# MYCU MN Mobile Banking — user reviews > 58 indexed App Store user reviews of MYCU MN Mobile Banking by MY Credit Union (MN), rated 2.44/5 from 111 ratings. - Source: https://appshunter.io/ios/app/mycu-mn-mobile-banking/id1341926870/reviews - App overview in markdown: https://appshunter.io/ios/app/mycu-mn-mobile-banking/id1341926870.md - Rating breakdown: 5★ 34 · 4★ 2 · 3★ 5 · 2★ 9 · 1★ 56 ## Newest reviews (20 of 58) ### 2/5 — Still not working *2025-12-30, version 5000.0.2* System migration happened 4 months ago and I still can’t use bill pay on the app! Takes a LOT more time and effort to boot up my aging computer to do what used to be simple tasks. Please fix asap!! ### 1/5 — Inaccurate claims *2025-12-17, version 5000.0.2* After an “upgrade” in summer of 2025, the claimed feature of mobile check deposit still doesn’t exist in late December 2025. App doesn’t permit memos to be added to transactions. Check images not available. Stunning lack of progress or communication. ### 1/5 — Inexcusable lack of professionalism *2025-12-05, version 5000.0.2* The app wrongly reported balances, and doesn't allow payment of cards. Previously they had a stock app similar to other institutions that worked just fine. Now cards don't show up and the bank doesn't sync to budgeting apps. Whoever made the decision to change the technology should be fired immediately ### 1/5 — No mobile deposit? *2025-12-04, version 5000.0.2* There’s no longer a mobile deposit option, and the UI of this app absolutely sucks. Why did you go backwards 10 years? ### 1/5 — stays broken *2025-11-26, version 5000.0.2* it’s been months since they rolled out their update, and you still can’t view or make payments on your card. laaaame ### 1/5 — Not functional *2025-11-24, version 5000.0.2* You can’t deposit checks or see/pay credit cards. It’s crazy this new app was pushed through before these important features were ready. And it’s been months! ### 1/5 — New app with less features *2025-11-14, version 5000.0.2* Still no mobile deposit despite what is in the description. Password field can only enter 20 characters, so I had to change my password yet again. Now it wants your member number for login but that doesn’t work either. Moving banks if it can’t be fixed by the end of the year. ### 3/5 — No deposit button *2025-10-29, version 5000.0.2* There is no way to make a deposit on the app. I also can’t make any extra payments to my principal balance and I have to call. Please fix this otherwise there is no reason to keep an account. ### 1/5 — This is the stupidest update I’ve ever seen *2025-10-07, version 5000.0.2* I hate this new app. You deleted essentially all of my info and I can’t find anything anymore. This genuinely makes me want to switch banks. ### 1/5 — No mobile deposit *2025-10-05, version 5000.0.2* No mobile deposit is a huge problem. I moved out of state a while ago, but thought I could stay with the credit union, as my entire family has always had accounts there, and well, I felt attached. But if I can’t add money to my account via mobile deposit, I’m going to have to bank with someone else. ### 1/5 — Useless app *2025-10-02, version 5000.0.2* I cannot believe that this credit union launched an app that is so limited in functionality with such poor communication about the limitations and any plan to address them. ### 2/5 — Don't like the update *2025-09-29, version 5000.0.2* I was very happy with the app until the latest update. Now I don't seem to have the option to use fingerprint to log in, do I have to enter my user ID and password every time. Also, WHERE IS MOBILE DEPOSIT? ### 2/5 — System update ruined the bank *2025-09-27, version 5000.0.2* After the system update that occurred at the end of August, things have been going down hill with the app. Before everything had worked well and I didn’t believe anything else should be added. One feature I thought was neat was that I could add accounts from other banks to view the balance but that was short lived. Since the update, I haven’t been able to perform any external transfers which is a key feature that I use, and messaging the staff is utterly useless as they don’t provide me a resolution or now are not even replying. Honestly with this treatment and how the system is not working is making me consider leaving and joining a major bank that has the capacity and provides communication with their members. ### 1/5 — Whoever decided to change to this app hates technology *2025-09-23, version 5000.0.2* I did all my banking through the mobile app before the change. Now I can’t do any. No bill pay no mobile deposit. 