# myHSA — user reviews > 49 indexed App Store user reviews of myHSA by myHSA, rated 4.50/5 from 2 ratings. - Source: https://appshunter.io/ios/app/myhsa/id663125634/reviews - App overview in markdown: https://appshunter.io/ios/app/myhsa/id663125634.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (15 of 49) ### 2/5 — Long waits *2026-04-23* Unfortunately my company has chosen this as an option. My issue is having to wait so long sometimes to have my money. As a single parent in this economy it’s pretty inconvenient to just hand over $150 to wait a week without it. ### 2/5 — Poor communication *2024-06-14* Don’t submit more than one message to the adjudicator if they request info. It will reset your claim assessment period (I.e. don’t even ask for an update because this will reset you as well); this wasn’t communicated and a simple claim got dragged out for nothing. ### 5/5 — Live chat *2024-01-10* It’s a great app and the live chat personnel is very responsive to my questions and clarification. ### 4/5 — Satisfactory service. *2024-01-01* Quick and detailed answer. Very patient and professional and knowledgeable. ### 5/5 — Easy to navigate app and informative *2023-12-19* The HSA app is very well structured in terms of showing all the accounts’ details. I like the fact that clients can communicate to a live agent through the app very easily and fast. ### 5/5 — Easy to use, chat available *2023-12-18* This app is easy to use and the chat is available if you have any questions. I’ve never had a problem and I get paid quickly. Awesome :) ### 5/5 — First time user *2023-11-16* The live chat was great, they provided me with reassurance about my account, pointed me in the right direction. ### 5/5 — Great *2023-11-03, version 2.6.5* Easy to use and fast. ### 5/5 — Great App! Easy to use *2023-05-30, version 2.6.0* App was super user friendly and easy to use. I received my money just a few days after submitting the claim. Love it ### 5/5 — Clear, concise and extremely user friendly! *2023-01-12, version 2.5.8* Clear, concise and extremely user friendly! The app is very easy to navigate, payment reimbursements are quick and assistance from the myHSA team is immediate when needed. I’d highly recommend downloading! ### 5/5 — Better than the old app *2022-10-07, version 2.5.6* I use to only use the website to submit my claims, never like the old app’s design. The new app is so easy to use, it is now my go to way of always submitting my claims! =D ### 5/5 — Amazing *2022-09-23, version 2.5.5* The app is so slick - especially the latest version. It is SO easy and simple to use. But the very best thing is that if you do get stuck, or have a question, they have a built-in chat function and a real human answers instantly to help you with whatever you need. It takes 2 seconds to submit a claim and only a day or two to get paid! Amazing! ### 5/5 — Simple app, effective people *2022-09-22, version 2.5.5* Super clean and easy to navigate like a healthcare app should be imo, and the support people you connect with over chat are always really helpful ### 5/5 — Great product, Fantastic app *2022-09-19, version 2.5.5* HSA’s are simple products but most providers do a lousy job of helping employees to submit and track claims and see what their remaining balance is. MyHSA has made this simple. It works so well that not only do I use the app as an employee, but our firm uses it to help our clients considering implementing an HSA. Go no further… you’re in the right place. ### 5/5 — Great Product with simple app *2022-09-14, version 2.5.5* I sell and use this product myself. App is simple and user friendly, I would highly recommend. ## Most critical reviews (10 lowest-rated) ### 1/5 — App keeps crashing. *2026-01-14* When i try to login on mobile the screen turns black. There’s no update available so not sure how to fix this. ### 1/5 — Useless app *2024-12-06* This app is useless, cannot get any assistance… Total waste of time ### 1/5 — Unable to resolve using the app. *2024-01-30* I was unable to resolve the issue using the app. It wasn’t showing the whole thread and there was a large enough delay between responses that the chat before had disappeared so I was missing information. Too time consuming with no results. ### 1/5 — Error when uploading pics *2024-01-26* Please fix the error that is received when uploading pictures from the gallery. Every time I try to upload pictures I get the following error “Some receipt(s) invalid. Please recheck.” This is extremely frustrating when I could upload pics from my phone previously when submitting receipts. ### 1/5 — Punishing those who are concerned about health in January. *2022-11-03, version 2.5.7* Locking the money into the HSA/WSA for the whole year is archaic. Give us quarterly opportunities to move the money around. How am I supposed to predict a YEARS worth of heath spending. ### 1/5 — No uploads *2019-01-03, version 2.4.0.2* You have changed the app it does not work well we can not upload photos on this app or a computer!!!