# MyCare Overseas™ — TRICARE Overseas Assistant > TRICARE overseas health assistant for beneficiaries managing medical services abroad. (iPhone/iPad app by International SOS Government Services, Inc..) - Source: https://appshunter.io/ios/app/mycare-overseas/id1569315235 (this page in markdown: same URL + `.md`) - Developer: [International SOS Government Services, Inc.](https://appshunter.io/developer/1569315237) - Category: Health & Fitness - Price: Free - Rating: 2.80/5 from 70 App Store ratings · 33 written reviews indexed - Age rating: 17+ - Requires: iOS 17.0 · 55 MB - Languages: American English - Released: 2021-08-30 - Data updated: 2026-08-31 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/mycare-overseas/id1569315235/reviews.md ## What is MyCare Overseas™? MyCare Overseas™ is a mobile app for TRICARE Prime Overseas, TRICARE Prime Remote Overseas, and TRICARE Select Overseas beneficiaries. The MyCare Overseas™ app offers on-the-go access to everything you need if/when receiving TRICARE-covered medical services overseas. You can use the MyCare Overseas™ app to: -- Get 24/7 access to the local Near Patient* and Customer Service Teams -- Check on referral status and download International SOS authorizations -- Set up Appointment Reminders -- Connect to telephonic language assistance (if needed) during medical appointments -- Find useful country information such as emergency numbers, medical risk rating, and cultural tips -- Find a Healthcare Provider near your location and more… *Near Patient Teams are available in specified locations (Germany, Benelux, Italy, Spain, Greece, Poland, Bahrain, South Korea, and Japan). ## Key features - 24/7 access to local customer service - Check referral status - Download International SOS authorizations - Set appointment reminders - Connect to telephonic language assistance - Find country-specific medical information - Locate healthcare providers ## Recent user reviews (10 of 33) All indexed reviews: https://appshunter.io/ios/app/mycare-overseas/id1569315235/reviews.md ### 1/5 — Useless if you can’t see or file your claims *2026-08-28* Useless if you can’t see or file your claims. Everything else in the app I can google or go direct to the provider. Tricare, and Deers both require their own logins, and are quite difficult to get into I might add. So why add yet another system such as this? If this was going to be worth the effort, make this the integrator so there’s one login, one verification, one system. Not multiple systems. This is 2026 folks. Not the 1990s. **Developer response:** Thank you for taking the time to share your feedback. We understand your frustration and appreciate your candid comments. We are currently working to have claims information available within the app so that beneficiaries can view their household claims more easily. Looking further ahead, the ability to submit claims directly through the app is also on our product roadmap. In the meantime, if you need any immediate assistance with the services available through MyCare Overseas, our support team will be happy to help. You can reach us at mycare.support@internationalsos.com or call +44 20 8762 8384 (Option 4). ### 5/5 — Very helpful *2026-08-21* This app is super helpful. You call Tricare (or your provider does), your referral is approved and shows up in the app. Then, you input your appointment info based on the referral. It’s that easy! I saw another review mentioning that there is always a red number one on the app indicating an alert even when there is no alert pending. It’s true but also it doesn’t bother me. Im grateful for this app! **Developer response:** Thank you for your kind feedback and for taking the time to share your experience. We're delighted to hear that you're finding the app helpful and that the referral and appointment process has been smooth and convenient for you. We also appreciate you highlighting the issue regarding the persistent red notification badge displaying "1" even when there are no pending alerts. Thank you for bringing this to our attention. Our team will review the reported behaviour as part of our ongoing efforts to improve the app experience. If you encounter any issues or have additional feedback to share, please feel free to contact us at mycare.support@internationalsos.com or +44 20 8762 8384 (Option 4). Our team will be happy to assist. ### 3/5 — Scan & upload? *2026-06-19* The app is helpful for receiving information but would be a higher rating if one could scan and upload requested medical documents directly in the app. Much more secure, too. Please consider. Thank you. **Developer response:** Thank you for your feedback! We're glad you find the app helpful. We appreciate your suggestion to add medical document scanning and uploading capabilities within the app. Improving convenience and security is important to us, and we'll share your feedback with our product team for future consideration. ### 5/5 — THIS IS GREAT *2026-04-02* If you’re active duty in the military, I’m surprised this isn’t widely promoted. I’ve been in the military for 18 years and have never heard of this app or the exceptional customer service it provides. It’s far superior to any service I’ve encountered in the states. This should be disseminated through NAVADMIN. I’ve received the best medical