easier, when everything was originally in one place, is a terrible business move. It feels like more of a money grab (because I’m sure a lot of other people are in the dark about this change, so imagine their interest rates after discovering they’ve got so much unpaid credit card debt) and more complicated than it needs to be. Now we have to provide all our information to a new platform, learn how to use it, and for what? The system keeps crashing, I can’t imagine anyone actually going out of their way to use this system. So it’s people who’ve had a credit account with (in my case Suncorp) another company, and we’re not told how to use it. One reviews feedback suggested going to the post office to make payments. Sorry but how is that easier? Once I’ve payed off my credit card I’m closing my account and never using this app and company ever again. I feel like it’s not even a viable system that will last long term - with this many complaints and issues, whom ever is now in control of this system should take on board all the feedback and go back to how it was before. The company might not feel the pinch now but none of the customers are happy. Only positive of this, is it makes people want to pay off their loans sooner so we never have to worry and waste time on this any more. **Developer response:** Hi Georgia, thank you for sharing your feedback, and we’re sorry to hear that you’re not enjoying the MyCard App experience. We’d really appreciate the chance to investigate any crashes for you, but we’ll need a little more information first - please connect with us via chat in MyCard Online. ## Most critical reviews (10 lowest-rated) ### 1/5 — App Crashing *2026-08-14, version 4.5.21-build-130* The app continues to crash. You login, the it logs you out straight away advising it’s logged you out for your security. I’m not sure how I’m supposed to read my statements etc. NAB/MyCard have stripped everything good away from what was a really great CitiBank product. ### 1/5 — Average limited features. *2026-08-14, version 4.5.21-build-130* Glitches even with updates. ### 1/5 — Terrible app *2026-08-12, version 4.5.21-build-130* I have to call to dispute a transaction of $9 after going through so many people asking for more information which is fine, but the questions are like what’s the latest transaction from my bank statement from which specific date to know it was me. Also, you can’t have a temporary card number to use online. Go for other bankz ### 1/5 — Login error *2026-08-12, version 4.5.21-build-130* Without fail, every time I log in it immediately logs me out and I have to login again. Biometrics also rarely work. ### 1/5 — Garbage app - unstable *2026-08-09, version 4.5.21-build-130* App is unstable - goes into endless loop logging you out and re-logging in. Latest version as no new updates available. Only have MyCard as previous bank sold business- will now look for new bank as this Is unusable ### 1/5 — Garbage *2026-08-08* Absolute trash, statements don’t work on the website, forcing me to download and use this. It is utterly broken, with sections missing at times, and at other times it’s all there. There should be laws against not having statements available via the website, particularly when they aren’t emailed. When they’re tapped, nothing happens. What kind of UAT happens with this? I’m guessing dev gets pushed through to prod as long as it compiles without errors, whatever team developed this really should be ashamed. And using SMS as the only 2FA solution, when it’s unreliable, can be read on most phones when locked, and there are reports of people having their number ported away to a new SIM without their authorisation, is an absolute disaster. ### 1/5 — Doesn’t even reliably allow login *2026-08-06, version 4.5.21-build-130* Terrible app. Can’t use face id to login. Always need to jump through hoops via password etc. ### 1/5 — What’s happened?? *2026-08-04, version 4.5.21-build-130* Whilst not wanting to do my banking on my phone…I was forced to use the MyCard app. Whilst a pain…at least it worked until recently- now im unable to access my account!! Never had this problem with Citibank!’ ### 1/5 — Unusable *2026-07-31, version 4.5.21-build-130* Just got a credit card with them. I logged in, got immediately logged back out. Logged in again, immediately logged out. Hire better developers please. ### 1/5 — Update sucks *2026-07-31, version 4.5.21-build-130* Stuck in a login loop now ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2025-11-26* Easy to login! Love the branding ### 3/5 — Push notifications please *2026-01-07, version 3.10.14* Hi, having experienced card fraud recently, it’ll be good if the app does push notifications on card transactions as this will immediately prompt me of any unauthorised card purchases. Can you please add this feature as a priority update? Thanks. ### 3/5 — Terrible decision and against customers *2025-12-02* Makes it difficult to transfer funds. They could not even say the name of the App correctly. How about the ‘AU’ tailpiece? I wonder whether they are trying to push customers away by making it difficult for them and also getting rid of travel insurance from platinum product. ### 3/5 — Good with some glitches *2025-12-01* As the password field is obstructed by the phone keyboard, you can’t see what you type or paste easily. But you can press on the password field and not letting go until the Paste option appears. Another option is to use the iPhone mirroring. The app logs you out every single time. And the session is short so you might be kicked out and start the whole thing again. Once you registered, you will be login using passcode by default, so if you use a password manager, you might have put in the password instead of a passcode (6 digits) and would cause the login to fail. Overall, the UI is easier to navigate than Citi and looks nicer but personally I think the brown color theme looks rather cheap. The transaction history took 7s to load and same as the payee list. And it is slow every time and not just the first time like NAB app. Probably the slowest out of ANZ, CBA, HSBC, ING, NAB, Westpac apps I have used over the years. **Developer response:** Hi thearcfox, Thank you for sharing such detailed feedback with us. We really appreciate the time you took to outline your experience. We’re sorry to hear about the challenges you’ve faced with login, session timeouts, and app performance. Your insights on navigation and design are also valuable to us. If you are still experiencing issues, please reach out via chat in the MyCard App or Online. This will help us investigate and make the experience better for you and all our customers. Thank you again for helping us improve. ### 3/5 — Unable to login after completing the setup in the app *2025-11-24* Completed setup the