# MyConnectHome — user reviews > 34 indexed App Store user reviews of MyConnectHome by Conexon Connect, LLC, rated 4.72/5 from 673 ratings. - Source: https://appshunter.io/ios/app/myconnecthome/id1593420888/reviews - App overview in markdown: https://appshunter.io/ios/app/myconnecthome/id1593420888.md - Rating breakdown: 5★ 576 · 4★ 52 · 3★ 15 · 2★ 6 · 1★ 21 ## What do users think of MyConnectHome? Overall sentiment: negative **Pros** - 🚀 Fast internet - 💡 Fiber optic service - 👍 Easy to navigate app - 👍 Satisfied with service **Cons** - 🐛 App crashes/doesn't work - 🐛 Unreliable internet connection - 🐛 Parental controls don't work - 🐛 Slow app performance - 🐛 Billing issues **Commonly reported bugs** - App freezes and crashes - Unable to reconnect devices - Inaccurate usage tracking **Most requested features** - Total usage tracking and reset - Improved parental controls - Better app stability and reliability ## Newest reviews (10 of 34) ### 4/5 — Good Internet/Bad App *2026-02-09, version 25.4.2* The internet itself works fabulously. Bill Pay is difficult to find on web and nonexistent on app. You would think they would make paying your bill as simple as possible so they can get their money. ### 2/5 — Mehhh *2025-07-29, version 25.2.0* The app barely works loads and tells you you can’t connect to the app to make sure your updated to the newest version which I am. You have to keep closing it out and opening it and when it does work it’s so slow and there just isn’t a lot of information to view on the profiles you set just wish it was more versatile on that section maybe a little more informative to. ### 3/5 — New fiber *2025-07-04, version 25.2.0* I think I like this service but I’m still not sure. I’ve had this fiber internet for right at 2months but I’m not impressed at the amount of outages I’ve been experiencing and when it goes off it stays off for like 12 to 24 hours at a time. What are the people supposed do if they are running an online business that requires continuous internet access. I’m debating on whether to keep this service or cancel it. The Wi-Fi goes off for no apparent reason and there is never any explanation as to why. Just saying. Do better Conexon connect!! ### 3/5 — App keeps crashing *2025-02-08, version 24.4.2* The app keeps crashing and my firestick is so slow now was fine with Starlink…may have to go back…not noticing much difference outside of it showing it’s faster ### 3/5 — My Signal *2024-07-31, version 24.2.0* My signal keeps going out I don’t know why it’s keep going in and out when I watch tv and movies on tv. ### 3/5 — Usage *2024-06-04, version 24.2.0* Usage meter per day month not working no way to check usage. ### 5/5 — Proud customer *2024-02-08, version 23.4.0* I moved in the rural area of my hometown not knowing the fiber internet was soon to come. I am proud to say to Connex internet is better than what they provide in the city limits. ### 4/5 — Not getting what I pay for *2023-12-14, version 23.4.0* Paying for a gig getting 100 mbs. What the heck ### 1/5 — App Does Not Work *2023-12-12, version 23.4.0* During install tech could not get it to work and after install have not been able to get it to work. ### 2/5 — Service *2023-11-18, version 23.3.0* For the last week it has been fine but for six weeks it didn’t work more then it did. I called talked to someone about payment decided I would pay on app but kind find where. I made payment then few days later I got bill that said I already had a late fee. I’m trying to be patient. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work half the time *2026-03-20, version 25.4.2* At 1st this app was great! I like being able 2 pause my kids devices remotely. But that only works half the time. I get error codes when trying to modify devices & what device belongs to what person. & it won’t allow me to pause internet on a single device if it’s assigned to a person without pausing ALL their devices. So I tried to remove that one device from that person. & I keep getting an error code, saying return home something isn’t working. So, just overall the newest update SUX!! ### 1/5 — This app is horrible *2025-12-21, version 25.3.2* I love their internet service but this app NEVER works. I can’t check my notifications, anytime I select a different tab it says “there was a delay, try again” each tab does the same thing. Please fix this so I can access my devices, services, and network settings! ### 1/5 — Doesn’t work *2025-12-19, version 25.3.2* This app hasn’t worked in over a year ### 1/5 — awful *2025-10-18, version 25.3.2* bad upgrade to a horrible app ### 1/5 — Garbage *2025-09-19, version 25.2.0* This app is absolutely garbage. It NEVER WORKS. Also if you are paying for parental controls you are throwing away money they do not work! More than once my special needs children have been able to access pornography (they don’t understand not to click, click ) even though I have set up tons of restrictions! Another example: I restricted access to YouTube and they can play YouTube it never blocks anything! The only thing this app is consistent at is crashing and loading to tell me it can not connect. Time restrictions?!? Yeah that is a joke they are there but it’s just for your viewing pleasure they don’t actually work at all. Don’t even try tech support they are absolutely clueless and try to make it out like you are not naming your profile the correct name. Even after explaining I got nowhere. Now I am having to delete the app and add it back for like the 20th time so my internet will come back on because the app has crashed again! ### 1/5 — Awful!! *2025-06-30, version 25.2.0* Slow, very very slow. Constantly is loading & says there’s an error then kicks me off ### 1/5 — Essentially worthless *2025-06-25, version 25.2.0* The app is NOT a reliable way to tell if you have Internet. It will say everything is connected when it is not. There is no way to reset your connection remotely. They don’t even have the number for customer service provided. ### 1/5 — App stopped *2025-06-10, version 25.2.0* Get it working right on iphone then i will leave 5 ### 1/5 — Auto-Logged out and no support *2025-02-17, version 24.4.2* App usually works fine but for some reason it asked me to relogin with my PW - which I did. Can’t login after numerous attempts, tried a PW reset and no confirm email arrived, called support and was on hold for 30 mins before I had to drop. App and support has a lot of room for improvement. ### 1/5 — Cannot reconnect previously disconnected devices *2024-11-22, version 24.3.0* I was able to remove a device from the app and when i went to add it back the option is gone. The device cannot access wifi without being granted permission but there is no option to reconnect. The same toggle on the screen that allowed to to disconnect a device is no longer there when i want to reconnect. Now I also cannot remove anymore devices from the internet. Its so frustrating!!! I hate this app ## Most praised reviews (10 highest-rated) ### 5/5 — Daimara *2025-06-23, version 25.2.0* Es increíble rápido bueno me encanta estoy muy agradecida ### 5/5 — Satisfied *2025-06-15, version 25.2.0* The internet connectivity and customer service/support has been fantastic so far… we expect it to continue! Thanks ### 5/5 — My connect *2024-11-16, version 24.3.0* My Fiber Optic Service ### 5/5 — Internet *2024-10-13, version 24.3.0* It’s extremely fast to be in a rural area and I’m a gamer. It’s awesome!!! ### 5/5 — Finally Fast Internet *2024-05-09, version 24.1.0* I am thrilled that fiber is the new service that was provided to us. It’s fast and stable and is more reliable then the other internet providers I purchased in the past. Love it and make surfing the internet more enjoyable. ### 5/5 — The Best Service in Town *2024-04-27, version 24.1.0* This by far the Fastest internet I have ever had and I’m so thankful and Blessed. I’m at ease now. I can have a ring camera for my protection. I can actually watch movies and not have a buffering. It’s like an extra layer of protection. I didn’t realize what I was missing until I got fiber optic Internet. ### 5/5 — So Amazing!! *2024-04-25, version 24.1.0* We had another provider for the past 2 years due to no other options! This option came to town and it is night day in comparison. Thank you so much for the fabulous service. I cannot even begin to explain the differences. It’s like going from the 1800s to the future. ### 5/5 — Amazing *2024-04-21, version 24.1.0* Love love love the service ### 5/5 — Internet *2024-04-19, version 24.1.0* I was a customer of AT&T until about 4-6 weeks ago. We decided to get the fiber internet that was being offered. BEST decision we ever made. No more buffering. It’s awesome. Thank you. ### 5/5 — Amazing!! *2024-04-05, version 24.1.0* This is the easiest app to navigate! It shows everything you need. Very easy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*