# MyFin — user reviews > 73 indexed App Store user reviews of MyFin by First Investment Bank AD, rated 4.60/5 from 816 ratings. - Source: https://appshunter.io/ios/app/myfin/id1480505396/reviews - App overview in markdown: https://appshunter.io/ios/app/myfin/id1480505396.md - Rating breakdown: 5★ 692 · 4★ 43 · 3★ 27 · 2★ 8 · 1★ 46 ## What do users think of MyFin? Overall sentiment: negative **Pros** - 🌟 Great app - 👍 User-friendly design - 💯 Excellent money management - 🤩 Best banking app **Cons** - 🤬 Unresponsive customer service - 🐛 Buggy app performance - 💰 High deposit fees - 🚫 Account verification issues - ⏱️ Slow transaction processing **Commonly reported bugs** - Login problems - Inability to complete sign-up - Camera access issues - Crashing and freezing **Most requested features** - Dark mode option - Improved international support - Enhanced security features ## Newest reviews (11 of 73) ### 3/5 — Avoid this service *2026-06-18* I used MyFin for about 1.5 years without any major issues. Then, without warning, they requested proof of EU residency, which I do not have. Shortly afterward, my account was suspended, my card was blocked, and the remaining balance on my account disappeared. For more than a month, I repeatedly contacted customer support seeking an explanation and a way to recover my funds. In return, I received mostly automated replies or no response at all. No meaningful assistance was provided, and no clear explanation was ever given regarding what happened to my money. From my perspective, this is completely unacceptable. A financial service should never leave customers unable to access their own funds while simultaneously ignoring their support requests. Based on my experience, I cannot recommend MyFin to anyone. Be extremely careful before trusting this company with your money. P.S. After waiting a month, I was finally allowed to withdraw my money. The problem has been resolved. ### 2/5 — Tempo de login num novo dispositivo *2026-06-04, version 2.8.0* A empresa deveria aumentar a eficácia do tempo de login pois é muito demorado e chega a ser aborrecido, antes eram apenas 30min mas hoje em dia pode fazer dias. Outra questão é a compatibilidade com certas plataformas. ### 4/5 — Aider moi ! *2026-03-27* Bonjour, mon compte est bloqué, j’ai essayé d’appeler mais les numéros ne fonctionne pas, j’ai envoyé 3 mails et pas de réponse ! J’ai besoin de récupérer l’argent svp ! **Developer response:** Hello, Thank you for your message. For assistance with your account, please contact our support team directly at support@myfin.bg. They will be able to assist you further. Best regards, MyFin Team ### 3/5 — Outdated Banking Speed in 2025 — Unacceptable! *2025-06-25* Overall, the user experience is mediocre. When transferring funds from another account to Myfin, the money is credited quickly, but it doesn’t immediately show up in the Myfin account balance. It usually takes 1–2 days before the funds become usable, and it’s even slower over the weekend. For example, a transfer made on Friday might not be available until Wednesday — unbelievably slow. It’s already 2025, yet the efficiency in Europe is still this poor. It’s both frustrating and astonishing. No wonder people talk about Europe’s decline — there’s some truth to it. ### 1/5 — Scam *2025-05-07* Avoid this bank they will take your money and never reply to you emails or messages ### 1/5 — Scam *2025-04-10* Be very careful. This is a pure scam. I have money in the account and they disconnected me. My own password no longer works. Trying to recover the password is also impossible. Just scammers who never respond to emails. I'm going to file a complaint against your mafia organization. ‼️‼️‼️ ### 1/5 — je ne reçois pas le code par sms *2025-03-30* pas de code **Developer response:** Hello, Please contact our support team in order to assist you with receiving the OTP code at support@myfin.bg . ### 1/5 — OTP ISSUE *2025-03-27* Need OTP authorization ### 1/5 — SCAM *2025-03-06* Worst money institution EVER. ### 1/5 — The worst service ever *2025-02-14, version 2.5.2* I got scammed from them a lot not responding ### 1/5 — C’est très mal conçu *2025-02-10* Le service d’identification est très mal conçu, j’ai réessayé plus de 10 de suite est toujours rien ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst experience ever *2026-07-29* Awful experience. The