# MyChinaTaxi - China Taxi Rides — user reviews > 213 indexed App Store user reviews of MyChinaTaxi by China Pleasure Tour Co., Ltd., rated 4.60/5 from 202 ratings. - Source: https://appshunter.io/ios/app/mychinataxi-china-taxi-rides/id1274906624/reviews - App overview in markdown: https://appshunter.io/ios/app/mychinataxi-china-taxi-rides/id1274906624.md - Rating breakdown: 5★ 166 · 4★ 16 · 3★ 4 · 2★ 1 · 1★ 15 ## What do users think of MyChinaTaxi? Overall sentiment: neutral **Pros** - 🚀 Efficient service - 👍 Great customer service in English - 🚗 Clean and comfortable cars - 💳 Accepts international payment methods **Cons** - 💰 Expensive compared to local taxis - 🗺️ Inaccurate location mapping - 🐛 App crashes and bugs - 🤖 Lack of English proficiency for some drivers **Commonly reported bugs** - SMS verification code not received - Issues with account registration - Inconsistent ride booking experience **Most requested features** - Real-time driver tracking - Ability to rate drivers - Option to pay in local currency ## Newest reviews (10 of 213) ### 2/5 — No service at busy time *2023-11-16, version 2.1.9* Do not depend on this service. Stuck outside convention centre and service was closed. Tells you it will open soon. Unbelievable. Very disappointing. ### 2/5 — Funktioniert super, aber VIEL ZU TEUER *2023-10-20* Alles super, aber im Vergleich zu anderen Taxi Apps in China der reinste Wucher. **Developer response:** Dear MyChinaTaxi friend, do you think good service need expensive price or your Mercedes Benz can sell the Toyota Corolla price? ### 2/5 — Не работает *2023-10-05* Смс-код не приходит, в приложении не зарегестрироваться ### 2/5 — Sign up *2023-06-08, version 2.1.9* This app looks perfect for what I need. I can’t begin to tell you how hard it is use if an app you can’t read! But I can sign up!! Please help ### 3/5 — Handhabung der App und die Taxi Bestellung ist gut, aber sehr teure Fahrpreise!!! *2023-04-09* Ein Taxi lässt sich mit der App sehr einfach bestellen und bezahlen. Leider ist aber der Fahrpreis um mehr als das doppelte höher als die öffentlichen Taxi Preise. Ich habe für die Strecke mit der MyChinaTaxi App 15€ bezahlt und mit dem öffentlichen Taxi nur 6,50€. Daher würde ich die App nur dann benutzen, wenn keine andere Möglichkeit besteht ein öffentliches Taxi zu buchen. **Developer response:** Hallo, unser Service wird durch fremdsprachigen menschlichen Kundenservice und Online-Car-Hailing durchgeführt. Ride-Hailing ist teurer als Taxis an sich. Das ist unfair. Schließlich haben Taxis keine Dienstleistungen und keinen Kundenservice, und es gibt keine App, um ein Taxi zu buchen, und selbst wenn sie es tun, können sie sich aufgrund der Sprachbarriere nicht verständigen. Fast alle Taxifahrer in China sprechen kein Englisch. ### 4/5 — The app doesn’t work. *2022-03-24* I have tried booking multiple trips using this app. It has never worked. I always get a message the they don’t accepts foreign credit card. try Alipay you might say. I did that same issue. Get rid of the app if it doesn’t work. Completely useless. **Developer response:** Hi MyChinaTaxi friends, we are sorry to hear you can not use credit half years ago. We have updated our payment now you can use your cards. ### 4/5 — Good service for those needing English speaking operator. *2020-10-29, version 2.1.7* The customer service people are nice. As of October 2020, Master Card and PayPal payments fail. I sent an email to MyChinaTaxi, but I did not receive any reply. ### 1/5 — Terrible app! *2020-01-08* They charged me money for nothing! Never provided a car!!! **Developer response:** Dear MyChinaTaxi India friends: Please email your booking number to our customers care department mychinataxi@cpt-travel.com. We will check and if no ride provided we will fully refund you. ### 5/5 — Excellent app for everyone who doesn’t speak Chinese! *2020-01-08* Very reasonable fares given the quality of the cars. Excellent support from customer service staff. I recommend without reservation **Developer response:** Dear My China Taxi friends, thank you for positive comments to us. We hope our service will make your trip easy and flexible. Nice day! ### 1/5 — My China Taxi *2020-01-05* Their application isn’t updated and makes it difficult for Passengers to use it. They deducted my money in advance and didn’t give me a taxi. **Developer response:** Dear