# MyCardRules — user reviews > 53 indexed App Store user reviews of MyCardRules by Jack Henry and Associates, Inc., rated 4.50/5 from 709 ratings. - Source: https://appshunter.io/ios/app/mycardrules/id1229273747/reviews - App overview in markdown: https://appshunter.io/ios/app/mycardrules/id1229273747.md - Rating breakdown: 5★ 563 · 4★ 48 · 3★ 17 · 2★ 21 · 1★ 60 ## What do users think of MyCardRules? Overall sentiment: negative **Pros** - 🔒 Secure card locking - 🚨 Instant transaction alerts - 💰 Saved from fraudulent charges **Cons** - 🐛 App crashes and freezes - 🔑 Frequent login issues - 📵 Unreliable notifications - 🔒 Accounts getting locked out - ⚠️ Compatibility problems **Commonly reported bugs** - Login credentials not working - Unable to update or reset password - Notification issues on iPhones - Compatibility problems with certain cards **Most requested features** - Touch ID/Face ID support - Password reset functionality - Ability to manage multiple cards - Text message notifications - Better UI and user experience ## Newest reviews (12 of 53) ### 2/5 — Can’t unlock. Please help *2025-01-27, version 1.0.18* Continues to send me to the App Store to update. DOESN’T WORK!!! My card stays locked and I can’t use it! ### 2/5 — Works when it does *2024-05-29, version 1.0.17* I use this for my MFCU card. And it works great… when it’s working. I have several cards and it’s only compatible with my credit union card. It also signs me out every few months for no reason and I have to call my credit union since I don’t use my login information very often so I don’t remember it and don’t want to write down my banking credentials. It’s a pain to get working and keep working but it’s handy when it does work ### 2/5 — it was great at first *2024-05-18, version 1.0.17* it was great but then one day i suddenly logged out & can't get back in, it never asked for my email so my email isnt hooked up to retrieve my account, i wrote down the password & everything anyway but it wont log me in even though i know for sure that the password & username is what i set it to. i tried to make a new account but it wouldnt accept my card for some reason i dont understand. the app apparently has a "contact us" feature BUT I CANT EVEN USE IT WITHOUT BEING LOGGED IN, WHICH IT WONT LET ME DO. ### 2/5 — App stopped working *2022-08-01, version 1.0.13* The app no longer gives me charges on my account. Stopped working a couple weeks ago ### 3/5 — Not easy *2021-08-25, version 1.0.11* Yes, the app allows you to set spending limits but if you need to make change its can be difficult especially when you’re in the store. It would be nicw if you could freeze/unfreeze your card from within the banking app itself. Face recognition on My cvard rules would also be welcomed. Lastly, an online password reset would be great! ### 1/5 — terrible *2021-04-22, version 1.0.11* I was told to download this app by a credit union near me. It doesn’t even show the amount of money I have in my account. TERRIBLE. 0 stars if I could ### 3/5 — Face ID *2021-03-28, version 1.0.11* I enabled Face ID but I still always have to enter my password. If I select on a notification to open it, it will just sit there and won’t even bring up a log in screen! It’s not convenient at all. ### 2/5 — Used to be GREAT👌🏼👌🏼👌🏼 *2020-08-12, version 1.0.8* This app used to be SPOT ON. Now it’s mediocre at best. Requiring users to log in daily for notifications to work correctly. That’s the point of having this app is so I DON’T have to log in daily. 🙄🙄 ### 3/5 — No Touch ID for Apple *2020-06-07, version 1.0.8* Works ok but needs Touch ID ### 3/5 — Facial recognition *2020-05-20, version 1.0.8* This app does what it says there’s no facial recognition just a pain do a full login every time to use it ### 1/5 — Not good *2020-04-14, version 1.0.8* Could only put one card on it. ### 1/5 — Not good at best *2020-03-05, version 1.0.8* This app has had my card hostage twice, today is the second. App has crashed no way to access for 2nd time and we leave for vacation in the morning with no way to change settings for international use. I do not recommend There is no contact info no help info no web site info nothing. The app is telling me to contact my bank and it is developer issue and they can’t help. Again save yourself the frustration now we will be traveling with cash. