# myGov — user reviews > 740 indexed App Store user reviews of myGov by Services Australia, rated 2.60/5 from 17 ratings. - Source: https://appshunter.io/ios/app/mygov/id938033081/reviews - App overview in markdown: https://appshunter.io/ios/app/mygov/id938033081.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 2 · 2★ 0 · 1★ 9 ## What do users think of myGov? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure login options - 👍 Convenient access to government services - 👍 Wallet integration for cards **Cons** - 🐛 Frequent crashes and bugs - 🔍 Difficult to navigate and access information - ⏱️ Slow performance and loading times - 🔒 Overly complex authentication process - 🤔 Confusing user interface **Commonly reported bugs** - Unable to log in or access services - Inbox messages not loading or disappearing - Compatibility issues with newer devices - Inability to submit job applications or evidence - Incorrect information displayed in app **Most requested features** - Improve app stability and reliability - Simplify login and authentication process - Enhance user interface and navigation - Add ability to print or download documents - Improve integration with other government apps ## Newest reviews (20 of 740) ### 2/5 — Still buggy *2026-08-25, version 1.42.0* The developer claims to have fixed bugs. There is still a bug when attempting to link a mygov account to the ATO, giving the code RFM01, and telling you to try again later. This fault has been complained about since at least 2022, which is difficult to believe, but true (check the ato community feedback). Not good enough ### 1/5 — Awful *2026-08-24, version 1.42.0* Forgot my password just flat out and fails to send me a verification code no matter if i pick sms or email so i litterally havent been able to claim my tax return since early july Thanks alot ### 1/5 — Impossible to sign in *2026-08-23, version 1.42.0* I’m a teen and I can’t get in. Absolutely impossible. Can’t imagine how someone over 30 could sign in ### 1/5 — Honestly awful *2026-08-22, version 1.42.0* Cant open messages the app - just a blank page. Can’t got to ato within app because I used a computer the first time I used the app and now the app thinks my phone isn’t safe enough. Can’t easily navigate. Can’t change my PAYG to yearly. Honestly awful. ### 1/5 — Unrespondable *2026-08-21, version 1.42.0* Unrespond to call even waiting for 2 hours ### 1/5 — OpaqueCrap *2026-08-20, version 1.42.0* Around and around in circles between MyId and this awful app just to sign in and then it gets stuck or sends error messages that don’t really exist. No one must ever test the actual use of this app on a mobile. Get your mother or grandmother to set up, sign in and navigate through and they will lose a whole day of their precious life. ### 1/5 — Polliedoreen *2026-08-20, version 1.42.0* I cant get past the first step for digital sign in after getting a code. Where does it allow you to enter the blo.y code. It says go back and enter the code, right back to the start. I am missing the next step somewhere!! ### 1/5 — Can’t even log in *2026-08-19, version 1.42.0* Living overseas, and need to access myGov. The website gets stuck on “loading please wait”, despite clearing cache/cookies and trying three different browsers, as well as mobile devices. I had hoped the app would be different, but the app also gets stuck, saying “the server stopped responding”. It’s been weeks of the same error, so it clearly isn’t a temporary outage… What’s going on?! ### 3/5 — Issue of login in *2026-08-19, version 1.42.0* I did not login in app. Every time I open the app so it shows me to every time it’s log outed. ### 1/5 — Worst app *2026-08-18, version 1.42.0* I keep coming back to give one star but wish it could be 0. Between my id and this terrible clunky thing I don’t know what’s worse. You’re the government - do better. ### 1/5 — Not intuitive *2026-08-18, version 1.42.0* Very poor design. Need a better way to authenticate the user. Also gives ‘no internet connection’ message when there clearly is one. ### 1/5 — Can’t log in after latest update. *2026-08-18, version 1.42.0* After updating the app I’ve had to authenticate my identity with the my ID app. Every time it appears to work, only to revert back to asking me to log in via the my ID app. So now I’m completely locked out of the app. Australian government winning again. Fml. 🤦‍♀️ ### 1/5 — Karen Burchell *2026-08-18, version 1.42.0* It has crashed twice since I used it and tedious to re-instate the app ### 3/5 — Good App Until The Last Update *2026-08-17, version 1.42.0* I have been enjoying using this app for the last few years now without any issues. Easy access, user friendly and straightforward. This was until the most recent update. I’ve now had to reinstall the app 3 times as I keep getting stuck in a reauthentication loop. Hopefully they can sort this out in the next update. Until then I’ll just use a browser for access. ### 1/5 — Re-authentication issue *2026-08-17, version 1.42.0* Please get tech support to sort out your app issues! ### 1/5 — Terrible; stuck in authentication loop *2026-08-17, version 1.42.0* Yet again the Australian government demonstrating its complete lack of IT ability. I have myID set up & each time I try to sign in myGov sends me back to do it again. ### 1/5 — Cannot access due to missing functions *2026-08-17, version 1.42.0* Cannot access the app since the update as asking me to log in. I needed to reset my password which required a code to be sent to either my email or phone (I’ve tried both options multiple times) however no code is sent so then I’m at a standstill and cannot access the app at all. There’s nowhere to get support for this or fix it so I’m leaving a review. Thanks Australian Government! 