# MYER one — user reviews > 188 indexed App Store user reviews of MYER one by Myer, rated 2.70/5 from 3,314 ratings. - Source: https://appshunter.io/ios/app/myer-one/id568766800/reviews - App overview in markdown: https://appshunter.io/ios/app/myer-one/id568766800.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 4 ## What do users think of MYER one? Overall sentiment: negative **Pros** - 📱 Easy access to digital membership card - 💳 Convenient rewards tracking and points monitoring - 📜 Digital receipt storage for easy returns - 🎁 Quick reward updates and notifications - 👍 Good in-store customer service experiences - 📊 Clear spending history and purchase tracking **Cons** - 🐛 Frequent login failures and session timeouts - 🔐 Constant re-authentication requirements - 📧 Email verification issues persist - 🔤 Oversized font making interface cluttered - ❌ Cannot shop directly in app - redirects to browser - 🔗 No integration between app and website logins - 📍 Address and contact details not syncing across platforms - ⚠️ Generic error messages without helpful guidance - 📶 Poor connectivity in shopping centers - 🐢 Slow app performance and frequent crashes - 🎯 Non-personalized offers and recommendations - 💸 Poor rewards-to-spending ratio - 🗑️ Expired vouchers remain visible in app - 🔄 Requires frequent password resets after updates - 📱 No Apple Wallet integration despite requests - 🚫 No Face ID or biometric login support - 🎨 Outdated user interface design - 📋 Clunky barcode display and scanning issues **Commonly reported bugs** - Login credentials not working between app and website - Email verification failing with false 'no internet' errors - Address changes not syncing to online orders - App crashes during account creation and password entry - Session logout occurring after inactivity - Password reset emails not being sent - Verification codes not arriving via SMS or email - Account lockouts after multiple login attempts - Product images not loading properly in catalog - Barcode display cutting off at bottom of screen - App freezing and becoming unresponsive - Generic 'something went wrong' errors without resolution - Rewards points disappearing after account reactivation - Purchase history not updating or showing incomplete data - Vouchers not working at checkout despite showing in app - App crashing when redirecting to website for shopping - Birthday date picker requiring excessive scrolling - White text on white input fields making text invisible - Keyboard not appearing for text input on iPad - App orientation issues on iPad mini **Most requested features** - Apple Wallet integration for membership card - Face ID and biometric login authentication - In-app shopping capability without browser redirect - Unified login across app and website - Automatic address/contact sync between platforms - Personalized offers based on purchase history - Password manager autofill support - Digital gift card storage in app - Order tracking with parcel delivery links - Improved rewards display and redemption process - Auto-removal of expired vouchers - Better connectivity optimization for stores - Cleaner, more modern UI design - Single sign-on across all Myer platforms - Account data deletion option - Improved email verification system - Better error messages with troubleshooting steps - Customizable notification preferences - Brand-specific rewards tracking for partner stores ## Newest reviews (19 of 188) ### 2/5 — Slow… *2026-08-05, version 7.4.5* The update is unbearably slow. It’s set up well and is user friendly but it just takes forever. Feels like dial up speed. 😬 ### 3/5 — Edit Profile *2026-07-25, version 7.4.5* The App is good except for one detail, I have moved house and updated the address, but cannot delete my old address which you actually use as the preferred address. Quite frustrating as I have to select the right one each time! ### 2/5 — Very buggy *2026-07-11, version 7.4.4* The app is slow and fails a lot so a frustrating experience. ### 4/5 — Technically Ok *2026-07-10, version 7.4.4* The app is pretty helpful but PLEASE add an option for adding the membership barcode and number to Apple Wallet. ### 3/5 — Too hard to find answers and receive after sales service *2026-07-01, version 7.4.4* The AI chatbot is terrible. Continual looping. Unable to get answers. ### 1/5 — Can’t access to the app *2026-06-11, version 7.4.3* It is extremely disappointing that online purchasing capabilities are unavailable. ### 2/5 — Slow and Clunky *2026-06-09, version 7.4.3* Updated app this morning it takes forever to load filter sort. Very frustrating ### 1/5 — Myer Doncaster no app service *2026-06-06, version 7.4.3* Today at Myer Doncaster the app wouldn’t download not download/ the salesperson tried to help - I wanted to use $30 in vouchers - the product cost me $30 more than it needed to - the machine then didn’t understand my problem- I am so frustrated- I’m at home in Balwyn and the app works/ in the Myer Doncaster store it didn’t ?????? ### 