# myCOMPASS PA — user reviews > 270 indexed App Store user reviews of myCOMPASS PA by Executive Office of The Commonwealth of Pennsylvania, rated 4.67/5 from 71,956 ratings. - Source: https://appshunter.io/ios/app/mycompass-pa/id1172909820/reviews - App overview in markdown: https://appshunter.io/ios/app/mycompass-pa/id1172909820.md - Rating breakdown: 5★ 54,873 · 4★ 4,094 · 3★ 2,061 · 2★ 981 · 1★ 2,641 ## What do users think of myCOMPASS PA? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient way to submit documents - 🚀 Avoids having to go to the office - 🚀 Allows you to be your own case worker - 🚀 Provides access to benefits information **Cons** - 🐛 App is frequently down or unavailable - 🐛 Issues with uploading and submitting documents - 🐛 Inconsistent performance and functionality - 🐛 Lack of notifications for important updates - 🐛 Difficulty accessing account and resetting password **Commonly reported bugs** - App freezes or crashes frequently - Duplicate information or resources after deleting - Mandatory questions not clearly indicated - Inconsistent password requirements and account lockouts - Issues with syncing information between app and website **Most requested features** - Ability to apply for benefits directly through the app - Improved notification system for renewals and document requests - Option to upload documents in PDF format, not just photos - Display of SNAP balance and transaction history - Easier navigation and fewer steps to complete tasks ## Newest reviews (13 of 270) ### 4/5 — difficulty *2026-08-19, version 11.55.0* I am 60 years old and don't know much about technology; I find it difficult to fill out the form. ### 2/5 — Confused *2026-08-13, version 11.55.0* Often times while using the app I get confused on why one back arrow will make me start over and the other will take me to home page. Also while submitting documents they often times show up distorted or blurry. ### 3/5 — Make uploading files available *2026-07-23, version 11.55.0* If it is possible, it would make it more convenient to be able to upload files instead of having to print paystub’s and other documents and having to take pictures of them. I have tried taking screenshots of documents on my phone and uploading them as pictures but whenever I do that they come out blurred. ### 2/5 — Love the app until recently *2026-06-30, version 11.55.0* I was loving the app up until recently. It’s stating it was an error and that I was locked when I only go in to turn in information that’s needed for my case record. I changed my security questions and I also changed my password and it’s still saying I’m locked and that there’s an error I tried calling but did not get any help. ### 2/5 — Data *2026-06-30, version 11.55.0* I add data and it doesn’t show in my account or only one page loads ### 5/5 — Saves Time *2026-06-05, version 11.55.0* Saves time and no long hold on phone . ### 5/5 — Exelente aplicación. *2026-06-04, version 11.55.0* Facilita el proceso de aplicaciones. ### 5/5 — Faster *2026-06-01, version 11.55.0* Loading faster ### 5/5 — Easy to use *2026-05-30, version 11.55.0* New to this app and am very pleased at how easy it is to use and find what I need. Everything is explained and helpful ### 4/5 — MyCOMPASS PA App *2026-05-26, version 11.55.0* Very helpful and fast way to check in on your case or even apply, submit documents. It’s easy and straight forward. ### 5/5 — It doesn’t work for iPads *2026-05-21, version 11.55.0* I tried many times and it’s not allowing me to do anything ### 5/5 — Tanisha B *2026-05-20, version 11.55.0* Quick and easy. ### 4/5 — App Is Helpful *2026-05-16, version 11.5.0* But, there’s time when you can’t access the app and it can be frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Income *2026-08-05, version 11.55.0* Well I think it’s disgusting how you’re not actually looking into income just making stuff up. Even though all income was reported to you. ### 1/5 — The worst *2026-07-26, version 11.55.0* The county assistance office penalizes you for not submitting timely changes and uploads of documentation but the app never works. When you call, there is only someone you can speak to on Thursday or Friday after 11am (during hours that most people work. Then you stay on hold for an hr+ trying to get a live person which may or may not happen before your call is disconnected. ### 1/5 — Buggy *2026-07-09, version 11.55.0* Using this app is an extremely buggy experience. For being such an important app than hinges on whether people get their benefits or not, it should work flawlessly. Either the programmers are terrible and should be fired, or it’s done on purpose. In either case, it’s not in the interest of the People. ### 1/5 — A joke *2026-07-03, version 11.55.0* Every time I turn something in way ahead of time I still get notices stating we never received it or it’s weighed you’re gonna get cut off. I’ve had enough. This is like number six of a mess up on yalls end! ### 1/5 — HELP *2026-06-04, version 11.55.0* The app never lets me log in. It always says login error. I don’t understand. If anyone knows how to help me please reach out! Thank you!!! ### 1/5 — White page *2026-05-18, version 11.55.0* Since the update all I have is a white page. I assume it’s because I have an older phone? I’m in need of pa help so it can’t be that you need me to get an expense phone. When the phone I have works just fine for making calls. I mean you people should know this, that when people are on assistance and especially older folk we aren’t looking to keep up with the newest phones out there. Or even afford a new one. So now I can’t even use this service anymore. Like everything else in America now this is now a dead end too. Thanks. ### 1/5 — It’s down and no ETA *2026-05-17, version 11.5.0* I have to do things on this app and the deadline is coming up soon. ### 1/5 — Worst Government Website I’ve ever used *2026-04-29, version 11.5.0* This app is ridiculous. If you want to submit documents for your case, I would recommend going in person because the app is a waste of time. It hardly works, it freezes constantly, you can’t submit documents for your case. It’s down for maintenance. It’s literally the worst website I’ve ever used. ### 1/5 — 👎🏻 *2026-04-06, version 11.5.0* App can be hard to navigate and not very user friendly. ### 1/5 — Not user friendly at all *2026-03-12, version 11.5.0* Horrible to try to figure out how to upload more than one document. Not user friendly at all! ## Most praised reviews (10 highest-rated) ### 5/5 — Thankful for this coverage. *2026-08-24, version 11.55.0* App is easy to use ### 5/5 — Documents *2026-08-21, version 11.55.0* This app has been incredibly easy to use! I am able to send important documents with quickly, get notifications when my SARs is due and make changes to my case all with ease. ### 5/5 — Snap help *2026-08-14, version 11.55.0* I have spoken to a great lady who explained how to use this. So hope my information was useful. Thank you. And this was easy to use. Thank you Joanne Heller ### 5/5 — Lo mejor *2026-08-03, version 11.55.0* Rápido y eficaz ### 5/5 — 😘😘😘😘 *2026-07-28, version 11.55.0* ❤️❤️❤️❤️❤️ ### 5/5 — Easy to use *2026-07-28, version 11.55.0* MyCompassPA is a well-designed App making it simple and easy to view details and to upload required documents. ### 5/5 — Muy buena app *2026-07-23, version 11.55.0* Muy buenas app sobre todo segura ### 5/5 — App *2026-07-21, version 11.55.0* Muy útil y fácil de usar ### 5/5 — thank you *2026-06-25, version 11.55.0* thank you for very things ### 5/5 — Agradecimiento *2026-06-14, version 11.55.0* Estamos agradecidos por la ayuda que nos brindaron, gracias siempre. Y que todo continúe siempre de la mano de Dios. Bendiciones para todos. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*