# MyCard Mobile — user reviews

> 59 indexed App Store user reviews of MyCard Mobile by TCM Bank, National Association, rated 1.50/5 from 102 ratings.

- Source: https://appshunter.io/ios/app/mycard-mobile/id1517874490/reviews
- App overview in markdown: https://appshunter.io/ios/app/mycard-mobile/id1517874490.md
- Rating breakdown: 5★ 8 · 4★ 2 · 3★ 2 · 2★ 9 · 1★ 81

## Newest reviews (18 of 59)

### 1/5 — Payment function is broken

*2025-06-19, version 1.5.5*

I got this app just for making payments and now it doesn’t work. Hello? Anyone home?

### 1/5 — Doesn’t work anymore

*2025-03-26, version 1.5.5*

I used this app for a long time and liked how I could make a payment and get notifications when my card was charged. Using the app itself could get frustrating, especially when trying to find a previous payment or transaction, as it mixed them all up from year’s past. 
My big problem came when I got a new phone and was logged out of the app. No problem except now it will not allow me to log back in. It says my username or password is incorrect. I can use the same info to log in on the website so I know it is right. Customer service tells me they are working on the issue but it has been MONTHS since I could use the app. Big thumbs down.

### 1/5 — It’s bad

*2025-03-04, version 1.5.5*

So out dated the app serves you no purpose you can not navigate through this app without getting Frustrated they should be ashamed of how poorly this app is showed how much they care about their customers or their business

### 1/5 — MasterCard to visa

*2025-02-04, version 1.5.5*

My bank recently converted from MasterCard to visa. This app won’t even allow me to log in!!!   Terrible service!!!   What’s the point of the app?

### 1/5 — Junk

*2024-11-11, version 1.5.5*

Every time I try to make a payment for my credit card it will say “the server can not be reached, please check your connection and try again” id really like to be able to make a payment please!! Horrible app!!

### 1/5 — so bad i’m switching lenders

*2024-10-24, version 1.5.5*

applied for the green america credit card as i wanted to support a cause i care about, but i’m switching to amalgamated bank’s credit card as this app is so bad

### 1/5 — Doesn’t work and the website is just as bad

*2024-08-22, version 1.5.5*

The app doesn’t work and the website is confusing and awful to navigate.  If I didn’t have to use this for my card, I wouldn’t

### 1/5 — App not loading

*2024-08-04, version 1.5.5*

I have to delete and reinstall every time I want to use it.

### 1/5 — Atrocious

*2024-07-15, version 1.5.5*

I dont write reviews for apps or anything ever, but this is an exception. This app is terrible, worse than useless. Ive had all the problems the other reviews mention with logging in or making a payment. I actually had to cancel the card because the app support and even the telephone helpline are abysmal. Its sad with all the terrible reviews TCM does nothing to make it better. Shame on you TCM its 2024 and Im the opposite of tech savvy and even I could set up an app better!

### 1/5 — Terrible app but only option for my banks card

*2024-03-09, version 1.5.5*

Constantly crashing or doesn’t even open at all to let you log in the first place so I have to wait until I can get to a computer to log in, check balance, make payments. None of it is user friendly or well designed as many others have said. Considering canceling this card with my bank because this app is so inconvenient. Please, for the love of god, fix this app.

### 1/5 — Horrible app

*2024-02-02, version 1.5.5*

If you can actually pay your bill on this app I’d be surprised! I’ve never seen such a not-user friendly site.

### 1/5 — Constant tech issues

*2024-01-30, version 1.5.5*

App keeps telling my I failed to login but still alerts me when I make a purchase. I definitely have my correct password because I can access their website in safari. When I could login the balances displayed wrong 90% of the time

### 1/5 — Not Good

*2023-12-23, version 1.5.4*

This App is trash. You can’t log in. Pay your balance conveniently. It’s just bad. It needs so much work.