logout. Tried login again using passcode and biometric, both are kicking me out with message “we ve logged you out .. to protect your security, we had to log you out, Try logging in again”.. wondering what security protection they are doing here 🤨 **Developer response:** Hi Digigirl123, we’re sorry you experienced issues with biometrics when logging in. Could you please update to the latest version and if you’re still experiencing issues, please connect with us via chat in MyCard Online. ### 3/5 — Ok launch but quite buggy *2025-11-24* It’s much, much nicer than the old app but that was a 1/5 star, so that’s not necessarily a big achievement. They just launched, so I hope it improves but for a new product/app, still quite buggy and clearly not native iOS. Which is fine but it’s also not iOS optimised. e.g. if you swipe back from edge of screen on a TX detail, it takes you back to the root screen, not the TX list screen. If you press the dedicated back button, it works as you’d expect. Things like that. It’s missing some kind of activity indicator, a bunch of actions just look frozen with no indication the app is doing anything…then it suddenly transitions. Login is a mess, background state and coming back. Doesn’t blur screenshot correctly, comes back to the app with no bio check. Then after a delay, oh you were actually logged out. Log in again, and, oh nope? Logged out. Login again, ok this time you’re ok? Now the pros! TX list is SUBSTANTIALLY improved. 1) finally joined 2025, with business logos and other merchant details. 2) date ordering is correct! Wow in 2025, November TXs aren’t sorted into October! Amazing stuff. 3) BPay updated to not use your card# 🥳 And…you can redeem reward points on your phone! Not in the app but still, at least on your phone! Hope to see continued improvements, won’t need much more and then will be good for years. **Developer response:** Hi randomPerson452, Thank you for sharing such detailed feedback! We’re glad to hear you’re enjoying improvements like the updated transaction list. We also appreciate your insights on login issues, navigation, and iOS optimisation, as these are really valuable for us. We’ve passed your comments to our development team as we continue refining the app. Feedback like yours helps us keep improving, so thank you again for taking the time to share. ### 2/5 — Clean UI but full of bugs *2025-11-26* The new UI is much cleaner than the old Citi app however it is slow, laggy and full of bugs. Firstly, password manager integration is poor. Autofill doesn’t work for both password boxes during setup and the keyboard covers the “confirm password” box. This means that the paste icon is also covered by the keyboard. Secondly, the app is just overall slow and laggy. I’m using a iPhone 16PM on the latest firmware version and the rest of the phone runs smoothly, so it’s definitely just a problem with this app. **Developer response:** Hi, thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced. Please download the latest version of the MyCard App, which includes improvements to speed and performance. We’ve also passed your comments about password setup and keyboard display to our development team for future updates. If you need help in the meantime, you can continue to access all features via MyCard Online. ### 2/5 — Needs work *2025-11-25* Login worked once, after a bit of user ID creation palaver, with no opportunity to save credentials to Passwords nor to have Apple generate a good password. Alas, login worked only the once. After that, subsequent login attempts involve multiple biometric checks followed by an error page. Happily, the website works much better. Fix the login issue and this might well be a pretty good app. **Developer response:** Hi syoungau, thank you for sharing your feedback. We’re sorry to hear about the login issues. We’ve released an update that should help with biometric login, so please update to the latest version. At this stage, password manager integration isn’t available, but we’ve passed your feedback to our development team for future consideration. In the meantime, you can access all features via MyCard Online. If you’re still having trouble, please reach out via chat. We’re here to help. ### 2/5 — Sign up process needs work *2025-11-24* Two bugs block progress as part of the sign up process, the flow seems poorly thought out too. Email provides the member id, but I still need to go through a process to retrieve it, even when I already have it. Keyboard blocks password fields on my iPhone. Redundant steps of filling in date of birth multiple times, and filling in passwords multiple times. Also needed to get the six digit pin about 4/5 times just to sign up. Poor first impression. I’ll continue using the app and update this review. There is some bug when trying to log in with biometrics, I have a screen recording if a dev wanted to reach out **Developer response:** Hi Sam, thank you for taking the time to share such detailed feedback. We’re sorry to hear about the difficulties you faced during the sign-up process, including the repeated steps and keyboard blocking password fields. We’ve shared your comments with our development team for review, as feedback like yours helps us identify areas for improvement. We’ve also resolved some issues with biometric login in the latest update, so please update to the newest version. In the meantime, you can access all features via MyCard Online. ### 2/5 — Good, but needs some polish *2025-11-23* Setting up an account for the first time was a pain, biggest issue being the keyboard covers some inputs and you can’t scroll down to bring them into view. This was especially painful on the setup password screen where you can’t ever get the confirm input into view. The app doesn’t support password managers properly, so pasting or auto-filling a generated password was impossible. Took 3 separate SMS OTPS and entering DOB 2 separate times across the flows to eventually get setup. Feels like these details could have been shared across the flows. Once in the app is functional and simple. It’s a little inconsistent in some places with headers and spacing differing from screen to screen. Some screens will show a loading spinner, then a black screen, then a loading placeholder before yet another loading spinner. Feels like it’s probably a web app wrapped in a native app. Swiping back from the transaction receipt screen goes back 2 screens rather than once. But the back button works correctly. **Developer response:** Hi piblet, we’re happy to hear you’re enjoying your experience with the MyCard App. We’ve passed your suggestion regarding improvements to the log in process on to our development team. Thanks for sharing – we’re always looking for ways to improve. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*