# MyChoize-Self Drive Car Rental — user reviews

> 34 indexed App Store user reviews of MyChoize by ORIX Corporation India Ltd, rated 3.40/5 from 25 ratings.

- Source: https://appshunter.io/ios/app/mychoize-self-drive-car-rental/id1287913070/reviews
- App overview in markdown: https://appshunter.io/ios/app/mychoize-self-drive-car-rental/id1287913070.md
- Rating breakdown: 5★ 13 · 4★ 2 · 3★ 0 · 2★ 2 · 1★ 8

## Newest reviews (10 of 34)

### 2/5 — Refund problem …and no coordination

*2024-03-01*

Giving 2 stars because their refund process is way too long they make you can every now and then….no cordination between the team the driver(pickup and drop) everything takes 24 hours time whenever you call they’ll say we MIGHT call you in 24 hours (yes i wrote it correct might).
The real problem is I deposited 3000 and when i came back the fastag amount was 900 but idk why they refunded me only 1600..no one had the answer why 500 rupees was deducted when i called they kept on saying we will call you in 24 hours this hept on going for few days then i let it go cause I can’t call everyday and keep repeating the same problem.
VERY DISAPPOINTED

**Developer response:** Hi, Thank you for your message and for highlighting your concern. Kindly share your booking confirmation at carrentals@orixindia.com so we can connect back to you. Team Mychoize.

### 2/5 — An unexpected below average experience

*2023-01-02*

As the background of the App says it is a venture by Orix, a Japan based firm, I would be glad to know that the service there is very professional. However, when anything alike comes to India, especially handled by unprofessionals i.e people who know nothing about how to run a customer base they cause catastrophe. I would suggest one to hire the self driven cars however with a word of caution “Avail on your own risk and be rest assured a major chunk of the security deposit shall be deducted while initiating the refund by some or the other reasonings”.

**Developer response:** Hi, we are sorry that you faced an issue. Could you please share your contact details with us on selfdrive@orixindia.com so that we can get in touch with you and resolve the issue.

### 2/5 — Frustrating

*2022-09-12*

Booked a car with pre-payment of 11k, it was switched to hold in the pretext of document verification which was supposed to be completed in 3 hours. Guess what, it’s been more than 52 hours and there is no response so far. They also forced me to submit unconventional documents like employee id and payslips. Customer care is of no help as well. 

Update: Just received a call from there end and they have confirmed the booking.

I will update it once again when i complete my booking.

**Developer response:** Hi, We are sorry for the trouble caused. Please share your booking ID at selfdrive@orixindia.com with complete concern. Our relevant team will get back to you.

### 1/5 — High prices

*2022-01-19*

Not user friendly app, please change pwd policy

**Developer response:** We apologize for the inconvenience. We would request you to update the App.

### 1/5 — Horrible

*2021-10-25*

I had a horrible experience with MyChoice.. even though there prices are reasonable compared to other vendors. But coming to service they have to improve a lot.. 
 I want to share my experience, so it might helpful to someone:
I have booked Scorpio for 24 hrs, car delivery time was 4 am. I called to MyChoice about my vehicle at 3.30 am then they intimated vehicle is not clean, staff will come at 6.30 am will handover after wash..
After having discussion with their manager and other senior officials, we got vehicle and started journey. 
Unfortunately, it was raining on that day and came to know that car wipers are not proper due to this we could not able to see road properly which is more risky to face.
With this my journey plan got disturbed and we able to see only one place instead of visiting 4 different places.

We have communicated the issue to respective officer and heard very weird answers from them.

**Developer response:** Hi, Please accept our sincere apology. We would request to write us on selfdrive@orixindia.com with your booking details. Our relevant team will get back to you.

