# MyCareLink Heart™ — user reviews > 216 indexed App Store user reviews of MyCareLink Heart™ by Medtronic, Inc., rated 3.70/5 from 1,409 ratings. - Source: https://appshunter.io/ios/app/mycarelink-heart/id1187355789/reviews - App overview in markdown: https://appshunter.io/ios/app/mycarelink-heart/id1187355789.md - Rating breakdown: 5★ 588 · 4★ 315 · 3★ 183 · 2★ 119 · 1★ 204 ## What do users think of MyCareLink Heart™? Overall sentiment: negative **Pros** - 💻 Convenient app instead of bedside monitor - ⚙️ Connects well with device - 📊 Tracks daily physical activity **Cons** - 🔍 Lack of access to own heart data - 🔌 Battery drain issues - 🔌 Requires app to be kept open constantly - 🐛 Connectivity issues, app not working as expected - 🕰️ Outdated app, not compatible with latest iOS **Commonly reported bugs** - App crashes or fails to connect - Symptom recording not working properly - Time zone and date/time issues **Most requested features** - Display heart rate, blood pressure, and other vitals - Integrate with Apple Watch or other wearables - Allow patients to view their own heart data ## Newest reviews (17 of 216) ### 2/5 — App closing *2026-08-14, version 4.3.1* This app will shut down without notifying the user. I will get a notification that it needs to be reopened. I do not close this app. This can be frustrating. ### 4/5 — Maybe time for update *2026-07-31, version 4.3.1* I have IPhone 16 Pro and my phone is always getting very hot even when it is laying on table with lights off and only this app open ### 4/5 — Link to Health App *2026-07-20* I just got the app as a replacement for my bedside monitor. I live in an RV and travel so the monitor is plugged into a battery power station. I have to make sure that that battery power station is always charged in order for the monitor to operate correctly. So far I’m liking it. I have one issue with it. There is a place to record physical statistics like weight, etc. that doesn’t connect to the Apple Health app.. It would be so much more convenient, rather than trying to record these statistics in two places, to allow the app and Apple Health app to communicate.. So I’m giving it a four today, I’ll upgrade it to a five when this ability is implemented. ### 3/5 — Needs reopening after phone software updates *2026-06-26, version 4.3.1* I’m finding it now needs reopening after phone software updates. If I don’t realise it’s closed, it can take days before I get a notification. Using iPhone 14 Pro. Update 23.6.26. Why is the MCL Heart app so flaky now? I have a loop recorder implanted. Every time there’s an iPhone update the app loses connection. It needs to be more resilient. Also, it can take a few days before alerting me its lost connection and it closes the app after a phone update. Now, it’s even failing to connect all the time when there hasn’t been a phone update and the app is open and on my home WiFi. Patients are relying on this app for vital monitoring and it’s become unfit for purpose. Do you read the reviews on the App Store? UPDATE: I received a “developer response “ which puts the onus back on me to contact them. I’ve given all the info in my review. Others have been having similar issues for months but there doesn’t seem to have been any action to resolve. Wake up please, Developers, sort this app out. ### 3/5 — Needs reopening after phone software updates *2026-06-23, version 4.3.1* I’m finding it now needs reopening after phone software updates. If I don’t realise it’s closed, it can take days before I get a notification. Using iPhone 14 Pro. Update 23.6.26. Why is the MCL Heart app so flaky now? I have a loop recorder implanted. Every time there’s an iPhone update the app loses connection. It needs to be more resilient. Also, it can take a few days before alerting me its lost connection and it closes the app after a phone update. Now, it’s even failing to connect all the time when there hasn’t been a phone update and the app is open and on my home WiFi. Patients are relying on this app for vital monitoring and it’s become unfit for purpose. Do you read the reviews on the App Store? ### 2/5 — Difficult *2026-06-06, version 4.3.1* Newly downloaded this app for a newly placed pacemaker, but the app will not connect or acknowledge the pacemaker. I used the app prescribed, registered, but it doesn’t support the device. For an essential product, there is no one to help…as it’s the weekend! Poor support. ### 3/5 — Is It Real *2026-05-09, version 4.3.1* What is going on with the app?? I keep getting timed out all the time when I have symptoms. Sometimes has taken up to 36 minutes before the data was sent. Why?? ### 2/5 — No watch *2026-04-06, version 4.3.1* Leaves a lot to be explained. Why no watch app? Does the clinic get real-time alerts? Do I? ### 2/5 — Need to