# MyGIG Gulf — user reviews > 29 indexed App Store user reviews of MyGIG Gulf by GULF INSURANCE GROUP (GULF) B.S.C CLOSED, rated 4.37/5 from 428 ratings. - Source: https://appshunter.io/ios/app/mygig-gulf/id1287026919/reviews - App overview in markdown: https://appshunter.io/ios/app/mygig-gulf/id1287026919.md - Rating breakdown: 5★ 332 · 4★ 27 · 3★ 16 · 2★ 3 · 1★ 50 ## What do users think of MyGIG Gulf? Overall sentiment: negative **Pros** - 👍 Can track policies **Cons** - 😞 Redirects to website - 😞 Poor mobile documentation - 😞 Bad user experience - 😞 Clunky claim submission - 😞 Outdated website appearance - 😞 Limited policy management - 😞 Difficult search - 😞 Terrible service - 😞 Unfriendly login - 😞 Complicated details retrieval - 😞 Unable to add multiple photos - 😞 Stuck in claim loop - 😞 Hard to find hospital list - 😞 Confusing hospital filter - 😞 Claims rejected - 😞 Misleading information - 😞 App freezes - 😞 Doctors unavailable - 😞 Bugs constantly - 😞 Impossible claim process - 😞 Useless app - 😞 Bugs and retrieval issues - 😞 Claims not appearing - 😞 Long waiting time for approval - 😞 Worst service ever - 😞 No pre-approval visibility - 😞 App never works - 😞 Sections fail - 😞 Not covered for direct billing - 😞 Cannot fill birthdate - 😞 PDF required for claims - 😞 Services not activated - 😞 Crashing when submitting multiple claims - 😞 Blank screen for claims - 😞 App hangs and crashes - 😞 Details blank after restart - 😞 Requires email/password every time - 😞 Difficult login after update - 😞 Frequent crashes - 😞 Forgets user identity **Commonly reported bugs** - Cannot see submitted claims - Redirects constantly to website - Documentation impossible to parse on mobile - Impossible to add or remove outdated/expired policies - Limited search capabilities - Login asks for username/password despite PIN/Face ID - Unable to add more than one photo to a claim - Stuck in a loop of not having a claim number - No filter by area for hospital list - App freezes when minimized - App bugs all the time - Cannot retrieve claims - Submitted and closed claims do not appear in history - Too much waiting time for blood test approval - App never works - Every section fails - Claim submission fails - Insurance not available for direct billing - Policy and membership number not auto-filled - Birthdate cannot be filled - PDF required to be filled - Services previously working are not activated - App crashes when submitting multiple claims - Blank screen when accessing previous claim - Blank screen when selecting 'Submit a claim' - App hangs every time during claim submission - App crashes during claim submission - Details are blank after restarting app - Difficult to log in after new update - App crashing down again and again - App crashes when reviewing dependent claims - App does not connect - Dates will not populate - Forgets who you are **Most requested features** - Add Saudi Arabia to list - See pre-approval requests in app - Auto-fill policy and membership number - Filter hospital list by area ## Newest reviews (12 of 29) ### 1/5 — Useless *2023-11-05* Really not friendly to use loads of bugs, cannot retrieve claims. Submitted and closed claims do not appear in history ### 1/5 — Worst service *2023-08-15* Worst service ever ### 1/5 — Never works!! *2023-02-20* The app never works. Every section simply fails. Claim submission ### 1/5 — Not covered for direct billing *2022-12-27* I approached mediclinic for dental pain. They turned me down by telling your insurance is not available for direct billing ### 1/5 — Impossible to submit a claim *2022-06-05* Trying to submit a claim is an impossible mission… 1. The policy and membership number could be already auto filled as we are loged in the app… but I you have reput it one by one 2. Then come the birthdate that you can’t fill, it says « not found » whatever you try to type 3. And on top of that of course you have a .pdf to fill; to make sure you can’t do it on mobile… So so so bad… ### 1/5 — Application without services *2022-06-01, version 3.7* What is the reason for not activating services that were previously working within the application, which is annoying as it was previously possible to know the places that provide services within the country and region I am visiting ### 1/5 — Keeps crashing *2021-12-30* When you try to submit multiple claims app crashes. Terrible user experience ### 1/5 — Access *2021-12-28* Not able to access a previous claim - presented with a blank screen, with a + in the top left corner. When selecting “Submit a claim” I am again presented with the blank screen, with the + in the top left corner. ### 1/5 — Why email and password every time *2021-10-30, version 3.3* Why I have to add my email and password every time I have to open my AXA, now my wife at emergency children clinic and waiting to give her the email and password, it