# MyCHOP — user reviews > 87 indexed App Store user reviews of MyCHOP by The Children's Hospital of Philadelphia, rated 4.76/5 from 1,574 ratings. - Source: https://appshunter.io/ios/app/mychop/id1261956406/reviews - App overview in markdown: https://appshunter.io/ios/app/mychop/id1261956406.md - Rating breakdown: 5★ 1,109 · 4★ 44 · 3★ 26 · 2★ 11 · 1★ 43 ## What do users think of MyCHOP? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Convenient and easy to use - 💡 Helpful for managing appointments and medical records - 👍 Great for communication with care team - 🚀 Comprehensive and informative **Cons** - 🐛 Billing and payment issues - 🐛 Scheduling and appointment problems - 🐛 Connectivity and login issues - 🐛 Limited functionality compared to expectations **Commonly reported bugs** - Inability to access billing and payment features - Crashes and server connection errors - Inconsistent login and Face ID functionality **Most requested features** - Option to reschedule appointments within the app - Ability to directly add appointments to personal calendar - Improved billing and payment functionality ## Newest reviews (16 of 87) ### 3/5 — Update to date Documenting *2026-08-03, version 11.7.2* Everything appears pretty streamline except for up to date list of prescriptions , my dr just sent a new medication in on Saturday but I don’t see the one that was sent 3 weeks prior the information appears scrambled. ### 3/5 — No functionality *2026-06-01, version 11.7.2* I tried to figure out how to add my son and square away a bill. I had to call. No problem getting ahold of billing but trying to get access to my son’s medical records and the phone system was delayed and never got through. Kind of shows where priorities are. Wish I could have just fixed the issue through the app. 90 mins later and I was able to pay but still unable to access needed medical records. ### 4/5 — Good for viewing, not so much with scheduling. *2025-12-04, version 11.5.2* I love it. It’s easy for me to see my son’s appointments, medications, immunizations, and more. I just wish I could make appointments for specialty visits. Otherwise, it’s a great app and I appreciate it truly. ### 5/5 — User friendly app *2025-12-01, version 11.5.2* The MyCHOP app has been incredibly helpful and easy to use. I can quickly see all of my son’s upcoming appointments, check his full medication list, and stay on top of everything without any hassle. Whenever I need to reach out to his care team, I can send a message directly through the app—and even attach pictures when needed. It truly makes managing his care so much easier and gives me peace of mind. Highly recommend for any CHOP family! ### 5/5 — Madre de dos niños *2025-11-19, version 11.5.2* Me encanta cómo les prestan atención a los niños cómo les explican y cómo les dan prioridad a sus necesidades muchas gracias ya 16 años ### 5/5 — Love CHOP *2025-10-23, version 11.5.2* CHOP saved my twin girls lives in the NICU and I’m forever grateful. This app has been a huge part of our long journey in the NICU and continues to be a great tool with outpatient appointments. I’m obsessed with this app! ### 5/5 — Dios bendiga The CHOP *2025-10-03, version 11.4.3.1* Gracias a Dios y a The Children’s Hospital of Philadelphia tenemos la oportunidad de seguir disfrutando del milagro de vida de nuestro hijo, él ha recibido un transplante de corazón, ahora lo tenemos ya en casa, todo está en las manos de Dios y todo es conforme a su santa voluntad, gracias a esa persona enviada por Dios por hacernos el mejor regalo del mundo “donarnos su corazón” Dios fortalezca a la familia, Las deciciones de Dios son un misterio y su tiempo es perfecto. Para Dios no hay nada imposible, a Él sea la honra y la gloria. Jesús dijo: yo soy el camino, y la verdad y la vida, y nadie va al padre si no es por mi. Dios bendiga a The CHOP y a cada una de las personas que trabajan en el hospital. The Children’s Hospital of Philadelphia es el mejor hospital del mundo, Dios bendiga a Guatemala, Dios bendiga a Estados Unidos ### 2/5 — Billing *2025-09-26, version 11.4.3.1* I can not find billing in my app.. we get bills that are not explained and when we try to pay online we are unable.. only through email messages we can pay and we do not receive emails for billing consistently ### 5/5 — Great App *2025-09-19, version 11.4.3.1* I love being able to just go right in the app for anything. Make appointments, print out visits info or shot records. Very