manually check connection regularly *2026-03-19* I regularly have to check the time of the last communication between my device & the app because if I forget it can go for days without making a connection then I have to restart the app. I also had to phone the hospital once before an MRI and although the app on my phone said it had communicated minutes ago the hospital had not received any data for at least 2 weeks. ### 4/5 — Needs a watch app for WatchOs *2026-02-26, version 4.3.1* Love the app, but wish it had an app for my Apple Watch as I don’t always have my phone with me. ### 1/5 — Now to good if you get a new phone *2026-02-16, version 4.3.1* I should be able to down load the app and have it work when I get a new phone. Especially since I am keeping the same phone number ### 1/5 — Useless *2026-02-12* I had a problem recently with fluttering if the chest. I went to send a manual transmission. It won’t let you until I talk to a nurse to get permission to send. Took 30 minutes to connect to the nurse by phone she said send a transmission and they will get back to me. I sent it 2 days ago and haven’t heard back I called the doctors office yesterday and was told someone would get back to me and they never did. Called again today and was told the same thing. The doctors office is at fault but an easy solution is to let us see the data in the app so I know if it is something serious where I should go to emergency room or just give it time and watch it. Also when sending the transmission it should ask why am I sending it. Then in the messages I only get transmission was received why not also have a message from the team that reads it that just says so like you need to go to er or don’t worry about it. ### 1/5 — Functionality/Use *2026-02-11* Unless I am missing something, this app doesn’t provide the user with any information. I was hoping that it would provide information about my pacemaker and my heart function. I cannot see if the pacemaker has activated. I would like to know when it is operating. So far the clinic has told me it hasn’t had to do anything. ### 1/5 — Connection *2026-01-28, version 4.3.1* Since the last update I keep getting connection notifications. I am connected and up to date. This last one said no connection for 4 days but the app says I am. Frustrating. Edit: this app is constantly notifying me that I need to be close to it. I am! Since the last update the app has had issues. Go back to before the app was updated or fix the bugs!!! There are people this app depends on. UPDATE: this app hasn’t worked right since the last update. Very frustrating. ### 2/5 — Junk *2026-01-11, version 4.3.1* Another bad app from a major medical supplier. It never finds the device and the entire login creation has to be restarted again and again. I gave up after three tries. ### 2/5 — Total Garbage App *2025-12-18* The app does not connect properly to the iOS password manager for some reason, and I haven’t been able to log in. I was just called by my cardiologist who caught a potentially dangerous arrhythmia last week, but this stupid app doesn’t let me log in and the last four days of readings I can’t get to him because I don’t remember my password and the attempts to reset it don’t work (like I reset the password but cannot log into the app with that new password, and after trying this a couple times I’m locked out of the app). People’s lives are at risk, but Medtronic can’t seem to get competent coders to handle something as simple as password management and resetting. Not to mention there is no useful information for the user. I cannot access any of my heart info to see if any signals correlate with my symptoms. Utterly useless. I gave it two stars merely for the fact that my cardiologist may have caught some arrhythmia, but until I can get my password reset and working we’ll never know. ### 3/5 — Longer working since I upgraded to iOS 26 *2025-12-12, version 4.3.1* This used to work under the old 18, but since upgrading to iOS 26, I can no longer log into the system. if I try to login and get a login screen with space for username and password, but no way to enter them. ## Most critical reviews (10 lowest-rated) ### 1/5 — your apps broken *2026-08-12, version 4.3.1* keeps telling me notifications are off but they are clearly on … its been like this for years fix it already ### 1/5 — I can’t see the reports *2026-07-21, version 4.3.1* What the purpose of this app if I can’t see anything? Please change it do the patient can see the reports. ### 1/5 — Dud application *2026-07-20* All attempts to link this application to the Medtronic’s device have failed - the data collected is not transparent to the recipient … **Developer response:** We're sorry to hear you have had a negative experience. If you are still having issues