# myHeritage Bank — user reviews > 15 indexed App Store user reviews of myHeritage Bank by Heritage Bank NA, rated 1.92/5 from 51 ratings. - Source: https://appshunter.io/ios/app/myheritage-bank/id1071085137/reviews - App overview in markdown: https://appshunter.io/ios/app/myheritage-bank/id1071085137.md - Rating breakdown: 5★ 11 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 38 ## Newest reviews (4 of 15) ### 1/5 — Doesn’t work at all *2020-11-27, version 12.3.01* I have the latest app version on the latest iOS and I can’t even get past the loading screen. The spinner just spins forever. Totally unusable. We need a new version immediately. ### 1/5 — Worthless *2020-11-11, version 12.3.01* Come on heritage bank. You’ve changed your call in process and now when you call you don’t get someone at the local location. Now you’ve switched your app and most of the time it doesn’t even boot up. When you finally get a log in screen you’re lucky if you can get it. This is ridiculous. You’re just about to lose our business entirely. ### 1/5 — Problems! *2020-10-23, version 12.3.01* I have never had so much trouble. Doesn’t work hardly at all. ### 1/5 — Horrible *2020-10-17, version 12.3.01* This app is honestly just terrible.. Absolutely garbage.. I want the creator to actually make an half decent app.. I can do better. I know my sign in stuff and it just won’t let me sign in.. then I hit forgot my crap and I type in my email and then it has a series of questions to verify.. like bruh I haven’t even answered these in the first place.. and then it gave me an easy one and said what is your brothers birthday and I typed it in and it said invalid.. invalid??? Are you kidding me. You can’t even get into your account.. idk how they can ask you security questions when they don’t even know what person (user) they are being dealt with.. I never put my stuff into it so how would it know even if I did fill out questions, how would they know it’s specifically for me when I’m not signed into my account and stuff. the other app was way better idk why they switched.. at least let me get into my account.. and now the old app that actually worked doesn’t even open anymore cause it’s like disabled or something.. ## Most critical reviews (10 lowest-rated) ### 1/5 — Junk *2026-04-23, version 26.7.3* Updates in loop, inconsistent lock outs. Not good ### 1/5 — Garbage App *2021-01-16, version 12.3.01* This app no longer opens on my phone. If I could give zero stars, I would! ### 1/5 — Never Loads *2021-01-01, version 12.3.01* When you open the app, it never even brings up the login screen. Just an eternal loading wheel. Have to check my account through safari, which is ridiculous 🙄 ### 1/5 — App doesn’t open *2020-12-24, version 12.3.01* Well the app used to work fine before this bank changed their user interface. The user interface online is worse than it was before. But now their app won’t open at all on my iPhone. ### 1/5 — Terrible *2020-12-23, version 12.3.01* This app is terrible and has so many glitches. I keep having to delete the app and redownload it to get it to work. I don’t have problems with any other app on my phone. Not user friendly either. ### 1/5 — Zero stars *2020-12-22, version 12.3.01* The app is terrible. It never loads for me. It makes me want to switch banks so I can actually access my accounts easily. Please fix it Heritage! ### 1/5 — Slow and often can’t even sign in *2020-12-19, version 12.3.01* Getting to login screen takes forever when the app loads and often can’t even get to the sign in page ### 1/5 — Horrible *2020-12-17, version 12.3.01* I have to delete and reinstall every month just for it to work. Now that don’t even work. I’d change banks but that’s just a pain changing everything. ### 1/5 — Mobile check deposit does not work *2020-12-17, version 12.3.01* I’ve tried to deposit numerous checks that were rejected because “they may have been deposited before,” although they had not been deposited before. Went to my chase app and deposited the checks... ### 1/5 — Terrible *2020-12-16, version 12.3.01* Cannot even open the app with my simple Apple XS phone. Won’t even let me get to the sign in page. Just see that stupid sailboat. Removed the app and downloaded the app and it worked for... one week! Not willing to remove app and reload again. There are other banks and in today’s world, mobile banking is not cutting edge. It is bare minimum. Can’t believe it is just me. ## Most praised reviews (1 highest-rated) ### 5/5 — Gets the job done *2024-06-12, version 25.1.1* This app doesn’t have all the bells and whistles that your larger bank apps have, which is perfect for me. Check balances, transfer money, contact your bank. It’s secure and has facial recognition. To me it has everything you would ever need in a banking app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*