# MyHealth Wallet — user reviews > 51 indexed App Store user reviews of MyHealth Wallet by Shenton Medical, rated 3.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/myhealth-wallet/id1146342948/reviews - App overview in markdown: https://appshunter.io/ios/app/myhealth-wallet/id1146342948.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (19 of 51) ### 1/5 — Trash *2024-07-05, version 3.3.3* After sign up and said email had send to my email address. keep refresh and got nothing. ### 1/5 — Couldn’t login at all *2024-06-15, version 3.3.2* Terrible app with poor maintenance. Couldn’t even login to the app at all and kept saying that my credentials are incorrect when it wasn't. Could login with my credentials on website just fine. Uninstalling this useless app ### 1/5 — Always having trouble logging in *2024-02-23, version 3.2.9* After typing OTP, most times I can’t login. Error msg that ‘something went wrong, try again later’ will appear. Extremely frustrating ### 1/5 — Can’t log in *2024-02-08, version 3.2.8* After the most recent update (as of this writing) I could not even log in with the OTP received. Ridiculous! ### 1/5 — Lousy App *2024-01-31, version 3.2.7* App always has intermittent problems where I’m not able to log in, and the solution provided doesn’t work. ### 1/5 — Unable to login *2024-01-09, version 3.2.7* No OTP was given to mobile phone despite numerous requests. ### 1/5 — PLEASE FIX ISSUE *2023-12-23, version 3.2.7* Keeps asking me to login when i have already saved my passcode ### 1/5 — Terrible app that is not tested *2023-12-19, version 3.2.7* Login fails even when supplying correct OTP Turns out, you need to LOGOUT and RE-LOGIN for it to be successful FaceID does not work Security Pin is not saved. Each login prompts for inputting new Security Pin Fix the bugs as this has been going on for way too long ### 1/5 — Horrible app *2023-12-08, version 3.2.6* Always crashed. Even after keying in OTP, the app just gave “failed operation” message. Insurer asked me to update to latest version to avoid this, but my version is already the latest. ### 1/5 — Highly Unstable! *2023-12-03, version 3.2.6* This app is highly unstable, kindly invest in a stable platform, login is a nightmare ### 1/5 — The world worst app ever seen before. *2023-09-25, version 3.2.2* If it‘s not the company insurance under great eastern, I won’t use this app at all. This app almost crush every time. I can’t believe great eastern push out this app to serve their customer. Luckily I don’t have any personal insurance with great eastern. Wish you all good luck! ### 1/5 — Worst app *2023-08-19, version 3.2.2* Required OTP to log in but not sending OTP! Lousy and useless app ### 1/5 — Otp problem *2023-06-25, version 3.1.7* I dont receive otp at my iphone. So how to use? Only for this app. There is no option to receive otp via email 🥲. Lousy app ### 1/5 — The worst app ever to be introduced *2023-06-18, version 3.1.7* App do not work most of the time!! It’s frustrating when you had to make use of it and it just doesn’t do anything. If there was a zero star to rate this app, I would do that. Wake up your idea developer!! ### 1/5 — Login OTP never works *2023-06-16, version 3.1.7* Most of the time, this app doesn’t send the OTP for login ### 1/5 — Worse app *2023-06-14, version 3.1.7* Not once can I login even with correct password. Either reset password or hav to uninstall and re-install password back. It’s a nightmare every single time when u need to see the doctor and this happens ### 1/5 — This app is bad. Like really bad. *2023-05-26, version 3.1.6* This is probably one of the lowest effort apps I’ve ever used. Interface is slow, buggy, and I have to log in multiple times before the app can be used. I echo the sentiment of other reviews stating that, if not for the company’s scheme, I would never have downloaded this app. Absolute trash. ### 1/5 — Keep getting update app option *2023-05-18, version 3.1.4* Latest app keeps showing the update app option, inspite of latest app is already updated. Please fix it. ### 1/5 — Why’d they do updates *2023-05-02, version 3.1.3* Unable to get updates ## Most critical reviews (10 lowest-rated) ### 1/5 — Login Issue *2025-11-03, version 3.6.0* Please update the app to login with singpass. Reset password every time when we login is not practical at all. ### 1/5 — Worst app to use ever *2025-09-28, version 3.5.7* Whenever I want to see a doctor the apps was logout and I am unable to access to company email. Each time I was logout I had to reset the freaking password. What’s the point of using this app? It is the worst app ever. If not company are using this for insurance medical I wouldn’t even download such a lousy apps. Please improve on the apps. Even for security purposes can send sms otp or whatsoever. Doesn’t have to always use office email to login when session was logout. Worst app ever!!!!! ### 1/5 — Lousy app *2025-07-14, version 3.5.2* Needs to reset password every single time to see a doc. ### 1/5 — Worst app ever *2025-04-25, version 3.4.8* Can't believe whoever allow it to go live , 0 testing has been done and it's always so buggy Wouldn't use it if it's not company selected insurer Again everytime asking for login basically no credential was saved and every time I need to reset my password !!! Stupid app ### 1/5 — Unable to make input for claims happened in year 2024 *2025-04-08, version 3.4.8* New version not allow user to enter for event happened in 2024 ### 1/5 — very clever way to make you pay for insurance but never have to provide you with the service *2025-04-07, version 3.4.8* no way activate health insurance when this garbage app is the ONLY verification ### 1/5 — Useless app *2025-04-04, version 3.4.8* As usual, clowns implementing apps without using their brains and encumbering their customers with unnecessary work and their phone memory space. The functions in the app does not need an app to be implemented and I have serious concerns about our data privacy. ### 1/5 — Bad *2024-12-30, version 3.4.3* This app is laggy/ buggy and doesn’t work half the time. Honestly it’s a cheap company engaged by a cheapo employer. ### 1/5 — Lousy *2024-11-11, version 3.3.9* Lousy App. Always session expired when I needed to see a doctor. And it is linked to my company email which I have no access outside of working hours. Worst yet, I have to reset my password everyone session expired. All my password combinations failed to log me in. ### 1/5 — Fail to receive OTP when first log in *2024-10-22, version 3.3.8* Fail to receive OTP when first log in. How to solve? ## Most praised reviews (5 highest-rated) ### 5/5 — Good *2023-08-07, version 3.2.2* Good app to track my company benefit ### 4/5 — Handy if can login successfully *2022-05-30, version 3.0.1* Failed to login quite often ### 3/5 — SINGAPORES premiere medical… *2022-07-03* Well that doesn’t do me a lot of good, I needed a Health wallet, this was another branded app made for a specific service and it can’t be used by anybody else. I don’t even know why it was even offered to me as I am nowhere near Singapore. ### 2/5 — 無法顯示具體的身份信息 一直讓重試 *2022-07-11, version 3.0.1* 真的很無語 ### 2/5 — Problem *2017-11-21, version 1.8* The app totally can’t login for few days. Please kindly fix the issues. 😟 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*