# MyCare Overseas™ — user reviews > 33 indexed App Store user reviews of MyCare Overseas™ by International SOS Government Services, Inc., rated 2.80/5 from 70 ratings. - Source: https://appshunter.io/ios/app/mycare-overseas/id1569315235/reviews - App overview in markdown: https://appshunter.io/ios/app/mycare-overseas/id1569315235.md - Rating breakdown: 5★ 22 · 4★ 8 · 3★ 4 · 2★ 5 · 1★ 31 ## Newest reviews (10 of 33) ### 3/5 — Notifications on IPhone *2025-11-19* The app is useful as far as keeping up with appointments. However, it says I have a notification on the badge but when I go into the application nothing is there. The number 1 has been there for months unless I delete the app and reinstall it. ### 2/5 — Not worth it *2025-10-21* No direct access to any information. Just links to actual TOP website. No claims access or ability to submit one, nor any coverage information from this app. ### 1/5 — Doesn’t work *2023-06-05* I continuously keep trying to set up my account, but is doesn’t take me to the next step once I enter new user, and password. Once I click the register button I fill in my information and it take me to “account active” I then enter the information requested and nothing it freezes and it stays on the page. Please resolve! I like to take advantage of using this app since it can be handy when checking online medical records as well other medical important information. **Developer response:** We apologize for the inconvenience. We would like to assist you, but we need more information: please send us an email at mycare.support@internationalsos.com, so that we can troubleshoot the issue you are experiencing. ### 1/5 — Doesn’t work *2023-01-30* The loading screen just spins forever, never actually works. Why does the government pay people to do these things and never hold them accountable when they are failures? Military apps are awful! **Developer response:** We apologize for the inconvenience. We would like to assist you: please send us an email at mycare.support@internationalsos.com, so that we can troubleshoot the issue you are experiencing. ### 1/5 — Can not login *2022-07-12, version 1.4.29* Was told to download this app and now I can’t even login. Not very helpful. ### 1/5 — This is worthless *2022-07-04, version 1.4.28* Why doesn’t it connect and add appointments/referrals? ### 1/5 — Doesn’t work *2022-06-23* Needed the app and it didn’t allow me to register due to “technical issues.” No matter how many times I tried or how long I waited. Pretty inconvenient when I’m overseas in a country where I don’t speak the language and I’m trying to get care for a possible skeletal issue. I would highly not recommend/rely on this app. **Developer response:** We apologize for the inconvenience. The issue you were facing has been fixed. Please try to register again and if you encounter any other issues, please email us at mycare.support@internationalsos.com ### 1/5 — Junky government app *2022-05-20, version 1.4.25* Allows you to register and login but won’t load anything. Useless and wasted my time. Stuck continuing to call Tricare customer service and wait on hold. Disappointed. ### 1/5 — Registration Failed *2022-04-10, version 1.4.21* Cannot complete registration. All info I have input (mine and my husband) is correct on DEERS as well. ### 1/5 — Cannot use current my benifits login *2022-03-02* Just another government amature app. Does not even recognize deers information. Does acknowledge your benefits login but refuses to allow log in because you have already used the info somewhere????? Come on fix it already. **Developer response:** We apologize for any inconvenience this may have caused. As long as you are a TOP Prime, TOP Prime Remote or TOP Select beneficiary and your information is up to date in DEERS, you should be able to register on the app. Please send us an email at mycare.support@internationalsos.com, so that we can assist you further. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless if you can’t see or file your claims *2026-08-28* Useless if you can’t see or file your claims. Everything else in the app I can google or go direct to the provider. Tricare, and Deers both require their own logins, and are quite difficult to get into I might add. So why add yet another system such as this? If this was going to be worth the effort, make this the integrator so there’s one login, one verification, one system. Not multiple systems. This is 2026 folks. Not the 1990s. **Developer response:** Thank you for taking the time to share your feedback. We understand your frustration and appreciate your candid comments. We are currently working to have claims information available within the app so that beneficiaries can view their household claims more easily. Looking further ahead, the ability to submit claims directly through the app is also on our product roadmap. In the meantime, if you need any immediate assistance with the services available through MyCare Overseas, our support team will be happy to help. You can reach us at mycare.support@internationalsos.com or call +44 20 8762 8384 (Option 4). ### 1/5 — terrible *2025-12-10, version 1.7.7* you can only set appointment reminders if you have a referral, you can only find civilian offices and contacts for doctors, and you cannot see past appointments. this app is useless if youre military unless you have a referral. deleting after this review. ### 1/5 — Trash *2025-08-26, version 1.7.3* This app is supposed to make it easily to help people over seas get the benefits/care they need yet it works like garbage. Bugs in the app keep me from finding a health care provider in the country I need. ### 1/5 — Horrible app… just call *2025-01-14* Tedious to navigate, authorizations aren’t labeled you have to download and open it to know which auth is which, crashes constantly, chat will glitch more often than not and you cannot receive messages. Stop wasting tax payer money on this and just point people to the phone line. **Developer response:** We apologize for any inconvenience and sincerely appreciate your feedback. Updates have been made to the authorization and chat functionality, which are available in the latest version of the app. For further assistance or to share additional feedback, please contact us at mycare.support@internationalsos.com. If you prefer to speak with a Technical Support agent, you may call +44 20 8762 8384 and select Option 4. ### 1/5 — Ghastly design. Typical govt useless app *2024-05-28* Horrible horrible design. If you already have an online account with Tricare Overseas, you are blocked from creating an account on the app because it says you already have a different account. Even though you verify your name, birthday & SSN which it compares with DEERS, it blocks you from creating an account. Seriously guys? You are unable to figure this out? What a worthless app. **Developer response:** We apologize for the inconvenience. If you already registered on https://top.my.site.com/beneficiary/, you can log into the