# MyCase — user reviews > 94 indexed App Store user reviews of MyCase by MyCase, Inc., rated 2.06/5 from 79 ratings. - Source: https://appshunter.io/ios/app/mycase/id480009836/reviews - App overview in markdown: https://appshunter.io/ios/app/mycase/id480009836.md - Rating breakdown: 5★ 9 · 4★ 4 · 3★ 5 · 2★ 18 · 1★ 28 ## Newest reviews (19 of 94) ### 2/5 — Huge Annoyances *2026-05-18* First: At random, the app will logout, and when you login it’ll get stuck in an apparently endless cycle of trying to re-sync your data. (Just force-restarted my iPhone to stop a re-sync that had been running for over an hour, consuming 10% of my battery.) Second: The monthly forced re-activation by SMS-code is ANNOYING. When I’m walking into a hearing with my iPad and without my iPhone (because I don’t need my iPhone since I have my iPad) but I can’t access my data because I can’t get a SMS on my iPad, I have a HUGE problem. Having an app is POINTLESS if I can’t actually get access to the data I NEED when I need it. ### 2/5 — Completely different from web version *2025-11-14* I like the simplicity of the MyCase. However, there are functions that works differently on the app or not available at all. I observed that certain functions are disorganized on the web app too. There are two ways to open messages and each of those work differently, as an example. ### 2/5 — Current Customer-frustrated with App! *2025-04-02* I’ve been using MyCase to manage my files, etc. for my practice for 4 years now and it’s a service I am pleased with, with one notable exception. The App. I am waiting for a family member in an appointment and needed to call a client on a pressing issue, but simply cannot login at all. I’ve deleted and redownloaded the app, still no luck. I’ve changed my password twice, and I got sent to a 404 error page twice. This is hurting my practice and making me think about other options. Please address the app and help me with this! -FLC ### 2/5 — Been crashing for a few months now *2025-03-04* I used the app a great deal until an IOS update. Since then it either will not load any information or just outright crashes upon launch. I would love to see it update. ### 1/5 — Unusable, total waste *2024-08-12, version 4.3.16* MyCase concluded it wants a verification code every time the user attempts to use the app. So, the code is sent to an office email account and unless you carry that account with you 24/7, you cannot use the app. An app is mobile by nature (used on phone or tablet) but these guys think it the app should only be used when you are in front of a computer to obtain an access code. This process belies the convenience of an app for a mobile device. Besides that, the app spent hours “syncing files.” Typical instance of fixing what wasn’t broken. ### 3/5 — Needs a Widget *2024-07-20, version 4.3.16* MyCase needs to get a widget so that I can see it open on my phone at a glance. Having to open the app is a pain. ### 2/5 — Love Mycase, the app needs development *2024-05-16* Not sure why they are not focusing on the app. The owners of Mycase keep producing AI stuff that will provide almost zero productivity gains but ignore the app. The mycase app was a great start about 12 years ago but no one ever took the time to add significant functionality. Give us the same functionality as the website but make it easier to use, just like what was started 12 years ago. I think most of us would prefer to use our iPads for most of our work but we cannot do it with this app. I am starting to lose my patience. ### 3/5 — Good App But Needs More Work *2024-04-13* This app work well to do minimal case billing and messaging. However, it needs updates to access more of the MyCase features. This mostly seems to be for billing and timers. It’s a fairly good system for case management but this app has no access to most features. As I use my iPad for much more than minimal work this app has its frustrations. ### 1/5 — Borderline Useless *2024-03-19* 1. Every time you open the app it must sync your files, which takes anywhere from 5-10 minutes. 2. You cannot actually view any invoices (just the summary of the most recent invoice). 3. You cannot accept payments or record payments through the app. 4. The app malfunctions and shuts down constantly. In summary, other than recording billing entries close in time to the event (if the app opens and syncs all the files before you give up), this app serves no purpose. ### 2/5 — Constantly have to sign in *2023-10-20, version 4.3.15* Have to sign in All The Time, even in the middle of using the app. Very irritating!!! ### 1/5 — Ridiculous Issues *2023-10-15* This app is full of bugs and just stupid mistakes. I’ve been asking for a YEAR for them to correct the contact groups under the cases because it lists them all as client no matter what contact group they’re actually in. They’re right on the website so how hard could it possibly be to sync over to the app?? ### 1/5 — Not even a fair try *2023-09-22* This app is horrible. You may as well draw a picture that says “syncing your files” because that is all the app ever says and does. I was a fan of MyCase, but