# MyCincinnati®

> Insurance policy management for Cincinnati Insurance personal lines policyholders. (iPhone/iPad app by The Cincinnati Insurance Company.)

- Source: https://appshunter.io/ios/app/mycincinnati/id521276046 (this page in markdown: same URL + `.md`)
- Developer: [The Cincinnati Insurance Company](https://appshunter.io/developer/521276629)
- Category: Finance, Business
- Price: Free
- Rating: 4.70/5 from 4,000 App Store ratings · 64 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.5 · 195 MB
- Released: 2012-05-03
- Data updated: 2026-08-20
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mycincinnati/id521276046/reviews.md

## What is MyCincinnati®?

MyCincinnati allows Cincinnati Insurance personal lines policyholders who have registered for online services to:
•	access and share policy documents and agency contact information
•	enroll drivers in the RideWell℠
•	find experienced service providers and loss prevention resources
•	go paperless
•	manage payment options, pay your bill and connect with Apple® Wallet or Google Pay™
•	report and view claims, including auto glass claims, and find helpful tips on what to do in the event of an accident
•	request roadside services
•	sign up for additional services, such as emergency medical transportation and travel security programs
•	view ID cards

## Key features

- Access policy documents
- Manage payments
- Report and view claims
- Request roadside services
- Go paperless
- Find service providers

## What do users think of MyCincinnati®?

Overall sentiment: negative

**Pros**

- 👍 Comprehensive and easy to navigate
- 👍 Accessible to ride well
- 👍 Awesome app
- 👍 Seems easy enough

**Cons**

- 🐛 App crashes after logging in
- 🐛 App crashes after update
- 🐛 App not user-friendly
- 🐛 App not functioning properly
- 🐛 Slow to load, agonizingly slow
- 🐛 Buggy and crashes often
- 🐛 Cannot access policy information
- 🐛 Cannot use at all after login attempts
- 🐛 Cannot access ID cards
- 🐛 Roadside assistance not submitted
- 🐛 Blank screens, error messages
- 🐛 Endless login loop

**Commonly reported bugs**

- Login issues
- Crashes after updates
- Inability to access policies and ID cards
- Roadside assistance not working
- Blank screens and error messages

**Most requested features**

- Add ability to upload photos for claims
- Add Apple Wallet support for ID cards
- Add individual vehicle cost breakdown
- Add landscape mode for iPad
- Add bill pay functionality

## Recent user reviews (10 of 64)

All indexed reviews: https://appshunter.io/ios/app/mycincinnati/id521276046/reviews.md

### 1/5 — Terrible

*2026-02-19, version 4.2602*

Want paperless but app doesn’t work

### 1/5 — Not an app

*2025-11-02, version 4.2510*

It’s login boxes that get spammed with popups

### 5/5 — It’s phenomenal

*2025-10-03*

Everything a guy could need from an app is right here in this one. I love the accessibility to ride well which is my favorite app for judging my driving! I understand they never surcharge for that so it’s great cause all I can do is save money on my auto insurance! Thank you for all you do with this app because it’s amazing.

### 5/5 — Happy customer

*2025-09-10*

Comprehensive easy to navigate 

          Look up policies pay bills 

                Awesome …!!!

### 1/5 — Terrible

*2025-09-02, version 4.2508*

Cannot use at all after several tries at logging in!

### 1/5 — Not user friendly

*2025-09-02*

Any time I get on your website it shows none of our policy information making it look like we haven’t got insurance

**Developer response:** Sorry for the trouble you are experiencing with our app. For further assistance, please call us at 888-242-0888.

### 1/5 — App crashes

*2025-07-26*

This last update is causing the app to crash after logging in. I’ve removed and reinstalled the app but the problem still persists.

**Developer response:** Sorry for the trouble you are experiencing with our app. For further assistance, please call us at 888-242-0888.

### 1/5 — App Crashes

*2025-07-25, version 4.2507*

The app was updated yesterday and now it crashes every time I try to open it.  Totally useless at this time.

### 1/5 — App keeps crashing

*2025-07-20, version 4.2506*

I cannot get past the login screen. Every time I try the app crashes. Even uninstalled and reinstalled. Got a security code, entered it, got approved and then it crashed and just continues to crash. I just want my new id cards offline.

### 1/5 — First time user

*2025-07-02, version 4.2506*

Not really user friendly

## Frequently asked questions about MyCincinnati®

### What can I do with this app?

This app allows Cincinnati Insurance personal lines policyholders to access and share policy documents, manage payments, report and view claims, request roadside services, and go paperless. You can also find service providers and loss prevention resources.

### Is this app free to use?

Yes, the app is free to use for registered Cincinnati Insurance personal lines policyholders. There are no in-app purchases or advertisements mentioned.

### What information can I access about my policy?

You can access and share your policy documents, view your ID cards, and find agency contact information. The app also provides resources for loss prevention and finding experienced service providers.

### How do I report a claim through the app?

The app allows you to report and view claims, including auto glass claims. It also provides helpful tips on what to do in the event of an accident.

### Can I pay my bill using this app?

Yes, you can manage your payment options and pay your bill directly through the app. It also offers the ability to connect with Apple® Wallet or Google Pay™ for convenient payment processing.

## Version history (last 5 releases)

### 4.2608 — 2026-08-17

Our latest update gives you an improved user experience with bug corrections.

### 4.2604 — 2026-04-20

Our latest update gives you an improved user experience with bug corrections.

### 4.2602 — 2026-02-09

Our latest update gives you an improved user experience with bug corrections.

### 4.2512 — 2025-12-15

Our latest update gives you an improved user experience with bug corrections.

### 4.2511 — 2025-11-11

Our latest update gives you an improved user experience with bug corrections.

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## Related topics

[ppg collision services](https://appshunter.io/ios/topics/ppg-collision-services) · [insurance cards](https://appshunter.io/ios/topics/insurance-cards)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*