### 1/5 — Worst experience of car rental in my history

*2021-09-09*

Firstly they had me waiting for 4 hours to get the car i booked and found out that car is in worst condition. Then after talking and scolding to customer care, got another car, which was accidental and had lot of crash mark on the car and they are charging 26K + taxes for that. And apart for it, they charged Rs 1000/- for washing the car when i returned it where when i went to take the car, the guy who owns the shop was washing by hand and even internally after that car was in worst condition

**Developer response:** Hi there, we are sorry for the trouble caused. Please share the information with us at selfdrive@orixindia.com so that we can look into the matter.

### 4/5 — Booking

*2021-07-17*

Intuitive

**Developer response:** Thank you for your encouraging words. If you are satisfied please make 5 rating.

### 1/5 — Worst Customer Service

*2020-09-11*

I had horribly bad experience and total trouble for booking a car through them. Not at all professional and just keeping for 100s of documents for no valid reason and finally stated will give full refund. However, they deducted 1400 rupees by saying bcoz you cancelled through app so deductions and if they cancel through back end then they could give full refund. In first place, they are totally unorganised and have no value of the customer and just want to trouble them. I also have the screenshot where they had confirmed full refund but then were so rude and like it doesn’t matter. 

Waste of time and waste of money. Not at all a safe option. Zoom car is any day better and amazing user experience.

**Developer response:** Thank you so much for taking time and share your customer experience. This valuable feedback will definitely help us to improve our services. Hoping you will give us an opportunity to serve you soon again and ensure you will have better experience in your future bookings.

### 1/5 — Horrible onboarding and even worse refund process

*2020-02-27*

Step 1: Regret booking
I regret the day I chose MyChoize over ZoomCar. This team first took more than 10k from me to book a car and when I asked about the details, they told me “Since my documents are not verified yet, the booking is not confirmed”

Step 2: Ruin your trip
I had to attend my friend’s marriage for which I chose this, but the team ruined whole mood by continuously telling me that even though I have all the documents which even a bank demands to give loan.

Step 3: Forget your refund
Even though I returned the car in the exact same condition just on time (10 mins. Before the delivery time) I haven’t received the invoice yet (2 days post returning). Not even sure if I would be getting it back or not.

Step 4: Curse the moment you chose this service
Though the trip hangover is over, this pinching feel of choosing this service will never go away.

**Developer response:** Hi Sir,

We are sorry for the inconvenience caused to you. Requesting you to send you booking ID and mobile number at media@mychoize.com so we can look into this matter at the earliest. 

Regards, 
Team MyChoize

### 1/5 — WORST Rental car service. Please don’t book from here

*2019-12-01*

I booked 3 day trip this week and as per their email format they confirmed my booking. They asked for documents like license and any address proof like voter id or aadhar card. I uploaded all documents on the same day. The day before my trip around 11 pm I got message saying that your document was not approved. I asked the reason and they said we don’t have any reason but if you have any Mumbai local I’d proof that would be helpful. I clearly said I don’t have any Mumbai I’d proof and they were ready to cancel the ticket with deduction of one day rental and GST. I was so shocked. Finally I provided my passport copy and they said we will review and will you inform soon. I waited till 9:00 am and then called them to confirm about my booking. Tried multiple time to call them and finally they answered that we will get back to you soon. I didn’t receive any email or message saying that my booking is confirmed. I received one message with delivery details and which was again mistakenly messaged to me including someone’s booking details.
After returning car they don’t send any confirmation email and no invoice same day. I called them and asked about invoice details. They promised to send within 12 hours. Almost one day spent still I don’t have any invoice details. I had very bad experience with my choice. I would recommend MYLES instead of my choice.
Completely dissatisfied and disappointed by their service.

**Developer response:** Hi Mahi,

We are very sorry for the inconvenience caused to you. Requesting you to send us your booking ID at media@mychoize .com so that we can look into this matter at the earliest.

Regards,
Team MyChoize

## Most critical reviews (10 lowest-rated)

### 1/5 — Poor service. Hidden charges without any explanation

*2025-10-25, version 3.4.6*

I didn't get the full security deposit back. I contacted the customer service many times but they couldn't explain where they deducted the exact amount. Very unprofessional service.

