# myCricket App — user reviews > 1,493 indexed App Store user reviews of myCricket App by Cricket Wireless, LLC, rated 4.70/5 from 214,680 ratings. - Source: https://appshunter.io/ios/app/mycricket-app/id626392754/reviews - App overview in markdown: https://appshunter.io/ios/app/mycricket-app/id626392754.md - Rating breakdown: 5★ 186,940 · 4★ 10,808 · 3★ 4,166 · 2★ 1,994 · 1★ 10,772 ## What do users think of myCricket App? Overall sentiment: negative **Pros** - 🚀 Affordable service - 🚀 Great coverage - 🚀 Easy to use app - 👍 Friendly customer service - 💡 Flexible plan options **Cons** - 🐛 Billing and account issues - 🐛 Unreliable service and connectivity - 👎 Poor customer support - 🐛 Buggy and glitchy app - 🔒 Security and privacy concerns **Commonly reported bugs** - Billing errors and overcharges - Account suspension issues - Unreliable app performance **Most requested features** - Improve app stability and functionality - Enhance customer service and support - Provide more transparent billing and account management ## Newest reviews (14 of 1,493) ### 2/5 — Horrible cheap service *2026-08-28, version 5.1.9* Urgh ### 1/5 — Autopay sucks *2026-08-25, version 5.1.9* How you gonna turn my phone off after you pull the payment of of my account ? ### 1/5 — Yall suck *2026-08-25, version 5.1.9* Me and my family are going to leave this company ### 2/5 — Using the app to pay is TERRIBLE *2026-08-25, version 5.1.9* I have been a customer for years, since 2018. Never had an issue with the service itself. Paying the bill on the app has always been a problem. I have no resorted to using Quickpay after searching cricket wireless on Google. Sad that I have the app in 2 different places but it doesn’t work on either. Annoying to say the least. ### 1/5 — Cancel line, speak to a person *2026-08-25, version 5.1.9* Wait times are extremely long and there is no way to cancel a phone line online from your account, which is ridiculous because you have to wait so long for somebody to answer the phone and then they hang up on you ### 1/5 — No longer works. *2026-08-24, version 5.1.9* No longer works on my iPhone 15 Plus, so I’m unable to manage my plan and payments. Please fix. ### 1/5 — Worst service ever *2026-08-24, version 5.1.9* Please don’t go to Cricket! They are the slumlords of cell phone service and I thought Spectrum was the worse! No, it’s definitely Cricket! They lie, they over charge you and give you the crappiest cell service ever. It would be the biggest mistake of your life! ### 1/5 — data sucks *2026-08-24, version 5.1.9* I have two lines with cricket I use the app to see how much data I have but when I check the other lines data it resets but the other line looks like it’s the only one that is draining data I don’t get it ### 1/5 — How dare cricket *2026-08-24, version 5.1.9* I paid the bill before due date and cricket cut my service off because they didn’t have the correct total. Charge me a reactivate fee ### 1/5 — Quit service *2026-08-24, version 5.1.9* I’m canceling my account because you remove auto pay from my account, and then turn around suspend my account and charge me $25 plus $40. Forget y’all chancey! If I could give 0 star I would. Then when you call customer service. The representative has a language barrier, you understand a dagan thing they saying. I’m out! ### 1/5 — Worst service *2026-08-24, version 5.1.9* I just switched over to cricket a week ago my phone never works when I need it too….definitely switching back over!!!! ### 1/5 — Require update *2026-08-23, version 5.1.9* Require update every single time you need to use it every single month is not worth it ### 1/5 — Spam phone co. *2026-08-23, version 5.1.9* I am being harassed to death with spam calls& this co. Is no help! ### 1/5 — Cricket app *2026-08-23, version 5.1.9* I gotta update it every single time I got to go pay my phone bill 😭 ## Most critical reviews (10 lowest-rated) ### 1/5 — Payments *2026-08-30, version 5.1.9* I paid my phone bill and it is still not working. It keeps saying that I need to make a payment. I have the receipt for my credit card. I would like to be able to use my phone as soon as possible. ### 1/5 — Bad reception *2026-08-29, version 5.1.9* There are multiple levels that I cannot get reception and it gets ### 1/5 — Useless app *2026-08-28, version 5.1.9* There's always some sort of glitch that keeps me from changing my plan. Idk why plan changes are only available on the app and not on the desktop website. ### 1/5 — Hate it Here *2026-08-27, version 5.1.9* My rate keeps going up, we don’t have the option for a 3 day extension and yall don’t sell WiFi boxes I’m going back to Metro ### 1/5 — Store at 5110C McPherson Laredo, TX *2026-08-27, version 5.1.9* Bad Customer Service ### 1/5 — Horrible *2026-08-27, version 5.1.9* Customer service is a very long wait. Now I have to do a puzzle to log in. Metro here I come ### 1/5 — Poor phone upgrade options for existing customers. *2026-08-27, version 5.1.9* I have tried to refer 3 different friends and all three there current service plans upgraded phones at no additional cost. I will soon also be leaving cricket because of this. I always pay my bill and yet I am stuck with an Iphone 12 yet new customers receive a much higher upgrade. Thanks for nothing. ### 1/5 — Worthless App *2026-08-27, version 5.1.9* You can’t do anything in this app besides pay your bill. I can’t look into my payment history and the chat option takes you to a browser page. Customer service is also slow and terrible. They don’t know what the answers to questions are and only know how to point you into paying more money. ### 1/5 — No *2026-08-26, version 5.1.9* Customer service sucks ### 1/5 — Lousy App, lousy service! *2026-08-26, version 5.1.9* The app does not allow me to update my auto payment details! What a joke! The online live agent could not help either! ## Most praised reviews (10 highest-rated) ### 5/5 — Appreciation *2026-08-29, version 5.1.9* I have had Cricket since it was AIO, I came from Metro, I hated them an still do. Since I have had Cricket, I haven’t had issues with service, bills, or help. I refer everyone I know to join cricket. I actually flipped my boyfriend from a contract phone to cricket. Thanks for great service for all the years I have been a customer!! ### 5/5 — I love cricket *2026-08-27, version 5.1.9* I have been with Cricket since the very beginning. I have seen so many people leave to get a new phone, a new deal, etc. I have also watched every single one of them come back. There is never any drama with Cricket, it is always the same, wonderful and dependable, every month. ### 5/5 — Maravillosa Comoańia Cricket *2026-08-27, version 5.1.9* Todo excelente muy buen servicio. ### 5/5 — The best *2026-08-24, version 5.1.9* I thought about it a lot to go to cricket but I don’t regret it they are the best good signal and most of the time they have excellent customer service I totally recommend it. ### 5/5 — 1 app/SERVICE *2026-08-23, version 5.1.9* I LUV LUV LUV CRICKET!!!! Been with this service for MANY MANY YEARS(10+). Never had problems & the rate is great!!! ### 5/5 — Customer Sales *2026-08-22, version 5.1.9* Purchased my phone from Cricket office in Danville, Ky yesterday, and the ladies were great! Answered every question and saved me money!! ### 5/5 — AMAZING!!!! *2026-08-22, version 5.1.9* Sevice is fantastic. Affordable devices. I switch from TMOBILE and from SAMSUNG to APPLE and am very pleased. ### 5/5 — Not working correctly *2026-08-21, version 5.1.9* Noo ### 5/5 — The best *2026-08-21, version 5.1.9* The best cellular service Ive ever had ### 5/5 — Love *2026-08-17, version 5.1.9* Love cricket , their prices , phones, service, even Their customer service is great !!! Thanks for always being affordable!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*