# myCustomers+ — user reviews > 95 indexed App Store user reviews of myCustomers+ by Mary Kay Inc., rated 3.20/5 from 438 ratings. - Source: https://appshunter.io/ios/app/mycustomers-plus/id1126501083/reviews - App overview in markdown: https://appshunter.io/ios/app/mycustomers-plus/id1126501083.md - Rating breakdown: 5★ 152 · 4★ 63 · 3★ 60 · 2★ 55 · 1★ 108 ## What do users think of myCustomers+? Overall sentiment: negative **Pros** - 💻 Easy to use - 📊 Helpful for managing customers and orders - 🔍 Convenient inventory tracking **Cons** - 🐛 Frequent crashes and bugs - 🔄 Inconsistent inventory updates - 🗂️ Loss of customer and order data after updates - ⚠️ Unreliable app functionality **Commonly reported bugs** - Inventory numbers not staying updated - Orders disappearing or becoming uncompleted - Inability to add or remove inventory items - App crashing on launch or during use - Sync issues with Mary Kay InTouch **Most requested features** - Print/text receipts and invoices - Ability to mark items as gifts or write-offs - In-app reports for deductions and inventory - Integration with mapping apps for customer addresses - Direct ordering capabilities from the app ## Newest reviews (16 of 95) ### 2/5 — No “My Inventory” Option & Unable to add Sales tax to Orders *2025-07-14, version 6.0.3* I am looking to update inventory but there is no option in the app I have, currently. I am also unable to add the state sales tax to customer orders. Is there a fix for both of these issues? ### 2/5 — Inventory where? *2025-04-05, version 6.0.2* Not being able to keep up with the inventory when having the option before is very frustrating. Not sure what happened, but it would be great and essential to our business if we could access this. If the problem exists and you’re made aware, inform your consultants of the issue and pose a solution or let them know you’re working on it at least. SMH! ### 3/5 — Keep items longer *2025-02-02, version 6.0.0* Can you keep the discontinued items on a little longer please? ### 1/5 — My inventory is gone *2025-02-01, version 6.0.0* Just updated my app and my entire inventory list is gone! Not sure why they removed this feature. I am very disappointed ### 2/5 — Frustrating *2025-02-01, version 6.0.0* Why did the add my inventory option go away??? That was one of the best part of this app. It was a great tool. It was glitching for a while you fixed it so it doesn’t crash anymore but why why take away the inventory option! Please bring it back ### 1/5 — Ex-Director for 25 years *2024-12-31, version 5.0.13* Impossible to navigate! Get with the times Mary Kay!! ### 1/5 — App not working at all *2024-10-18, version 5.0.11* This app has been fine since 2017 but all of a sudden it just doesn’t stay open when I get passed the Face ID. I can’t even do app support thru apple bc page just loads. What is happening? I need this to run my business. I have tried removing the app. ### 3/5 — App not maintained *2024-10-07, version 5.0.10* Originally, I loved the functionality of this app to be able to keep up with inventory. But the recent updates have not been kept up & The app now will not scan orders in & is not stable, crashes in the middle of orders, etc ### 2/5 — New version is frustrating *2024-10-07, version 5.0.10* Ever since the app updated I am having trouble keeping it open. I keep having to login with my password every time I answer a text or phone call. It’s very annoying. And it keeps freezing ### 2/5 — Not the Best *2024-10-05, version 5.0.10* The app always freezes - even mid order. It’ll just freeze and I have to close/reload for it to do it all over again. Takes far too long to process orders. Needs to show total order amount with propay deduction instead of making consultants guess what the number will be. ### 3/5 — Struggle is real *2024-10-04* I have problems where my app will freeze and not let me select a product or freeze and not let me type more of the name of a product to bring up a selection. It will also freeze and close the app so I have to reopen it and log back in. It is quite frustrating, something that should take a minute takes 5 or 10 or longer… ### 1/5 — Keeps closing *2024-09-23, version 5.0.9* The app keeps closing as soon as I click on it and open it up. Ever since I downloaded the newest iOS update. Maybe that’s a coincidence. ### 3/5 — Having trouble *2024-04-24, version 5.0.6* In the last two days I have been unable to process my customers orders, I’m very frustrated. When I go on the App, I immediately receive a message saying Recent changes aren’t compatible with Mary Kay’s Server, We will use the online information for this order. I click Ok but I still can’t process a order. It just keeps thinking. ### 1/5 — My consultant number deleted *2023-11-25, version 4.7.2* My consultant number was deleted and it sends me the wrong order. I’ve been trying for months to get on. Is this app still working? ### 4/5 — Was working great *2023-06-27* I recently updated the app about a week ago. It was working perfectly until then. It continues to close for no reason. It does this right in the middle of an order. Besides that I love this app. It where I put every ones orders in and keep up with what they have used. I can easily keep track of notes, colors they’ve tried and see their wish list when they add products. ### 3/5 — Inventory not updating correctly *2023-04-07, version 4.2* Inventory is not updating correctly and it’s throwing me off. Can this be fixed? Or who do I need to report it? ## Most critical reviews (10 lowest-rated) ### 1/5 — Please THE INVENTORY *2025-08-07, version 6.0.4* I just began to know what to do I. My business and I’m seriously ordering product now. What happened to the scan inventory option. Please put it back!!!!. ### 