treatment of my career through this app. The answer phone staff take care of you promptly, especially the Singapore-based team. They put you on hold and immediately within 5 minutes, authorization and referrals are approved. I strongly advise leadership to make this available to all service members immediately. **Developer response:** Thank you so much for your kind feedback! We're delighted to hear that the app and our team have been helpful to you. We're committed to making the app even better with each update. ### 1/5 — terrible *2025-12-10, version 1.7.7* you can only set appointment reminders if you have a referral, you can only find civilian offices and contacts for doctors, and you cannot see past appointments. this app is useless if youre military unless you have a referral. deleting after this review. ### 3/5 — Notifications on IPhone *2025-11-19* The app is useful as far as keeping up with appointments. However, it says I have a notification on the badge but when I go into the application nothing is there. The number 1 has been there for months unless I delete the app and reinstall it. ### 2/5 — Not worth it *2025-10-21* No direct access to any information. Just links to actual TOP website. No claims access or ability to submit one, nor any coverage information from this app. ### 1/5 — Trash *2025-08-26, version 1.7.3* This app is supposed to make it easily to help people over seas get the benefits/care they need yet it works like garbage. Bugs in the app keep me from finding a health care provider in the country I need. ### 5/5 — Great Functionality and Responsiveness *2025-07-25* Since using this app, I can easily see the referrals for myself and my spouse. The chat and the whole ISOS team have been phenomenal. They have been professional, knowledgeable, and fast-acting. The only issue I have had is the UI is sometimes too big and I cannot scroll to select an option or cancel out of my current window. Outside of that, 10/10. **Developer response:** Thank you so much for your kind feedback! We're delighted to hear that the app and our team have been helpful to you. We've noted your comments about the UI and will continue working to improve the experience. We're committed to making the app even better with each update. ### 1/5 — Horrible app… just call *2025-01-14* Tedious to navigate, authorizations aren’t labeled you have to download and open it to know which auth is which, crashes constantly, chat will glitch more often than not and you cannot receive messages. Stop wasting tax payer money on this and just point people to the phone line. **Developer response:** We apologize for any inconvenience and sincerely appreciate your feedback. Updates have been made to the authorization and chat functionality, which are available in the latest version of the app. For further assistance or to share additional feedback, please contact us at mycare.support@internationalsos.com. If you prefer to speak with a Technical Support agent, you may call +44 20 8762 8384 and select Option 4. ## Frequently asked questions about MyCare Overseas™ ### What does the MyCare Overseas™ app do? The MyCare Overseas™ app is designed to help TRICARE beneficiaries manage their healthcare services while overseas. It provides access to customer service, referral status, appointment reminders, and information about local healthcare providers and country-specific medical details. ### What are the key features of MyCare Overseas™? Key features include 24/7 access to local Near Patient and Customer Service Teams, the ability to check referral status and download authorizations, appointment reminders, telephonic language assistance, country information like emergency numbers and medical risk ratings, and a tool to find nearby healthcare providers. ### Is MyCare Overseas™ free to use? Yes, the MyCare Overseas™ app is available for free. There are no in-app purchases or advertisements mentioned, indicating it is a complimentary service for TRICARE beneficiaries. ### Who is the target audience for this app? The app is specifically for individuals who are beneficiaries of TRICARE Prime Overseas, TRICARE Prime Remote Overseas, and TRICARE Select Overseas. It is intended for those who are receiving or may receive TRICARE-covered medical services while stationed or living abroad. ### What kind of country information can I find in the app? The app offers useful country-specific information relevant to medical care. This includes emergency contact numbers, the medical risk rating for the country, and cultural tips that may be helpful when navigating healthcare services in a foreign environment. ## Version history (last 5 releases) ### 2.1.0 — 2026-08-31 Bug fixes and performance improvements. App feedback is always welcome: mycareoverseasteam@internationalsos.com ### 2.0.0 — 2026-08-21 Bug fixes and performance improvements. App feedback is always welcome: mycareoverseasteam@internationalsos.com ### 1.9.0 — 2026-04-09 Bug fixes and performance improvements. App feedback is always welcome: mycareoverseasteam@internationalsos.com ### 1.8.0 — 2026-04-08 Bug fixes and performance improvements. App feedback is always welcome: mycareoverseasteam@internationalsos.com ### 1.7.10 — 2026-04-07 Bug fixes and performance improvements. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*