# myDSG

> Mobile app for Shell Gas users to manage accounts and order LPG cylinders. (iPhone/iPad app by DSG Energy Limited.)

- Source: https://appshunter.io/ios/app/mydsg/id1420420339 (this page in markdown: same URL + `.md`)
- Developer: [DSG Energy Limited](https://appshunter.io/developer/1420420338)
- Category: Utilities, Lifestyle
- Price: Free
- Age rating: 4+
- Requires: iOS 12.0 · 25 MB
- Languages: American English, Chinese (Simplified, China)
- Released: 2018-08-08
- Data updated: 2026-06-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mydsg/id1420420339/reviews.md

## What is myDSG?

One of a kind new mobile app "myDSG" produced by DSG Energy to cater the needs of Shell Gas users (including Piped and Cylinder users) by offering a comprehensive range of services and functions.

【Exclusive LPG mobile account management】
With the enhanced myDSG app, piped Shell Gas customers can manage their LPG accounts anytime and anywhere, including access to current and past LPG bills and payment records, etc. Users can also use the barcode on the e-bill to pay with ease at convenience stores. A set of reminder services are available to remind users of the monthly meter reporting, monthly billing and schedule regular safety inspection. Just a simple login, users can access the information, reports and reminder service in just a few clicks.

【One-click cylinder ordering service】
The “One Click” function provides the simplest and easiest way to order cylinder Shell Gas for LPG users. Users don’t have to worry about where to find the LPG distributors to order LPG, myDSG app is now able to automatically find the nearest distributor based on your current location. Users can now order Shell Gas cylinders with no hassles.

【Latest safety information and promotions highlights】
Through the special "DSG Highlights" page, users can gain access to the latest DSG updates including LPG safety knowledge and videos, regular promotional offers, selected recipes etc. We will keep on improving to provide the best in class services to our customers to make their life better and easier.

## Key features

- Exclusive LPG mobile account management
- Access current and past bills
- Pay bills at convenience stores
- Reminder services for reporting and inspections
- One-click cylinder ordering
- Find nearest LPG distributors
- Latest safety information and promotions

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/mydsg/id1420420339/reviews.md

### 1/5 — Not working

*2025-06-20, version 1.0.7*

Cannot open the app, cannot do payment, very bad

### 1/5 — 經常自動登出

*2025-05-04, version 1.0.7*

好煩，不定時自動登出，今日登入完，聽日又登出咗

### 1/5 — 登入唔到

*2025-04-22, version 1.0.7*

登入唔到發生什麼，只能夠用網頁版

### 1/5 — 廢app

*2025-03-16, version 1.0.7*

成日話驗證碼錯

### 1/5 — Login page in app

*2025-03-15, version 1.0.7*

Why always 驗證碼錯誤😑

### 1/5 — Terrible apps

*2025-01-19, version 1.0.7*

Since two year try to create an account it is just impossible, the app won’t accept my E mail or phone number which I use since 21 years and now with upgraded version it goes to Chinese by default.
At the DB North office they are unable to help 
Just frustrating

### 1/5 — Not support IOS18

*2025-01-04, version 1.0.7*

Can't open app from iPhone 16 with IOS18.2

### 1/5 — 垃圾中之垃圾

*2024-12-17, version 1.0.7*

垃圾程式，比垃圾更垃圾。都不知什麼原因，不能夠手機儲存登入資料及密碼，每次都要尋找帳戶號碼填寫，真垃圾！

### 1/5 — 垃圾app

*2024-12-02, version 1.0.7*

每次用都登出我，邊個垃圾vender 做

### 1/5 — Cannot login for many months and now cannot even open the APP

*2024-10-31, version 1.0.7*

Why can’t they fix the problems for such a long period of time? I have to call the hotline or login the website and type in all the information every month just to report the meter.

## Frequently asked questions about myDSG

### What does the myDSG app do?

The myDSG app is designed for Shell Gas users, offering comprehensive services for both piped and cylinder LPG customers. It allows users to manage their LPG accounts, view bills and payment records, and order gas cylinders with a single click. The app also provides access to the latest safety information, promotions, and recipes.

### How can I manage my LPG account with myDSG?

Piped Shell Gas customers can use the myDSG app for exclusive mobile account management. You can access your current and past LPG bills and payment records, and even use the barcode on your e-bill to pay at convenience stores. The app also offers reminder services for meter reporting, billing, and safety inspections.

### How do I order a Shell Gas cylinder using the app?

The app features a 'One Click' cylinder ordering service for LPG users. It simplifies the process by automatically finding the nearest LPG distributor based on your current location. This allows you to order Shell Gas cylinders hassle-free without needing to search for distributors yourself.

### Is the myDSG app free to use?

Yes, the myDSG app is available for free. It does not have any in-app purchases or advertisements, providing a completely free service to its users.

### What kind of safety information is available on the app?

The 'DSG Highlights' page on the app provides users with access to the latest DSG updates. This includes essential LPG safety knowledge, informative videos, and details on regular promotional offers. The app aims to keep users informed and enhance their experience with Shell Gas services.

## Version history (last 5 releases)

### 1.0.7 — 2024-05-06

bugs fixed

### 1.0.6 — 2024-01-31

Layout and functions are updated

### 1.0.5 — 2021-01-13

Update Online Appointment gui

### 1.04 — 2020-06-23

- Enhance meter reading page
- Upgrade in-app payment code (i.e. FPS, 7-Eleven, Circle K payment code)

### 1.0.3 — 2020-04-30

fix meter reading bug
new registration

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## Related topics

[ipegba](https://appshunter.io/ios/topics/ipegba) · [dsg](https://appshunter.io/ios/topics/dsg)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*