# MyHealthHub — user reviews > 46 indexed App Store user reviews of MyHealthHub by WEBTPA EMPLOYER SERVICES, LLC. - Source: https://appshunter.io/ios/app/myhealthhub/id6444293661/reviews - App overview in markdown: https://appshunter.io/ios/app/myhealthhub/id6444293661.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 18 ## Newest reviews (18 of 46) ### 1/5 — Login error *2026-01-13, version 2.0.2* Username/password works fine on the website, so not an issue with invalid credentials or user error. ### 1/5 — Unable to login *2026-01-07, version 2.0.2* Tried to register but the app keeps freezing. ### 1/5 — Does not work at all *2026-01-07, version 2.0.2* Can’t create an account nor log in. ### 1/5 — AuthError *2025-12-27* I have been unable to login to the app for close to a month now. Every attempt leads to an“AuthError - Something went wrong during authentication, try again.” message. Operator error, you say? My spouse, who is a software engineer that has developed both professional and hobby applications and been award multiple patents for his work, was unable to login. Additionally, when I was able to login and requested a new membership card at least twice I received nothing. Thankfully I printed a paper copy so I had a documentation for my recent surgery. DO BETTER. ### 1/5 — Cannot log in *2025-12-22* This is the only “easy” way to get my insurance card and I cannot log into the app. The same login credentials work just fine on the website but not this non-functional app ### 1/5 — Change password function not working *2025-12-19, version 2.0.1* Please fix this asap so I can access my account ### 1/5 — Unusable *2025-12-08* Doctors in here are labeled as one specialty when they actually are a different one. Phone number for several doctors in my county have the phone number for the newspaper not their phone number. Other doctors that I called are no longer practicing in that area information is either incorrect or outdated. ### 1/5 — Sooooo many glitches! *2025-10-02, version 1.4.123* Some selected fields will not allow the keyboard to pop up. When typing info in some fields it will not show info being filled in. ### 1/5 — Delete Your Codebase *2025-08-20, version 1.4.123* This app is not functional. Delete your entire off-shore codebase. ### 1/5 — Doesn’t work AT ALL *2025-06-29* You can’t even get one page into filing a claim before it glitches and either won’t let you enter info in the fields or it promptly clears the info listed as soon as you enter it. The website is the same on both a cell phone and a computer. Makes it literally impossible to file a claim. Seems like a scam to deter claims from being entered. ### 1/5 — Most aggravating app *2025-04-10, version 1.4.123* never works. Constant errors and inability to sign in. Makes me greatly dislike our insurance management ### 1/5 — App is Horrible. Doesn’t even work. *2025-01-01* App is Horrible. Doesn’t even work. Can’t sign on without an error. I can sign in via the website which has a bad user interface. But the app itself is useless, cannot even sign in. ### 1/5 — App is garbage *2024-12-16, version 1.4.123* Cant login to app, tried resetting password but it doesnt push thru always says Auth error when resetting. Extremely frustrated! ### 1/5 — Horrible App *2024-11-21* Unable to file claim. Every time I try, I get to the page to enter insurance information and when I try to enter information it deletes what I answered on the previous question and I am unable to proceed. ### 1/5 — Error always *2024-08-22* This app is terrible. I can never get in. It always errors out and says authentication issue. I don’t know why web tpa switched to this app. They don’t seem to care about fixing it. ### 1/5 — What a horrible, useless app *2024-07-25* I thought I might be able to use this app to submit a claim, but they make you do everything the old fashioned way - download the form, fill it out, then upload the form. They absolutely DO NOT make it easy for you because they know that if it’s too much of a headache, some people just won’t submit their claims and they won’t have to pay!! What is the point of having an insurance app if you still have to download and upload claims forms?? Oh and the worst part is that you have to re-enter your password SO OFTEN! Just let me use my fingerprint or facial recognition like every other app!!! ### 1/5 — Terrible app *2024-06-11, version 1.4.123* System is down a lot, won’t load claims all the time, unable to access the app on my phone. Submit issues to support & just get generic responses. No support when I call for tech help. ### 1/5 — App doesn’t work *2024-05-15* They should take this app off the store. I could not authenticate, changed my password, still doesn’t authenticate Called my member line and they said it’s a known issue for months that the app has trouble authenticating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever! *2026-05-25, version 2.1.0* If I could give this a zero I would have. There’s always an error every time you try to log in ### 1/5 — Errors *2026-02-27, version 2.1.0* Have not been able to login since the update. ### 1/5 — “Web”TPA fails in its online experience *2026-02-24* It’s ironic that a company with “Web” in its name consistently fails in its online experience. Have been unable to use the app with Authentication Errors despite updates. Was able to eventually able to log into website on computer after updating passwords. ### 1/5 — Worst update to my insurance app *2026-02-22* I had FBCBS with my employer and the old app NEVER gave me problems. Now? This stupid app is the worst. I haven’t been able to log into it since January.. I’ve reset my password, just in case. Finished that process and when trying to log into.. ERROR AFTER ERROR. I just want to check my claims!!! And see who is covered!!! 0/5 if it would let me ### 1/5 — Don’t waste time *2026-02-16, version 2.1.0* This app sucks. You can’t even get past creating an account. Shame on you guys for such a piss poor app ### 1/5 — Terrible Login Issues *2026-02-15, version 2.1.0* Unable to login to system due to a repeated prompt that says, “AuthError.” Not the first time experiencing this issue. This needs to be fixed. ### 1/5 — Totally broken *2026-02-11, version 2.0.2* Like the other review, logins fail constantly and this started awhile back. Company has been no help in resolving and defects. ### 1/5 — No use *2026-02-06, version 2.0.2* Not able to log in for a year now. ### 1/5 — Worst app *2026-01-16, version 2.0.2* I am not able to login to the app . I have reset the password like 10 times but never able to login . This is the worst app I have ever seen ### 1/5 — Allegedly fixed auth error yet still having the error *2026-01-15, version 2.0.2* As I already stated, auth error means I cannot log on and this app is worthless. ## Most praised reviews (5 highest-rated) ### 3/5 — Find Care not working *2025-02-04* I can see my account information here but when I try to find a provider in my network, I get “Error! Something went wrong. Please try again!” Can you please fix this issue? ### 3/5 — Biometric Sign In *2024-12-11* Among other bugs, the biometric sign in didn't work. The apps needs to go under thorough testing and bug fixes. ### 2/5 — App not working *2023-06-16* The app keeps showing a pop up with an authentication error. I even changed my password and I’m still getting the error. **Developer response:** Please give us a call by calling the phone number on the back of your ID card and we'd be happy to walk through your authentication process. We have dual authentication to keep your health plan information safe and protected. ### 2/5 — Poor app *2023-06-02, version 1.2.0* Was pleased to know there was an app but I cannot access any details on claims - cannot write any messages - cannot get my ID card, and more. ### 2/5 — Poor app *2023-04-04* Glitches out all of the time. Won’t load claims tab - gives error message. Won’t load EOB’s. Chat says it’s still open even if closed. No response to messages sent in timely manner, if at all. Will load providers saying in network and then take them off **Developer response:** Thank you for your feedback. We have noted your reported errors and they have been resolved. Please give us a call if you encounter any more issues. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-16.*