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-05-21, version 1.0.20* App sucks. ### 1/5 — Irritating *2026-04-17, version 1.0.20* It’s always making me change my password which is insanely irritating, every couple of weeks when I check back in it’s always telling me it has expired. I should not have to go through such a hassle just to check. ### 1/5 — DOES NOT WORK *2025-05-11, version 1.0.18* Wouldn’t let me register my card!!!! ### 1/5 — Don’t Use!!! (Unless you want to be permanently locked out lmaoo) *2025-03-17, version 1.0.18* Downloaded it on Sunday, by Monday it wouldnt accept my credentials. Tried to reset, never received the email with the token to reset it. I had to contact my bank for help. ### 1/5 — Doesn’t work for iPhones and very slow to respond on enterprise stage *2024-07-13, version 1.0.17* Doesn’t work for iPhones and very slow to respond on enterprise stage ### 1/5 — Stopped giving me notifications *2024-04-11, version 1.0.13* When this app worked it was sooo helpful. But now all of the sudden it stopped and my notifications have always been on. I can’t seem to find someone who knows how to fix this. ### 1/5 — It won’t open *2022-10-14, version 1.0.13* I just updated this app, and it won’t open on my iPhone, it works on my Samsung but everytime I tried to open it on my iPhone it doesn’t open and I have my card locked on it and I need it, it keeps saying I don’t have a connection when I do, they ruined this app by the upgrade Update Now it won’t connected and I can’t login in ### 1/5 — Stopped receiving alerts *2022-08-08, version 1.0.13* Loved the app but it recently stopped sending alerts. ### 1/5 — Locked Out of Account *2022-05-30, version 1.0.13* Please do not use this app. It will lock you out of your account after a while and any changes you made will remain. ### 1/5 — Can’t use *2022-04-12, version 1.0.13* All of a sudden I am unable to login after having and using app for 4 years. And no way to contact and get help. ## Most praised reviews (10 highest-rated) ### 5/5 — Simply the Best *2024-06-01, version 1.0.17* Keeps everything on lock by a touch ### 5/5 — A WINNER! *2024-02-22, version 1.0.13* After having money stolen from my account by some gamer, my Credit Union told me about this App. Total Game Changer! I love not having to worry about someone stealing money from our account bc I can & DO turn it off so no one can access my account at all. I’m so thankful for this app. ### 5/5 — Great app *2020-12-08, version 1.0.8* Saved me from getting ripped off on about $900 worth of 2 false charges that were denied! ### 5/5 — Poor performance *2020-09-28, version 1.0.8* At first, I liked this app. Yesterday, I trashed it. It asked for my credentials too many times. My bank trusts my credentials. This app doesn’t. If I missed a day of checking in, it wanted my “non-touch I. D”.. credentials. This is a lousy app. Don’t waste your time with it. ### 5/5 — Awsome *2020-07-29, version 1.0.8* The ceo of access federal credit union told me to get this and I love it no lore overdraft fees it’s amazing!!! ### 5/5 — Awesome *2018-12-23, version 1.0* I like that you have to log in every time! Way more secure. ### 5/5 — Love this App *2018-12-13, version 1.0* This app saved me from fraud charges on my account. I was laying in bed on a Saturday morning and my phone started going off. Thank goodness the bank was open and I was able to cancel my card within 30 minutes of the first transaction. ### 4/5 — Cool App *2023-10-06, version 1.0.13* No issues, it does what it’s supposed to do. ### 4/5 — Need text notifications *2023-09-18, version 1.0.13* The app works pretty well as long as you’re holding your phone and expecting the notification banner when making a purchase. However, my previous fraud alert sent text messages, which I preferred. If your phone happens to be in your purse or in another room, a text message will still show up. A banner has disappeared. I don’t generally pull those down to review. I just got compromised and two fraudulent charges flew by before I caught them. I would have seen a text message. Please implement text notifications. ### 4/5 — Good but missing features *2022-06-24, version 1.0.13* It’s good but need more features and maybe a better ui update. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*