### 1/5 — Just got saved becoause i had a backup option!!

*2025-10-25*

Very bad service!!! They want to verify our documents as if they are providing their services for free!! All you have to do is keep calling them and ask for updates all the time. They don’t value time for their customers nor their situation. I had cancelled my booking because it took them 3 hours to confirm the booking and still no response or any update from their side!! I am glad i had other service provider available during tough hours around 11 PM so i was saved. But if you have any emergency situation please avoid Mychoize! Also they want us to pay upfront but cannot provide car details and condition before booking and if we don’t like the car and cancel they charge the whole amount…what kind of service is that??

**Developer response:** We apologize for any inconvenience you may have experienced. Customer satisfaction is our top priority, and we're committed to resolving any issues you may have faced. Please email us at carrentals@orixindia.com with your booking details, and we'll look into it immediately.

### 1/5 — Fraud!!!

*2025-02-08*

Worst experience ever. I’ve cancelled a booking and on app it said only 640 rs will be charged as cancellation fee and rest of the money will be refunded. And booking amount was 7350 rs. Because of the charges mentioned in the app I cancelled and after few mins I got the email saying only security deposit will be refunded (3000 rs) and rest will be charged as cancellation fee, because your cancellation. And now they are saying we can’t do anything, please write a mail, but the mail id itself is also not available anywhere, neither app nor website.

WORST SERVICE!!! Please book any other rental service but this. They’ve already looted me and I’m trying to find a way to fight them but other than reaching down their office, there’s no way to get my money back. Fraud company.

### 1/5 — Worst car rental experience

*2024-05-05*

I had a frustrating experience with the mychoiz team. They ask for a cancellation fees for modifying a rental date for early pickup. They ask for a day charge which is totally absurd for getting a car early. On top of it, they don't even provide car images before booking. Also car condition is poor and not maintained. Having scratches and dents all over the car.

Among all the above issues, customer support is extremely annoying and not helpful at all. They don't want to help the customer and just annoy. 

I would not recommend anyone to book a rental from MyChoize. They charged me unnecessarily and did not even help in getting the car. Worst service ever.

**Developer response:** Hi, Mr.Kandarp, Thank you for your message and for highlighting your concern. Kindly share your booking confirmation at carrentals@orixindia.com so we can connect back to you. Team Mychoize

### 1/5 — Drop off issue

*2022-07-18*

We had our flight at 4.45 PM from Pune
I had purposefully written Timing of 5 PM as return time so as to incase of delay in flight I don’t have to extend my timings .. 
now when I called them around 2.30 PM to return the car at around 3.10 PM (Early then what I had originally communicated) they say they don’t have anyone for taking the delivery Of the vehicle .. Then I had to literally tell them I ll leave the car to airport parking if no one shows up for taking delivery .. they said I ll be responsible for the same if anything happens to car! I also said I ll pay parking fees of airport still they said no! Ultimately after so many calls one person came to pick the car at 3.35 that too 1 km away from airport! I had to go there b give the car to him! I jus boarded the flight with a minute to go! This is awful awful…they don’t have any fix location to even take the delivery of the car ..Also no one can be soo certain of the time atleast when it comes to airport drop n pick up! Also in my case I was giving the car early n not late !

**Developer response:** Hi, Please accept our sincere apology and write to us at selfdrive@orixindia.com with your booking ID. Our relevant team will respond to you soon.

### 1/5 — Not Safe place to rent a Car

*2022-07-03*

Booking cab itself very lengthy process, After payment there is lot of documentation, really lot.. There is no location shared by team or app it like searching ring in sea, I took 1 hour to take a delivery, Will taking car fuel tank was not exactly full, below or straight to full bar. Will return one security guy take a look and got sign from me, but he didn’t took km driven, The driver came along with me was so rude and attitude, I said Only put what I saw yesterday, He said only 2-3 litters above na why you worry about it. I said it’s my money. again he asked petrol pump servant above full tank, I said no.. he called his manager and complain about me. then he said only after week u will get advance after.. he was so rude.. Customer care said they will review after 2-4 days of trip end, will they won’t use til then? He said we will charge everything like maintenance. seriously maintenance?? I see lot of black holes here.. I took bad decision choosing this company!!!