### 1/5 — Disappointing

*2023-12-07, version 1.5.4*

Cannot login! It’s embarrassing that companies like this can’t even design a functional app in this day and age. It’s even more embarrassing that they release a non-functional, garbage app like this.

### 1/5 — Crashes on opening

*2023-12-07, version 1.5.4*

Crashes on opening, completely useless, Id like to pay my bill but cant.

Update doesn't work any better, still crashes and I have to delete and redownload until finally it works and allows me to log in.  Have to do this multiple times every month just to pay my bill.

### 1/5 — Doesn’t deserve even 1 star

*2023-10-21, version 1.5.3*

Trying to create a new account. Very frustrating!!
 Never able to complete it. Gave up.

### 1/5 — Non Functional

*2023-07-18, version 1.5.3*

I have downloaded this app about 5 times in past 2 days & it will not open on my phone. I click on it from my Home Screen, the green Icon with MyCard mobile will come up but that is all, wait about a minute, and it never opens, then goes back to my Home Screen where all other app are that open perfectly & actually work !!!! So I have DELETED it again for the 5th time‼️‼️‼️‼️I will not rate something even a 1star if it doesn’t work at all ‼️‼️‼️‼️

### 1/5 — Making me switch to Discover

*2023-04-14, version 1.5.3*

Perhaps the most pathetic excuse for a banking app…actually, I’m not sure if it is because it wouldn’t even let me log in. I can log in fine online but the app won’t accept my credentials. TCM should be ashamed and reconsider their purpose as a company.

## Most critical reviews (10 lowest-rated)

### 1/5 — Can’t Log In

*2026-03-31, version 24.1.0*

I enter my username and password ( the EXACT SAME credentials that I log into to website with) and it says incorrect UN or PW. This has been going on for months and support basically says be happy that I can at least still use the website.

### 1/5 — Terrible App

*2025-12-31, version 24.1.0*

I’ve recently started using this app because the website was not working as it should. This app is absolutely terrible, if I try paying off my balance, sometimes it’ll say I can’t even though the website doesn’t work which is absurd. Don’t even get me started on the autopay, I’ve tried numerous different actions to try to set up auto pay and it always comes up with errors. It seems as though half of the functions of the app don’t even work the way they should, if at all possible I would stay the hell away from this app and it’s website counterpart.

### 1/5 — This app needs to be pulled off the web sites it on.

*2025-12-26, version 24.1.0*

This APP is terrible. I worked as a IT Manager for a bank that has a web app. It would have never been put out for public use until it was fully functional. Your app doesn’t cut it.  I got into it today, 12/26/25, got it setup for my wife. Showed her how to login with it and its features.  Then I logged out, closed the app, and took it out of memory.  Had her try to get into the app, when the app comes up it has a white screen with a circle going round and round. We waited 15 minutes and the app never came up. We have excellent internet service and do not have any problems with other apps. Pull the app and send it back to the developers have them fix it and test it with dummy accounts. Once they’re satisfied they’ve fix the problems and are ready for you to have it, then get people in your organization, people who want to help fix it. Once they have it have them test it for a minimum of 3 weeks.  I’m sure you may have customers who may want to help too.

### 1/5 — Horrible

*2025-12-09, version 24.1.0*

I am going to agree with the previous remark. You can not sign in. I contact customer service and they say that it’s my connection, but it must be everyone else’s connection too. I worked in the card department before conversion so I know the frustration people have with this app. I still get calls about it. All having the same message pop up. Delete and reinstall were told… it didn’t work.

### 1/5 — Beware

*2025-11-29, version 24.1.0*

Account hacked immediately after registering card.

### 1/5 — Missing & incorrect transaction records

*2025-08-23, version 24.1.0*

The app shows at least one charge that was incorrectly tagged under a different merchant which makes reconciliation near impossible. There are also transactions from the statement that do not appear on this app’s transaction list.