1/5 — Used to be Good! *2025-04-27, version 6.0.3* This used to be such a great app!! I don’t understand the change of not letting us see our inventory and not being able to create receipts. What’s the purpose of this app now? Pretty much nothing!! ### 1/5 — Where is the Inventory option? *2025-03-22, version 6.0.2* This app doesn’t even give the option to manage your inventory…. It’s not there anymore. Where is it? ### 1/5 — My Inventory Disappeared!! *2025-03-08, version 6.0.2* My Inventory is missing ### 1/5 — Sync Issues *2025-03-05, version 6.0.2* I’m having trouble with My Customer+ each time I close the app and reopen I have to re-login and setup a new pin to see my customers. This has never happened before. ### 1/5 — No inventory report option now? *2025-02-23* There is no inventory report option now? But the app reportedly allows you to manage inventory. Has always had an option to do an inventory report, but this year it is missing. I am probably going to stop even trying to sell Mary Kay if this stupid app can’t even do the most basic things. Why bother, if Mary Kay won’t support us, maybe we should stop supporting them by selling their products for free. Consults take all the risk, buy the inventory about to be outdated/ changed, and now we can’t even run a basic inventory report. ### 1/5 — What did y’all do to this app?? HELP!! *2025-02-05, version 6.0.1* The newest update has caused the app to stop working. I can’t add anything to any orders. I need help. I’ve restarted the app, my phone and updated everything and reset everything. This is my main source of keeping up with my orders. ### 1/5 — Fix IT *2025-02-05* This is an app that shouldn’t have so many issues. Coming from a renowned company these sort of issues shouldn’t BE so catastrophic. As of today 2/4/25 I am reconsidering my future affiliation with Mary Kay. It’s difficult enough to be a seller but not having support and now be advised to purchase even more to support my business is opening my eyes as to why this is failing. That cuts further into my profits which are about 40%. Add in advertising, samples and promotional sales it’s more like 25%. It’s not standing up like I had hoped. If I now have to find a platform to pay for to manage my inventory and orders I need to find a new venture. From a numbers standpoint I’m out. Good luck. But if you mean what you say - THEN FIX IT! ### 1/5 — Inventory feature *2025-02-03, version 6.0.0* I’m very upset that the inventory feature has been removed! I now have lost my beginning inventory numbers from the start of the tax year. This is a crucial feature for running a small business. TERRIBLE IDEA TO REMOVE!!! ### 1/5 — Doesn’t add products to invoice *2025-02-01, version 6.0.0* After updating the app, it doesn’t allow me to add products to an invoice. Please fix this. It was fine before the update. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2025-04-01, version 6.0.2* Pull up a customer add their order take their payment it’s amazing! ### 5/5 — My customer app *2025-02-03, version 6.0.0* My customer app keeps track of my customers when I enter their information love this app ### 5/5 — Love this App!!!! *2024-02-29* This is the best app for virtual sales tickets and keeping notes on customers and using tags to manage customers. Love that I can always access from my phone on the go of what a customer ordered and when she ordered it from the virtual customer records. No more paper filling. And I can print out a customer sales report monthly with a few clicks since I do all orders on this system now. ### 5/5 — Love the App..but it’s being glitchy lately *2020-11-30* Love it, couldn’t live without it! I’ve been using it since it came out! Love everything about it! However since the recent update I have been experiencing issues with the inventory scanner. Which will not work. Please resolve as quickly as is possible so that I may continue using this app and continue loving everything about it! Thank you for offering this wonderful app for us! ### 5/5 — Love this app!! ❤️ *2020-06-01* I can organize my inventory and add to it. I can manage my customers and see what they have previously purchased to make recommendations. Manage their information and their orders. I can also add the sales tax and make any adjustments to the order! 🤩 Excellent!! Can’t wait to see more features and play around with them! ### 5/5 — Great time management *2019-01-28, version 2.7* I love how easy it is to place orders, track inventory, and search for products in the catalog! It saves me a lot of time at closings, and when customers need to re-order I can simply look at what they’ve ordered in the past! I love this app! ### 5/5 — Amazing. iPhone X can’t use facial recognition *2019-01-08, version 2.7* I love this app!! When I upgraded to my gen X, the app wouldn’t open. I contacted the company and they let me know to use a pin instead of facial recognition. That it was an issue they’re working on. Just a heads up for iPhone X users. ### 5/5 — Absolutely Love *2018-01-01, version 2.0* Absolutely love this app, especially since the Fall 2017 upgrade. Uploaded my inventory and was able to print year end inventory and sales reports! Love that the order, inventory, catalog and customer info are always at my fingertips even when I'm away from my office. ### 5/5 — Easy Customer Tracking *2017-08-21, version 1.2* I have to learn about the other features but saving my customer info is great! I don't have to save a ton of contacts to my phone just in the APP ### 4/5 — App Closes on its Own *2024-09-26, version 5.0.9* Love the app there are moments when I’m using the app that the app closes down on me. Some days are worse than others. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*