# MyChoice Benefits — user reviews > 141 indexed App Store user reviews of MyChoice Benefits by Businessolver, rated 4.80/5 from 22,393 ratings. - Source: https://appshunter.io/ios/app/mychoice-benefits/id1138970986/reviews - App overview in markdown: https://appshunter.io/ios/app/mychoice-benefits/id1138970986.md - Rating breakdown: 5★ 20,088 · 4★ 1,580 · 3★ 334 · 2★ 74 · 1★ 317 ## What do users think of MyChoice Benefits? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Convenient access to benefits - 🚀 Quick plan selection - 👍 Helpful notifications - 👍 Neat interface - 🚀 Instant information lookup - 👍 Useful for short-term disability leave **Cons** - 🐛 Badge counter won't clear - 🔍 Lacks iPad optimization - 🐛 Face ID/PIN issues - 🔍 Limited functionality - 🐛 Frequent crashes/login issues - 🔍 Incomplete information/documentation - 🔍 Clunky claims submission process - 🔍 Lack of transparency on claims status **Commonly reported bugs** - Login screen freezes - Incompatible with newer iOS versions - Data loading errors - Reimbursement features not working as expected **Most requested features** - Dark mode option - Ability to upload PDF receipts - Improved claims management features - Enhanced user experience on tablets ## Newest reviews (11 of 141) ### 4/5 — I *2026-08-20, version 3.5.6* 21 ### 2/5 — Limited repayment options *2026-05-20, version 3.5.4* Recently a transaction I was approved for got flagged due to the Doctor’s office charging a $7 credit card processing fee which this card doesn’t cover and only way to repay is to send a physical check in the mail? Why isn’t there a easier way to just pay on the app with electronic check? It’s ridiculous and time consuming to mail out a physical check for credit card processing fees ### 1/5 — Atrocious *2025-12-30, version 3.5.3* Try logging in, says wrong info. Change password and attempt to log in again, says account locked and to press “trouble logging in” to reactivate account. Press “trouble logging in”, only gives option to change password again. There has to be a better way ### 1/5 — Bad app *2025-12-05, version 3.5.2* Teribble app, rarely works as it should. Won’t let me type in the fields right now. This is just the latest problem. ### 3/5 — Mediocre App But Gets the Job Done *2025-11-21, version 3.5.2* Haven't used this app for long, but lots of small things need improvement. Example, there is a task to upload dependent verification documentation. Do that, it says submission successful, but once you close that there is no indication that anything has been submitted or anything is in process. Still a task at the top of the app saying I need to submit verification. ### 1/5 — Absolutely horrible interface *2025-11-14, version 3.5.2* You need to spend hours to find any feature you need ### 1/5 — All features not available *2025-11-03, version 3.5.2* Dint have access to my accounts making it difficult to get reimbursed. ### 1/5 — Terrible app and no way to contact a live person. *2025-10-31, version 3.5.2* Cannot log in and need to pay my insurance premium. ### 1/5 — Can’t log in *2025-10-23, version 3.5.2* Locked out too easy ### 3/5 — Ok app with two major flaws *2025-10-15, version 3.5.2* This app is ok and generally does what is required but it has two major bugs. 1. When reviewing a claim, if you accidentally click Submit without first selecting an action such as Pay Provider it defaults to Reimburse Me and there is no way to correct it. It should not allow you to proceed until you have deliberately selected an action. 2. When setting up a Provider, the Account Number is assumed to be numeric with no alpha characters, and displays the numeric keypad. This is often not the case. The workaround is to type the account number into the City field and then Cut and Paste it into the Account field. ### 1/5 — Inaccurate *2025-06-19, version 3.4.9* None of my information personal or business side is ever correct- I’m always showing as lapsed and it’s not the data that should be reflected ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of time. Don’t bother. *2026-08-01, version 3.5.6* Web site says install this app to get my ID cards. I install the app and instead the app asks me to scan my ID cards into it. Other questions about benefits are equally problematic. Removing the app at this point. Adds zero value to users. ### 1/5 — Terrible app *2026-07-27, version 3.5.6* It completely locks you out if you change your phone number. I need an email or phone number to call to get back into my account ### 1/5 — Not a decent app *2026-07-11, version 3.5.5* Can’t even get back into the app all of a sudden! Not accepting