# MyDiabetes: Sugar & Meal Log — user reviews > 323 indexed App Store user reviews of MyDiabetes by DIABETES SOLUTIONS UAB, rated 4.40/5 from 2,489 ratings. - Source: https://appshunter.io/ios/app/mydiabetes-sugar-and-meal-log/id6466183410/reviews - App overview in markdown: https://appshunter.io/ios/app/mydiabetes-sugar-and-meal-log/id6466183410.md - Rating breakdown: 5★ 1,744 · 4★ 438 · 3★ 123 · 2★ 24 · 1★ 160 ## What do users think of MyDiabetes? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Helpful meal plans - 💡 Good for tracking progress - 🚀 Effective for managing diabetes **Cons** - 🐛 Unreliable subscription management - 💰 Expensive with hidden costs - 🐛 Inaccurate nutritional information - 🐛 Buggy and crashes frequently - 🚫 Deceptive advertising and scammy practices **Commonly reported bugs** - Login issues and inability to access account - Errors when trying to log meals and activities - Syncing problems with connected devices **Most requested features** - Ability to adjust meal plans and recipes - Integration with other health tracking apps - More customization options for users - Improved customer support and communication ## Newest reviews (10 of 323) ### 3/5 — Scanner and food measurements *2026-08-19, version 2.58.0* I like the program but my issue is choosing measurements. Scanner is not accurate and portions-even when entered manually- don’t line up with labels. ### 2/5 — Meh *2026-08-16* The daily Tracker of food, exercise etc. is well thought out & helpful. The program to search food for calorie, carb, protein count etc. is 0/10. I got go on and on how bad it is…Junior kindergarten kids must have written it. If you’re looking for this type of App, look elsewhere…. **Developer response:** Thank you for your feedback. We’re glad you find the daily tracker helpful, but we’re sorry the food search and nutrition information have not met your expectations. We understand how important accurate and convenient food logging is for tracking calories, carbs, and protein. Please contact info@mydiabetes.health, mention this review, and include any examples or screenshots so our team can investigate and assist further. ### 2/5 — Subscriber Beware *2026-07-29* I just learn an expensive lesson. If you plan to at anytime cancel your subscription you must do it 48 hours prior to their charging, your payment method. I didn’t realize until that hour when PayPal notified me that the money had been charged. Two days and five different customer service personnel (via email) later I was told that I would not receive the refund I requested per their policies. I recommend that IF you ever plan to terminate your subscription then figure out the day they will charge you and cancel well before their 48 hour policy notice. I had forgotten all about the app because it was not user friendly for me to use so I deleted it… **Developer response:** Thank you for your feedback. We're sorry to hear about your experience. Please contact us at info@mydiabetes.health and mention this review in your email so our team can locate your case, review what happened, and assist you further. ### 2/5 — Expensive template *2026-07-28, version 2.57.0* I didn’t expect to be charged $73 a month for this app. It provides a great template to keep track of your progress, but $73 a month is unacceptable ### 1/5 — Disappointed *2026-07-07, version 2.56.0* Be careful in using this app. Cancelled my subscription and still got charged the full price of $47. ### 1/5 — Unauthorised payments *2026-07-03, version 2.56.0* DO NOT USE - They take unauthorised hidden subscription charges ### 1/5 — Still trying to rob me! *2026-06-26, version 2.56.0* Do not use! It isn’t helpful. But the biggest issue…I’ve tried to cancel since May 23, 2026, and today they are still trying to charge me. I’ve had to lock my card! I’ve tried to co tact again, and still nothing. ### 4/5 — Not as up to date *2026-06-26, version 2.56.0* I have had diabetes for 20 years and have kept it under control by just diet. The week look at what you eat not accurate. If I put I have potatoes it does not let me say it was just one time. Which makes the week meals off. There are also to many dry bean recipes some can’t eat them because of digestion issues. ### 1/5 — $42 /month!!! *2026-06-26, version 2.56.0* I never intended to subscribe to this app and never used it, but was charged $42/month. They don’t make it easy to see what you are paying or even that you are paying. ### 1/5 — Theft *2026-06-24, version 2.54.0* I canceled my account in December then you charged me 99.99 in June that is theft ## Most critical reviews (10 lowest-rated) ### 1/5 — Refund *2026-08-18, version 2.58.0* Make sure you are careful about the free trial. Because if you aren’t, they will charge you without a reminder. And if you contact immediately after the charge for a refund, they will not give you one. They are inflexible. Deleting the app when you decide you don’t want it, is not enough. You have to cancel the subscription first. ### 1/5 — cancelled my subscription *2026-08-17, version 2.58.0* I purchased the app for 6 months cancelled it at apple and did not specifically write to them but they just recharged me for a full year as they’re policy does not allow my cancellation, will never do business with them again ### 1/5 — Not even worth 1 * *2026-08-11, version 2.58.0* Didn’t use the app as I didn’t find it helpful. 