# myCellcom App — user reviews > 56 indexed App Store user reviews of myCellcom App by New-Cell, Inc., rated 4.50/5 from 540 ratings. - Source: https://appshunter.io/ios/app/mycellcom-app/id695782218/reviews - App overview in markdown: https://appshunter.io/ios/app/mycellcom-app/id695782218.md - Rating breakdown: 5★ 352 · 4★ 149 · 3★ 20 · 2★ 9 · 1★ 10 ## What do users think of myCellcom App? Overall sentiment: mixed **Pros** - 👍 Easy to use and navigate - 📊 Convenient data usage tracking - 💳 Simple bill payment process - 👥 Family usage monitoring capabilities - ⚡ Quick access to account information - 🎯 Functional and reliable core features **Cons** - 🐛 Frequent app crashes - 🔐 Requires login every time (session timeout issues) - 💳 No saved payment information option - 📱 Compatibility issues with newer iOS versions - ⏱️ Slow data usage updates - 👥 Limited multi-line account support - 🔄 Multiple technical glitches after updates - 📈 Lacks modern features (face recognition, biometric login) **Commonly reported bugs** - App crashes on launch or during payment processing - Login screen loops without progressing - Password save functionality not working - Network unavailable errors despite active connection - Crashes when logging in as secondary account holders - Inability to display multiple lines on shared accounts - App won't load or open - Forced logout after brief periods - Card information field not retaining input - Incompatible with iPhone iOS 18 **Most requested features** - Save credit card information for faster payments - Face ID or biometric authentication - Schedule payments for future dates - View usage for all lines on account simultaneously - Persistent login sessions - Real-time data usage updates - In-app chat support feature ## Newest reviews (18 of 56) ### 2/5 — Wonderful *2024-02-29, version 2.21.9* Love it ### 3/5 — Decent but room for improvement *2023-02-23, version 2.21.5* It’s much easier when apps that allow you to pay bills retain or save credit card information. Additionally this day and age face recognition makes for much friendlier apps. Otherwise very useful. ### 4/5 — Would give 5 if… *2023-02-21, version 2.21.4* They’ve made big improvements to this app but I wish I could save my payment details like every other app I use to pay bills online. It’s a bit of a hassle when you’re busy. ### 3/5 — Good but challenging for family usage *2021-12-04, version 2.17.5* The app is fairly easy to use but it seems like only the primary member on the account can download for usage. ### 4/5 — Good App but needs improvement *2021-01-26, version 2.16.1* It’s a good App but needs improvement and add to it extra features and make it more practical than what is it now. ### 3/5 — Billing *2020-11-08, version 2.16* I think it would be a nice feature if we could schedule payments for a future date. ### 3/5 — Decent but room for improvement *2020-11-03, version 2.16* It’s much easier when apps that allow you to pay bills retain or save credit card information. Additionally this day and age face recognition makes for much friendlier apps. Otherwise very useful. ### 3/5 — Retain Payment Info! *2020-09-25, version 2.16* I like the app, and I use it monthly to pay my bill but I wish wish wish there was a way to retain my credit card info so I don’t have to dig it out of my purse and punch the numbers in every month! Come on, Cellcom. FaceID!!!! ### 5/5 — Jerry Powalisz *2020-06-24, version 2.15* Easy to use. Explains all areas of usage and extras. Never have a problem ### 5/5 — Handy little app *2020-06-11, version 2.14* I don’t use the app to pay our bill, etc, but the ability to check data usage and change settings is super handy! ### 5/5 — CellCom App *2020-03-21, version 2.12* Would like card time be saved on app. ### 3/5 — It’s okay *2020-02-28, version 2.12* It would be nice to not have to put my card information in every time I pay my bill. If the card could be saved on app that would be ideal. ### 5/5 — Easy breezy *2019-12-10, version 2.11.1* Love the ease of bill paying on line. Easy app to navigate. ### 4/5 — Paying online *2019-10-29, version 