# myDSG — user reviews

> 50 indexed App Store user reviews of myDSG by DSG Energy Limited.

- Source: https://appshunter.io/ios/app/mydsg/id1420420339/reviews
- App overview in markdown: https://appshunter.io/ios/app/mydsg/id1420420339.md

## Newest reviews (20 of 50)

### 1/5 — Apps 壞

*2024-10-30, version 1.0.7*

Apps壞都算，網頁都壞埋，其實你哋唔update 個apps咪算囉，之舊版本又易用，轉左仲衰，連錶都報唔到，極差體驗

### 1/5 — Terrible apps

*2024-10-26, version 1.0.7*

Very user unfriendly 
It’s meaningless to use customer’s account number to logon

### 1/5 — Very poor app

*2024-10-25, version 1.0.7*

When you try to log on, it says that your password is correct. Then you go to reset your password, it asks you to log on direct. Rubbish.

### 1/5 — 點解你個app 可以幾個月都唔fix????

*2024-10-25, version 1.0.7*

點解你個app 可以幾個月都唔fix????
你個app 識彈通知出嚟叫人記得交錢，但係入唔到個app，"we are sorry, back, close, reatart"，幾個月都仲未整，cls

### 1/5 — Malfunctioned app cannot be used

*2024-08-31, version 1.0.7*

Cannot be used, with a "we are sorry" message and showing an unhappy face on the background

### 1/5 — Low grade Apps

*2024-07-24, version 1.0.7*

Very user unfriendly. 🙄

### 1/5 — Worst app ever

*2024-06-09, version 1.0.7*

The only good thing about the app is it looks nice. It’s horrible functionality wise.

### 1/5 — 廢app

*2024-05-11, version 1.0.7*

垃圾app，又冇face ID，每次要打密碼，報標又要入電話號碼，又要打驗證碼，仲麻煩過d銀行app

### 1/5 — 每次都強制登出！

*2024-04-28, version 1.0.6*

每次開app都係話強制登出，要重新登入！咁簡單嘅bug都唔fix，要個app黎做乜？

### 1/5 — Login failed

*2024-01-31, version 1.0.5*

Cannot login

### 1/5 — 不斷話無網絡連接

*2024-01-31, version 1.0.5*

已經好耐都唔搞番掂佢，想點

### 1/5 — The app still saying no network

*2024-01-25, version 1.0.5*

The app still saying no network around 2 months

### 1/5 — 每次都說沒有網絡不能連線

*2024-01-20, version 1.0.5*

第一次遇到公共事業應用程式是不能夠連接網絡的？

### 1/5 — Says no internet despite connected to wifi

*2024-01-16, version 1.0.5*

As below. Tried deleting and reinstalling. Still not fixed

### 1/5 — Cannot access internet

*2024-01-11, version 1.0.5*

Useless

### 1/5 — fix your app asap

*2024-01-10, version 1.0.5*

bad

### 1/5 — No Internet access error

*2024-01-10, version 1.0.5*

The app keeps saying there is no internet while the internet is obviously on. Pls fix it!

### 1/5 — Login

*2024-01-10, version 1.0.5*

The app doesn’t work even if you have an internet connection keeps saying try later with a connection. Useless app

### 1/5 — 不能使用

*2024-01-09, version 1.0.5*

系統總是顯示要連線至互聯網

### 1/5 — System failure

*2024-01-05, version 1.0.5*

Same issue as mentioned by others. I’ve reset password on website as instructed but app still shows no internet connection and cannot work. Please rectify ASAP

## Most critical reviews (10 lowest-rated)

### 1/5 — Not working

*2025-06-20, version 1.0.7*

Cannot open the app, cannot do payment, very bad

### 1/5 — 經常自動登出

*2025-05-04, version 1.0.7*

好煩，不定時自動登出，今日登入完，聽日又登出咗

### 1/5 — 登入唔到

*2025-04-22, version 1.0.7*

登入唔到發生什麼，只能夠用網頁版

### 1/5 — 廢app

*2025-03-16, version 1.0.7*

成日話驗證碼錯

### 1/5 — Login page in app

*2025-03-15, version 1.0.7*

Why always 驗證碼錯誤😑

### 1/5 — Terrible apps

*2025-01-19, version 1.0.7*

Since two year try to create an account it is just impossible, the app won’t accept my E mail or phone number which I use since 21 years and now with upgraded version it goes to Chinese by default.
At the DB North office they are unable to help 
Just frustrating

### 1/5 — Not support IOS18

*2025-01-04, version 1.0.7*

Can't open app from iPhone 16 with IOS18.2

### 1/5 — 垃圾中之垃圾

*2024-12-17, version 1.0.7*

垃圾程式，比垃圾更垃圾。都不知什麼原因，不能夠手機儲存登入資料及密碼，每次都要尋找帳戶號碼填寫，真垃圾！

### 1/5 — 垃圾app

*2024-12-02, version 1.0.7*

每次用都登出我，邊個垃圾vender 做

### 1/5 — Cannot login for many months and now cannot even open the APP

*2024-10-31, version 1.0.7*

Why can’t they fix the problems for such a long period of time? I have to call the hotline or login the website and type in all the information every month just to report the meter.

## Most praised reviews (3 highest-rated)

### 5/5 — Good!

*2018-08-13, version 1.0*

Convenient for reservation and meter reading

### 2/5 — 客戶資料設定

*2019-12-22, version 1.0.1*

每次都要重新找客戶資料，非常麻煩。應該用 face ID作輸入密碼，便保留基本客戶設定。癡都要不用每一次重新輸入

### 2/5 — 首次登記𣎴到

*2018-09-27, version 1.0.1*

首次登記已按賬單輸入客戶編號，但提交時彈出「不是有效的客戶編號」，登記不到！

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*