1/5 — Can’t log in *2026-06-05, version 7.4.3* Just endless log in errors, even though the desktop log in works fine. ### 1/5 — Not that great *2026-06-05, version 7.4.3* The app logs out and if an auto pw is not set up it’s damn annoying to log back in. Today it took many attempts It’s pretty But the old one was better but it’s gone ### 1/5 — Terrible functionality *2026-06-02, version 7.4.2* I have had to use this app twice recently. Both times a disaster. It takes a while to get past the bot to speak to a concierge team member. Then you wait for ages while they check your order. In the meantime you’re busy at work and the chat gets lost. When you go back into the chat from your account there is no reconnecting to that chat. You have to start again. If your chat is interrupted or cut off, you should be able to reconnect from your account or the concierge member should text or message you direct with a response to your query. Useless. Needs an update! ### 2/5 — App suggestions for a smoother experience *2026-05-30, version 7.4.2* The app is basic. The regular issue is: extremely slow to load. Can be in-store. Be asked for member card to scan. And be awkwardly waiting as see spin spin spin. Inability to clear recently viewed items or sort saved items into lists. Leads to clutter, or items you may not want someone else to see, such as gift ideas. Inability to delete / prioritise, offers and partner material. Rewards use: As these are in a different section to the checkout, time consuming to use as I need to go out of checkout, screenshot them, lift the information, to fill in. They could be added to checkout options under payment sources. Simple yes/no checkbox. As on other apps. Previous orders: Inability to search for a specific item or item by code. Need to wade through to find details to repurchase, for example. End up word searching my emails. The app/ is far less "simple" than just using the website. On apple store, app support redirects to Myer customer concierge, not the developer. The non-human starting point, did not understand, "app support" as a request. or "app support?" Please think about these suggestions/stumbling blocks. ### 1/5 — Horrible customer customer *2026-05-29, version 7.4.2* Unfortunately app has no customer service support, no way to complain and be heard ### 1/5 — Absolutely Useless! *2026-05-29, version 7.4.2* Every time I go to the store to use the credits due, the app has cut me off and won’t accept my password on my phone, but it accepts it on my iPad. * With all the complaints on here, you would think they would improve this app!!! ### 1/5 — Cannot get through the payment screen. *2026-05-27, version 7.4.1* Says ‘something went wrong’. I have cleared screens. Restarted phone. Wasted 1.5 hrs. Still not working. ### 1/5 — New app cost me *2026-05-23* I have ordered on Myer app for years, no problem. The new app However is a dud. It defaulted to old data and some how pulled my old billing address to my deliver address. I now have lost $110 because I will never see that purchase. I spent a total of 90 mins on phone and talked to 3 people from your team. The final person, the manager, was appalling - rude, actually raised their voice at me and also lied to me. Apparently ‘nothing you can do about the situation’ ie tough luck loyal customer and also apparently you don’t care. I hate a bad customer service team and I hate that Myer now have my money and I have no goods to show for it. I put in a further complaint and I’ve heard nothing back. Terrible terrible terrible ### 1/5 — Useless *2026-05-22, version 7.4.1* The most useless App I have ever used . Not sure where you hide Birthday rewards and for the last 2 days I can’t even place an online order. ### 1/5 — Can’t add card to Apple wallet *2026-05-21, version 7.4.1* There is no option to select card to link to Apple wallet just to copy the barcode ### 1/5 — Search a poor online service *2026-05-21, version 7.4.1* B ## Most critical reviews (10 lowest-rated) ### 1/5 — Consistently poor *2026-08-17, version 7.4.5* This app is so frustrating. There’s no way to filter items that are out of stock. I need to buy a dress for an occasion and have just spent 20 minutes looking through this app. EVERY dress was out of stock in ALL sizes both in store and online, but there is no way to know this unless you click on the item. It’s time consuming and makes me ragey. ### 1/5 — Charged me 3 times for postage *2026-08-13, version 7.4.5* This app charged me three times for postage. Called Myer and they said it Australia post problem. Called Australia post and they said it is Myer. It was the app that processed it three times and did not give me anything g to refund. Customer service pretty useless. Buy through the direct sites for clothing. ### 1/5 — App stuffed up my address order *2026-08-05, version 7.4.5* The app doesn’t support having a different delivery address and billing address. So now I have to get my stuff sent from Tas to NSW. ### 1/5 — Unfriendly UX *2026-07-31, version 7.4.5* Just fix the UX, common, its easy! I should not be able accidentally swipe right and loose my entire search process just like that! ### 1/5 — Can’t log in *2026-07-18, version 7.4.4* Every time I open the log in page, it routes to the Myer home page but there’s no option to click log in or the account icon. Completely unusable. ### 1/5 — Never loads *2026-07-11, version 7.4.4* Since updating the app and the combining shopping in app it has never opened or loaded for me. Terrible. ### 1/5 — Fix your address issue!!!!! *2026-07-04, version 7.4.4* The app randomly pulled my address from 7 years ago without presenting me with any address field to review or populate at all during the checkout flow. Spent an hour on the phone trying to resolve this, the customer support team is well aware of the issue and is simply sending me to chase Australia Post to “hopefully update my address”. Not able to cancel or refund the order either. No apology, no attempts to offer an alternative solution. Absolutely shocking. If you can’t provide a functional online shopping experience, don’t offer it at all. ### 1/5 — Online Shopping *2026-06-26, version 7.4.3* Online shopping is horrible at Myers. Please don’t shop online. I bought a pair of shoe size 11 and bought it on clearance. It turned out I need size 10. When I called customer service to return the shoe and get the same shoe size 10 they didn’t do it. The customer service guy said clearance items can’t be returned or exchanged even for the same item due to change of mind. I don’t understand how come wanting a different size becomes change of mind. Horrible service. Never gonna shop here online. ### 1/5 — poor experience *2026-06-19, version 7.4.3* unable to track my order because the tracking page fails to load, which appears to be a system bug. I contacted online customer service twice. The first agent did not provide any useful information. On the second attempt, I did receive the details, but the agent ended the chat abruptly before the issue was fully resolved. And you couldn’t raise the return issue. Overall, the experience has been frustrating and unhelpful. ### 1/5 — Defect on Myer concierge *2026-06-15, version 7.4.3* Cannot recognise my phone number ## Most praised reviews (10 highest-rated) ### 5/5 — Myer one *2026-06-13, version 7.4.3* I am back Shopping as usual, ### 5/5 — Myer One *2025-08-19, version 5.7.1* Wow I just can’t Believe this I Still have the app after a long long time it Seems, ### 5/5 — Feedback *2025-07-29, version 5.7.1* Myer app one is the best App ### 5/5 — Excellent customer service *2025-03-31, version 5.5.1* Good product knowledge ### 5/5 — Updates, rewards are updated fast *2024-12-31, version 5.3.7* Really good Myer app. Updates on sales and rewards are quickly uploaded. No glitches ### 5/5 — Myer one app *2024-09-16, version 5.3.5* I think the Myer one app is still the Best I will be looking for Bargains again Soon,and I Cant Wait ### 5/5 — So helpful! *2024-09-01* Even as a non-regular customer, the MyerOne app is so beneficial. I love the convenience of being able to forego my physical card, and being able to see all of my rewards in one place. I appreciate being kept up to date on all of Myer’s (fantastic) offers, and I also love that I’m able to access my recent purchase history - it just makes returns so much easier. I wish more stores would provide great features like these. ### 5/5 — Myer is my Store *2024-06-08* I loved the ad “Myer is my store” and it pretty much describes my relationship with Myer. The app is great, I don’t worry about receipts anymore as they are in the app and the rewards just pop up in my app and can’t be forgotten. I recently received a Myer birthday discount gift card, but I’ve lost it. Would love it if these appeared in the app. Also hate the new paper bags, please keep the plastic but offer paper bags as a choice. ### 5/5 — Love this handy app. *2022-12-16* So easy to use, access to current offers without having your inbox full of past offers, access to past receipts is great, never lose a reward and reminders of expiry date. Option to decline paper receipts at register would be something to consider in the future. ### 5/5 — MYER My Store, My Way.... *2019-11-23* Simply Fantastic. Myer has given its Myer One members a truely personalised experience with an easy to use application. Once logged in, provides its user with all the information that they may want to know about their shopping history provided you use your MYER one when shopping.... and with the App you have no excuse not have your card as the app is also a digital card too. As a digital card users can track purchases, plan purchasing with catalogs and promotions by tailoring to what the user wants to hear about in conjunction with their MYER one rewards card count down monitor. That illustrates to the user how many points till their next rewards card which I just love. Thanks MYER For MYER one! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*