# MyDART Des Moines — user reviews > 124 indexed App Store user reviews of MyDART Des Moines by Bytemark, Inc., rated 4.40/5 from 423 ratings. - Source: https://appshunter.io/ios/app/mydart-des-moines/id1294661597/reviews - App overview in markdown: https://appshunter.io/ios/app/mydart-des-moines/id1294661597.md - Rating breakdown: 5★ 310 · 4★ 46 · 3★ 17 · 2★ 15 · 1★ 35 ## What do users think of MyDART Des Moines? Overall sentiment: positive **Pros** - 🚀 Convenient and easy to use - 👍 Helpful trip planning - 💡 Affordable and essential public transit - 🚌 Friendly and reliable drivers - 🛒 Useful for getting to events like the Iowa State Fair **Cons** - 🐛 Buggy and crashes frequently - ⚠️ Inaccurate real-time bus tracking - 🔍 Confusing user interface and navigation - 💳 Issues with purchasing tickets and managing accounts - 🚧 App not always compatible with latest OS updates **Commonly reported bugs** - App crashes when trying to access map feature - Login and account creation process is unreliable - Trip planning feature often displays incorrect information - Tickets purchased through app sometimes not recognized - App becomes unresponsive or freezes unexpectedly **Most requested features** - Improve real-time bus tracking accuracy - Add more payment options and make purchasing tickets easier - Provide a more intuitive and user-friendly interface - Ensure app compatibility with latest OS versions - Offer discounted or free fares for low-income riders ## Newest reviews (18 of 124) ### 3/5 — Buggy *2025-12-31, version 4.130* It keeps not letting me press buttons ### 4/5 — MyDART app *2025-12-18, version 4.130* The app doesn’t always work when I need it. I have to delete it off of my phone and download again to use Trip Planner. ### 4/5 — Convenient and Inexpensive *2025-12-03, version 4.130* I ride dart when my car is in the shop. I like sitting back with no worries and watching the scenery. I SURE HOPE MY SERVICE ISN’T ELIMINATED! ### 4/5 — Almost perfect *2025-11-18, version 4.130* I love the app and the updates look and feel really good and user friendly. But for some reason it won’t work with American Express. Please help!!! ### 3/5 — Newbie *2025-11-11* Reclaiming Independence I’m starting with 3 stars because I’m just beginning this adventure. At 73, with no car and a proud “do it myself” attitude, I needed to find a way to travel around Des Moines, where I want to go and when I want to do it. Taxi? Uber? Lyft? All too expensive on a Social Security budget. Hence, the city bus. I have to admit, it has taken me months to work up enough courage to start. First step - find the My Dart App on the App Store. Think awhile on it, then download it, then look at the app icon awhile. Open the app, get overwhelmed, close and think on it awhile. My grandson, who lives about 2 blocks from me, recently started working at Walmart. He takes the bus everyday. Hmmm…maybe ask him about it. Think on it awhile. Ask him some simple questions like How do you find out where to get on? Where to get off? How much does it cost? How do you pay? Is it scary? Are the people who ride scary? Are the drivers mean or friendly? He chuckled at me. He said “tomorrow is my day off. How about if I walk to your apartment and we explore the city via the DART bus system?” I’m nervous and also excited! I hope to give another review with 5 stars. **Developer response:** Hello, thank you for your review! Please contact our customer support at dart@ridedart.com, and they will be happy to assist you with any questions. ### 2/5 — Keeps crashing *2025-09-27, version 4.130* This app used to work great but lately I cannot get it to complete a trip planning before it freezes up. The only solution to close out of the app, reopen and try again. Several attempts (20) with one successful result. Very frustrating! ### 4/5 — Frustrated *2025-09-16, version 4.130* I have uninstalled and reinstalled but the apps keeps giving errors. Could someone please contact me? Thanks. UPDATE: I have contacted customer service, and the problem is still unresolved. ### 3/5 — Bugs *2025-08-29, version 4.130* It has to many bugs. The app freezes and it won’t let change the departure. So I have to use the website:/ ### 4/5 — Dart App is Bussin’ *2025-08-21* Great tool to have if you use DART daily like myself. I rely on this app more than any other app on my phone. But Lately it hasn’t worked like it should. I have an iPhone. Plus Sometimes the real time feature doesn’t work and you have no idea when your bus is going to show up. But when it works it is priceless to me! **Developer response:** Thank you for sharing your experience with us; We are happy to hear things are working great for you! Safe Travels! ### 2/5 — App Issues *2025-08-14, version 4.130* Screen has been freezing up and so I deleted the app and downloaded it again and now my 7 day ticket is gone! 