# MyDEMCO — user reviews > 24 indexed App Store user reviews of MyDEMCO by Dixie Electric Membership Corporation, rated 2.22/5 from 55 ratings. - Source: https://appshunter.io/ios/app/mydemco/id1548364699/reviews - App overview in markdown: https://appshunter.io/ios/app/mydemco/id1548364699.md - Rating breakdown: 5★ 11 · 4★ 4 · 3★ 3 · 2★ 5 · 1★ 32 ## Newest reviews (6 of 24) ### 1/5 — Garbage *2021-07-15, version 3.9* Who designed this? The old app worked fine. This one doesn’t let me enter my payment information. The option to save and continue doesn’t work and my only option is to hit the back button which erases everything. ### 1/5 — The other app was better *2021-07-11, version 3.9* Like most others I am being forced to use this new app. I can’t log in to pay my bill because it won’t take my credentials and ask for my account number, which of course I don’t have because of paperless billing. So now I am forced to call them and sit on hold for lord knows how long so that I can pay my bill ( I like electricity it lets me cook, have ac, internet access) and try to find out my account number so I can sign up for this new stupid app. ### 1/5 — DEMCO *2021-07-05, version 3.9* You destroyed what was a good app! Get busy and fix it! We need it! 😡 ### 1/5 — Bad *2021-07-03, version 3.9* Can not pay different accounts under the same name. The thing keeps crashing. It’s horrible!!!!!!! ### 1/5 — Account access *2021-07-01, version 3.9* I was forced to switch to this newer app (the old one was just called DEMCO and not MyDEMCO) and all i get is the “communication error” message when trying to access my account. The recovery page asks for my account number ( who onows that???) instead of address and i only access my account using digital internet or app and dont know my account number!! After waiting for a paper bill to get that account number..the new app still wont let me login to access my account and only gives me the error message “try again.” DEMCO obviously doesnt monitor the app or app reviews to know it doesnt work. ### 1/5 — Sign in *2021-07-01, version 3.9* Putting my same information in as always & will not let me sign in. Kind of ridiculous if they want their money. ## Most critical reviews (10 lowest-rated) ### 1/5 — What happened??? *2026-01-18, version 26.1.0* Was a good app. Was able to follow my usage and make adjustments to my usage once I saw where I was using a lot of energy. Now it never works. Wish it would be fixed. ### 1/5 — Second time around *2024-04-15, version 24.1.0* This is my second attempt using the app. Still needs work. Pls trouble shot before pushing out to customers. ### 1/5 — Can’t Report outage *2023-12-07, version 23.3.2* Fix the app ### 1/5 — Garbage app *2022-07-08, version 3.13* Enough said with title ### 1/5 — System crash *2022-04-18, version 3.12* System is down. I know my password but it’s not logging me in anymore. ### 1/5 — Customer service worse than app *2022-02-18* First of all this app is Garbage. Thanks DEMCO for taking the cooperative’s money and wasting it on trash like this. It doesn’t work. I call the customer service, wait 15 minutes for the person to tell me to uninstall it and then resinstall it again. guess what? That didn’t work either. Thanks again for upgrading us to this garbage app at OUR expense. When is the next annual vote? ### 1/5 — Garbage *2021-10-25, version 3.11.1* I need a copy of my bill and I cannot sign in on the web or in the app. It says im not registered when trying the various means of logging in or resetting password etc. Creating a new account just hangs up and does nothing. ### 1/5 — Outage map *2021-08-31, version 3.10* Outage map not working. Also, on one screen it says that I have an outage, but the main page says no outages. On the status page it doesn’t give you a status at all for your outage. I would prefer seeing my place in line than nothing at all, even if I am in the 26,000 queue. ### 1/5 — Unable to create an account *2021-08-31, version 3.10* The application does not allow me to create an account. Does not proceed past security question and zip code. Dead end. ### 1/5 — New app has bugs *2021-08-03, version 3.10* Tried to pay my bill in the new app. First I tried to set up auto pay. Easy, right. Nope wouldn’t let me enter the last field-CVV #. So I clicked Pay bill. Entered info. It was accepted and said it be active next billing cycle. Cancelled both attempts. And called on phone to pay. The prompt say click 2 for billing but transferred me to power outages( prompt 1). Started over 3 times, Nope! Somehow 2 went 1. Called back 5th time to talk to someone, prompt 5. Due to power outage they couldn’t take my call, call back later. This app is messed up. I wrote training and taught SAP for the state, I’m a competent user. This app needs work. ## Most praised reviews (8 highest-rated) ### 5/5 — App works well *2022-01-10, version 3.12* No issues with the app for me. I was able to create an account, pay my bill, and set up autopay without issue. I was also able to pull up past bills. It did what I needed it to do. ### 5/5 — Nice App *2021-07-09, version 3.9* I downloaded the app and signed in with no problems. I made a quick and easy payment. It very easy to maneuver. ### 5/5 — Thumbs up *2021-07-01, version 3.9* It’s new, deferent. But it’s a great app. ❤️ ### 4/5 — App is fine *2021-08-01, version 3.10* The app itself is fine as long as you know how to use it. They sent out letters with new account numbers and how to set it up. Only problem I had with it was that I had no idea about the account number change or new app until I checked my mailbox just recently to find that I was late on my July payment and had to set this whole new app up after finding my regular app not working. I do appreciate the refreshed UI inside the app though. It makes it look a tad fresher. I imagine there are a lot of people who are just confused about it ### 4/5 — Easy to setup *2021-07-23, version 3.9* I found setup of the new account with the new app to be fairly simple and painless. I haven’t been able to find a place to log out of the app, but if I double-click and swipe to close the app, it does require a login to get back in. App seems pretty responsive to data requests too. ### 3/5 — Decent, but no link to power outage map *2024-09-12, version 24.3.2* The app itself is pretty good, but I’m disappointed that I have to google “Demco power outage” to find what areas are without power. This is stupid to not be able to see this from the app! ### 3/5 — App update *2021-07-13, version 3.9* App okay wish they would add face ID to log into app. ### 2/5 — Needs to be fixed *2022-10-05, version 3.14.3* App has been taking a really long time to sign in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*