or would like to provide feedback, please contact customer service: United States: 1-800-929-4043 Canada: 1-888-660-4616 United Kingdom: +44 1923 202 543 Australia / New Zealand: 1800 644 128 Ireland: +353 143 930 683 India: 1800-419-6700 Other: Medtronic.com ### 1/5 — Interesting *2026-07-14, version 4.3.1* You had a security breech, bad event, thanks 🙏 for the warning, awkward that your not so secure, I had to re write my review, hard time for this procedure as it was not intention to rewrite , but only to add to it, so sorry for your lack of security 🙏🫶🏽🤩👑👑 ### 1/5 — why cant i download my heart info *2026-07-13, version 4.3.1* why can’t i make a choice to look at and review my own information about what this keeps on the device? i see nothing to allow this …. please fix your stuff so it works … its my ifo and if you try eula me with you can view it then you might get sued ### 1/5 — scammers *2026-06-11, version 4.3.1* they make you download there app then collect data on you … i’m talking to my doctor about this .., this is unbelievable doesn’t this like sort violate hippa ### 1/5 — Terrible, useless to the patient. *2026-06-08, version 4.3.1* Useless app for the patient. No real time data, have to “contact your clinic” for information. Nothing more than an electronic notepad. I hope “ the clinic” is getting useful data, but little confidence. Tech help for set up is useless, just got handed a pretty pamphlet. This is MY data, and I should be able to see it in real time. Hope nothing goes wrong because we will never know, maybe hours/ days later when the clinic might get the data. Apple Watch is much superior and gives clearer information. Medtronic should hire them. ### 1/5 — Doesn’t update vitals *2026-04-24, version 4.3.1* This app doesn’t update vitals but maybe once a day. Sometimes not even that. ### 1/5 — Cannot connect *2026-04-13, version 4.3.1* Trying for two days, for too long to set up an account. Even emailed “Help” support. It cannot find my device. Frustrating! ### 1/5 — Problematic App *2026-03-27* I would think (hope) a medical application that is tracking my heart’s performance would be flawless. It’s not, far from it. I wonder if the device in my chest, made by the same company, is as problematic as this application is? This application tells me my phone is in low power mode when it is not. The app randomly grays out the symptoms section so taking a snapshot of a heart incident is unavailable, that’s kinda important and one of the reasons it’s in my chest! This app, without my knowledge, switched my phone from primary device to secondary. That’s important and should have never occurred on its own. The app works one day as designed and 3 hours later just stops working without me touching it, just letting it run in the background as instructed to. I am so sorry I agreed to using this application as opposed to a modem with nightly uploads and communications. Both were options and I was mislead by the Medtronic’s Representative before and after the implant procedure. She couldn’t even pair the Linq 2 with my phone. If this application is so finicky that a Rep from Medtronic can’t pair their devices don’t be surprised if you’re unable to do so also. ## Most praised reviews (10 highest-rated) ### 5/5 — Sempre funzionato!!! *2026-04-02, version 4.3.1* Da anni che la uso senza problemi ### 5/5 — Donald Brumley *2026-01-30, version 4.3.1* Had but lost contact with it ### 5/5 — Laura *2026-01-19, version 4.3.1* Messo da luglio funziona ### 5/5 — Works Great *2025-04-27, version 4.3.1* It gives me peace of mind, I love it. It would be awesome if you can display the battery life left on our devices. ### 5/5 — Review *2025-04-06, version 4.3.1* Works, but I don’t need an update. I don’t need to spend hours on the phone over the procedure. Thank you. Robert F Dovgin ### 5/5 — Wow *2024-10-08, version 4.2.1* Jillian is the best! Brilliant, patient and a great teacher!!!! Thank you!!! Terry Lyon ### 5/5 — iOS 18 *2024-09-17, version 4.2.1* This app is working with iOS 18 for me. ### 5/5 — Yes *2024-07-18, version 4.2.1* If you have a pacemaker definitely use. I got my pacemaker when I was 11 (I’ve had more pacemakers put in) and me and my doctors love it. Definitely recommend ### 5/5 — Removed *2024-02-20, version 4.2.1* Removed from me by heart doctor. No longer needed ### 5/5 — Ottima *2023-08-14, version 4.0.0* Prima installazione intuitiva rapida precisa.Bell applicazione che consente anche di tenere un diario degli eventuali e di registrare i dati di pressione e battiti.Unica pecca a seguito cambio email( peraltro fatto onLine in maniera rapida) non riesco più ad accedere in quanto non riconce più la password. Aggiornamento a seguito risoluzione problema --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*