# myEarthLink Mail

> Mobile application for managing EarthLink email, contacts, and support. (iPhone/iPad app by EarthLink LLC.)

- Source: https://appshunter.io/ios/app/myearthlink-mail/id1029656437 (this page in markdown: same URL + `.md`)
- Developer: [EarthLink LLC](https://appshunter.io/developer/344574736)
- Category: Productivity, News
- Price: Free
- Rating: 1.80/5 from 670 App Store ratings · 119 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 38 MB
- Languages: American English, Arabic, Catalan, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Hungarian and 17 more
- Released: 2015-12-02
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myearthlink-mail/id1029656437/reviews.md

## What is myEarthLink Mail?

Your link to what’s important 

With the new myEarthLink® app you can conveniently access email, manage your contacts, and get support - just tap on the feature and go!

Email

- Check your EarthLink email at any time, from anywhere.

- Read, send, and manage email from your inbox with access to all of your EarthLink contacts.

Contacts

- View and send email to your local and/or EarthLink contacts.

- View and send email to your EarthLink groups.

Chat

- Chat with support.

Getting started

-Below are a few tips for navigating the myEarthLink® app.

-You will need to provide your EarthLink email address and password to check your EarthLink email. You will be asked to enter this information when necessary.

-If you want to check another EarthLink email account, you will need to log out first. Click the Gear button and select the Logout button.

-When you first open the myEarthLink® app you will receive several prompts asking for permissions. Select “Allow” to take advantage of the full functionality of the app.

Questions or need additional support? Go to https://www.earthlink.net/mobile-email/

## Key features

- Email access
- Contact management
- Send and receive emails
- Manage EarthLink groups
- Chat with support

## What do users think of myEarthLink Mail?

Overall sentiment: negative

**Pros**

- 👍 Able to access email on the go
- 🔒 Strict spam blocker
- 👍 Familiar and simple interface

**Cons**

- 🐛 Frequent crashes and freezes
- 🐛 Slow to load emails and navigate
- 🐛 Unreliable authentication
- 🐛 Buggy and unresponsive features
- 🐛 Unable to manage emails effectively

**Commonly reported bugs**

- Login screen issues
- Inability to scroll through emails
- Inconsistent behavior when deleting emails
- Sync issues between app and webmail

**Most requested features**

- Ability to delete emails in bulk
- Option to customize home screen
- Access and manage spam from within the app
- Improved search and sorting functionality

## Recent user reviews (10 of 119)

All indexed reviews: https://appshunter.io/ios/app/myearthlink-mail/id1029656437/reviews.md

### 1/5 — EARTHLINK COLLAPSING! CAN’T OPERATE THE BASICS OF AN EMAIL PLATFORM

*2026-06-10*

I have been with EarthLink for over 30 years. I’d always been unhappy but too cumbersome to switch. But now every time I enter an address I get switched to my address book and can’t get out. I can no longer send an email or forward one. I am reloading the app. I have no confidence that it will be successful so I will probably have to cancel my account and open a new email elsewhere. I will probably lose hundreds of email addresses in thousands of storage emails. Not a happy camper. I don’t need this added burden at this time in my life! I’m very disappointed in EarthLink at this juncture!

### 1/5 — Worst app ever!

*2026-06-05*

I’m stuck with Earthlink because of a legacy account over 30 years old. Since EarthLink purchased my email address, I’m stuck paying their overinflated prices (for minimal email storage), each and every month. Yet, I complain to them constantly how bad their regular email service is. But this holds no candle to how bad their app is. Just trying to read my emails on my iPhone, the app incessantly freezes and closes out (non-stop). Forget about searching in the app. It freezes on each letter you type in. And the overall speed is on a 1-10 scale? Less than a 1!  I spend more time waiting, buffering, or frozen, than I do actually using the app. Tech support is useless. They tell me to delete and reinstall the app. I would think after the 20th time - that isn’t the problem. If EarthLink would just give or sell me my email address, then I would dump them permanently!

**Developer response:** We are sorry you had such a poor experience, certainly not what we aim for. Let us make it right.  Give us a call and let us know your specific situation.

### 1/5 — App crashing for a couple weeks now

*2026-04-21*

For 2 weeks, the app has been crashing/ closing a few seconds after I open it.  I restarted my phone, I deleted and reinstalled my app, and my software is up to date.  I’ve called tech support and they’re useless. I lead off with the issue then I tell them all I’ve done above because those are the first things they tell me to do, and then I should call them back.  But since I’ve done all that, they escalate it which means the escalation team has to call me back. Then they call me back in the middle of the day while I’m seeing patients and when I call, they can just leave a message for the escalation team. Been playing phone tag for a week. Today they told me it’s an iPbone software problem but I said then why is the EarthLink app the only app crashing when I have hundreds?  Of course they want to pass the Buck!

I’ve had EarthLink since May 2000. In retrospect I should have transferred to Gmail 20 years ago. The EarthLink interface is so archaic; looks like websites from 2000 when I started with it.

### 2/5 — Attachments

*2026-04-18, version 5.3*

With the last update, I can no longer view or download attachments

### 3/5 — Response Time

*2026-01-24, version 5.2*

Since the last iOS iPhone update, the response time using this app degraded considerably. It still works but navigating between folder is slower.