😀 ### 1/5 — Probably the worst app ever created *2026-08-17, version 1.42.0* Whoever designed this app was crackhead Ryan down the street. Terrible. Run by the Jews. ### 1/5 — A Real sht *2026-08-17, version 1.42.0* thousand of my taxes are used to develop this sht, for real? ### 1/5 — Fix it *2026-08-17, version 1.42.0* Get stuck in a log in loop. Nothing is linked properly. Absolute trash app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hopeless *2026-09-03, version 1.42.0* Just can’t login…. Terrible UX ### 1/5 — Doesn’t work *2026-09-03, version 1.42.0* Says I’m not connected to the internet when I am & everything else on my phone works. Have restarted, reinstalled & still nothing. Garbage app. ### 1/5 — Worst connection *2026-08-26, version 1.42.0* I think I can actually login 1 out of 50 times. Useless. ### 1/5 — The worst app ever *2026-08-26, version 1.42.0* I had to change my password and I can’t sign in ### 1/5 — Can’t login at all *2026-08-26, version 1.42.0* Looks pretty, but go to login and it just spins until it times out. Can’t access it from the UK at all. ### 1/5 — Useless *2026-08-26, version 1.42.0* Says I’m using the wrong email address and password. Can use the same details on my iPad but not working on my phone. I KNOW MY EMAIL AND PASSWORDS IS CORRECT ### 1/5 — Terrible app *2026-08-25, version 1.42.0* Terrible app if you need to email me then email me not email a stupid app that I was forced to get and then get it to email me If I could find the creator I would wish their pubes were infested with 1000 crabs and arms too short to scratch ### 1/5 — UNUSUABLE!! *2026-08-25, version 1.42.0* What is wrong with this app? They made me disable password log in “for security purposes”. So, I cannot log in to other devices without opening or using the app. Now, the app can no longer be used when I open it. It says “You are not connected to the internet” even tho I am!! I have been waiting for days now, I still can’t use it! I have very important things to do and I need access to my myGov acc, ASAP. ### 1/5 — Literally one of the worst *2026-08-25, version 1.42.0* Unclear instructions and I’m reasonably tech savvy. Linking services failed multiple times and calls to helpline needed. Had to create a new account because the old one stopped working within a year. And the thing is you can’t avoid using it !!! ### 1/5 — User extremely unfriendly app *2026-08-25, version 1.42.0* Not good ## Most praised reviews (10 highest-rated) ### 5/5 — Read instructions = great experience *2026-08-16, version 1.42.0* Reading the negative reviews honestly reflects not following instructions I.e. some work at the beginning saves any problems ongoing 1. Once you’ve connected using the myGov credentials You’re good to go. I now use facial recog to get in and *never* have issues That’s after 7 or 8 years straight! Features: You can link your Medicare, ATO, Centrelink, Child Support, Myhealth & others into one place Then get alerts for any of the above you choose. Wayyyy better than the stand alone apps for each department- especially Centrelink But don’t do the work following instructions and connecting MyGov? Then obviously expect a terrible experience Duh h ### 5/5 — Ms. William Ian Miller *2026-08-05, version 1.41.0* Centrelink ### 5/5 — Satisfied *2026-07-20, version 1.41.0* Simple, easy to navigate. Certainly makes tax time easier. ### 5/5 — So much better than Centrelink app! *2026-07-19, version 1.41.0* Zero idea how anyone above a primary schooler could have problems with this app. Initial login takes a while but then you can log in via face recognition and it’s simple after that. The devs behind the Centrelink app could learn from this one! I have all the mail from different departments in one place. ### 5/5 — Easy to use *2026-07-11, version 1.41.0* I found it easy to use, especially when using passkey sign in. Wallet is a convenient feature, don’t have to remember where my Medicare card is now. Security settings are quite convenient. App size is small, which is great. Thanks! ### 5/5 — Mostly easy to navigate *2026-06-12, version 1.40.0* Great to have access to all this info in one place. I find it useful. ### 5/5 — LW *2026-06-10, version 1.40.0* Quick and easy to use. Always receive a notification indicating there’s a message waiting to be read. ### 5/5 — Does what it’s supposed to *2026-05-23, version 1.39.0* Honestly, as a chronic user of this app, I can’t really fault the myGov app. It does what it’s supposed to do. It’s quick. It’s convenient for and for a government app, It’s really not not bad. ### 5/5 — Such an improvement. *2026-03-14* I was initially sceptical due to the platform’s past reputation, but the recent update completely won me over. Logging in was a breeze—using facial recognition made it so fast and secure. By following the step-by-step guide to remove the old clunky format, everything became much clearer. The new design is intuitive, and the entire workflow now feels seamless. I really appreciate how much thought went into this update—it's a huge improvement. ### 5/5 — Easy *2026-03-02, version 1.36.0* Absolutely straightforward if you already have a MyGov account – simply signed in with the same details --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*