# MyGenMobile App — user reviews > 91 indexed App Store user reviews of MyGenMobile App by Gen Mobile Inc, rated 4.01/5 from 174 ratings. - Source: https://appshunter.io/ios/app/mygenmobile-app/id1368626262/reviews - App overview in markdown: https://appshunter.io/ios/app/mygenmobile-app/id1368626262.md - Rating breakdown: 5★ 63 · 4★ 8 · 3★ 6 · 2★ 7 · 1★ 25 ## What do users think of MyGenMobile App? Overall sentiment: mixed **Pros** - 👍 Great service - 👍 Fast internet - 👍 Helpful service - 👍 Free phone service appreciated - 👍 Great app - 👍 Easy to navigate app - 👍 Good value for money - 👍 Reliable service - 👍 Affordable plans - 👍 Helpful customer service - 👍 Works with T-Mobile phone - 👍 Clear international calls - 👍 Unlimited calls to Pakistan - 👍 Great for international calling - 👍 Easy billing - 👍 Great coverage in Mexico - 👍 User-friendly - 👍 Unlimited calls to India - 👍 Unlimited calls to China - 👍 Fast data speeds - 👍 Works with old Boost Mobile phone - 👍 Offers hotspot - 👍 Convenient for payments - 👍 Manages account well - 👍 See usage - 👍 Good for international and domestic calls - 👍 Useful for tracking data - 👍 Buy top-ups anytime - 👍 Improvement in app over time - 👍 Easy to change plans - 👍 Easy to pay bills - 👍 Works well - 👍 Good value **Cons** - 🐛 Very bad customer service - 🐛 Update ruined service - 🐛 Cannot pay bill on app - 🐛 Slow internet service - 🐛 Terrible service - 🐛 No data for months - 🐛 Technician not calling back - 🐛 Need more data for web - 🐛 Bad connection - 🐛 Glitches and unreliable service - 🐛 Data runs out quickly - 🐛 App not functioning - 🐛 Difficult to understand reps - 🐛 No one speaks English - 🐛 App is broken - 🐛 Customer service nonexistent - 🐛 PIN not working - 🐛 Nothing functions - 🐛 App is terrible - 🐛 App is glitchy - 🐛 Illegal jailbreaking - 🐛 No unlimited wifi - 🐛 Rude overseas reps - 🐛 Called racial slur - 🐛 Hung up on - 🐛 SIM card stuck - 🐛 Criminal against US - 🐛 Hacking company - 🐛 No refunds - 🐛 Rude and carefree employees - 🐛 Laugh in face - 🐛 Drop calls on purpose - 🐛 Not here to help - 🐛 Taking US money - 🐛 Evil rep tried withdrawal - 🐛 App is useless - 🐛 Cannot see data amount - 🐛 Weak top-up options - 🐛 Data runs out fast - 🐛 App doesn't show data left - 🐛 Mad when calling - 🐛 Selling airplane tickets one way - 🐛 No signal on AT&T phone - 🐛 Seems like fraud - 🐛 Cannot make payments through app - 🐛 Push notifications inaccurate - 🐛 App is slow - 🐛 Cannot view usage - 🐛 Rude customer service - 🐛 Complicated - 🐛 Annoying - 🐛 Not reliable - 🐛 Wait for company to open - 🐛 Cannot make CC payments - 🐛 App doesn't work - 🐛 Cannot send verification code - 🐛 Account info changed - 🐛 Phone not linked - 🐛 Cannot register - 🐛 Unexpected error - 🐛 Errors out with server session - 🐛 Unexpected error -999 - 🐛 Access issues - 🐛 Bad customer service **Commonly reported bugs** - Debit card expiration date wrong - App keeps saying expiration date is wrong - Cannot pay bill on app - App not functioning - App is broken - App is glitchy - Cannot make payments through app - Push notifications inaccurate - App is slow - Cannot view usage - Mobile app is not reliable - Cannot make CC payments - App doesn't work - Cannot send verification code - Account info changed without knowledge - Cannot register - Unexpected error when getting verification code - Errors out with server session - Unexpected error -999 - App doesn't let me send verification code **Most requested features** - More data for web browsing - Interactive features to earn data - Dark mode option - Advanced analytics dashboard - Ability to earn money for data ## Newest reviews (12 of 91) ### 2/5 — Needs drastic improvement *2026-07-17, version 2.1.5* If you received a phone and line issued by the government then the app itself should notify you if you didn’t make a call yet once a month, I don’t understand why would that be difficult to implement, just simply a warning feature. ### 4/5 — Good service *2026-06-11, version 2.1.5* Helpful, awesome services ### 5/5 — Can basically talk an text *2026-04-07, version 2.1.2* Need more data to surf the web ### 5/5 — A. J. Gagliardi *2026-03-07, version 2.1.1* Very good service. ### 5/5 — Service *2026-03-04, version 2.1.1* I love the phone Service Gen Mobile keep up the work I highly recommend the app it shows everything you you need to know and it keeps you up to date ### 5/5 — Nice app till now, 1st time using *2026-02-22, version 2.1.1* I’m a customer for almost 1 year, can’t complain of the service, and the app I never used until I downloaded today and it seems nice ### 5/5 — My review *2026-02-19, version 2.1.1* App work great and the service isn’t bad either ### 4/5 — Easy To Navigate *2026-01-29, version 2.1.1* I