### 1/5 — Would rate less than one star

*2025-11-12, version 5.2*

Doesn’t work, completely useless and they aren’t fixing it (or they just have morons for programmers?). Just use the website, much less frustrating and does work!

### 3/5 — App needs work

*2025-09-07, version 5.2*

With EarthLink 24 years webmail has always been okay. App has not been the same always slow and keeps locking up. I have kept trying if but use webmail since it is more reliable.

### 1/5 — Horrible customer service, bad app

*2025-08-26, version 5.2*

I’ve just spent a miserable day dealing with EarthLink. During a chat I was left waiting for 20 minutes of radio silence for an agent with no acknowledgement. Then when the agent finally joined he tried to sell me products twice and did nothing to help solve my problem. Contacting an agent by phone was no better. And this primitive, outdated app is a great reflection  of the poor quality of the company. 1 star only because I can’t give zero.

### 2/5 — Lsap61

*2025-07-13, version 5.0*

I have had my EarthLink account for many years EarthLink does need upgrades and improvements to its email.

### 1/5 — Error

*2025-06-17, version 4.98*

Lo peor nose cual es la función de esta app ?? No sirve la nada

## Frequently asked questions about myEarthLink Mail

### What can I do with the myEarthLink Mail app?

The myEarthLink Mail app allows you to conveniently access your EarthLink email, manage your contacts, and chat with support. You can read, send, and organize emails from your inbox, view and send emails to your EarthLink contacts and groups, and get assistance through the chat feature.

### How do I log in to my EarthLink email?

To check your EarthLink email, you will need to provide your EarthLink email address and password when prompted by the app. This information is required to access your account and manage your emails and contacts.

### Can I access multiple EarthLink email accounts?

Yes, you can check another EarthLink email account. However, to do so, you will need to log out of your current account first. You can log out by clicking the Gear button and selecting the Logout option.

### What permissions does the app require?

When you first open the myEarthLink Mail app, you will receive prompts asking for permissions. It is recommended to select 'Allow' to take advantage of the full functionality of the app, which includes features like email access and contact management.

### Where can I get additional support for the app?

If you have questions or need additional support regarding the myEarthLink Mail app, you can visit the official EarthLink mobile email support page at https://www.earthlink.net/mobile-email/. This resource provides further assistance and information.

## Version history (last 5 releases)

### 5.8 — 2026-08-25

- Improved app stability with additional fixes to prevent potential crashes during email synchronization and attachment handling.
- Enhanced overall performance and reliability for the new mail experience.
- Smarter app update notifications that now automatically detect the latest version available on the App Store and notify you when an update is available.
- Update reminders are shown only once per available version after being dismissed, providing a less intrusive experience.
- General bug fixes, performance optimizations, and reliability improvements.

### 5.7 — 2026-08-06

- Improved app stability with additional fixes to prevent potential crashes during email synchronization and attachment handling.
- Enhanced overall performance and reliability for the new mail experience.
- Smarter app update notifications that now automatically detect the latest version available on the App Store and notify you when an update is available.
- Update reminders are shown only once per available version after being dismissed, providing a less intrusive experience.
- General bug fixes, performance optimizations, and reliability improvements.

### 5.6 — 2026-07-09

We're always working to improve your experience. This update includes:
- Improved Login Reliability – Fixed an issue that could prevent some users from signing in when additional security verification was required.
- Sent Folder Access Restored – Users can now successfully view messages in their Sent folder.
- Enhanced App Stability – Addressed an issue that could cause the app to unexpectedly close, resulting in a more stable and reliable experience.
Thank you for using myEarthLink! Update today for the latest improvements and fixes.

### 5.5 — 2026-06-18

• Improved app stability and reliability.
• Fixed issues affecting Mail synchronization and mailbox performance.
• Resolved several crashes reported by users.
• Enhanced compatibility with the latest iOS versions.
• General bug fixes and performance improvements.

### 5.4 — 2026-06-08

We've made several improvements to enhance your experience:
• Improved app performance and reliability.
• Resolved issues that could lead to app crashes.
• Enhanced feature integration for a smoother and more consistent experience.
• Additional bug fixes and optimizations.

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## More apps by EarthLink LLC

- [EarthLink Mobile Communicator](https://appshunter.io/ios/app/earthlink-mobile-communicator/id896843466)
- [EarthLink Online Backup](https://appshunter.io/ios/app/earthlink-online-backup/id1125103586)
- [EarthLink Wireless Home](https://appshunter.io/ios/app/earthlink-wireless-home/id1585214809)
- [EarthLink](https://appshunter.io/ios/app/earthlink/id6463245732)

All apps by EarthLink LLC: https://appshunter.io/developer/344574736

## Related topics

[earthlink webmail](https://appshunter.io/ios/topics/earthlink-webmail) · [earthlink email](https://appshunter.io/ios/topics/earthlink-email) · [my earthlink](https://appshunter.io/ios/topics/my-earthlink) · [earthlink internet](https://appshunter.io/ios/topics/earthlink-internet) · [earthlink](https://appshunter.io/ios/topics/earthlink) · [earthlink wireless home internet](https://appshunter.io/ios/topics/earthlink-wireless-home-internet) · [earthlinktele](https://appshunter.io/ios/topics/earthlinktele) · [enguard mail](https://appshunter.io/ios/topics/enguard-mail)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*