30 more days then I will change banks to one that has this functionality. ### 1/5 — Terrible bank now *2025-09-23, version 5000.0.2* We can’t do anything on this app anymore. Every time we go in and get it working, it’s a one day fix. The next time we try to go online, it goes back to asking us to register and then an error message. One of our accounts is a business account and it’s very important to get online anytime and be able to do everything and we can’t even see the balance. My husband has had to go into the bank three times now we’re going to have to go again tomorrow. It’s time to find a new bank. ### 3/5 — Not user friendly *2025-09-17, version 5000.0.2* I have been a member of the credit union since the early 1980s. I have never been so frustrated with the credit union than I have been over the last couple months with the rollout of their new app and website. I do not find the app intuitive in its new iteration. Further its rollout was done poorly. User testing seems to have been quite deficient. I’m not sure if them trying to grow outside the Richfield Bloomington area has been too much for this credit union, but I enjoyed it more and found the smaller fuel more appealing. This has nothing to do with the app but changing the name from Richfield Bloomington credit union to My Minnesota credit union was a bad decision. Hope they can get it all sorted or I may jump ship to another CU. ### 1/5 — This is a scam *2025-09-17, version 5000.0.2* They updated their system over a month ago, and you still can’t pay your credit card. I can’t tell if they are just trying to scam people. They won’t answer the phone either. Such a joke. ### 1/5 — New app is terrible *2025-09-16, version 5000.0.2* First and foremost: can’t see or pay my credit card bill. I have called three times to see when this would be made available and they do not know, ‘we’re working on it’ is essentially what I get each time. No ETA. Thankfully I am very unlikely to ever come close to reaching my monthly limit but I imagine others could have this issue. You have to call and make a payment through them. Also, every time I make a transaction on my debit card, it still keeps the charge as ‘pending’ for a day after the charge is posted — so double the amount is missing for a day. I called to ask about this and was told the duplicate pending charge will disappear after a day so it ‘should be fine.’ Ok thanks but it didn’t used to do that. If I spend $40 on a transaction, I shouldn’t be down $80 with $40 posted and the same $40 still pending. That did not happen before the system upgrade. I have also noticed a few different times that money has been transferred from my savings into my checking. I have not made these transfers and was not going to overdraft, so there was never a need for a transfer. I moved out of the area recently and have thought about switching to a more local bank. This is expediting my decision. ### 1/5 — Their new “upgrade” is anything but *2025-09-13, version 5000.0.2* I was actually quite happy with their mobile banking BEFORE. Now, it’s a janky UI, very unreliable experience, and half of the info I relied on before is no longer available. For example, within your transactions you can no longer see your running balance. Usually if you have let’s say $100 and spend $10 it’ll tell you the running balance per transaction…. Nope, that’s gone. So all you get is your current total. On top of that, their integration with plaid and other 3rd party financial management/planning softwares is gone. Every app that had previously had my accounts here linked stopped working in Mid August and haven’t updated since. Their website has a new addition on the Home Screen “we’re experiencing high call volumes” yea I wonder why?! They ruined their app so now everyone is resorting to call instead of using their mobile banking cause they ruined it. ### 1/5 — Terrible update *2025-09-05, version 5000.0.2* The old version was easy to follow and perfect. The new revamped app is about as bad as you can get from a banking app. There is no option anywhere for mobile deposit and I can no longer transfer funds to my external account. Look like I’ll be cancelling my account soon if this doesn’t get fixed ## Most critical reviews (10 lowest-rated) ### 1/5 — App no longer works *2026-04-28, version 5000.0.4* The app has completely stopped working for me, even when deleting the app and restoring my phone to factory settings. MYCU’s tech help is not only not helpful, but actively antagonistic to claims that the app is not working, despite all the people here claiming otherwise. Frustrating how incompetent this credit union’s technology is. ### 1/5 — worst banking app ever *2026-04-24, version 5000.0.4* no mobile check deposits no credit card interaction just stay away you've been warned any other CU is better i'd give zero stars ### 1/5 — Yikes! *2026-03-15, version 5000.0.3* They went from having a working app to consistent issues. Every other tap is an error screen. this alone is a reason to go to a different credit union. ### 1/5 — Lost long time member *2026-03-14, version 5000.0.3* I’ve been a member of this credit union for over 30 years. All the changes since converting to “MYCU” have moved this credit union backwards. The system upgrade and rollout of this app have been amateurish at best. More than seven months later we still don’t have all of the mobile app functionality of the previous app. Mobile check deposit