convenient. They have all kind of appointments to choose from for any problem. ### 2/5 — Horrible bed side service from Laureen Hedrick - RN *2025-09-16, version 11.4.3.1* Our 24 hour stay was very good until we were getting ready to discharge with Laureen Hedrick as the RN. She got very mad, upset when my daughter would not take her ibuprofen. She got very short tempered & nasty to myself (the mother) and my daughter. She sent us on our way with discharge papers, a sarcastic good luck and telling my daughter to take care of her dumbo in a rude tone of voice. I was not offered any assistance in getting my daughter (just had her appendix out a few hours prior) along with all my stay over bags. I cannot believe I received this type of service from CHOP. ### 5/5 — CHOP primary *2025-09-08, version 11.4.3.1* Very clean areas, organized very nice staff ### 3/5 — Survey *2025-08-27, version 11.4.3* If I choose to not fill out a survey I think it’s OK. I think it’s my right as to why I don’t wanna follow a survey being though I was charged in the past but nobody wants to listen to that so I just really wish they kind of back up and respect everybody’s choice cause I feel like it’s not a choice and they kind of make you feel bad for not wanting to fill out the survey ### 5/5 — El mejor *2025-08-26, version 11.4.3* Me encanta el mejor ### 5/5 — Thank you *2025-08-25, version 11.4.3* Chop has good experience when it comes to anyone children they make sure they take care of your children and make sure everyone is safe ### 5/5 — Best medical provider app I’ve come across ever *2025-08-07, version 11.1.6.1* App is comprehensive, intuitive and well designed . Love that all my kids visit details are immediately available after their appointments so I can reference the notes and don’t have to worry about forgetting anything ### 5/5 — My CHOP App and Portal *2025-08-02, version 11.1.6.1* A literal blessing to me during my child’s 10 month stay in the CICU and CCU. Although I couldn’t be with her for every moment, My CHOP allowed me to be able to log in and check on Layla’s progress throughout her stay. I was able to stay informed in real time. I truly appreciate that. ## Most critical reviews (10 lowest-rated) ### 1/5 — Billing *2026-08-01, version 11.7.2* What is the point of having a billing section when it shows no bills? ### 1/5 — Very disappointed *2026-02-13, version 11.5.2* Unable to get a response to just make an appointment with the neurology headache department. Calls go to voicemails, and no one listens to the voicemails! No other contact options given. Very disrespectful of the patient and the patients parents time and energy. Terrible. ### 1/5 — If you want to know why you can’t get paid it’s because your app doesn’t work. *2025-12-10, version 11.5.2* Can’t get to bill pay function to process my payments. Have tried on multiple occasions. ### 1/5 — Sick visit *2025-09-25, version 11.4.3.1* Good luck using the app to ever make a sick visit appt ### 1/5 — Useless *2025-05-20, version 11.1.6.1* Me and my partner can’t access this app for our child, sometimes we get messages and have to relay them to each other because we both can’t access it ### 1/5 — Fix this app *2024-12-16, version 11.1.6* What is the point of having an app if you’re not even able to do anything on it? You’re not able to make any type of appointment on there, as soon as you click sick visit, explain what you want, it takes you back and says you have to call. You cannot schedule anything on here. What’s the point of having an easy accessible app if all you can do on it is open it and that’s all. ### 1/5 — Babygirk *2024-06-26, version 10.6.4.1* My child was not helped at all in the hospital. Brunch of clowns working there. I do not recommend this place ### 1/5 — Terrible *2024-05-28, version 10.6.4.1* Hard to follow. Very disorganized. Disappointing for a supposedly top level hospital ### 1/5 — New update stinks *2024-04-04, version 10.6.4* Why is login not using Face ID anymore?! App is slow and glitchy. 