# MyCentsys Pro — user reviews

> 80 indexed App Store user reviews of MyCentsys Pro by Centurion Systems (Pty) Ltd, rated 4.70/5 from 295 ratings.

- Source: https://appshunter.io/ios/app/mycentsys-pro/id1469869202/reviews
- App overview in markdown: https://appshunter.io/ios/app/mycentsys-pro/id1469869202.md
- Rating breakdown: 5★ 243 · 4★ 30 · 3★ 15 · 2★ 4 · 1★ 3

## What do users think of MyCentsys Pro?

Overall sentiment: positive

**Pros**

- 👍 Easy to use and intuitive interface
- ⚡ Quick and simple setup process
- 🚀 Fast gate operation and speed
- 💡 Convenient smartphone control
- 🔧 Straightforward programming and configuration
- ✨ Smooth and reliable operation
- 🎯 Efficient and effective functionality
- 📱 User-friendly app design

**Cons**

- 🐛 App crashes and instability issues
- ⏱️ Frequent reconnection delays and timeouts
- 🔄 Constant settings transfer on every connection
- 🔋 Firmware update takes excessive time
- 📡 WiFi interference problems
- ⚠️ Manual override and sensor error messages
- 🔌 Connection drops when battery runs low
- ❌ Update process gets stuck in loops
- 🔐 Requires frequent firmware updates and reconfigurations

**Commonly reported bugs**

- App freezes during firmware updates
- Update process stuck in infinite loop
- Motor shows manual override fault when not actually faulty
- Faulty override sensor alerts
- Country code not displaying in input field
- App requires reset on every shutdown
- Connection timeouts after recent updates
- Unstable app crashes after pairing completion

**Most requested features**

- Auto-close functionality for gates
- iPhone action button integration for remote control
- Persistent device connection without reconnecting
- In-app remote purchase option
- Remote pairing included in setup wizard
- Improved manual and documentation with better photos

## Newest reviews (15 of 80)

### 4/5 — Review

*2025-07-08, version 1.5.0.129*

Efficient, effective and useful

### 5/5 — Club 7

*2024-12-31*

100%

**Developer response:** Thank you for the review! We're thrilled to have your 100% support. 😊🎉

### 5/5 — Good

*2024-12-22, version 1.5.0.122*

Excellent

### 5/5 — Gates to the castle

*2024-12-07*

Wonderful to have this functionality on the phone.

**Developer response:** Thank you for your wonderful feedback! We're glad to hear you're enjoying the functionality and convenience the app provides. Your support inspires us to keep improving! 😊🔑🏰

### 5/5 — Terrific

*2024-11-12*

Very user friendly and easy to setup

**Developer response:** Thank you for the terrific 5-star rating! We’re thrilled to hear you found the setup easy and the app user-friendly. Your feedback encourages us to keep improving and providing a seamless experience. If there’s anything more we can do, just let us know!

Best regards,
The MyCentsys Team

### 5/5 — Great!!

*2024-11-04*

Amazing software, makes life so much easier!

**Developer response:** Thank you so much for the 5-star rating and the positive feedback! We're thrilled to hear that MyCentsys Pro is making life easier for you. Your support means a lot to us, and we’re glad to know the app is serving you well.

### 5/5 — Mrs Stander

*2024-10-24, version 1.5.0.120*

Very simple and easy to set up

### 5/5 — Centsys d5 install

*2024-10-20*

Installation a little time consuming the first time but easy on the second install. Commissioning was very easy highly recommend.

### 4/5 — Review

*2024-10-19, version 1.5.0.118*

Efficient, effective and useful

### 5/5 — Vantage 500

*2024-10-02*

Ecellent easy to configure app

**Developer response:** Thank you, for the fantastic review! 🌟 We're thrilled to hear that you found our tapp easy to configure with the Vantage 500 . Your feedback motivates us to keep improving and delivering a seamless experience. If you ever have any questions or need assistance, feel free to reach out. Enjoy using the app!

### 5/5 — Thanks

*2024-09-22*

Easy to follow

**Developer response:** Thank you! We're glad to hear that you found the MyCentsys Pro app easy to follow. Your feedback is important to us, and we're always here to help if you have any questions or suggestions for improvement.

### 5/5 — D6 smart

*2024-09-19, version 1.5.0.114*

Easy set up !

### 5/5 — Suggestion

*2024-09-12, version 1.5.0.114*

I love the app, I think it’d be cool if you could add the remote to the action button on the new iPhones.

### 3/5 — Just update

*2024-09-10, version 1.5.0.114*

The app is very good to install and program but every time I shut it down on my phone it asked me to reset the whole program again I can’t seem to get any support anywhere in New Zealand

### 4/5 — D5

*2024-09-06, version 1.5.0.114*

Good. Easy steps to follow

## Most critical reviews (10 lowest-rated)

### 1/5 — Worst product I have ever used

*2026-07-26*

D3 smart gate is complete trash now on my 2nd replacement now it won’t allow any changes. Factory reset doesn’t work. Can’t add or remove remotes. My existing remote also stopped working after 2 weeks.

