# MyGCI — user reviews > 83 indexed App Store user reviews of MyGCI by GCI Communication Corp, rated 1.70/5 from 179 ratings. - Source: https://appshunter.io/ios/app/mygci/id593624419/reviews - App overview in markdown: https://appshunter.io/ios/app/mygci/id593624419.md - Rating breakdown: 5★ 18 · 4★ 8 · 3★ 9 · 2★ 15 · 1★ 129 ## What do users think of MyGCI? Overall sentiment: negative **Pros** - 🚀 Fast internet service quality - 👍 Clean and simple UI design - 💳 Ability to pay bills online - 📊 View account usage information - 🔐 Touch ID and Face ID support **Cons** - 🐛 Infinite loading wheel on login - 🐛 App crashes frequently - 🔐 Face ID authentication fails - 📱 UI elements hidden behind navigation bars - ⚠️ Requires login every time app opens - 🐢 Extremely slow app performance - ❌ Blank pages after login - 🚫 Non-functional chat feature - 💰 Expensive service plans - 📞 Poor offshore customer support - 🔌 Unreliable WiFi connectivity - 🏪 Long in-store wait times - 📊 Data usage information outdated - 🎨 Cluttered and cumbersome interface - 📱 iPad compatibility issues - 🔄 App logs out during support chat - 💳 Payment button inaccessible with multiple cards - ⚙️ Autopay setup impossible - 🌐 Mobile website equally broken - 🐛 Data bucket purchase feature broken **Commonly reported bugs** - Login screen infinite loading wheel - Face ID authentication not working - App crashes when switching accounts on iPad - Blank page displayed after successful login - Chat feature logs user out mid-conversation - Confirmation buttons hidden below navigation bar - Autopay date selection shows all dates as past due - Data bucket purchase returns blank screen - Terms and conditions checkbox hides confirm button - App fails to load on cellular or WiFi - Slow login performance on 3G/4G - Usage data not retrieving for any services - App won't navigate past login page - Page expiration error requiring constant re-login - Channel lineup feature takes 5+ minutes to load - App incompatible with older iOS versions - Scrolling issues preventing access to buttons - App crashes on iPhone with Face ID enabled **Most requested features** - Remember login credentials between sessions - Add Touch ID/Face ID authentication - Fix data usage display to show real-time information - Improve app responsiveness and load times - Allow service downgrade/suspension through app - Fix UI layout for smaller screens - Improve chat feature stability - Add dark mode option - Support for multiple accounts display - Better channel lineup viewing functionality - Increase data caps or make them adjustable - Improve compatibility with iPad devices ## Newest reviews (18 of 83) ### 1/5 — Not good *2024-07-23, version 3.8.1* I have several GCI accounts and when I tap on the account name to change it on my iPad the app just crashes. This works fine on the iPhone and not at all on the iPad. It’s been like this for well over a year. Update July 2024: now I can’t even sign on to the app on my iPhone. The little gear just cranks away forever. What a miserable excuse for an app. ### 1/5 — Good internet, crappy app *2024-06-20, version 3.8.1* I've been trying to add data to my plan due to an influx of visitors the past month and on both the app and website when I check the box to agree to terms and conditionsit completely hides the confirm purchase button. They need to actually maintain and update the interface more to make it usable, right now it's laughable at best ### 1/5 — Page won’t load *2024-05-14, version 3.8.1* It will never complete my order. Trying to buy more internet and after I make my selection and check the blue box the screen turns gray and does not process my payment. I am forced to call GCI which always takes over 30 min. GCI takes advantage of all the people who live in rural Alaska. Can’t wait to be through with them once my Starlink is hooked up. ### 1/5 — Can’t set up autopay *2024-05-08, version 3.8.1* Can’t set up autopay because the banner at the bottom covers up the “save changes” button because GCI can’t bother to make a functioning app. ### 2/5 — Upgrade towers for villages *2024-05-01, version 3.8.1* I’m trying to pay my bill but I cannot get the app to work passed the log in screen because of the mediocre service. Not only does it cost 5x more than the services provided in Anchorage, it’s constantly disconnecting and the internet access you get realistically won’t match half the speed of whatever you’re paying for. ### 1/5 — English? Please…. Just a dialect *2024-03-15, version 3.8.1* They don’t have American people to talk to. ### 1/5 — Terrible *2024-02-03, version 3.8.1* For a telecommunications and internet company, their app is absolutely terrible. Bill invoices don’t load 9 times out of 10, and lots of mystery charges that seem to pop up out of nowhere ### 1/5 — Design flaw of “always present” frame *2024-01-24, version 3.8.1* During the chat feature, I can’t click to provide a reply because it is covered by the frame at the bottom of the screen. The same goes for making a one-time payment through the app. If you have more than a couple cards stored, you can’t navigate to the pay button because it is covered by the frame. Super slow for a tech app, running on their network. ### 1/5 — Not useable *2023-11-25, version 3.8.1* My phone went down 10% an crashed trying to log in an it didn’t even log in I got a blank screen. Ok internet it’s fast an gets the job done but once I go into my room (I live in a tiny one bedroom apartment) my internet speeds slow down noticeably an I’m using the “5G” that I pay $189 a month for. ### 2/5 — Nonsense *2023-11-07, version 3.8.1* I’ve been to the GCI store in person, updated auto pay personally with a staff, only to figure out it didn’t take. I then tried to update it in the app; however, I can’t choose a date from the 1st to the 31st because all the days are somehow on or past my due date? Additionally I can’t scroll down to the save changes because of the informational pop up about all days of the month being on or past my due date. I called customer service and had them set up auto pay, only to figure out 2 months later it didn’t take. Additionally tried the app again to no avail… every day of the month is on or past my bill due date. Great internet, poor accessibility. I was able to pay my bill… plus 1 star = 2 ### 1/5 — The buffer wheel of death *2023-08-29, version 3.8.1* I don’t know what’s happened to this app in the last month but it’s pretty much useless. Can’t even log in. Glad I’m done with GCI. It was constantly glitchy and whenever you called customer service they did everything they could to keep someone from coming out to fix the problem. They tried to make you diagnose your own crap. If I wanted to fix cable connections, I would have been working for GCI. I’m not on their payroll. Why are they trying to get me to fix my own crap? I digress ### 1/5 — Useless trash they dont care *2023-07-11, version 3.8.1* Honestly if they could just make half of the buttons available thatd be nice its been a problem for literally years and they just dont care to make their app work it would take 2 seconds im just disappointed as someone who works IT its just shameful laziness… ### 1/5 — Glitchy *2023-05-19, version 3.8.1* I’ve had GCI less than a month and have already had numerous issues. And each time I try getting help through the app, the app logs me out in the middle of the customer service chat. It’s extremely frustrating ON TOP of the numerous issues we’ve already had. Improve you app, at least. So we can get help for the other issues. Oh and they don’t tell you that ONLY their wifi extenders work. That’s something that should absolutely be disclosed. Will be changing service providers and deleting this god awful app ### 1/5 — Slow login and unable to purchase data buckets *2023-03-26, version 3.7.5* Login is very slow with 3G and WiFi, and I’m unable to purchase data buckets for my WiFi. It just comes up blank even if I log out and log back in. I tired to sign in on the MyGCI website to purchase data buckets but it will say there is an error and to contact GCI for assistance. I’m able to pay my bill through the app though.. when I called GCI for them to add buckets for me they said I need to remember my user and password when I mentioned I have this issue.. this app needs to have some bugs fixed. ### 1/5 — Doesn't work at all *2023-03-16, version 3.7.5* I can't get into my account at all. The app just has the "Wheel of Death" after I click Log In. The website logs me into a blank page only with the GCI logo at the top. There's no way to see my data usage or pay my bill online...PLEASE FIX THE APP! ### 2/5 — Design flaws *2023-02-14, version 3.7.5* Among the mini design flaws of this app, one is particularly annoying. If you have more than two payment methods stored, you cannot make a payment on your account using this app. The button that one must happen in order to proceed after having selected the card and entered, the payment, amount is hidden by the frame of the app and nothing you do can make it available to you. This is a known problem, it has been reported to GCI in the past, quite some time in the past, but GCI doesn’t care. They have a dominant position in the Alaska cell phone and Internet market and they think they can just ignore customers. The bad design of their app is simply a manifestation of that. We don’t care about the customer attitude. ### 1/5 — Apps trash *2023-02-11, version 3.7.5* Can’t even log in, it’s just an infinite spin cycle ### 1/5 — Can't access all buttons to confirm changes *2023-01-03, version 3.7.5* The app seems to work ok. But if you are trying to make changes to anything. The confirmation button is stuck below where the Overview Billing Usage Services User tab. You can swipe up, and see the buttons you are supposed to click, but when you let go, the button slides back behind the soft buttons. I called customer service which was a 45 minute wait time, told them the issue and they assured be they will let the right area know, well it's 6 months and my card expired, I can't go to the app... ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-01-16, version 3.8.4* Only way to have decent wifi(that still lags) is too get the most expensive plan they have because if you get the cheaper ones and only use it to connect to your tv or your phone it will waste your data and if your lucky you might be able to live in a area where another wifi company and service you ### 1/5 — Loading screen of doom *2026-01-09, version 3.8.4* Asks for my face ID to log in and never makes it any farther, just the grey spinning wheel of despair. I literally just want to pay my bills, but NO. Don't even bother with this app, its totally broken. ### 1/5 — Can’t log in *2025-12-20, version 3.8.4* Tried logging in a lot of times. Doesn’t let you log in to your account! Tried updating and reinstalling the app also! ### 1/5 — Doesn’t work *2025-12-08, version 3.8.3* This app doesn’t work and just loads forever just like their garbage website. It’s impossible to pay bills besides going in or paying over the phone. What a joke. ### 1/5 — Fix the app *2025-10-22, version 3.8.3* Goodluck trying to even get the stupid app to open. Even with the unlimited red plan that YOU guys offer i still cant get the stupid app to load in. Sometimes it never will. Theres no point in having this app if it doesnt open. Fix it now ### 1/5 — You could learn a new language before this app would even let you log in… *2025-09-06, version 3.8.3* Former employee back when I lived in Alaska; this app has not worked for the last few years EVEN since I worked for the company and even called in this big issue 2-3 times INCLUDING TAKING IT DIRECTLY TO OUR IT SUPPORT TEAM (dayuum..) I mean I cannot even log in.. I just get the loading circle of death that perpetually increases my rage and dissatisfaction with a (more than likely) billion dollar company that can’t even get a simple app bug fixed… I deleted and removed the app probably a year or two ago. I had hoped when I reinstalled it now I’d be able to log in since the website through my phone doesn’t even show anything after you log in… but WHAT A SURPRISE THE APP IS STILL BROKEN. Don’t even bother trying to report, or use this app… save your frustration and find something you enjoy doing instead, your time will be better spent. ### 1/5 — No good *2025-07-06, version 3.8.3* I purchased WiFi through GCI customer service for my home in town but apparently there were not enough lines so I have been fighting with the off shore customer service just to get a refund for internet service I paid for and can not receive and can’t even talk to a person who understands the service/issues/problem solving, etc…. Spare yourself! Call MTA ### 1/5 — Glitch *2025-03-07, version 3.8.1* Login doesn’t work on the app, regardless if it’s the website or app. ### 1/5 — Useless *2024-12-07, version 3.8.1* The app doesn’t go any farther than the login. The wheel just spins and spins and spins. The website on a mobile device isn’t any better. ### 1/5 — Terrible company *2024-11-17, version 3.8.1* This company is terrible at providing service. They are terrible at customer support. Their prices are exorbitantly high and that's all because they have monopoly on coverage in the area and in the lack of competition which is why they act so blatantly crappy. This is one of the worst big companies in Alaska if not the worst. ## Most praised reviews (10 highest-rated) ### 5/5 — Runs great *2019-08-08, version 3.5* App runs awesome but when’s the next update for it? ### 5/5 — Does everything I need. *2019-04-27, version 3.5* Very clean. Does everything I need without any clutter. Very easy UI. ### 5/5 — Seriously? *2018-08-02* Update: talked to a GCI Rep and he was able to disable my data cap which was supposed to be disabled in the first place while the transition was being made. Im just trying to buy a data bucket, website sends me to update my app, app loads, opens an “app” of just a internet browser with the gci page as the homepage... 15 minuted later still trying to buy a data bucket so i can get a consistent stream with my family on skype ### 4/5 — Please fix problem with app *2022-06-18, version 3.7.5* App is convenient except the stupid pop up window to change auto pay date n such won’t scroll far enough to save any changes making it useless it happens when a warning pops up that your set date is on or after due date ### 4/5 — Big improvement *2018-11-23, version 3.5* The latest update allows for touch and Face ID. The app is useful again. Now if we could get these ridiculous and arbitrary data caps lifted or increased that would be great. ### 3/5 — Please Fix the App *2022-11-19, version 3.7.5* There are several pages that don’t let you view the whole page. For example, I’ve been trying to reenable the auto pay feature, but the save changes button is just below the bar. It’s frustrating. I know I could call, but I shouldn’t have to. ### 3/5 — Service is okay, app is horrible *2022-05-12, version 3.7.5* Haven’t had any big issues with the internet, but the app is garbage please fix it. It won’t recognize my Face ID and I can’t reset it on the app because it won’t let me scroll all the way down to click what I need to. Also I just tried to use the chat feature and I couldn’t even type anything. And the app is very slow to load anything ### 3/5 — Touch ID *2018-11-19, version 3.5* Please add TouchId to the app ### 2/5 — Amazing *2025-07-19, version 3.8.3* Works amazing…when your paying your bills but when chatting with someone it signs you out automatically ### 2/5 — Fix your app & services *2024-05-15, version 3.8.1* DO BETTER ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*