😡 ### 5/5 — Great service *2025-08-12, version 4.130* Thanks Dart for making public transit accessible and affordable. ### 5/5 — Easy *2025-08-07, version 4.130* So glad we used Dart to get to the Iowa State Fair. Easy door to gate service. Driver was friendly and bus was clean. ### 2/5 — Sometimes it works and sometimes it doesn’t work *2025-05-22, version 4.101* Sometimes it works and sometimes it doesn’t work or it takes forever to update and sometimes you can’t tell if the bus is running on time or late even if you refresh it and it hardly works anymore. ### 5/5 — B *2025-05-10, version 4.101* Ty ### 5/5 — Customer service person. *2025-05-02, version 4.101* Awesome job Elijah ### 5/5 — I love DART! Please stop cutting their funding! *2025-04-30* In my opinion, this app is pretty sophisticated and can do quite a bit, aside from not always depicting bus times accurately (this is not an app issue but rather an operations issue). My only complaint as of now is it can take a while to fix bugs. On my soapbox: If someone who has power sees this, please do NOT cut any more DART funding or routes. DART is an essential part of living in Des Moines, benefits the lives of so many people — AND the environment — and deserves to be regarded with importance. As a blind and disabled individual active in the Des Moines community, DART is essential for me getting around independently. Because of DART, I can contribute positively to the community and so can many others. Thank you for reading this and making our town an equitable place to stay. **Developer response:** We are so pleased to hear you are enjoying our services. Take care! ### 5/5 — Essential app for great bus service *2025-03-27* I’ve had very few issues with this app, if ever. But let me say this, dart is something we need to preserve. Dart plays a really important part in ensuring EVERYONE can get around to where they need to go. Despite being chronically underfunded, for those living near downtown or even in the suburbs, this is a reliable service that has always been affordable. I’m proud of my city for having solid public transit, but the only downside is that it could be better, if we allowed the funding for it. **Developer response:** Thank you for taking the time to leave a review. We are happy to hear you are enjoying the app! ### 5/5 — I Love Public Transit! *2025-02-12* I think dart gets a bit of a bad wrap but im not sure why! I just used dart for the first time and omg I was so impressed the route planner is helpful and you can tell that everyone at dart is really working to make it a convenient experience from the app to the helpful folks at dart central station to the sheer amount of ways to get the bus sechedule. There are printed versions, there’s this app there are the text and call features on the signs for each stop. I think we in Des Moines need to take greater advantage of this wonderful resource! Thank you dart! **Developer response:** Thank you so much for your review. We are happy to hear you are having a great experience with us. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lag too much *2025-10-31, version 4.130* Laggy ### 1/5 — Error keeps occurring when purchasing a ticket *2025-01-30, version 4.095* I can’t purchase a ticket or sign in without an error app needs to be updated I use dart often. ### 1/5 — I hate this app and i hate this bus *2025-01-25, version 4.095* Horrible ### 1/5 — Can’t pay for fares without signing up for an account *2024-08-11, version 4.095* In an annoying move to get discounted fare to the Iowa state fair dart is forcing you to buy tickets through the app. Totally fine. I go to buy now and it won’t allow you to use your cc or wallet unless you ‘sign in’. I’m sorry dart I’m not giving you my email to spam me to buy a bus ticket once a year. Please change this immediately. ### 1/5 — Inaccurate *2024-08-02, version 4.095* Bus tracking is often way off ### 1/5 — Crashes *2024-05-04, version 4.028* App crashes every time I open the trip planner ### 1/5 — Map crashing *2024-04-17, version 4.028* Every single time I select the map option, the app crashes and I can’t get away from the map when I relaunch so it’s just stuck in a crash loop ### 1/5 — Always have issues planning a trip. *2024-04-10, version 4.028* App is always down. ### 1/5 — The app is messed up *2024-04-01, version 4.028* I have been trying to buy tickets for the last month and the app just freezes. I’ve downloaded it and re downloaded it same issue. ### 1/5 — Sign up failed *2023-09-21, version 4.028* Cannot sign up or login since Monday. Asked the clerk at the Dart center and he said the Dart had nothing to do with this. He emphasized this was not the common situation but still cannot login or sign up. Don’t know what happened. Cannot take buses.¯\_(ツ)_/¯ ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2026-01-13, version 4.130* Great app, use it every day! ### 5/5 — Awesome bus app *2025-12-02, version 4.130* It helps me to catch my bus and I could pay through the app on it. Awesome bus app go and get it today. ### 5/5 — Awesome bus app *2025-11-06, version 4.130* It helps me to catch my bus and I could pay through the app on it. Awesome bus app go and get it today. ### 5/5 — Excellent service *2025-11-06, version 4.130* Help a lot with dart ride from work to home. ### 5/5 — Worth the $$$ *2025-11-03, version 4.130* I love the Dart app. It’s easy to use and I haven’t had an issue worth complaining about. Give it a try ### 5/5 — Needs more funding *2025-10-07, version 4.130* Dart is a essential public transport for many in Des Moines it needs to be backed by politicians with more funding instead of less love the app it’s smooth and efficient ### 5/5 — New Rider/Tech user *2025-09-29, version 4.130* Thanks for the convenience, clarity, and reliability. ### 5/5 — Rider *2025-09-18, version 4.130* Drivers are AMAZING!! ### 5/5 — Ran *2025-08-29* Apps always makes thing like public transit a little easier doesn’t it, especially when it can tell you if it’s running on time or already passed. Good app **Developer response:** Thank you for your review! ### 5/5 — Great Service *2025-08-27, version 4.130* Excellent staff and skill. Making each ride enjoyably and comfortably on time as possible. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*