# MyFrontier — user reviews > 624 indexed App Store user reviews of MyFrontier by Frontier Communications, rated 4.60/5 from 175,526 ratings. - Source: https://appshunter.io/ios/app/myfrontier/id978439794/reviews - App overview in markdown: https://appshunter.io/ios/app/myfrontier/id978439794.md - Rating breakdown: 5★ 144,095 · 4★ 16,432 · 3★ 6,482 · 2★ 1,900 · 1★ 6,617 ## What do users think of MyFrontier? Overall sentiment: negative **Pros** - 👍 Convenient bill payment - 🚀 Fast internet speeds - 💡 Helpful technician support **Cons** - 🐛 Unreliable app functionality - 🔍 Poor customer service - 🤔 Unexpected charges and fees - 📉 Declining service quality over time **Commonly reported bugs** - App crashes and errors - Inability to complete transactions - Inconsistent account information **Most requested features** - Improved app navigation and user interface - Ability to manage linked accounts - Reliable outage notifications and status updates ## Newest reviews (14 of 624) ### 3/5 — Phone support *2026-08-20, version 4.33.1* This app doesn’t have live phone support ### 3/5 — Talking to a human is impossible!!!! *2026-08-17, version 4.33.1* You will be encouraged to chat which is AI. You can request a human: you’ll be put on hold indefinitely or disconnected. It’s a cluster Fuque. ### 2/5 — Service *2026-08-14, version 4.33.1* Not a very good one … too expensive for the amount of time I loose service…. Please upgrade my area ! ### 4/5 — Tốt nhưng thường hay lên *2026-08-12, version 4.33.1* Tôi không muốn tiếp tục vì hay lên giá tự động . ### 2/5 — Lousy service! Lousy app! *2026-08-05, version 4.33.1* I would like to know how I am supposed to use the app when the internet is down? We haven’t had decent internet for almost a month despite repeated calls. Now the TV set box won’t show any station information. ### 1/5 — Complete disrespect and garbage. *2026-08-04, version 4.33.1* Hates their customers but loves to SPAM them with this app, ignoring its own settings. ### 1/5 — Hh *2026-08-01, version 4.33.0* This app sucks ### 2/5 — Recently this app is currently a POS *2026-08-01, version 4.33.0* This app rarely gave me any problems until this summer. Now it’s hard as hell to get it to log in. It always wants me to resign in. Asks me to fill in a bunch of fields and after I do it doesn’t give the option to submit. The app is a POs right now. ### 1/5 — Service *2026-07-29, version 4.33.0* The worst service I have ever had. Suppose to have inline service installed today 8-12. No show no call. Called frontier and after given three people was told they were held up and would be here sometime before 5. N0 SHOW. I have been here since 8am until 5pm. No show or call. ### 1/5 — Terrible app and deceptive service! *2026-07-27, version 4.33.0* Terrible app and deceptive service! Their internet service has frequent connection drops, which causes the app to freeze, close text boxes, and drop support chats. The automated chatbot is useless and doesn't answer properly, making it nearly impossible to connect to a real human representative. When you enable Auto Pay, they take advantage by adding unauthorized extra charges to your bill. Right now, I am trying to get refunded for these incorrect charges and they refuse to give my money back. I am extremely dissatisfied with both this app and Frontier service! Also, finding the feedback section is nearly impossible, and when you finally locate it, the text box disappears or changes so you can't even submit your complaint! ### 3/5 — No longer working on iOS 16.7.15 *2026-07-26, version 4.33.0* After updating the app loads up to a black screen after sign in EDITED: after deleting and re download the app, I can no longer sign in. And still no fix? Re-Edited:still can not log in on iOS 16.7.15 as of 6/4/26 update. Still does not work after last update! ### 1/5 — Frontier internet *2026-07-23, version 4.33.0* This is the worst internet service I have ever gotten. It’s always not working and you can’t even call it in to get info. I’ve currently been without service for over two days and there is no update. Do yourself a favor and don’t get frontier. I am moving to starlink $50 plan and if you guys want reliable internet frontier is not it. Also when you ask for a bill credit for outage they give you pennies. ### 1/5 — App won’t work since update *2026-07-21, version 4.33.0* App won’t open since update on iPhone ### 2/5 — Idiomas *2026-07-21, version 4.33.0* Estaría bien que agregaran el idioma español en la aplicación ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer Service is only robots *2026-08-25, version 4.33.1* Omg 0 stars!! I recently switched my internet provider to Frontier because it was cheaper than my previous provider and the internet is no problem. The customer service however, is the WORST. I had troubles creating my account on this app because of a simple misspelling of my last name the initial service representative made. It wasn’t their fault however it took me 1 week, 24 call attempts just to TALK to a HUMAN!! The robots kept hanging up during service hours if I said no to agreeing for them to send me a stupid text. And all their human cs representatives seem new to the job because they couldn’t find the issue and just kept saying “it should be fixed in 24hrs” it took 3 calls with different people just for the 4th person to understand the issue. TERRIBLETERRIBLETERRIBLE ### 1/5 — Bad app *2026-08-19, version 4.33.1* The app just loads a blank page to login. They try to fix everything