# MyHealthONE — user reviews > 409 indexed App Store user reviews of MyHealthONE by HCA Healthcare, Inc., rated 4.55/5 from 69,909 ratings. - Source: https://appshunter.io/ios/app/myhealthone/id1493014954/reviews - App overview in markdown: https://appshunter.io/ios/app/myhealthone/id1493014954.md - Rating breakdown: 5★ 49,092 · 4★ 4,385 · 3★ 1,921 · 2★ 934 · 1★ 3,345 ## What do users think of MyHealthONE? Overall sentiment: mixed **Pros** - 👍 Easy to navigate - 🚀 Convenient access to medical records - 💡 Ability to view lab results and provider notes - 🚀 Helpful for sharing medical information with providers **Cons** - 🐛 Login issues and app crashes - 🐛 Incomplete or outdated medical records - 🐛 Difficulty sharing or downloading reports - 🐛 Slow performance and long loading times **Commonly reported bugs** - Share function not working - Unable to set account password - Incorrect patient information not correctable - Provider reports temporarily unavailable for months **Most requested features** - Integrate with Apple Health or other health apps - Allow uploading of medical documents and directives - Improve billing and payment functionality - Provide faster updates to medical records ## Newest reviews (17 of 409) ### 2/5 — Medical Records Won’t Open and App Logs Me Out *2026-08-20, version 1.9.2* The MyHealthONE app has become extremely frustrating to use. Every time I try to open a medical record, the app takes me to a page that just keeps circling as though the record is loading, but it rarely opens. At the top of that page, I see the MyHealthONE icon with an “Open” button. This is crazy because I already have the app open. Most of the time, tapping “Open” does absolutely nothing. One time it redirected me to the App Store, where the MyHealthONE app was displayed, but tapping “open” there didn’t resolve the problem either. Being able to consistently access medical records is one of the most important functions of a healthcare app. Right now, I’m unable to reliably access mine. This issue needs to be fixed. ### 3/5 — Slow *2026-08-15, version 1.9.2* I managed to get logged in when I initially set up the app but now I can’t get in at all. It just spins and times out. Also bummed I can’t message providers using the app; something I’m able to do in an health app that I use. ### 3/5 — Poor grade for accessibility *2026-08-07, version 1.9.2* so far I'm not impressed with this app at all as a low vision blind user using accessibility feature voiceover on my iPhone right now I'm trying to check in for an appointment coming up but all features get frozen when I select them it would be nice if app developers actually tested accessibility features on their own phones ### 1/5 — My data disappeared *2026-08-04, version 1.9.2* Why does it have to load data again. Then never finishes ### 2/5 — CLUNKY *2026-08-04, version 1.9.2* THE APP IS VERY CLUNKY N A BIT CUMBERSOME TO USE. IT HAS LINKS THAT TAKE U SOMEWHERE ELSE N NANG. U HAVE TO CLOSE OUT N THEN U MAY SEE WHAT U R LOOKING FOR. THE PAYMENT PLAN FEATURE DOESN'T EVEN LOAD AT ALL. OVERALL NEEDS A LOT DEVOPS WORK. ### 3/5 — Very slow *2026-08-03, version 1.9.2* This platform takes forever to load records ### 2/5 — Unable to correct errors in record *2026-08-02, version 1.9.2* Incomplete and erroneous information on history, medications and allergies cannot be corrected ### 2/5 — X-rays *2026-07-31, version 1.9.2* I would like to be able to view the actual Xray itself along with the provider’s report ### 1/5 — Worst portal yet! *2026-07-29, version 1.9.2* I wish I didn’t have to use HCA because this patient portal is frustrating, slow, and ALWAYS incomplete even weeks after testing. ### 1/5 — Ml *2026-07-29, version 1.9.2* To difficult to use. Works 1/2 of the time ### 1/5 — After visit summary *2026-07-28, version 1.9.2* Can not find it ### 1/5 — Find Doctors - Not working *2026-07-26, version 1.9.2* Find Doctors function just keeps spinning. Endless spin. ### 1/5 — Forgot username/password process is slow and unreliable *2026-07-26, version 1.9.2* I’ve exceeded the maximum amount of attempts to retrieve my username and reset my password despite attempting to login with my saved credentials. The security code email arrives hilariously slowly and the screen to enter it times out before I can enter it. Even when I can enter it in time, the screen seems to be waiting for the server to respond and then errors out. This is absolutely unacceptable application performance when the law requires that patients to be able to access their health records through the patient portal. I must now wait 24 hours before I can attempt again. ### 1/5 — NO HEALTH RECORDS SHOWING *2026-07-25, version 1.9.2* I can’t even view my health record. I keep saying it’s gonna take a few minutes