should go in one set and not every time , this is really upsetting and annoying ### 1/5 — Crashing down *2021-09-14* After new update , very difficult to login in and app is crashing down again and again. ### 1/5 — Buggy, really an example of a bad app *2021-06-05* The end result is a clear win for Axa.... You will submit less claims as the app has always some sort of issues. Sometimes it does not connect... Sometimes the dates will not populate... Sometimes it forgets who you are. Wells done Axa! **Developer response:** Hello. We're sorry to hear you haven't had the best experience. We have taken into account your feedback and are checking on the issue. It would be a great help if you could share your contact and policy details with us on myaxafeedback@axa-gulf.com so we can assist you personally. Thank you. ### 1/5 — Worst service very disappointed *2021-05-26* Worst insurance ever they always keep waiting the patient and reject the claim I’m suffering from high. Fever they even give me the COVID test approval they say something and do something Never recommended ## Most critical reviews (10 lowest-rated) ### 1/5 — Claims not seen *2026-06-30* Cannot see the claims I submitted last week for my spouse **Developer response:** Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further. ### 1/5 — Effectively useless *2026-01-11, version 6.6* A wrapper to redirect you constantly to the website, with documentation that is impossible to parse on a phone size device (you actually need to scale up and read all the documents, the design approach to font size and visibility is truly horrible). The overall user experience is quite bad. You can’t just submit a claim, you have to first download a PDF (not linked anywhere in the claim process!) then upload that into the app. It’s clunky and poorly thought through. Makes me remember why i always preferred BUPA. ### 1/5 — Limited functionality *2025-09-23* Runs and looks like a badly coded webpage from the 1990s. Impossible to add or remove outdated or expired policies, limited search capabilities. Very clunky. **Developer response:** Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further. ### 1/5 — Terrible service *2025-08-11* Terrible service! Have just moved over to this provider and so far, after an ankle sprain with tendon issues no drugs have been approved including pain medication and swelling reduction. Will look to move providers again if these guys can’t get their act together ### 1/5 — Trying to submit a claim *2024-09-17* Unable to add more than one photo to a claim. Now stuck in a loop of not having a claim number and being able to upload more information. Very frustrating ### 1/5 — Very hard to find list of hospitals *2024-03-04* The list of hospitals your eligible to use is very long and no filter by area very confusing ### 1/5 — Poor insurance for uae *2024-03-01, version 5.4* Always rejected the claim for just a normal blood testing during the influenza season, what’s the meaning we purchasing this insurance??? ### 1/5 — Misleading information *2024-01-18* Be careful as the locations that show are supported on the app are then declined. Difficult to trust as feels like finding a reason to decline a claim. ### 1/5 — I hate this app *2023-12-01* The consultation froze when I minimised the app then its saying all doctors are busy right now. I hate it ### 1/5 — Ne marche jamais *2023-11-28* Pire app. Bug tous le temps. Impossible de faire une claim sans y passer la journée. ## Most praised reviews (7 highest-rated) ### 5/5 — Worse experience *2021-12-27* Worst user experience. Have been trying to submit a claim since morning, but the app hangs Everytime and crashes. When I restart the app> go to submit claim> my details are all blank. Have to repeat the same drill again. It's a never ending nightmare ### 5/5 — 5 Star *2020-01-23* This app is amazing. it helps keep a track on my policies with just one go.. Keep it up AXA👍 ### 5/5 — Need to add Saudi Arabia too *2019-12-18* Hi, need to add Saudi Arabia badly in the list. ### 2/5 — Unfriendly and complicated website *2024-12-15* Very annoying. Everytime I sign in - it asks username and password although it has been protected by pin and Face ID. 🙈🙈 Getting details of something is equally daunting task. I expect something much better, but I don’t know the origin of GIG and who controls their website. 🤔🤔 ### 2/5 — Complaint *2023-08-15, version 4.9.2* Too much waiting time for getting blood tests approval ### 2/5 — Basic *2023-04-21* Contains some good information but certainly not complete. For example, if hospital submits a pre-approval request, there is no way of seeing the request in the app. ### 2/5 — Frequent crashes *2021-08-17* While reviewing details of dependent claims details the app just crashes. Tried 5-6 times --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*