like the app very much and it’s one of the best phone apps I’ve ever used! ### 5/5 — Grateful *2026-01-13, version 2.1.1* I’m super grateful for this lifeline! Thank you! ### 5/5 — It’s Awesome *2025-12-12, version 2.1.1* It’s 100% Free ### 5/5 — Gen mobile service *2025-12-08, version 2.1.1* Super happy with the service. Got for international and i couldnt be happier. ### 5/5 — The best *2025-11-24, version 2.1.1* Free & excellent ## Most critical reviews (10 lowest-rated) ### 1/5 — I have gen moble an I never have data *2026-08-13, version 2.1.5* No data never an I have had gen moble 4 months ### 1/5 — To gen mobile ceo *2026-08-11, version 2.1.5* Very bad phone carrier my unlimited data runs out before due date.I call and try to tell them about they tell me to re pay the pay which is crazy if the bill isn’t due. long story short this is the worst company it does not make any sense if you have unlimited and it doesn’t work the whole month ### 1/5 — Bad service *2026-07-28, version 2.1.5* Always a problem with gen mobile internet not working or most time is very slow I’m done ### 1/5 — Horrible service *2026-06-30, version 2.1.5* Nothing fast or good about this service it’s very very horrible and customer service sucks so not get this service u have a better chance with air talk wireless service cause gen mobile is horrible ### 1/5 — Very bad customer service *2026-06-19, version 2.1.5* I have a network problem and I asked for swap my network to t mobile agent asked me remove eSIM from phone and he reactivated with t mobile network I did it and he’s left the chat in middle after that I can talk with 6 7 agents and after 5hr of conversation we re add my eSIM ### 1/5 — Update ruined my service *2026-06-03, version 2.1.5* I can no longer use my debit card to pay my bill on the app it keeps saying that my expiration date is wrong and I’ve typed everything out correctly numerous times and even restarted and reopened the app I need to pay add data to my plan and I can not ### 1/5 — Slow *2026-05-31, version 2.1.5* Internet service is terrible ### 1/5 — Terrible Lifeline service company! *2026-04-14, version 2.1.3* I've had your service for 7 mos and for 5 of those months I've been without my 11G of Data!! When calling customer support multiple times they ran me through the same reset network each and every time and when I told them I've already done this multiple times with no change and continued to have 0 data, they then told me each time that a technician would be calling me within 48 hours. After the first 2 times of getting no call at all and even going to the extent of calling back any numbers I didn't recognize only to have none of them being from Gen are! I continued to try to get help with my issue but still haven't recieved a return call from technical support and still without any data, I'm left to search for a different lifeline company that cares about their customers! This is just not right of any company!! ### 1/5 — Hi. *2025-09-21, version 2.0.6* It Feels like it only last 1 day before data runs out. Very interesting company ### 1/5 — App not functioning *2025-08-03, version 2.0.5* The APP DOES NOT WORK ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-08-18, version 2.1.5* THE BEST ### 5/5 — Thumbs up *2026-07-12, version 2.1.5* Great customer service and support. ### 5/5 — Great service *2026-06-12, version 2.1.5* Fast internet great service and customer service is A1 ### 5/5 — Review summary *2026-06-03, version 2.1.5* Thank you Gen-Mobile I appreciate the free phone service it has been by far oh so very helpful especially if and/or when hard times unexpectedly come about and/or like for an example if finances aren’t doing so well & I’ve already got this that & the third in bills too pay out I appreciate as well as love the fact I don’t have too no longer worry about making sure too keep the amount of my phone bill too the side so the bill money is there upon the date the phone bills due. Yet with Gen-Mobile I don’t have a phone bill so I don’t have too worry about setting anything too the side too take care of this that or whatever! It’s a damn good feeling not having too worry about a monthly phone bill payment anymore all thanks too Gen-Mobile! ### 5/5 — Thanks *2026-05-08, version 2.1.3* Great app thanks for making it ### 5/5 — My baby connected me *2026-05-05, version 2.1.3* Dubbbb ### 5/5 — Awesome *2026-05-01, version 2.1.3* Great ### 5/5 — ⭐️ *2026-04-19, version 2.1.3* Started from the bottom now I’m here 😁 ### 5/5 — Five stars *2026-04-13, version 2.1.2* Great phone carrier I enjoy the service I had no problems ### 5/5 — Awesome *2026-04-08, version 2.1.2* Awesome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*