# MyHPN — user reviews > 36 indexed App Store user reviews of MyHPN by Health Plan of Nevada, Inc., rated 1.40/5 from 84 ratings. - Source: https://appshunter.io/ios/app/myhpn/id1472407575/reviews - App overview in markdown: https://appshunter.io/ios/app/myhpn/id1472407575.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 73 ## Newest reviews (16 of 36) ### 1/5 — Technical difficulties *2022-05-01, version 1.11.0* This app is so bad right off the bat. Won’t recognize the ID I’ve triple checked and sent to my email a dozen times, instead giving me a technical difficulties notification. The way it connects to the browser is so counter intuitive for an app to begin with. Just not helpful. **Developer response:** Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — The only thing more useless than the app is the website. *2022-04-16, version 1.11.0* I’m three months of having this insurance I have successfully logged into the app or website zero times. **Developer response:** Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Horrible app *2022-03-22, version 1.11.0* Forces to change password every month, so what is the fingerprint for if necessarily have to change password every month???????? ### 1/5 — Impossible to navigate *2022-03-04, version 1.11.0* It’s not user friendly. I couldn’t even get on after putting in all info. Sad. I could use this if it were easier. ### 1/5 — App doesn’t work *2022-02-02, version 1.11.0* Every time I try to login it gives me an errors stating that they are having technical difficulties. ### 1/5 — Won’t let you sign in. App doesn’t work *2022-01-22, version 1.10.2* It just does not let me sign in. I put my member ID everything and it just refreshes the page every time you submit. This app does not work ### 1/5 — Doesn’t work on Apple devices? *2022-01-18, version 1.10.2* Logged in and wanted to load my ID card into Apple Wallet - received server error. Chatted with customer service agent who shared only chrome and google worked, from a pc or laptop. Not sure why there’s an app… ### 1/5 — Useless *2021-12-27, version 1.10.2* Completely useless. Under Test Results, it only lists each test you’ve had but does not shows an actual result lol. Can’t click them or anything. Totally lame. Only reason I got the app is because the website has been down for three days. ### 1/5 — Can’t log in can’t add to wallet *2021-12-24, version 1.10.2* They need to fix these issues ### 1/5 — Not even 1 star *2021-10-27, version 1.10.2* App doesn’t work at all. Includes incorrect info that it will NOT allow you to change. HORRIBLE! ### 1/5 — Login is awful *2021-10-22, version 1.10.2* You’ll constantly have to login even with facial recognition etc. it’s seriously ridiculous. Keep your password handy. **Developer response:** Thank you for your comment. We will review with our technical team. ### 1/5 — Horrible *2021-09-25, version 1.10.0* Please fix this apps ### 1/5 — Very confusing app *2021-09-20, version 1.10.0* First time using, I enter my member ID routes me to log into my one health account. I don’t have one and there is no where to make account? ### 1/5 — Awful *2021-02-15, version 1.8.0* This app is worthless. No appointment scheduling, no test results, no reminders of upcoming appointments. ### 1/5 — Not opening after installed *2021-02-01, version 1.8.0* Installed it and when tried to open an error Msg. keep coming up “ can’t open at this time”. Tried a few more times, still not able to open it! :( ### 1/5 — Unable to log in through his app *2021-01-29, version 1.8.0* Like many of the other reviews for this app I am also unable to log in. I have attempted to log in multiple times with no success. ## Most critical reviews (10 lowest-rated) ### 1/5 — still cant login *2023-11-10* Several other reviews have cited a do-loop of logging in or registering, this is still the case. I have an account with HPN and can login using a browser. When I go to login using this app, The member ID doesn't display correctly, I get a pop up that says I have an account, I click that I want to use the existing account, and I get booted back to the original generic login screen. ### 1/5 — Worthless *2023-08-18* I’ve been trying for 2 weeks to login and though I know the info is correct I just get a message that they are having technical difficulties. First time I’ve had medical insurance with a company that doesn’t have a working, useable app. **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Not worth downloading *2023-06-28* This app doesn’t work it’s impossible to log in. I’d just use the website but that doesn’t work either…What’s the point in having health insurance you can’t even access? **Developer response:** Thank you for sharing your experience. We will provide this information to our technical team. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Doesn’t work *2023-05-06* I can’t login through the app or even on a laptop. It just brings me back to the previous page again and again. Don’t waste your time downloading as it won’t work! **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Terrible app *2023-04-26* I don’t know why I am even writing this. I tried to use this app before and it was broken. Glad to see that it is still broken. Tells me this app will never work. They don’t care. As long as you are giving them money right? **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Doesn’t work with an iPhone? *2023-04-17* Tried to register 3 times. This shouldn’t be on Apple apps. Endless loop of registering as others have pointed out For Years. Thought it would work but no way. Don’t pay attention to the bot that says the issue is fixed. Scroll back a couple of years and you can see the same problem over and over. How about this, spend some money and a real developer and not some cheap hack. Zero stars. **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Keeps wanting me to register *2023-01-22, version 1.11.0* Went through the process 3 different times, but it still won’t let me access the app. Zero stars* **Developer response:** Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 1/5 — Pain in the butt app *2023-01-02, version 1.11.0* Now I know why many other others gave low ratings ### 1/5 — Worthless just as the website *2022-09-15, version 1.11.0* This app won’t let me log in due to “technical error” Deleting off my phone ### 1/5 — Zero Stars *2022-05-12, version 1.11.0* Can’t even get in. It’s an endless loop. I log in it brings me to registration page. I enter the info and it says I already have an account and to log in. I try and log in and it brings me back to the registration page again. **Developer response:** Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ## Most praised reviews (4 highest-rated) ### 5/5 — Works for me *2023-12-26* After reading all the negative reviews, I was hesitant to install this app on my iPhone, but I was able to login and see all my health plan information. Works fine. ### 5/5 — SUCH AN EASY APP TO USE *2022-08-17, version 1.11.0* They have fixed the issues and this app was worth the wait. It is very user friendly and all your info is right there, no need to login to the online account. I see my referrals and prior authorizations, their status, claims , coverage, dr search. My favorite part is the insurance card can be added to your apple wallet. Good job to the developer on this one. **Developer response:** Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance. ### 3/5 — Insurance Card for iPhone Wallet *2022-02-18, version 1.11.0* Your app won’t add my insurance card to my iPhone wallet. When I click on “add to wallet” it opens the Safari web browser to a previously opened web page that is not HPN. ### 2/5 — Login on WEBSITE first *2022-02-01, version 1.10.2* You HAVE to login on the website FIRST or on a computer. Was very aggravated but thought I’d give it a shot on the web before calling and it finally created my account. I used the site on my phone but my mom said she used a computer and that also worked. Now I can use the app but that was very inconvenient and needs to be fixed for future users. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-28.*