**Developer response:** Hi there, we are sorry for the trouble caused. Please share the information with us at selfdrive@orixindia.com so that we can look into the matter.

### 1/5 — Specific issue with Mumbai based vendor

*2022-06-22*

Not at all happy with the service level from the Marol Centre (Mumbai) 1. Firstly there was no confirmation no call on acceptance of booking, I had to chase back from Customer care for the confirmation 2. No contact no./location address/ map link provided (I was wondering on the roads with luggage to find out the location) 3 first car which I initially booked was not in good condition so it was changed (got another car after 2 hours) 4. later vehicle also had issue of tyre pressure during taking delivery (later after handing over of vehicle getting a call after 3 days that tyre got damaged due to me and they are now unilaterally informing this will be debited to me without any proof that it is at my end My earlier experience with my choice was phenomenal but this time it is worst. Will never use my choice services in Mumbai in future …

**Developer response:** Hi there, we are sorry for the trouble caused. Please share the information with us at selfdrive@orixindia.com so that we can look into the matter.

### 1/5 — No customer service

*2022-05-25*

The IVR not working, it doesn’t go forward with any option pressed and disconnects the call .

**Developer response:** We apologize for the inconvenience. Its Working fine, may be due to some technical issue you faced with this challenge. Please try now.

### 1/5 — My self drive car pick up for May-13th

*2022-05-13*

Its my wife’s birthday and i booked a self drive car from HSR layout garage. When i was close to garage, i called for precise location and executive told me that car will be available in 30 min delay from requested time. And as my pickup time was 20:00 hrs. I called them at same time after waiting for 30 mins at their location. This time the executive called and said vehicle will be available after 2 hrs. Such unprofessionalism they show and also have the audacity of disconnecting the call on my face . This disappointing experience caused severe embarrassment as i was roaming on road with my wife with no assistance. And the app is also bad as they don’t have support link where you can reach out for help. I will not recommend this to anyone . Pathetic experience and in addition to this they hung phone on customers face .   Never rent from Mychoice, coz bad customer service, no follow ups, racist behaviour and on top of that casual attitude of not valuing customers time …. Am also posting this on all social media and asking family and friends to do the same ….(Hemant) is the employee who hunged phone and had rude tone as if am asking vehicle for free, such employees should be chucked out …..i feel no value of money i paid …..

**Developer response:** We apologize for the inconvenience. We request that you share your booking details at selfdrive@orixindia.com and we will definitely look into it.

### 1/5 — Bad Experience

*2022-01-20*

Although the prices are cheaper as compared to others but the cars are also not maintained. You will feel like driving a taxi. Also after making the payment they will ask for local references if you are making a booking in some other cities so make sure you are having the local id. Other wise they will like we can refund the amount and it will take 7-10 working days.

Also don’t use the fasttag of the car as they charge 28% gst over fasttag too as per their company policy.  And they refund the security after 20 days not 7 days

**Developer response:** Hi, Please accept of sincere apology and do write to us at selfdrive@orixindia.com. Our team will get back to you soon.

## Most praised reviews (10 highest-rated)

### 5/5 — Wonderful Experience with MyChoize - Mumbai Team

*2024-08-04*

I recently had the pleasure of booking a Jeep Compass from MyChoize - Mumbai Team, and I wanted to share my wonderful experience. The vehicle was in excellent condition, and the self-drive option made my journey incredibly convenient. The booking process was smooth, and the service provided was top-notch. I highly recommend MyChoize for anyone looking for a reliable and enjoyable car rental experience.

**Developer response:** Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our services. We hope to see you again soon!

### 5/5 — Good service

*2024-07-22*

Very nice service by Mumbai team and amazing car.