alone, but it never comes back and I close the app and logged back in and still doesn’t work. ### 2/5 — App clocks after putting password in *2026-07-23, version 1.9.2* App clocks after putting password in. It sits there till it times out and says application not responding please report if it happens again. ### 1/5 — Why does the Health need full access when using a Calendar? *2026-07-22, version 1.9.2* Huge Risk by allowing this, please limit access to only when using the app ### 1/5 — User interface issues *2026-07-21, version 1.9.2* The app keeps telling me to pay as a guest even though I’m logged in as an account holder. I can’t select the agree button after terms and conditions because other buttons are on top of it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sending me into space! *2026-08-18, version 1.9.2* I am trying to hospital’s portal, one where I’ve had several encounters this year. But the app is now sending me to the portal of a clinic I haven’t used in several years. I just need to check a couple of numbers on my recent hospital tests. I’ve been able to view them here as recently as a few weeks ago. Yes, I went back to the hospital web page and followed the link for their portal, just to make sure. Somewhere some wires are crossed. ### 1/5 — Bad *2026-08-17, version 1.9.2* Scam ### 1/5 — App not working *2026-08-17, version 1.9.2* It has been unavailable for two days, and I cannot access my medical records or imaging reports. ### 1/5 — Can’t update Address *2026-08-15, version 1.9.2* Why can’t there be an online option to update address? ### 1/5 — Slow as Christmas *2026-08-15, version 1.9.2* This app Takes way to long to load up, that’s if it ever does load up. ### 1/5 — Takes forever to load *2026-08-15, version 1.9.2* Just downloaded this app and it takes forever to lead ### 1/5 — -.- *2026-08-14, version 1.9.2* App is too slow , can’t even load any information ### 1/5 — Always shows unread message *2026-08-12, version 1.9.2* Software is much more difficult to navigate than others I have and always shows that I have an unread message. Have spent way too much time trying to figure this out to no avail. ### 1/5 — Crashes constantly *2026-08-06, version 1.9.2* This app hangs constantly.Really annoying ### 1/5 — Consistently doesn't load data *2026-08-05, version 1.9.2* We use this app during hospital stays. The issue is that the data doesn't load. Is this by design? It is by far the worst hospital app. Other hospitals allow you to text your doc and nurse during your stay. Not HCA. The app doesn't load data on my phone or laptop most of the time. ## Most praised reviews (10 highest-rated) ### 5/5 — User friendly *2026-08-21, version 1.9.2* It is very easy to use and set up. ### 5/5 — App *2026-08-20, version 1.9.2* The app is great! ### 5/5 — Patient Care *2026-08-18, version 1.9.2* Except for 1 nighttime occurrence, I experienced the most professional and excellent care during my initial visit and throughout my extended stay at both Wesley Woodlawn and Wesley Main. The staff responded to every request with immediate resolution exhibiting a genuine care and concern. This was particularly true in the ICU unit. I cannot recall all the names, I particularly remember Kenna (Woodlawn); David, Austin, Adam—ICU Wesley Main. Gwen, PA Wesley Main. Vern..CNA…Wesley Main. What can I say about Drs Khicha and Elmassory and their related teams except Amazingly Priceless. ### 5/5 — One problem *2026-07-13, version 1.9.2* It would be nice if radiology dept used the appointment calendar ### 5/5 — Help with Mom *2026-06-26, version 1.9.2* My 86 year old mother has had a stroke and days later fell. Since then she’s been in and out of hospitals, nursing facilities, family members homes. Having MyHealthOne to understand where she is at physiologically at any given day is most helpful. We intend on getting her healthy and back to a good life before her time is up. This app helps us do that. ### 5/5 — Little River ER *2026-06-25, version 1.9.2* Outstanding care ### 5/5 — Access *2026-06-25, version 1.9.1* I can’t access anymore and I have had it for years ### 5/5 — Care *2026-06-15, version 1.9.2* I can say all the times I’ve been to this hospital, only once did I have a problem with the Dr.!!! He messed up bad!! I went the next day and made a complaint, and all was taken care of. The nurses are great, the front desk is great!! ### 5/5 — Works great! *2026-06-09, version 1.9.2* Loads much better on Wifi and Cell service. Easy to navigate and use. ### 5/5 — Honesty *2026-06-07, version 1.9.2* The app itself is very convenient. However it’s extremely slow to download my records from visits, lab, imaging, hospitalization, etc. other than that it’s great. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*