# myExpert

> Manage tech protection plans, file claims, and get expert support. (iPhone/iPad app by Cricket Wireless, LLC.)

- Source: https://appshunter.io/ios/app/myexpert/id1463204093 (this page in markdown: same URL + `.md`)
- Developer: [Cricket Wireless, LLC](https://appshunter.io/developer/626392757)
- Category: Productivity, Utilities
- Price: Free
- Rating: 4.03/5 from 72 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 41 MB
- Languages: English
- Released: 2019-08-07
- Data updated: 2026-06-22
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/myexpert/id1463204093/reviews.md

## What is myExpert?

Help and support for your technology is just a tap away. The myExpert app provides a seamless way to manage your protection plan and get the most out of your tech.

With the myExpert app, you can:

FILE CLAIMS

· File a claim
· Track device repairs and replacements

GET SUPPORT

· Chat with our team of trained experts
· Troubleshoot issues with your mobile device technology

UNDERSTAND YOUR BENEFITS & TECH

· Easily find your protection plan benefits
· Access proactive tips for device setup, OS upgrades, and other relevant topics

## Key features

- File and track claims
- Chat with tech experts
- Troubleshoot device issues
- Understand protection plan benefits
- Access tech setup tips

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/myexpert/id1463204093/reviews.md

### 2/5 — Chat

*2026-03-05*

I went to the chat and they said they was att and couldn’t help. But yet cricket charges for useless features. Junk

### 1/5 — H help absolutely useless

*2025-03-31*

You should really get rid of this help. It ain’t no good at all this app.

### 1/5 — Complete junk

*2024-01-18*

1) this app is completely useless. The chat never works at all even though I have a protection plan. 2) if you call in, they aggressively push an upsale. To the point they will literally talk over you!! 3) AND THIS IS THE WORST THING, if you call in & you don’t buy whatever they’re trying trying to upsale, they will thank you for calling & hang up without even fixing the problem. I was calling to report that myPhotoVault isn’t showing the correct limit. They couldn’t care any less. I’m honestly considering canceling the coverage & maybe even changing companies. This is plum ridiculous.

### 5/5 — Mitchell

*2023-05-12*

My customer service expert Mitchell was super awesome and understanding. I love getting phenomenal service like that!! Give him a raise !!

### 1/5 — Don’t bother

*2023-03-09*

The insurance isn’t worth it. I’ve paid every month for 2 years and still have a $250 deductible and then they wanted to send me the 64GB phone to replace my 256GB phone. When I realized it wasn’t the right phone they were planning to ship I couldn’t figure out any type of customer service on the app and still ended up calling the company who couldn’t even stop the shipment even though it was still sitting on their shipping dock and not picked up.

### 1/5 — Protection plan

*2023-03-01*

Bought my protection plan when I bought my phone. Went to the exact same store where everything was bought. They recommended this app. The app don’t find my protection plan and won’t even let me chat with help. Every time I try to chat it pop up I need to buy a plan

### 1/5 — Not Worth It

*2022-04-23*

Bought the care plus package to help protect my new iPhone. Loaded the app, but neither the new phone nor the feature were found on it. (They had a phone from several years ago listed.) The “expert” I chatted with couldn’t help and referred me to the regular customer care line and that CSR could not understand the issue despite multiple explanations. It’s worth the extra $2 a month to get Apple Care+. I’ve been trying to cancel the Cricket feature for a bit, but when I do, I’m getting an unexpected error message.

## Frequently asked questions about myExpert

### What can I do with myExpert?

myExpert allows you to file and track claims for your technology, chat with trained experts for support, troubleshoot device issues, and understand your protection plan benefits. It also offers tips for device setup and OS upgrades.

### How do I file a claim with myExpert?

Within the myExpert app, you can navigate to the 'File Claims' section to initiate a claim for your protected technology. The app also enables you to track the status of your device repairs and replacements.

### Can I get help with device troubleshooting through myExpert?

Yes, myExpert provides direct access to a team of trained experts via chat. You can troubleshoot issues with your mobile device technology and receive guidance on setup, OS upgrades, and other relevant topics.

### What kind of support does myExpert offer?

myExpert offers comprehensive support including filing and tracking claims, direct chat with technical experts for troubleshooting, and access to information about your protection plan benefits and tech.

### Is myExpert available on all devices?

myExpert is designed for Apple devices, including iPhone, iPad, and iPod. It is not currently available for Android or other operating systems.

### How often is myExpert updated?

The latest version of myExpert is 10.1.2, which was last updated on February 24, 2026. This indicates a commitment to regular updates and improvements for the application.

### Does myExpert have ads?

Yes, myExpert contains advertisements. As a free application, it utilizes ads to support its ongoing development and services.

### What is the age rating for myExpert?

myExpert has an age rating of 4+, making it suitable for a wide range of users. This rating suggests that the content within the app is generally appropriate for children and adults.

## Version history (last 5 releases)

### 10.1.7 — 2026-06-12

Security and bug fixes.
New chat experience.

### 10.1.2 — 2026-02-24

Security and bug fixes.
Age verification.

### 9.2.26 — 2025-01-16

Security and bug fixes.

### 9.1.18 — 2024-02-14

An enhanced login experience for streamlined account access. 
Design updates, bug fixes, and performance improvements.

### 8.0.91 — 2023-02-21

Design updates, bug fixes, and performance improvements.

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## More apps by Cricket Wireless, LLC

- [myCricket App](https://appshunter.io/ios/app/mycricket-app/id626392754)
- [myPhotoVault](https://appshunter.io/ios/app/myphotovault/id1463219700)
- [tryCricket by Cricket Wireless](https://appshunter.io/ios/app/trycricket-by-cricket-wireless/id1616533573)

All apps by Cricket Wireless, LLC: https://appshunter.io/developer/626392757

## Related topics

[mycricket](https://appshunter.io/ios/topics/mycricket) · [mckesson technology solutions](https://appshunter.io/ios/topics/mckesson-technology-solutions) · [device help](https://appshunter.io/ios/topics/device-help) · [myphotovault](https://appshunter.io/ios/topics/myphotovault) · [A faculty member at TechEd Academy reports that their macOS device is experiencing frequent crashes and fails to boot properly.

Upon investigation, you find that the issue started after a recent macOS update. You suspect the problem might be related to incompatible third-party software.

What is the BEST course of action to](https://appshunter.io/ios/topics/a-faculty-member-at-teched-academy-reports-that-their-macos-device-is-experiencing-frequent-crashes-and-fails-to-boot-properly-upon-investigation-you-find-that-the-issue-started-after-a-recent-macos-update-you-suspect-the-problem-might-be-related-to-incompatible-third-party-software-what-is-the-best-course-of-action-to) · [my cricket wireless](https://appshunter.io/ios/topics/my-cricket-wireless)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-22.*