app using the same credentials. For further assistance, please send us an email at mycare.support@internationalsos.com. Or, to talk to a Tech Support agent, please dial +(44)20-8762-8384 and choose Option 4. ### 1/5 — Hot garbage *2024-04-25, version 1.6.9* The website didn’t work so I downloaded the app. It doesn’t work. I can register and log on to a white screen. Every time. It’s useless. Has to call tricare directly because the app doesn’t work. ### 1/5 — It doesn’t work *2024-04-18* I’ve been trying to get this app to work for at least a month now. It finally let me register, but when I sign in I just get a white screen and then it tells me it can’t access the server. **Developer response:** We apologize for the inconvenience. The issue you have experienced is now fixed; please try to register again. For further assistance, please send us an email at mycare.support@internationalsos.com. Or, to talk to an agent, please dial +(44)20-8762-8384 and choose Option 4. ### 1/5 — Never Works *2024-04-10, version 1.6.8* Never lets you see or open anything after logging in. Tried faster internet as well as deleting the app and re-downloading. Always get a 404 Error ### 1/5 — Does more harm than good *2024-03-21, version 1.6.6* This app does nothing. No referrals, no appointment, no documentation. Another useless app that the government paid for. ### 1/5 — It doesn’t work at all *2023-10-17, version 1.6.1* This needs major improvements …. Maybe a whole new app!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Very helpful *2026-08-21* This app is super helpful. You call Tricare (or your provider does), your referral is approved and shows up in the app. Then, you input your appointment info based on the referral. It’s that easy! I saw another review mentioning that there is always a red number one on the app indicating an alert even when there is no alert pending. It’s true but also it doesn’t bother me. Im grateful for this app! **Developer response:** Thank you for your kind feedback and for taking the time to share your experience. We're delighted to hear that you're finding the app helpful and that the referral and appointment process has been smooth and convenient for you. We also appreciate you highlighting the issue regarding the persistent red notification badge displaying "1" even when there are no pending alerts. Thank you for bringing this to our attention. Our team will review the reported behaviour as part of our ongoing efforts to improve the app experience. If you encounter any issues or have additional feedback to share, please feel free to contact us at mycare.support@internationalsos.com or +44 20 8762 8384 (Option 4). Our team will be happy to assist. ### 5/5 — THIS IS GREAT *2026-04-02* If you’re active duty in the military, I’m surprised this isn’t widely promoted. I’ve been in the military for 18 years and have never heard of this app or the exceptional customer service it provides. It’s far superior to any service I’ve encountered in the states. This should be disseminated through NAVADMIN. I’ve received the best medical treatment of my career through this app. The answer phone staff take care of you promptly, especially the Singapore-based team. They put you on hold and immediately within 5 minutes, authorization and referrals are approved. I strongly advise leadership to make this available to all service members immediately. **Developer response:** Thank you so much for your kind feedback! We're delighted to hear that the app and our team have been helpful to you. We're committed to making the app even better with each update. ### 5/5 — Great Functionality and Responsiveness *2025-07-25* Since using this app, I can easily see the referrals for myself and my spouse. The chat and the whole ISOS team have been phenomenal. They have been professional, knowledgeable, and fast-acting. The only issue I have had is the UI is sometimes too big and I cannot scroll to select an option or cancel out of my current window. Outside of that, 10/10. **Developer response:** Thank you so much for your kind feedback! We're delighted to hear that the app and our team have been helpful to you. We've noted your comments about the UI and will continue working to improve the experience. We're committed to making the app even better with each update. ### 5/5 — Works great! *2024-09-03* I downloaded the app because I needed my referral documentation last minute. I was skeptical at first since Ive always had to login via my military email, but it worked great and got me my medical equipment i needed! ### 5/5 — User friendly *2024-04-12* Great app to have when the SM and family members are overseas. 24/7 service Doctors on call ### 5/5 — Works *2023-03-22* Re download if you have issues ### 5/5 — Received Support *2022-10-13* I was having issues registering my MyCare Account. MyCare Support noticed that and sent me instructions that made it happen. Have not yet had opportunity to use the MyCare Overseas App, but when needed it could not have happened without the support team at MyCare. **Developer response:** We apologize for the inconvenience. In order to check whether the password reset email has been sent, we would need to know your email address. Please email as at mycare.support@internationalsos.com, so that we can assist you further. ### 4/5 — Great resource *2023-08-10* I don’t know who is rating this app so low but I’m finding it a great resource when traveling overseas, at the very least it has the SOS number in the app to call when sick. I gave it a four star because there is room for improvement. **Developer response:** Thank you for your feedback! For any improvement suggestions, please email us at: mycare.support@internationalsos.com ### 4/5 — Holds Promise *2022-07-21* The governmental shifts in veteran/retiree healthcare have been tricky to follow and keep up with. I find it especially that way since I spent the majority of my service time OCONUS. Now, back in the States I’m navigating the nuanced means to get care while traveling. The MyCare Overseas is a handy way to manage what happens with my family’s healthcare over there. I love logging in with my face, and getting to the claims section is easier than ever! Please add that function into the app, instead of exiting to a web browser! I’m late to this app, but now that I know about it, I hope it eases previously challenging matters. ### 3/5 — Scan & upload? *2026-06-19* The app is helpful for receiving information but would be a higher rating if one could scan and upload requested medical documents directly in the app. Much more secure, too. Please consider. Thank you. **Developer response:** Thank you for your feedback! We're glad you find the app helpful. We appreciate your suggestion to add medical document scanning and uploading capabilities within the app. Improving convenience and security is important to us, and we'll share your feedback with our product team for future consideration. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*