worst customer support I’ve ever dealt with. Extremely slow, unhelpful, and frustrating. Based on my experience, I wouldn’t recommend MyFin. ### 1/5 — اسوء خدمة عملاء *2026-07-02* اسوء بنك خدمة العملاء لا يردون علا الايمايل ولا على الاتصالات الهاتفية لو استطعت لقيمت التطبيق 0/5 ### 1/5 — This Apps Makes Leg (device hang) *2026-06-05* This apps Are makes leg or hang on that’s moment we had to swipe down and reopen actually it’s mabe API working slowly or lag Also please give us access Multiple ### 1/5 — Capchat *2026-03-15* J’ai beau à taper les numéros et lettres en respectant le schéma mais rien à faire application qui ne sert à rien quand on a besoin **Developer response:** Hello, Thank you for your message. For assistance, please contact our support team directly at support@myfin.bg. They will be able to help you further. Best regards, MyFin Team ### 1/5 — Bad *2026-02-20* Unfortunately, increasing the card deposit fee to 2% is a very disappointing decision. This percentage is too high, especially for users who make frequent or large deposits, as the fees quickly become a serious financial burden and directly affect customers’ funds. We chose Myfin because it was simple and reasonably priced, but with this increase, depositing by card is no longer economically practical. If this policy continues, we will be forced to look for alternative platforms that offer fair and competitive fees. We hope the Myfin team reconsiders this decision in order to maintain customer trust and satisfaction. **Developer response:** Hello, All of our fees are low and competitive, and we pride ourselves on offering some of the best rates available. We are continuously working to introduce new features that will make everyday spending, transferring, and receiving funds even more seamless and convenient. Thank you for reaching out to us. We truly value your feedback and are committed to using it to improve our services. Best regards, MyFin Team ### 1/5 — Scam *2025-09-22* This company totally scam , avoid in all way , they restricted my account from juin for €150 received and won’t reply or refund or anything to any email with proof or not **Developer response:** Thank you for your feedback. We’re sorry to hear about your experience. Please note that we never restrict accounts without a valid reason and always aim to resolve such matters promptly. To help us review your case in detail, kindly reach out to our support team at support@myfin.bg with your account information and any relevant documentation. Our team will be happy to assist you and ensure this is resolved as soon as possible. ### 1/5 — Scammers *2025-07-22* Scam bank be careful they steal your money ### 1/5 — problem *2025-07-02* Blocked account!!! Can’t complete verification – Algerian documents not accepted. I’m a long-time user with money in my account . Please help reactivate or offer another option. ### 1/5 — Account verification issue *2025-05-17, version 2.5.4* Myfin is not working in Nigeria you are not generating IBAN NUMBER for Nigerians this is unfair ### 1/5 — So many problems is transactions and the support do not reply *2025-05-08* Do not signup in this bank ## Most praised reviews (10 highest-rated) ### 5/5 — Best apk bank in this moment *2026-06-17, version 2.8.0* THE BEST ### 5/5 — 👍🏻👍🏻 *2026-02-21* Simple, efficace et Très pratique. Merci myfine. ### 5/5 — Rien à dire *2026-01-01* Excellente banque ### 5/5 — My card *2025-12-15* Nice ### 5/5 — Dark mode *2025-12-09, version 2.7.0* Dark mode please add dark mode on iPhone ### 5/5 — Why does it show negative balance *2025-05-09, version 2.5.4* I just received a payment and it shows negative payment on my account since yesterday ?? ### 5/5 — MyFin *2025-02-13, version 2.5.2* Good ### 5/5 — The notification are always in bg language *2025-02-12* The notification are always in bg language ### 5/5 — Dark mode *2025-02-10, version 2.5.2* Hello devs great app all is good can you please add dark mode thank you. ### 5/5 — Great app *2024-12-16* Myfin is an excellent app for simple and effective money management. It offers easy expense tracking, intuitive budgeting tools, and clear spending insights to help you stay organized. With its user-friendly design and essential features, it’s perfect for anyone looking to take control of their finances without extra complexity. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*