# myCUD — user reviews > 63 indexed App Store user reviews of myCUD by Consolidated Utility District of Rutherford County, rated 1.80/5 from 41 ratings. - Source: https://appshunter.io/ios/app/mycud/id1537248405/reviews - App overview in markdown: https://appshunter.io/ios/app/mycud/id1537248405.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 1 · 2★ 4 · 1★ 29 ## Newest reviews (20 of 63) ### 1/5 — Awful *2026-06-30, version 1.2.2* At first I could log-in and pay my bill. Then it wouldn't let me pay my bill (errors), but at least I could look at my statement on the app to get my account #/customer # so I could pay on the website. Now it won't even let me log in on the app. It went from bad, to worse, to completely useless. ### 1/5 — Awful and doesn’t work *2026-06-20, version 1.2.2* The app stopped allowing signin in March I believe (it’s now June). I contacted CUD in April and they responded that they were aware of the problem. My last request for an update has gone without a response for a month. When it worked it was useful to see how much I owed but not for any other bill information. Minus 5 stars is my rating. ### 1/5 — App went bad *2026-06-18, version 1.2.2* I used to use this app each month to make my payment, but for months now it says connection issue to the server. I’ve deleted it and attempted to use it again, always the same error message. Really aggravating. ### 1/5 — Please Fix The App *2026-06-16, version 1.2.2* Unable to login. Receiving a Login Error message. Issue with the CUD server. Have to pay bill through website instead. ### 1/5 — DONT BOTHER. *2026-06-16, version 1.2.2* I have deleted and reinstalled so many times. All I can get is error message. I hate this app. I contacted CUD and they say make sure I have latest version. I DO! I have tried everything. Contacted CUD to verify my sign in name, even reset password 6 times! I have written passwords down to assure I am entering correctly. All I get is error msg “There seems to be a connection problem to the server. Please try again later” ### 1/5 — Is not working *2026-06-10, version 1.2.2* It will not let me login ### 1/5 — Broken *2026-06-09, version 1.2.2* Can’t even login anymore ### 1/5 — App Is broken *2026-06-03, version 1.2.2* App never is online or operational. When it is online, if you aren’t careful it can double charge your account. ### 1/5 — App does not work *2026-06-03, version 1.2.2* App was ok, and then stopped functioning, currently having to go onto website to log in and pay bill. ### 1/5 — Terrible, fix the app! Wtf! *2026-06-01, version 1.2.2* Worst app ever. I can never just use the app to pay my bill. Why do you not fix this!? Just get rid of it if it’s never going to work. Terrible app so terrible they have all this money and can’t make an app that works. Terrible. ### 1/5 — Log in error *2026-05-31, version 1.2.2* The app will not me log in & always get a server connection error but can log in at the website only ### 1/5 — Doesn’t work anymore *2026-05-27, version 1.2.2* This keeps giving login errors. It used to work fine but now I have to use the website. Not sure what happened but it’s useless right now. ### 1/5 — Needs fixing *2026-05-26, version 1.2.2* Used for several years just fine. Then it wouldn’t save my payment info. Now it gives an error every time I try to log in. Even though I am using correct username and password. (Because I can pay via website just fine). ### 1/5 — Useless app *2026-05-23, version 1.2.2* This app needs a lot of work. I finally deleted the app because it was only taken up space. I was never able to pay the bill through the app and for the last month or so. I wasn’t even able to login, I kept getting an error message. PLEASE FIX THE APP.!!!!!!! ### 1/5 — “Login Error” *2026-05-23, version 1.2.2* “There seems to be a connection issue to the server. Please try again later.” This error occurs every time I try to login with the app. I’ve tried over a month. ### 1/5 — Connection error *2026-05-17, version 1.2.2* I have tried for 2 months to use this app but it keeps saying there is no connection and to try again. Please fix this issue. I have uninstalled and reinstalled it several times and it still will not work. ### 1/5 — App NEEDS WORK!!! *2026-05-16, version 1.2.2* Update 5/15/2026 This app is the worst!!!! Now it no longer works whether wifi is on or wifi is off. 👎🏾 ~~~~~~~~~~~~~ This app use to be convenient but not anymore. For several years now it has given an error when attempting to login and pay. I finally called CUD a few years back and the advice given was to turn off wifi and then try. Well that worked but really shouldn’t have to turn wifi off just to get into an app to pay a bill. An additional issue generated by this is remembering to turn wifi back on!!! This app needs work!!!!!!!!!! Do better CUD!!!!!!!!😡 ### 1/5 — Absolutely Useless! *2026-05-08, version 1.2.2* I can’t even get past the log in screen even though my credentials are correct. It immediately says there is a server issue and that’s where it stops. I have tried it on different days but still have the same results. I have deleted the app and I suggest to other people don’t waste your time with it. It truly is absolutely useless! ### 1/5 — Can’t login in *2026-04-29, version 1.2.2* I’ve been able to login for over four years. The past 2 months, I can’t. I’ve reset passwords and it still doesn’t work. On top of it, I was charged a late fee. For a district of our size, the app should work. Please update or make it easier to pay. ### 1/5 — Broken *2026-04-21, version 1.2.2* Did you guys hire the team that built the BCBS app? Because both of them are great at not working. ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to work, doesn’t now *2026-08-30, version 1.2.2* I used this app for years with no problem logging in, viewing my bill, and paying it every month. No, there is an ongoing “server connection issue” and you can’t login using the app. Either take the app out of the App Store and only have customers use the website, or fix it, but this is a poor customer experience. ### 1/5 — Terrible. 0 stars would be worthy *2026-08-29, version 1.2.2* This app is terrible. I set it up how they recommend when I bought my house almost a year ago, fast forward to month two they want to shut my water off for it not being paid! I said I’m set up on autopay! They tell me you can’t set auto pay with a current bill. Pay the bill and restart the process. Auto pay is linked. Every 1-3 months they don’t get their money and they send me a letter of past due and shut off date. It takes two or three different methods just to pay your bill! ### 1/5 — Horrible update. App unusable *2026-08-26, version 1.2.2* I’ve used this app since it was released and never had an issue. When the app went under an update I am now completely locked out and have been for most of this year. Nothing has worked. I have uninstalled and reinstalled and updated the phone. Absolutely nothing works and it seems that it is just about everyone having these issues. ### 1/5 — Be better *2026-08-15, version 1.2.2* I’ve had the app for years, never had issues until it updated or changed in the last year. Now when I try to login there’s always an issue. I always have to click the link that takes me out of the app to make my payment. Then it never has my correct information when I do get logged in. I have to correct the address every time also, then I have to add my bank info every time. And then have to pay $1.75 “convenience fee” for paying my bill!!! This is beyond ridiculous and frustrating! I guess I could go back to receiving a paper statement and mailing it in, you think they would appreciate getting an automatic payment online. I’d love to charge an “inconvenience fee” for all of the difficulties I experience trying to PAY MY BILL!! ### 1/5 — Goodness grief *2026-08-01, version 1.2.2* Can’t log in and not sure why it’s here ### 1/5 — ZERO STARS *2026-07-31, version 1.2.2* It has been MONTHS and it still says “There is a connection issue to the server please try again later”. Fix your terrible app! How is it so hard to make a app just for paying bills! TRASH! ### 1/5 — Should be less than 1 star *2026-07-30, version 1.2.2* App never works, tried many times nothing works ### 1/5 — Non functional *2026-07-30, version 1.2.2* The app will not allow login. Every login attempt gives a message stating “there seems to be a connection issue to the server.” The quality of this app is the same as the water they oversee, terrible. ### 1/5 — Used to be useful but now app constant error *2026-07-20, version 1.2.2* Every time I have tried to pay bill through app for last 5-6 months it says error connecting to server. I have deleted and reinstalled multiple times, no use. I now just pay through website ### 1/5 — Is not working *2026-07-01, version 1.2.2* Network Error every time, can’t even sign in ## Most praised reviews (7 highest-rated) ### 5/5 — Thank you!! *2024-02-25* Thank you for providing an essential need for the folks of Rutherford County. It’s sad that grumpy internet trolls have to vomit their feelings of their miserable lives onto a company that provides them clean water to maintain and survive their everyday lives and forget that you guys aren’t Apple application technicians and will have problems with this app from time to time. Keep being beautiful and providing me water for my kids to grow and to brew my sweet tea. Maybe throttle the value for the other ungratefuls. ### 5/5 — Convenient *2021-03-16, version 1.0.5* I didn’t have a bit of trouble signing in or paying my bill. Pretty cool that they offer an app, most water companies don’t. ### 4/5 — Happy to have water app *2021-02-23, version 1.0.3* Registration went fine and bill successfully paid! Only reason for not 5 stars is the formatting on some pages too wide and made scroll to right necessary. ### 2/5 — Needs Lots of Work *2025-09-05, version 1.2.1* The app great idea thought every time I open it, it says error for auto pay. Which I don’t use anyways and anytime I try to pay through the app it doesn’t save my bank account information and also loading bar just spins and never loads after putting in the information. I only use the app to check and see when the bill gets charged and then I have to go to the website to pay. ### 2/5 — honestly confused *2025-06-24, version 1.2.0* i signed up and it sent me an email confirmation and once i did it i tried it on the app instead of safari and the app still said the user didn’t exist and some of the options don’t even work on safari it just took me to a blank page ### 2/5 — Update? *2021-06-24, version 1.0.5* Is there an update available for this app yet? It’s not that user friendly. ### 2/5 — Not user friendly *2021-06-13, version 1.0.5* It took 12 hours before I got my confirmation email to login. The app is very sensitive to typos (I had a space after my name and it kept coming up INVALID, once I backspaced the space, it proceeded.) Plus, there's a $1.75 processing fee....I'll pay the 50 cents for a stamp, thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*