😖 frustrating!!!! ### 1/5 — Crash *2018-01-01, version 2.2.5.4* It’s crashing on ios 11.2.1. Please fix it ### 1/5 — Domain name? *2016-04-04, version 2.0* Had many difficulties logging in with previous version ("forgot my password" would not work) now this new version is asking for domain name? No idea what that is. Hopefully this gets addressed. When it works it's great, however too many bugs to rely on. ### 1/5 — Issues saving information *2016-03-07, version 1.4.2* I've logged in to the MyHSA website associated with my account and set up my personal information. After logging in to the app, my personal information doesn't appear to be stored and I'm not able to enter my phone number and birthdate. I'm prevented from saving my information. As well, the balance on my account when viewed from the app is NaN, but shows correctly on the website. Not sure if it's a timing issue or a problem with the app. ### 1/5 — Outdated and insecure *2015-04-02, version 1.3.9* The very first thing I noticed when I opened the settings tab was that my password was sitting right there in plain text in front of me. This in incredibly insecure, especially for a medical application. For one that means that my password is stored unencrypted on a server somewhere so if they ever suffer a data breach (increasingly common these days, see Target, Home Depot, Sony, etc), then my account would be simple to compromise. Second this also means that if someone were to use my phone and open that app, they would instantly be able to get my password. That's incredibly insecure and I'll be deleting this app immediately. I also noticed that changing the password from the app just doesn't work. You can edit it and save your changes, but the password doesn't actually change. Further, the UI for this app is quite dated and just generally not optimized for any modern iOS device. Garbage app. Unfortunately the website is garbage too but it's the lesser of two evils. ## Most praised reviews (10 highest-rated) ### 5/5 — Easier & better then Canada life *2026-04-21* This was such a easier app to use & access sadly my company I work for changed hands & the new owners use Canada life app what a horrible app ### 5/5 — Live chat worked. *2025-01-09* Customer Service with Aly. Was great. She directed me what was required to complete my claim. Wish there was more live customer service reps all across the board, than the AI garbage that everyone provides. ### 5/5 — Fast response from the agent *2025-01-08* I requested assistance from the chat service, and within a short period of time, someone responded to my query. How quick! ### 5/5 — Good service *2024-12-16* The live agents are very helpful and efficient. They answer inquiries right away. ### 5/5 — Great support team and easy to use *2024-10-01* Great support for when you don’t 100% understand what is needed. Also, super easy to upload documents. Have worked at 2 companies where I have had to onboard employees and have them use this app. The employees have all been appreciative of how simple and intuitive the app is for reimbursement. ### 5/5 — Resolution of issue *2024-09-18* The app stopped submitting. Alysa was very helpful in resolving the issue. ### 5/5 — Excellent *2024-06-05* Excellent app and great customer service team. ### 5/5 — Excellent app with great support *2024-05-26* I got an agent speaking with me on the chat Ina Saturday night 11PM and that helps me a lot. App is fast and easy to use. ### 5/5 — Excellent App & Company! *2024-03-07* I’ve used myHSA for over 10 years and they just keep getting better. **Developer response:** Thank you so much for your review! ### 5/5 — Simple and quick *2024-03-05* I had a little issue about my banking information, I immediately wanted to call customer service. Found out they don’t have a call centre. Turns out they have a live chat, it was easy and simple also fast. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*