👎👎👎 ### 1/5 — Can’t make any appointments as an existing patient *2023-02-08* Any time I want to make an appointment on the app, I’m asked several routing questions, only to be prompted to call to schedule an appointment. This is happening for multiple specialists who we’ve seen before. Very annoying, because it takes a long time to make an appointment on the phone at CHOP. What is the point of offering to schedule an appointment on the app? When I call CHOP, the hold music even asks me if I’ve tried making an appointment on the app. Ridiculous. ## Most praised reviews (10 highest-rated) ### 5/5 — A heartfelt thank you to CHOP *2026-08-13, version 11.7.2* I just want to say a huge thank you to the entire team at Children’s Hospital of Philadelphia (CHOP) in Chalfont for taking such wonderful care of my seven-year-old son today. This morning, my son had surgery to remove a cyst from his face, right between his eye and nose, on his cheek. We had been waiting for this surgery and finally it’s done. At first, we didn’t know exactly what it was, so after seeing his dermatologist, we were referred to a specialist in plastic surgery to Dr. Low. After all the examinations, they confirmed that it was a cyst that needed to be removed as it could potentially get bigger. From the moment we arrived, everyone was absolutely lovely. Starting with the receptionist, who was so sweet and welcoming, and continuing with the whole medical team — every single person made us feel comfortable and reassured. A very special thank you to Miss Lisa, Miss Chloe and Christina in the recovery room. You were absolutely brilliant and so kind with my son. And a very special thank you to Dr Low, who performed the surgery. He was incredibly professional, explained everything so clearly, answered all of our questions and, most importantly, took such wonderful care of my son. We are truly grateful. Thank you so much to Mr Kha, the anaesthetist, for looking after my son so well and helping everything go smoothly. As a mother, leaving your child to have surgery is never easy. Knowing that your child is in the hands of such caring, professional and compassionate people makes all the difference. Thank you, CHOP from the bottom of my heart, for looking after my son and for everything you do for children and their families. ❤️ We are so grateful for every person who helped us today. Thank you all. ❤️ ### 5/5 — Easy, convenient, helpful *2026-07-30, version 11.7.2* Using the MyChop app is super convenient when I have a question about my son’s health but we don’t necessarily need an appointment. The nurses are always so helpful and call me back with any new information I may need. It’s very easy to just log on make appointments, check results, request forms to be filled out, etc.. ### 5/5 — Good app *2026-07-25, version 11.7.2* Very easy to use! ### 5/5 — Mother *2026-07-23, version 11.7.2* It helps me speed up my visit with my children. I enjoy being able to do the check in at home before the appointment that way I don’t have to worry it. During the visit am able to focus on my child and play with him while am waiting to be called. It also helps be to be up to date with my child pediatrician. ### 5/5 — They are truly the best ❤️ *2026-05-18, version 11.7.2* They are truly the best ❤️ ### 5/5 — CHOP will always be among the top five star hospitals for children and adolescents. *2026-04-24, version 11.5.2* CHOP has always been my number one hospital for both of my children. They consistently provide us with the important information needed to make informed decisions. The staff's hospitality is wonderful; they make you feel comfortable and supported every step of the way, including assistance with medications, insurance issues, and more. ### 5/5 — A HUGE PART OF MY LIFE *2026-03-31, version 11.5.2* I have four kids and two that are especially involved with Chop and this app is amazing. I love the messages that I can send back-and-forth to the doctors with ease. I love the communication. I love the appointments scheduling how easy app is to navigate. I just love everything about this app. I have nothing negative to say it is amazing and I’m so glad that it’s offered. ### 5/5 — Great staff *2026-02-23, version 11.5.2* They were really helpful and quick. Took us back as soon as e we walked in. The staff was friendly. All of the staff. Doctor shaw made sure I understood everything she’s explained to me by repeating it back to her. Overall it was a decent experience. ### 5/5 — Nice and convenient *2026-01-19, version 11.5.2* I found this pretty easy to use , and very convenient for reaching out if I had any questions. ### 5/5 — It’s a big help and more convenient *2026-01-06, version 11.5.2* I love it, just wish they had an option to reschedule an appointment on the app instead of having to call. Otherwise, I will really like it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*