with AI it can’t even begin to help this has been the worst customer service experience ever. ### 1/5 — Service *2026-08-19, version 4.33.1* The worst service I have ever had. Suppose to have inline service installed today 8-12. No show no call. Called frontier and after given three people was told they were held up and would be here sometime before 5. N0 SHOW. I have been here since 8am until 5pm. No show or call. ### 1/5 — Horrible *2026-08-18, version 4.33.1* Horrible ### 1/5 — All glamour, but terrible functionality and support *2026-08-17, version 4.33.1* Literally the worst company I’ve ever dealt with for customer service. They refer you to this gilded app to make you feel like talking to a clanker is going to get your problems fixed. Meanwhile, you’ve already called 5 goddamn times just to talk to a human being and get some support from someone who speaks English. Genuinely the worst service I have ever experienced from a company. Keep in mind, this is the only negative review I have ever written in my life. It’s that bad. ### 1/5 — Can’t even sign in… *2026-08-17, version 4.33.1* App says it doesn’t recognize my email address and won’t let me sign in, even though I have plenty of emails from Frontier confirming my account. However, you cannot reschedule an appointment in any way other than using the app, which is broken… No need to remind me not to renew service with Frontier. They made the decision for me. I’m glad I still have Starlink as a back-up, which will again become my primary internet provider, once this ridiculous account with Frontier ends. too bad we can’t give negative stars in the review. Edit: I noticed the short five-star reviews after mine apper to be written by bots, as do all the five-star reviews. Funny, that. ### 1/5 — Can’t even sign in… *2026-08-14, version 4.33.1* App says it doesn’t recognize my email address and won’t let me sign in, even though I have plenty of emails from Frontier confirming my account. However, you cannot reschedule an appointment in any way other than using the app, which is broken… No need to remind me not to renew service with Frontier. They made the decision for me. I’m glad I still have Starlink as a back-up, which will again become my primary internet provider, once this ridiculous account with Frontier ends. too bad we can’t give negative stars in the review. ### 1/5 — Bad service *2026-08-09, version 4.33.1* Every time service goes down 4 times it takes 3-4 days for frontier to get it back running, dependability is really questionable. Thinking really hard switching to another service provider. Can’t really speak with anyone that could speed up this down times. ### 1/5 — Horrible Experience *2026-08-09, version 4.33.1* Internet quality is the worst I’ve ever had- it goes out regularly on a near weekly basis. Customer support is so so- however their app is broken. I have tried many different things but have never been able to log into my account. I spent hours on the phone trying different things to get my account up and running nothing worked. Thankfully they were able to enroll me in autopay over the phone but I can’t access any of my billing information because the web page doesn’t support it and I can’t use my app still. Would never recommend this service. If I could cancel and get a refund I absolutely would. ### 1/5 — cannot login *2026-08-07, version 4.33.1* That’s it. It won’t even give you a sign in prompt. Have given up. 🤷 Tap “Sign In.” Screen pops up that says “ssoparent.frontier.com.” It it otherwise blank. UX fail. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer service *2026-08-25, version 4.33.1* Best customer service ### 5/5 — Easy App!! *2026-08-16, version 4.33.1* Answers to questions without contacting service department. Now that’s a great app. 😊 ### 5/5 — Later *2026-08-15, version 4.33.1* Slow ### 5/5 — Talking to live representative *2026-08-10, version 4.33.1* Excellent support ### 5/5 — Excellent *2026-07-30, version 4.33.0* Love the service and customer support always so helpful ### 5/5 — App Giving Helpful Info *2026-07-30, version 4.33.0* I am pleased to be able to find useful, understandable information on your MyFrontier app. I can see about my latest bill and where the charges are coming from. Many thanks. ### 5/5 — Frontier services *2026-07-20, version 4.33.0* Excellent Service ### 5/5 — Overall it’s good but… *2026-07-18, version 4.32.5* So like the title says “overall it’s good but…” Whenever there’s and outage the back & forth communication could use some improvement & currently right now at this very moment I’m experiencing an outage & spoke to tech support which had me perform all the famous tricks I already performed prior to calling. So they had to create a “ticket #” for my “issue “ & play the hurry up and wait game. So hopefully I’ll have the WiFi back sooner rather than later because my 7 year old isn’t having any of it! Also the rest of my family isn’t having any of it either. Today’s July/18/2026 10:31 AM & I literally spoke to them approximately 30 minutes ago & I’m parked downtown now to use the stores WiFi to submit this. Life’s good 😂🤪 ### 5/5 — Review *2026-07-16, version 4.32.5* I like Frontier its best service I got but changed the price right now and it’s went up. Can you put it back like what it was in May? Thank you. ### 5/5 — Easy to follow *2026-07-13, version 4.32.5* Good, reliable trouble-free network with outstanding up time and protection🙂🙂🙂 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*