### 1/5 — Upgrade Firmware takes ages

*2025-12-22, version 1.5.0.171*

Upgrading from MyCentsys to MyCentsys Pro on my Smartphone and so far has taken over an hour.  Can’t use our gate remotes and I’m getting concerned.  Wish I’d never started the process

### 1/5 — No good

*2025-02-17, version 1.5.0.125*

Tried to update and wiped everything. Has been a nightmare

### 1/5 — Dreadful, unstable app

*2025-02-05, version 1.5.0.123*

This app is terrible. It is unstable, unreliable and requires a slow, clunky re-connection process every time you want to trigger the motor. One star is too generous.

### 1/5 — Always issues connecting

*2024-10-21*

The app was perfect, till three updates ago. Now it never connects to my D5 smart. It just times out. The recent update seams to have ruined both the Professional app and the user app. So frustrating.

**Developer response:** We apologize for the connectivity issues you've been experiencing with the MyCentsys Pro app following recent updates. To help resolve this, please consider the following steps:

Enable Bluetooth and Location Services: Both Bluetooth and location services must be activated on your device for the app to function correctly. 

Restart Devices: Sometimes, restarting both your smartphone and the D5 SMART motor can resolve connectivity issues.

Reinstall the App: Uninstalling and reinstalling the app can help clear any potential glitches.

If these steps don't resolve the problem, please contact technical support for further assistance. They can provide more detailed troubleshooting tailored to your situation.

We understand how frustrating this can be and appreciate your patience as we work to improve the app's performance.

### 1/5 — Faulty override sensor, again? Extremely disappointed

*2024-05-21*

Motor doesn’t work. Says motor in manual override, faulty override sensor. I explained this to the shop I bought it from and they asked for the control panel, which I sent and they returned, presumably a new one. The same manual override and faulty sensor alerts pop up and gate won’t move an inch. Extremely disappointed

**Developer response:** Hi,

We're very sorry to hear about your continued trouble with the override sensor. To resolve this issue as quickly as possible, please contact our support team directly through the MyCentsys Pro app. Select the "Contact Support" option, explain the problem, and request a replacement for the faulty override sensor. Our team will assist you in getting this resolved promptly.

We appreciate your patience and apologize for any inconvenience.

### 1/5 — Very unintuitive

*2023-09-26, version v1.5.0.82*

Pretty terrible interface and really bad manual.

### 1/5 — Constant settings transfer makes it slow

*2022-12-03*

Every single time I connect to the gate the app transfers settings meaning a lengthy wait until I can use the app. So frustrating.

**Developer response:** Hello, 
Thank you for your feedback. We would like to inform you that our application serves as a configuration tool and not a remote application. Given the nature of the application, it is crucial that we continuously retrieve the most recent settings and install the latest features and optimizations to your operator through the updates. We are thrilled to announce the forthcoming release of a new and exciting application, tailored to your specific use case, on May 10th, 2023.

### 1/5 — Painful

*2022-11-14*

Evertime you want to log in to set a remote it wants to update before you do anything .. thank can take up to 10 minutes , then you must relearn the motor .. because you can’t back it up before it will update .. this app is clever and also so dumb and waists my precious time .. rather extremely annoyed

**Developer response:** Hi there. Thank you for your feedback. We would like to bring to your attention that as we continue to release updates, we consistently aim to introduce new features and improvements to enhance the user experience. Nevertheless, we acknowledge your concern regarding updates and we will explore the possibility of implementing an option to skip updates.

### 1/5 — Nickuautomation

*2022-05-27, version v1.5.0.48*

It’s terrible . The previous D5 motor was so easier to set up. Don’t get this D5 Smart!!

## Most praised reviews (10 highest-rated)

### 5/5 — Installer

*2026-02-04*

Impressive, easy to use and saves time

**Developer response:** Thank you for the great feedback! We're glad to hear that MyCentsys Pro is helping make installations easier and saving you time. We appreciate your support and will continue working to improve the experience for installers.

### 5/5 — Brilliant

*2025-07-13, version 1.5.0.129*

Great tech, convenient

### 5/5 — Very friendly very good

*2025-07-08*

Very good system still can’t auto close

**Developer response:** Thank you for your kind words and great rating! We're glad to hear you're enjoying the system. Regarding the auto-close feature — if you're experiencing issues with it, please feel free to reach out to our support team so we can assist you in getting it set up correctly.

### 5/5 — New user

*2025-05-22, version 1.5.0.129*

So far so good. Straight forward enough to bumble my way through without tech support…must be a good thing

### 5/5 — Great

*2025-05-04*

Awesome system design super easy

**Developer response:** It is delightful to hear such positive words and it’s always a pleasure to serve our users.

### 5/5 — SOS

*2025-04-16, version 1.5.0.129*

Great and easy set up

### 5/5 — Innocent

*2025-03-30, version 1.5.0.127*

Excellent

### 5/5 — V series Smart 500

*2025-03-29*

Smooth operation

**Developer response:** Hi There,
Thanks for the great feedback! We're glad to hear your V-Series Smart 500 is running smoothly with the app. Let us know if there's anything we can do to make your experience even better.

– The MyCentsys Team

### 5/5 — Perfect Slide

*2025-03-06*

Smooth and easy operation

**Developer response:** Hi Harvey,

Thank you for your positive review! We’re delighted to hear that you find MyCentsys Pro smooth and easy to use. Your feedback is greatly appreciated and inspires us to keep improving our product.

Best regards,
The MyCentsys Team

### 5/5 — Mr.

*2025-01-17, version 1.5.0.122*

Great

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*