MyChinaTaxi India friends: Please email your booking number to our customers care department mychinataxi@cpt-travel.com. We will check and if no ride provided we will fully refund you. ## Most critical reviews (10 lowest-rated) ### 1/5 — App no longer works *2025-09-29, version 2.2.4* after most recent update the app doesn’t work. Avoid so you are no stranded ### 1/5 — It crashes constsntly *2024-02-12* Impossible to open. It crashes non stop. ### 1/5 — Recensione *2023-12-29* L’applicazione è pessima ### 1/5 — Ворьё! *2023-11-23* Снимают деньги, потом ищут машину. Находят, высылают номер, но машины нигде нет! **Developer response:** Please contact customer service in the app, if you can’t find the car. We will provide assistance to you. ### 1/5 — Не возможно зарегистрироваться *2023-06-14* СМС не приходит, на попытку смены номера приложение отреагировало сообщением «хаерская атака» 😳. Разработчики 🤡 ### 1/5 — Not work *2023-03-31* Not work. sms is not coming. there is no resend button. blocks the number after 3 attempts. **Developer response:** Dear Mychinataxi friends，sorry to hear you can not get msg. Please try later where the signal is good. Thank you! ### 1/5 — Ms *2021-01-29, version 2.1.7* Hilariously expensive. About10 times what a normal service would cost ### 1/5 — dramatically deteriorated standards *2020-11-12* I’m saddened to realise that mychinataxi service has dramatically deteriorated, with unprofessional rude drivers and, most of all, rude and careless customer service. Its notoriously expensive rates are not justified by such lousy service. **Developer response:** Dear My China Taxi friends, thank you for using our service and we really appreciate your views. We are sorry that You feel our service is not as good as before. We are waiting for the recovery of the market and before that we can not afford more professionals due to the pandemic have damaged our business very much. Hope you can understand and continue use our services. Thank you! ### 1/5 — Couldn’t make account *2020-01-16, version 2.1.4* I tried to make an account to use this and it kept saying SMS sent failed . ### 1/5 — Fix it *2020-01-12, version 2.1.4* You need to fix your app bc almost every time I try to use it it crashes, and it crashes when I need it the most smh FIX IT!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great service in English *2023-10-20* As a non-Mandarin speaker, this service provides me with great customer service, prompt car service, and charged to my US credit card. Definitely keep it for future trips. ### 5/5 — Saved my life *2023-07-28* Got a taxi in 8 minutes at 3 am in Beijing when no other app or the concierge at the hotel could. Also used it in Shanghai with great results. **Developer response:** Thank you MyChinaTaxi Friends! We really appreciated for you to say so! See you again in China! ### 5/5 — Very useful app as a foreigner. *2023-05-25* They also have a live chat option that is very helpful **Developer response:** Thank you! MyChinaTaxi friends! ### 5/5 — Taxi *2021-11-13, version 2.1.7* Efficient service. Can’t fault it ### 5/5 — First time use *2020-11-10, version 2.1.7* Great first time, will use again for sure, good driver ### 5/5 — Excellent Ride in Shanghai *2020-06-09* Used the app in Shanghai, very nice car, quick, reliable, on-time, and a very friendly driver. **Developer response:** Dear My China Taxi friends, thank you for your most sincere comments to us. Have a pleasant day! ### 5/5 — Excellent service! *2020-02-10* I needed to get to the airport in Guangzhou with two dogs and my luggage. Unlike the competitor, My China taxi spent time finding the right vehicle for me and this wasn’t easy in this time if C—- Virus. The driver was early and professional and helpful. MyChinaTaxi is more expensive; but great service comes at cost. Well worth it and highly recommended!! **Developer response:** Dear My China Taxi friends, we really appreciate your high praise to us, which will encourage us to do better. Best wishes! ### 5/5 — Works in Guangzhou *2020-02-02, version 2.1.5* Reserved a taxi to the airport. Accurate pick up point. Friendly driver. Customer service is in English. ### 5/5 — Cannot register *2020-01-19, version 2.1.4* I cannot register in the app ### 5/5 — Excellent service *2020-01-16, version 2.1.4* Highly recommended --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*