NOTHING that I enter and this is totally unacceptable! This is supposed to be able to allow me to access ALL my records and be able to make payments and don’t let me get started on customer service! ### 1/5 — Pointless app. *2026-07-07, version 3.5.5* The answer to any question I ask about my benefits is to look at my plan documents. In other words, it’s a waste of memory and data. ### 1/5 — Worst benefit admin I’ve had *2026-06-20, version 3.5.5* For OTC products they require LMN. FSA transactions are declined. For itemized bills of procedures not covered by the insurance they ask for EOB letters. It’s all messed up. They have people working outside the US, with our healthcare data, who are requesting things that don’t apply to the medical procedures we’re having. I’m exhausted with this administrator. ### 1/5 — Logout *2026-05-23, version 3.5.4* I've hit logout over 100 times to log out of my old company to log into my new company however it says I'm logging out and then instantly logged me straight back in without me doing a single thing it literally refuses to log me out ### 1/5 — Horrible *2026-05-14, version 3.5.4* My company just transferred to my choice benefits and I have had not one good thing to say about the company. They are slow with reimbursements and I have never ran into so many problems trying to use my card in the store. ### 1/5 — The worst FSA administrator in my life *2026-04-21, version 3.5.4* This has been by FAR the worst FSA administrator I’ve had. It’s AI wanna be bots don’t differentiate between medical equipment and medical procedures. They mix up EOB and LMN. It’s frustrating and old fashioned. A total brick that you’d be lucky if you don’t have to deal with it. ### 1/5 — Worked one time *2026-03-26, version 3.5.4* I got this thing to work 1x. Tried calling the company for help but they do not have a tech support option. Completely worthless ### 1/5 — Will not let me open app *2026-01-30, version 3.5.3* Will not let me load the app error message states there appears to be an issue data failed to load ## Most praised reviews (10 highest-rated) ### 5/5 — iPhone SE *2026-08-13, version 3.5.6* Everything was good until 2 weeks ago,after you updated the app to 3.5.6. Then,my ability to submit a claim (the most useful feature about the app)on my iPhoneSE became impossible. The problem is with selecting the date for the claim. When the calendar appears and I tap on the date,the ‘select’ button does not appear on my screen…thereby preventing me from completing my claim submission. I called MyChoice support and described the problem,but they refused to consider the correlation of this problem occurring immediately after you performed your latest update. I would very much appreciate it if someone would give my problem a little more consideration. Thank you! ADDENDUM: I should point out that you somehow replied to my previous review concerning my IPhone 6..over 2 years ago..which,if I recall,developed the same problem that I have now. So..please consider this current review as a new problem,with my IPhone SE.. Thank you! Addendum 2: I have been informed on why my claim submission attempts failed. My daughter looked at the problem and found that my IPhone SE text size setting was set to ‘LARGE’.. Consequently, that made the ‘SELECT’ button on the claim submission form inaccessible.. My daughter reset it..(the text size setting)..to’DEFAULT’ and that allowed me to submit my claim successfully. Strange but true.. I do apologize if I have caused a stir. However,hopefully you can keep that little SNAFU fix in your inventory,if it arises again.. Please show my review as now resolved, and take 5 stars to the bank! Thank you for your quick response and kind indulgence.. ### 5/5 — iPhone 6+ *2026-07-30, version 3.5.6* Thank you for your new update..it has resolved the problem with my iPhone 6 +. It seems to be working as advertised now. I appreciate it. ### 5/5 — Best *2026-06-13, version 3.5.5* Very useful app ### 5/5 — Amazing *2026-02-13, version 3.5.3* This app is amazing ### 5/5 — Good *2025-11-13, version 3.5.2* Will be better if it were more intuitive ### 5/5 — Nice and easy *2025-11-08, version 3.5.2* To the point ### 5/5 — Tesla feedback *2025-10-23, version 3.5.2* Great app and informative info I need at hand ### 5/5 — Positive Review *2025-10-03, version 3.5.1* I have a lot to learn about this app, but so far so good! ### 5/5 — Best App *2025-07-12, version 3.4.9* I am so glad I utilize the MyChoice App. I am easily aware of updates, approvals & etc. ### 5/5 — Great. *2025-05-14, version 3.4.9* Nice. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*