**Developer response:** Thank you for your kind words and for taking the time to rate our service 5 stars! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We look forward to serving you again soon.

### 5/5 — Car

*2024-05-24, version 3.3.87*

Clean car and best service in Mumbai

### 5/5 — Great Experience

*2024-03-17*

I recently used the car rental service provided by My Choize in Mumbai, and I must say I was thoroughly impressed. The app was user-friendly and made booking a breeze. The cars were well-maintained, thanks to the dedicated team in Mumbai, who ensured the vehicles were in top condition. The pickup and drop-off process was smooth, making my experience hassle-free, particularly Rohan and Ratan for the pickup and drop. Overall, I highly recommend My Choize for their excellent service and commendable team in Mumbai.

**Developer response:** Thank you for your kind words and for taking the time to rate our service 5 stars! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We look forward to serving you again soon.

### 5/5 — Fantastic self drive car rental service

*2024-03-06*

I have availed services of MyChoize, the self drive division of Orix, in Mumbai and they are one of the best… excellent service , each and every time.. extremely professional customer care , very good and polite drivers .. and there is no deviation in the process… extremely helpful team and no over charging or any undue recovery for any damages ( as per reviews of some other car rental services ) ..always a pleasure availing their services

**Developer response:** Thank you for your kind words and for taking the time to rate our service 5 stars! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We look forward to serving you again soon.

### 5/5 — First time exp in Pune

*2024-02-12*

It was really a great thing that one takes a rental car from the airport and drops it back after going through all activities in and around Pune. Indeed a nice experience which was not heard of in India in the past. Thanks again

### 5/5 — Perfect Trip to pickup Loved one from different city

*2024-02-07*

Toyota Urban Cruise was a smooth and highly maintained Car,

Mr.Sachin was the representative for the car and he has been very helpful, informative and kind during all the times. 

Felt the average was a little off for many reasons compared to Honda or Suzuki in same variant.

On Top I felt the KM policies are very sceptical as I had 50 Kms above my pack of 300km.  So the company can rethink on making some arrangements for minor extra km difference. 

Overall the trip was great but expensive. Not to forget it was my responsibility to take good care of the car. Extra Km policy Needs to be redone.

### 5/5 — Easy steps for booking

*2023-01-05*

Clear instructions and steps are simple

**Developer response:** Thanks for the rating.

### 5/5 — Great team, excellent experience!

*2022-06-08*

I had hired a self drive Swift Dzire from 20 May to 01 Jun from Delhi NCR to travel to Uttarakhand. Received the vehicle at T3 airport which was handed over by a very courteous driver who completed the necessary formalities within 5 mins. As I was not comfortable with the car, MyChoize team arranged a replacement the very next day to my delight! Thanks to the team, my travel across Uttarakhand with my family was wonderful. The cars are maintained quite well and the team (Ashish & Ayush) were always available to answer my queries and to help me with the permits etc. The handing over of the car after my trip was also seamless and took just 10mins. In fact I forgot a couple of personal items in the car which was kept carefully by the team till I could collect it. Very grateful to Mr Balbir Singh for his constant support and guidance.

**Developer response:** Hi, Thank you for your feedback.

### 5/5 — 7 Star service

*2020-09-15*

Booked Kuv 100 for day trip with unlimited Kms package, Was delivered on exact time car was neat n clean and in excellent condition...and was sanitized as per corona situation.
Drove around 600 kms and it was smooth driving car no noise no faulty equipments..
I paid on around 5 toll in long queue then i realized i got fastag on my car ...i was like wow..saved alot time in coming toll gates..paid directly via fastag and amount was deducted from my security deposit and amount was same i have to pay on toll gates ..i was charged not a single extra penny..
Handed car back on 13 th september and J got my refund issued on 15th september excluding i paid at tolls via fastag..
Really appraise there transparency no cheats no frauds..
Thnx mychoize making all things hassele free

**Developer response:** Thank you so much for taking time to share feedback.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*