only was added a month ago, six months after the “upgrade”. Even then it is buried under a menu. And even then, I can only deposit to a checking account. At my new credit union I can mobile deposit to savings or checking and with higher limits, which becomes important when I had to move some money around related to a home improvement project. Transfers to other accounts are still a problem. And this app is incredibly slow. Every step it takes time to load or figure out something. expect to see the two blinking circled arrows a lot. There are numerous other issues with this credit union such as still not joining with other credit unions to handle deposits across institutions. So, I’ve mostly moved out of this credit union leaving a maintenance amount on the accounts and I am now at another credit union who seems to live credit union values. moving away from a financial institution I’ve used for the past over three decades isn’t easy, but they no longer serve my needs and I would recommend going to another credit union. ### 1/5 — What is the actual hold up? *2026-01-27, version 5000.0.2* Seriously. I mean, it’s inconvenient enough having to drive over an hour every time I need to deposit a check, but all of my personal finance apps are not functioning because there’s no third party connection. I had to cancel subscriptions at this point. It’s been like SIX MONTHS. I’m screaming, not to MYCU necessarily, but the developers of this app, what is the actual hold up? ### 1/5 — Not functional at all *2026-01-11, version 5000.0.2* This is the worst platform I have experienced with a bank. They claim you can make mobile deposits yet I have searched the entire app and there is no ability to mobile deposit. On top of that the app itself is not user friendly and takes a long time to load. ### 1/5 — New App *2026-01-10, version 5000.0.2* Idk, I feel like if you were gonna completely change the app, I would make sure all the previous features worked. I can no longer scan in checks through the app. I have to go to the physical bank to cash it in. And it’s such a waste of time too. And I can’t send anyone checks through the app either. It’s been 5 months. Please fix this. ### 1/5 — Remote Deposit *2026-01-05, version 5000.0.2* The remote deposit feature is still not available and it is very inconvenient when you work the same hours the bank is open or live/work where there isn’t a branch to manually make the deposit. ### 1/5 — MYCU app sucks! *2025-12-23, version 5000.0.2* App keeps erroring out, requires calling tech support, delete app then reload app from App Store. Regularly! No online check deposit. Non-intuitive app. At least the tellers are pleasant when you finally drive to an office to do business. Poor tellers, they take the heat—month after miserable month. ### 1/5 — Terrible rollout *2025-12-21, version 5000.0.2* Authorized payments were discontinued. Credit partners still not available. CU member since 1968. Rethinking continuing. ## Most praised reviews (10 highest-rated) ### 5/5 — Well designed, convenient app *2020-02-11, version 3011.3* I love this new app! I’ve been a loyal RBCU member for over 20 years. There’s an option to deposit checks via the app, and a message feature to ask questions under More options. The Touch ID sign in is terrific, too. Thanks for making such a great app! ### 5/5 — Face Recognition Fixed! Yay *2020-01-19* This app is a really efficient and well-designed app. I do most of my banking right from here. I love the remote check deposit. (In a previous review I noted that face recognition was not working. The developers corrected the flaw in just a few days. Well done!) ### 5/5 — Possible solution to stall out *2018-09-12, version 3000.4.300* Like other reviewers, I initially had problems with it stalling out at login at ‘confirming credentials.’ What worked for me finally was making sure I clicked the box for enabling or remembering this device. Once I did that it worked really smoothly. It’s a nicely laid out app, easy to navigate right off the bat. ### 5/5 — Great App!! *2018-05-08, version 3000.4.202* Very user friendly!!!! ### 5/5 — Makes sense *2018-05-07, version 3000.4.202* Finally a financial banking app that makes sense when you look at it. All your accounts in one place !! ### 5/5 — You got it done and did it right *2018-05-06, version 3000.4.202* I've been waiting for a long time for rbcu to get a mobile app and now that they have, it is the best mobile banking app I have ever experienced ### 5/5 — Slick modern app *2018-05-04, version 3000.4.202* After the one-time setup steps, everything in this app is modern and user friendly with all the features needed to have a great mobile experience. Love it! ### 5/5 — Awesome! *2018-05-02, version 3000.4.202* App works well and is very user-friendly! ### 5/5 — Great App. *2018-05-02, version 3000.4.202* This is a great app. Simple to use and works perfectly. ### 5/5 — Mobile app *2018-05-02, version 3000.4.202* User friendly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*