### 1/5 — Broken for weeks with no timeline for repair

*2025-07-08, version 1.5.5*

I am new to using this app and couldn't get my card registered. When I called customer service, they said the app has been broken for 2 weeks and they have no timeline for when it will be repaired. There is no formal plan to notify customers when the app is fixed so they can log back in. I love the card I have but the app needs to be fixed in a timely manner. Having digital access to credit information and payments is a pretty important feature in our modern world.

### 1/5 — Unable to make payments

*2025-06-26, version 1.5.5*

I’ve been trying to make a payment for 3 days, and it keeps popping up a message to check my connection or that the server is down. How am I supposed to pay my bill? Also, I’ve emailed support and haven’t received a response. It’s been over 24 hours. Do not recommend. -5 stars

### 1/5 — Crashes

*2025-06-23, version 1.5.5*

Constantly crashes whenever I try to simply open it. Will work sometimes if I uninstall and install but that’s an inconvenience.

### 1/5 — Unable to pay bill!

*2025-06-20, version 1.5.5*

This app is awful. I am unable to make any payments and will be canceling my credit card ASAP. There are plenty of other great alternatives to this.

## Most praised reviews (8 highest-rated)

### 5/5 — Easy to Use

*2025-02-07, version 1.5.5*

Easy to control several features of my card.  Love the alerts!

### 3/5 — Not terrible

*2022-06-02, version 1.5.3*

Generally functions as it should, however getting it set up and running is more confusing than other bigger bank apps.

1. It requires you to set up a separate user name and password than what you are using for the website.

2. After you have set up and logged in the first time, you need to tap "Pay" as if you want to pay your credit card bill, in order for the app to pull forward your card info. Only after I did this was I able to see available balance, recurring payments, etc.

### 2/5 — Unable to make payments

*2025-06-17, version 1.5.5*

I’ve been able to make payments through the mobile app, but now, as of June 2025, all aspects of the mobile app work fine, but not the payment aspect….constantly getting a notification that the app is unable to connect to the server?!  Very frustrating, to say the least!  Also, the app allows you to see your available points, but you can’t see what rewards are available with the spending points obtained!

### 2/5 — Takes too long to load

*2022-09-02, version 1.5.3*

Doesn’t display your balance in the homescreen like every other app.

### 2/5 — Mostly nonfunctional

*2022-05-22, version 1.5.3*

My old bank had an app that was clunky, but worked. They switched to this one and I was able to connect pretty easily. It uses Touch ID for authentication, which my old bank’s app didn’t do. 

It does allow me to pay my bill, although I pretty much have to guess or calculate what the statement balance is, or wait for the bill to arrive by mail before I pay. Which is not ideal.

Also, I can’t see ANY of my individual transactions, which makes it pretty useless for tracking account activity or security. And I KNOW you want to track my location “for security purposes,” but I said “no.” So STOP ASKING every time I log in, OK? 

This app does not correctly perform more than a couple of the functions that every other credit card app routinely handles, including the app it replaced. So I guess it’s back to paying by paper check through the mail.

### 2/5 — Won’t log in

*2022-04-01, version 1.5.3*

It’s cool they have an app we all prefer it but it don’t want to log me in. I use to be able to log in no problem but it now says my password is incorrect. I know it’s not because I can log in on the website no problem. If they can fix the log on I would give it 5/5

### 2/5 — Frustrating

*2021-12-05, version 1.5.3*

Like receiving card transaction notice but do not need 3 of same transaction. 99% of the time app will not open very frustrating. What is the fix for these two problems? Would give more stars if app worked

### 2/5 — Disappointing

*2021-04-28, version 1.5.1*

Tried the app, but took off my phone as it wasn’t functional. Showing purchases & not always accurately all it seems to do. Needs much work to make me use

**Developer response:** We’d like the opportunity to learn more about your experience and how we can help. Please email our Customer Contact Center at customer.service@tcmbank.com and a member of our team will contact you.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-19.*