6 months later I’m charged over £100 to renew without any emails to make me aware of the renewal. Contact for support within 24 hours of being charged, basically told to suck it up with no option of a refund as it was in the small print 6 months ago. Absolutely no point “reaching out to them” they couldn’t care less. ### 1/5 — Disappointed *2026-08-11* Was not notified before charge for a year. No refund. Be very careful with this app. **Developer response:** We’re sorry to hear about your experience with the renewal charge. Subscription pricing, recurring billing terms, and renewal conditions are presented during checkout and included in our terms and conditions. If you’d like us to review your case, please contact info@mydiabetes.health, mention this review, and include your account details so our team can investigate the charge and assist you further. ### 1/5 — Rubbish App *2026-08-03, version 2.57.0* Very disappointed with this app. Have used it for a few days but will now delete it. What a waste of money. ### 1/5 — Not for anyone in the UK *2026-07-26, version 2.57.0* Be aware that a lot of “common” foods are not on the app. Less than one day in and I can’t find the Warburton bread I have, nor foods that are Tesco branded. ### 1/5 — AVOID AT ALL COSTS !!!!!! *2026-07-25, version 2.57.0* Since i don’t know and was unaware of cancelling within the app the billed me again and are refusing to provide a refund. There are a lot better apps than this POS. Update: I was refunded my money but they just billed me again for a yearly subscription. STAY AWAY from this app!!!! Horrible customer service and unfortunately apple can’t do anything as the app doesn’t show up under subscriptions ### 1/5 — Unauthorised payments taken *2026-07-20, version 2.56.0* I have just had two unauthorised payments of £95.99 and £42.00 taken from my account with no previous warning. Not impressed. ### 1/5 — Thieves *2026-07-14, version 2.56.0* I got This app with the understanding that i would pay £28.99 for six month membership. That is what my app subscription page is telling me. They took £95.99 and then when i cancelled my subscription they took another £42. Don’t get this app. They take what they like and you have no control. ### 1/5 — Avoid !!! *2026-07-12, version 2.56.0* I paid the initial, reduced , offer but quickly decided it was not for me. I now discover the company have taken a further full payment in spite of the fact I deleted the app and do not use their services. DO NOT SIGN UP. THE COMPANY ARE ONLY INTERESTED IN YOUR PAYMENTS. CUSTOMER SERVICE NON-EXISTANT. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2026-08-18, version 2.58.0* The ability to track blood sugar readings, meals, and daily habits has been incredibly useful. It helps me better understand my health patterns. ### 5/5 — Nice app *2026-08-17, version 2.58.0* This app makes it much easier to monitor my sugar levels and understand my patterns. ### 5/5 — The best app *2026-08-17, version 2.58.0* Clean design and very user-friendly. I can log my readings in just a few seconds. ### 5/5 — The best app *2026-08-06, version 2.57.0* Simple but powerful tool for tracking diabetes. Exactly what I needed. ### 5/5 — Nice app *2026-08-06, version 2.57.0* MyDiabetes: Sugar & Meal Log is super easy to use. I can track my sugar levels and meals without any confusion. ### 5/5 — Amazing *2026-08-04, version 2.57.0* Adding meals is quick and straightforward. I appreciate how much nutritional information is available. ### 5/5 — Helpful Logs *2026-07-26, version 2.57.0* This app exceeded my expectations. The recipe ideas are practical, and the tracking tools are easy to use. It's been a helpful companion for my daily health goals. ### 5/5 — Very Useful *2026-07-21, version 2.57.0* I've tried several diabetes apps, and this is the first one I've actually stuck with. The meal logging is quick, the interface is clean, and seeing all my glucose records in one place helps me stay consistent. ### 5/5 — Revolution! *2026-07-08, version 2.56.0* This app has made an impact on me! It keeps me on track and helps me to adapt throughout the day. Just noting things down in such an easy way helps me to recall high glucose incidents and what prompted it. ### 5/5 — This App is a life changer *2026-06-24, version 2.54.0* I only started 3 days ago so still finding all the features but living the recipes and advice. Wish I had found this years ago. Already feeling more energised. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*