# myCFNA Mobile — user reviews > 178 indexed App Store user reviews of myCFNA Mobile by Credit First National Association, rated 4.90/5 from 32,887 ratings. - Source: https://appshunter.io/ios/app/mycfna-mobile/id6467689286/reviews - App overview in markdown: https://appshunter.io/ios/app/mycfna-mobile/id6467689286.md - Rating breakdown: 5★ 29,860 · 4★ 2,433 · 3★ 370 · 2★ 55 · 1★ 169 ## What do users think of myCFNA Mobile? Overall sentiment: negative **Pros** - 🚀 Quick and easy payments - 👍 Excellent navigation and fast performance - 👍 Simple and easy to use - 👍 Provides clear and detailed overview of charges and financial status - 👍 User-friendly interface **Cons** - 🐛 Payment issues and app crashes - 🔒 Poor customer service and unresponsive - 🐛 Confusing reward credits and unable to choose when to use them - 🐛 Recurring password issues - 🐛 Inability to add bank account or make payments through the app - 🐛 Lack of automatic payment option leading to late fees - 🐛 Misleading information about promotional balance, payments, and due dates - 🐛 Lack of transparency on amount paid and remaining balance **Commonly reported bugs** - App not loading or working properly - Issues with scheduling and processing payments - Incorrect payment processing leading to late fees and credit score impact **Most requested features** - Automatic payment option - Ability to pay off entire debt, not just monthly amount - Notification for minimum payment changes - Ability to add bank account and make payments through the app ## Newest reviews (15 of 178) ### 3/5 — Ease of use *2026-07-16, version 7.1* The app and browser could be set up easier to navigate. Give option to set up a permanent auto pay instead of manually scheduling, and I’ll give 5 stars. ### 5/5 — View available credit *2026-07-03, version 7.1* Hello, I’m unable to see but 2 numbers on my available credit. Is there a way to expand that area? ### 5/5 — Very good app *2026-06-18, version 7.1* This is a very useful app ### 5/5 — Tires *2026-06-11, version 7.1* I’m enjoying using this app and purchase all of my tires through this company. Definitely a good addition to the tools. Highly recommended. ### 5/5 — App others should copy! *2026-05-16, version 7.1* If Baton Rouge Water Company copied the design and features this App has, from effortless login; viewing new charges, account balances, required minimum amount due, suggested average six month payoff, or enter custom payment between minimums and payoff, schedule payments months in advance, edit amount of future scheduled payments to accommodate cash flow days leading up to draft. amount. The best is text reminder with link that takes you to login with face or fingerprint recognition. ### 5/5 — Convince *2026-05-08, version 7.1* Fast an easy way to make a payment ### 5/5 — Easy access and timely. *2026-05-05, version 7.1* The fund has been very helpful and it comes on time. I hope it could be increased. ### 5/5 — Thankful *2026-05-01, version 7.1* Thanks for the app it’s the best it’s easier then I thought it would be.. ### 4/5 — Payment from original charge *2026-04-26, version 7.1* The only problem is that you have to call to make the first payment or wait until after statement date. You should have access to payment tool from time of original charge date. ### 5/5 — Friendly user *2026-04-22, version 7.1* Easy to use ### 5/5 — Great Card *2026-04-17, version 7.1* Easy card to use, great rewards and I’m glad I can use my Mastercard anywhere and not just at firestone ### 5/5 — Mobile app *2026-04-12, version 7.1* Wish you had an autopay feature ### 5/5 — Thank you *2026-04-08, version 7.1* I appreciate this service big time! ### 5/5 — User Friendly *2026-04-03, version 7.1* I love the new app. It’s really easy to move around. ### 5/5 — Cfna *2026-04-02, version 7.1* It has come a long way, it works. ## Most critical reviews (10 lowest-rated) ### 1/5 — wack app *2026-08-26, version 7.1* App is very useless . It doesn’t tell you anything besides how much you owe . It keeps taking payments when ever it wants no set date provided . So the one time i had something take money out before this did , it blocked my only bank account . So now i have to call every month , 20 min phone call to just pay a bill. it’s 2026, do better! ### 1/5 — Annoying *2026-08-15, version 7.1* Worst app for finances i’ve ever touched in my life i’ve had so many damn issues with it not taking money out on time or i have the money and it takes it then returns it and says i didn’t pay. And now i gotta call for the 5th time and figure something out again to pay it’s ridiculous DO NOT get a firestone card or anything cfna related it sucks just save up or use another card for your sake please. ### 1/5 — Worst Credit Card *2026-07-20, version 7.1* They do not allow you to use the credit card you are APPROVED FOR, they will put your card on HOLD OR FRAUDULENT PROTECTION, for any kind of bs reason , I highly DONT RECOMMEND THIS CREDIT CARD OR ANY KIND OF “HELP” from them ### 1/5 — Trash *2026-05-16, version 7.1* A trash company with trash people they don’t do auto pay and will try there best to make sure you have a late fee. They lied to me and told me I could set up a auto pay account the only reason I knew I was late was because they called me 5 days after to let me know that my payment didn’t go through even tho I was in auto pay she then lied to me again and told me I could pay at Firestone in cash that cash wasn’t “processed” until a day after so I got another late fee they make most of there money from late fees if you try to pay on time you will get