it has apparently became a corporate behemoth and puts profits ahead of its customers. This was not an easy review to write, even though it is true. ### 1/5 — Terrible app *2023-02-08, version 4.3.10* I’m a paralegal at law firm that uses this company for our scheduling and communication only. I try to use this app on my iphone and on regular safari… ITS TERRIBLE!! works great on desktop, but does NOT work on smartphones. You MUST use a desktop… ### 2/5 — Long way to go *2023-02-08* While the app has some of the key capabilities of the web-based program, it’s inexplicably missing several critical ones, including most of the ones related to finances. For example, you can’t record payments on invoices or deposits into trust accounts, and you can’t create or edit invoices. MyCase has a long way to go to make their mobile app a robust alternative to the web-based version, and they surely know it. ### 1/5 — No More App Access *2022-11-02* Even with a few bugs I absolutely loved using the mobile app because I could check the calendar when not at home or use it to text clients easily. Now suddenly they want to do an upcharge for app use? Absolutely ridiculous. Seems like I’ll be deleting the app… ### 1/5 — Upcharge for phone access? *2022-09-28* I’ve been using Mycase for two or three years and liked it because I can access it on my phone and my computers. Today I got a message that phone access is not available at my level of service and they want me to start paying more money for the same service I’ve always had. This might be a dealbreaker for me. ### 2/5 — App OK but crashes frequently. *2022-08-18* The app is ok as far as it goes, but there is a lot missing, and it seems as if it is always crashing. I have had to delete and re-install the app multiple times just this week. It’s frustrating that I can’t view the call log from the app. It’s also annoying that Looking at a matter, I can only view future events, not past events. There are other issues. These were just examples. ### 2/5 — Good Software, Terrible App *2022-04-25* I gave the app TWO stars because MyCase is a decent case management software EXCEPT for the mobile app. It may be the worst app I use! You’re actually better off using a web interface if you want to access the software. Get it together, MyCase!! ### 2/5 — Lots of glitches with this App *2022-04-14* Good source of information related to your existing account with Mycase, however, they have never spent the time needed to make the app a good working tool. It constantly has glitches that make it at times useless. For example, the notes associated with a lead is able to be prepared, but it does not save to your account. The hourly rate charged on a case is not recognized. The client’s email saved on the account, is not shown on the app. These are not always major issues, but can be when you need them. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-03-24* It may legitimately be the worst app ever created. Constantly the app forces you to login and has to sync, which makes no sense why it has to do that and it will legitimately take hours sometimes to do that. It’s so bad that I cannot use it when I’m not in front of a computer. It might be the worst application ever created because it does not work, it is the opposite of intuitive, and looking at the reviews. It’s like they don’t even care to fix it. It’s kind of a pretty big glaring issue that they may want to fix if they want to have people leave Clio and other services for them. ### 1/5 — This app is still awful *2026-01-02* This app can be handy to quickly get to some of your information, but for some reason they have it hobbled where you can’t see a lot of important information about your case. ### 1/5 — Doesn’t work *2025-06-06, version 4.3.19* Downloaded the app and can’t even create an account. Went to App Support and can’t even contact them for support. ### 1/5 — Not functional - needs work *2025-05-23, version 4.3.19* It is easy to use to enter quick time entries but app needs a major upgrade. Would be awesome if you could post payments & view bills. And set up files with originating and lead attorney. ### 1/5 — Exceptionally useless *2025-05-15, version 4.3.19* Anything I need to have quick access to through an app, this doesn’t do. Nor does it let me see anything I would need remotely. Completely defeats its purpose ### 1/5 — App Crashes Constantly *2025-04-28* Desktop works fine, but the app has two serious issues. 1. The app, whether on my iPhone or iPad iPad, crashes at least once a week. As a criminal defense attorney, I rely on the apps every day when I am in court, and it is excruciatingly frustrating to have it crash in the middle of a hearing or discussions with a prosecutor. No other app I have ever used crashed as much as this one. Please, please address this issue. 