2.11.0* I haven’t been able to pay my bill with this app for a long time. When I go to put in what kind of card I’m using it doesn’t stick. I don’t know how else to describe it. ### 4/5 — It ain’t broke *2019-10-28, version 2.11.0* It works it ain’t broke don’t fix it. ### 4/5 — Cell phone info *2019-10-24, version 2.11.0* Everything you need to know at your fingertips. Easy to navigate. ### 5/5 — Simple *2019-10-20, version 2.11.0* Just open app and check your data. ### 2/5 — Rejects password *2018-12-15, version 2.4.1* Broken. Not sure what happened to this app. I can’t log in & it rejects my password. Frustrated. ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes *2025-01-14, version 2.21.12* And not the only person this is happening to! App needs to be fixed/updated to operate properly. Crashes in the middle of payment processing which could cause potential repeated withdraws from one’s account. ### 1/5 — Not compatible *2024-09-24, version 2.21.11* The app is not compatible with iPhone iOS 18. It crashes. And I have the latest update ### 1/5 — Sign in problems *2018-11-28, version 2.4* Never had to sign in every single day and now it’s literally every time I open the app FIX THIS ### 1/5 — Sign in every time *2018-11-25, version 2.4* Ever since the update I now have to sign back in every time even though the save password button is checked. Please fix it. ### 1/5 — Login *2017-01-20, version 1.8* With the update I can't login. I must have forgot my password and there is not help or forgot password button. I even tried to delete and re download. ### 1/5 — Inconvenient *2015-02-22, version 1.4* Seemed like a good app so I downloaded it. However, you have to go to Cellcom in person to get the password or they will mail it to you. Very inconvenient. Needless to say I deleted it already. I'm all for security, but Cellcom is way too overprotective. ### 1/5 — Not working!? *2014-10-01, version 1.2.0* I just uploaded this...it wouldn't even open. Not a good way to represent a business I have been dealing with for over 15 years.. ### 1/5 — Does not load *2014-09-24, version 1.2.0* Fix your app. It will not load. Junk. ### 1/5 — Uhg *2014-09-18, version 1.2.0* Just got the app thinking it would be convenient, except every time I try to open it, the app crashes. Haven't been able to open it yet. ### 1/5 — Terrible *2014-08-11, version 1.2.0* I can't log into my account. I hit login and it refreshes right back to the login screen without anything new. I hate writing bad reviews, but this needs it. ## Most praised reviews (10 highest-rated) ### 5/5 — Usage Views are nice *2025-08-28, version 2.21.14* I use it extensively to keep track of the family members usage. It does a great job and allows for keeping them in the loop on where they are at. ### 5/5 — Easy to use *2025-02-19, version 2.21.12* I love that it is easy to use ### 5/5 — Convenient *2024-02-01, version 2.21.9* Very convenient for checking data accruals! ### 5/5 — Does what it’s supposed to do. *2022-10-19, version 2.21.0* Easily tell your cell data and minutes useage at a glance. Useful for other details too. ### 5/5 — so easy! *2022-08-02, version 2.18* I log in to see and pay my bill! so easy ### 5/5 — Mom *2020-11-27, version 2.16.1* I had trouble with paying to but then went in and the employees helped me out. Now it works great . Thank you.. ### 5/5 — It’s old but functional *2020-10-21, version 2.16* The app appears to not have been updated recently, but it works perfectly well. ### 5/5 — Great app *2020-07-21, version 2.15* Like this app. It’s easy to use from paying my bill, looking up new products and seeing my data usage. Thank you ### 5/5 — Know your data *2020-07-21, version 2.15* The primary reason I use it is to keep an eye on everyone’s data on our plan. We have unlimited, but it toggles down if you go over a certain amount so I try to keep them posted if it is going fast. ### 5/5 — Status of MiFi *2020-07-14, version 2.15* We use the app regularly to check the status of our MiFi remaining balance and are happy with that feature. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*