a late fee it’s 100% going to happen if you pay on time or from my experience up to 3 days ahead they will “process” ur payment until you are late on said payment and even if it’s there fault because they will lie to ur face they will not remove it from your account ### 1/5 — AI Customer Service “Representatives” *2026-04-22, version 7.1* If you contact the only number available online or through the app to get customer service help, you HAVE to work with AI (phone # ending 3950). Getting to a human being is unreasonably difficult. If you email, you receive a response from a “person” (my “representative” was named Mike) who offers a few canned responses, and is clearly also AI as “he” does not actually respond to the content in the email and repeatedly offers unhelpful solutions, including contacting the phone number which only offers AI “reps.” This was after I had specifically stated that I wanted to speak with a person, NOT AI. I fully intend to cancel my card with this company as soon as possible. ### 1/5 — Half baked app *2026-03-26, version 7.1* This app is poorly done. It keeps forgetting my payment information, and there doesn’t seem to be a way to schedule auto payment. It is well behind its competitors. It is also experiencing “technical difficulties” approximately 40% of the time I try to use it. I had a late payment because when I went to schedule earlier in the month, it gave me the same “technical difficulties” sob story it gives every month. I got frustrated and left the app, but forgot to return later. I might even close the card as soon as I’m done with it. In short, this app is well behind its competitors. ### 1/5 — Scams and tricks *2026-02-07, version 7.0* I add my checking account in when I schedule payment on the app, after due date they charge me for late fees, said that bank information was incorrect, company is full of thief and scam. Waiting 10-12 weeks on the rewards prepaid card. ### 1/5 — WORST CARD/COMPANY *2026-02-04, version 7.0* This review is regarding Firestone/CFNA credit operations if you are reading this, you may already have signed up for a credit card with them, close it immediately!!!!! This is the worst company to bank with. Do not trust them. ### 1/5 — CFNA is the worst CC company. *2026-02-03, version 7.0* I would leave a 0 star review if I could. I’m out of town on a work trip and I used my card for incidentals. A day after I check in I misplaced my card and assumed that it was lost, so I froze it on the app. A few hours later I find it on the floor slightly under the bed. I then try to use my card, forgetting that I had locked it. It gets declined so I remember it’s locked, unlock it and try again. It gets declined again. I call the fraud department after they text me and confirm it’s not fraud and even confirm a few transactions made before it was locked card, one of them being the incidentals for the room. The lady on the other line confirms the card should now be good to use before we end the call. So I try to use the card again and the same thing happens it’s denied. I call back the next lady says the same thing and that I should just keep trying to use the card. Try again and same issue, the next person tells me to call back Monday when the customer service department is open. Well it is now Tuesday and after calling the customer service department multiple times all they can tell me is to keep trying to use the card or wait because there is some sort of system hold on the card that no one can remove. They even told me it’s locked because I tried to use it too many times. Then when I told them I only kept trying because 3 of your representatives told me to keep trying, they said well just wait and try it again. No one can give me an answer on when or if the card will be unlocked. The best part is they are now flagging the payments I already made to the hotel, so the hotel is bugging me about transactions I have already approved with CFNA twice. To make a long story short my card is still locked and they are rejecting transactions that have already been approved. I don’t know when or if my card will be unlocked, but what I do know is once I’m back from my trip I will be canceling my account with them because they are the worst. I actually have other grievances with them that I’m not mad enough to write about. ### 1/5 — It’s not good *2025-12-05, version 7.0* I add my checking account in when I schedule payment on the app, after due date they charge me for late fees, said that bank information was incorrect, company is full of thief and scam. Waiting 10-12 weeks on the rewards prepaid card. ## Most praised reviews (10 highest-rated) ### 5/5 — They don bother you *2026-09-05, version 7.1* They trust you ti pay and don’t harass you for money ### 5/5 — great *2026-08-19, version 7.1* easy app to use, very great with keep track of spending ### 5/5 — MyCfna Mobile *2026-08-14, version 7.1* Great App! ### 5/5 — Very good app *2026-08-02, version 7.1* The app is very easy to use. ### 5/5 — Love it! *2026-08-01, version 7.1* Very easy to make payments! ### 5/5 — Mr.Harris *2026-07-25, version 7.1* Great app and easy to navigate and a great financial institution ### 5/5 — Firestone is fire *2026-07-23, version 7.1* Very professional and knowledgeable and friendly ### 5/5 — A 1 app *2026-07-16, version 7.1* Well done ### 5/5 — Southern Tire Mart *2026-07-12, version 7.1* The app is very easy to navigate and understand. I enjoy the ease of use while being on the app. ### 5/5 — Great *2026-07-08, version 7.1* Nice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*