2. The client search feature in the app does not always work. I type in the clients first or last name and half the time it does not come up. This is just as frustrating of having the app crash because it renders the app useless if I can’t find my clients profile to write notes or view documents, etc. ### 1/5 — Update this old app! *2024-10-29, version 4.3.18* Please update this app and bring it to current user standards. Why can’t we add any documents to the cases within the app?! Clio does that just fine! ### 1/5 — Terrible App *2024-10-01, version 4.3.16* Constantly logs you out. Stalls when trying to sync files so you have to close out the app and then reopen. Garbage. ### 1/5 — Not fir clients *2024-09-28* I was hoping this would be available for clients/customers but it isn’t. Upon logging in i get: The MyCase Client Portal has moved. The MyCase Client Portal has been updated and is now available exclusively through your device's web-browser. By clicking the link below, you will be redirected to a new login page. Please bookmark or “Add to Home Screen” from your browser to easily access in the future. I guess I can’t use this to communicate with my lawyer. The app will be going now. ### 1/5 — App is almost unusable *2024-09-03, version 4.3.16* Very buggy. Freezes all the time.Basically unusable. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great. *2023-11-14* It’s hard to find a case management software that also has a mobile app. Thank you for providing this service. Not sure what the fuss is about in the other reviews, but it works great for me! Thanks! ### 5/5 — Game Changer *2021-03-31* My practice has enormous efficiency now that I’m a MyCase client. Billing, document preparation and storage, calendaring, lead management and the amazing client portal has transformed my growing small firm into a well-oiled machine! Plus, they are affordable and the software is easy to use. ### 5/5 — gets the job done *2020-07-01, version 4.0.9* the mobile platform is functional and simplified. ### 5/5 — Don’t judge MyCase by the app alone *2019-04-17, version 3.2.22* Let me be clear. Im giving 5 stars for the web-based MyCase platform not for the app. I’ve been using MyCase for 5 years and it’s amazing software. Very reliable, feature rich and affordable. The mobile app, unfortunately needs work. ### 5/5 — Finally updated to support iPhone 6 *2015-06-14, version 2.1.1* This is a great app once again. I lost some of the features once I upgraded my phone, but they have since updated the app for iPhone 6. I called and was told I had to delete the app then reinstall to get the latest iOS update to work. I can bill my time and expenses on the go. I can obtain client info and call them even when I'm outside of the office. Great software. Great app!! ### 5/5 — Great App! *2014-12-13, version 2.0.3* I normally don't write reviews, but after reading all of the negative, I decided I would for this app. I would rate a 4.5 due to the app missing a couple features that would be nice to have. First off, I'm still using the 4s, but with iOS8. I have not had any problems. I can add/edit/delete notes, times, etc. The best features for me are having easy access to my contacts, calendars, case notes, docs, and direct messaging with clients all on the go. It has saved me a ton of time with time entry. As other people have stated, you can't add a case from the app. To me this isn't that big of a deal. Yeah, it seems like it would've been an easy feature to add, but I don't necessarily need it. I don't work exclusively from my phone. I still set up a hard file and setting up the matter at the computer is not that difficult. The other feature that is missing is accessing invoices. Again, not a deal breaker for me. It would be nice to have, but when I'm preparing invoices, I don't mind reviewing at the computer so I can go through in great detail. I come from a firm that used Abacus. The mobility features of MyCase are amazing compared to Abacus. So, if you're looking to save time and make more money, this app will do it. ### 5/5 — Amazingly better than the first version *2013-07-18, version 2.0.2* The first version was very light on features. This version is PACKED with features. So far it seems like they put all the web sites features in the palm of your hand. They took this version seriously, it's pretty much their web site packed in an iOS app. MyCase has really picked up there game, keep it up! ### 5/5 — From worst to First *2013-05-15, version 2.0.1* I can hardly begin to express how much I like the new MyCase program. The previous version was buggy, never really worked right, and almost caused me to give up on MyCase entirely. With this new app, it's become my most useful program on my iPhone or even on my computer at work. ### 5/5 — Fabulous *2012-01-12, version 1.1* Great app to compliment an awesome case management service. These guys are great, very quick to respond to all of my questions and seem to have a lot planned to make this even better. If you want to make things easy for you and your clients, then this is what you need. Leaps and bounds better than the other cloud based case management products out there. ### 4/5 — Excellent law practice management system *2021-04-17* User friendly and full of features. The app is simple to use. I would love for the app to be more robust. Nevertheless, I highly recommend MyCase --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*