# MyHSS — user reviews > 140 indexed App Store user reviews of MyHSS by Hospital for Special Surgery, rated 4.50/5 from 1,142 ratings. - Source: https://appshunter.io/ios/app/myhss/id1555932065/reviews - App overview in markdown: https://appshunter.io/ios/app/myhss/id1555932065.md - Rating breakdown: 5★ 930 · 4★ 72 · 3★ 44 · 2★ 29 · 1★ 67 ## What do users think of MyHSS? Overall sentiment: neutral **Pros** - 👍 User-friendly app - 🚀 Seamless and easy to use - 🔒 Secure access to medical records - 💡 Comprehensive features (appointments, test results, messaging) - 👍 Excellent customer service - 👍 Helpful for managing healthcare - 👍 Streamlined processes (questionnaires, billing) **Cons** - 🐛 Frequent crashes and freezes - 🐛 Navigation issues (no back/exit buttons) - 🐛 Inconsistent performance (hangs, slow loading) - 👎 Difficult to find/access medical records - 👎 Poor integration with other health apps - 👎 Unintuitive and confusing interface - 👎 Unresponsive to messages and requests **Commonly reported bugs** - Inability to log out or navigate back from certain screens - Inconsistent behavior when accessing test results - Vaccination status update feature not functioning properly - Appointment scheduling issues (unavailable slots shown as available) - Billing and payment processing problems **Most requested features** - Ability to compare test results over time - Integration with wearable devices (e.g., Apple Watch) - Option to share test results with external providers - Streamlined login and password management - Improved notification system for appointments and updates ## Newest reviews (16 of 140) ### 3/5 — Review *2026-08-17, version 11.5.2* Excellent but perhaps too much information. Try to reduce the number of messages. ### 5/5 — Second Stay in 60 days *2026-06-20, version 11.5.2* Everyone is always a great help and have great attitudes. Makes it as easy as it can possibly be. ### 5/5 — Professional Excellent Care!! *2026-06-18, version 11.5.2* I was fortunate to see Doctor Nicholas Sama Trauma Surgeon, at HSS, following an accident on October 15, 2025. I was run down by an suv while out walking-I sustained a broken leg and ankles. I was highly recommended to see Dr. Sama. He performed surgery, and I am walking again. More recently, I tripped while out walking and injured my shoulder. I was seen by Dr. Sama again. Doctor Sama is a true professional and dedicated to his profession. I highly recommend Dr. Sama, and his wonderful support staff. ### 5/5 — Top of the game!! *2026-06-16, version 11.5.2* The professionals at HSS are very thorough and thoughtful. They provide a high level of service and explain everything!! ### 4/5 — Messages *2026-05-27, version 11.5.2* Wish you didn’t have to start a new message when you already have an ongoing correspondence with a doctor. ### 5/5 — The Best *2026-05-26, version 11.5.2* I like to thank Rose Ana the secretary for Doctor Russell for her hard work . I appreciate everything she has done for me she has made this process very easy for me. ### 5/5 — Tech Done Right! *2026-04-21, version 11.5.2* From the moment my doctor told me to get the HSS app, I was excited to see what it would do to help/guide me along my journey/decision to lop off a bad hip and insert a titanium version. The official HSS App is easy to use, intuitive, and provides you with a level of events coordination that is matched by few. From appointments to meds to physical therapy to billing, HSS has thought of it all. The app easily places you in touch with your Physician, Anesthesiologist, Nursing Staff, or coordinator to make it a true portal of one-stop-shopping. If you are making the wonderful choice to enhance your life through HSS, download this app and know you are securely in great hands from the moment you said hello. ### 5/5 — Frequent flyer *2026-04-19, version 11.5.2* I’m here too much. Going for 12th knee operation tomorrow. Always done professionally and with care. This is the best Hospital anywhere. Everyone here is very friendly and they all are the best at what they do. ### 5/5 — Visit for evaluation of shoulder *2026-04-07, version 11.5.2* From the front desk to the x-ray technician my visit was awesome. My doctor, Dr. McKenna was great. She was attentive, listened to me and came with suggestions for my care. Would highly recommend her to anyone. ### 4/5 — Still Concerned *2026-03-19, version 11.5.2* I continue to have concerns about left knee revision. It feels as if something is very wrong even though I can bare extreme pain and my range and motion continues to improve. MRI or Cat Scans which can possibly dismiss most of my concerns is not considered at all. Staff is polite. However, patient (Darlene) concerns are not respected. Not sure if that is right or wrong. Just leaves me concerned ### 5/5 — Doctor matt is my favorite doctor *2026-03-03, version 11.5.2* There why this history of HSS is a medical history fact it’s very important to understand that my family is so important and health of my right shoulder is very important Prp is incredibly special to me and my dad. My blood is very sensitive to the fact that my family has a lot more history. I feel so much better now. ### 3/5 — Issues with HSS App *2026-02-25, version 11.5.2* App is generally fine and helpful. But it would be much more helpful if their entries were dated so it would be clear immediately what you need to see and what you’ve already seen. Also the shortened medical references are hard, if not impossible for a layman, to understand. This is particularly hard after an operation, when one isn’t at ones most clear-headed due to the effects of anesthesia and pain drugs. ### 5/5 — Great!!! *2026-02-24, version 11.5.2* Wonderful doctors and staff!! Nurses are great!! Best hospital!!! ### 3/5 — Medication and pharmacy *2026-02-21, version 11.5.2* This feature should be improved I couldn’t locate the pharmacy I chose because it gave me 50 pharmacies from 50 different states and there was no place to tell my doctor where to send my prescription ### 5/5 — Get Fixed *2026-02-14, version 11.5.2* Using the HSS app for over a year. It’s a well done and user friendly app where I can find everything I need including a portal with which to ask questions directly to my doctors. ### 5/5 — Great app! *2026-02-02, version 11.5.2* Having this app makes my information accessibly easy not to mention the reminders and notifications that I received, which help my goals and achievements easier ## Most critical reviews (10 lowest-rated) ### 1/5 — My chart app *2026-04-08, version 11.5.2* It’s very difficult to log into my account it says it will send verification code and it’s never received ### 1/5 — Broken sign up *2026-03-31, version 11.5.2* Could not use the sign up because captcha failed repeatedly on their end. Why is HSS using a broken provider like this. Also why is the app co branded with epic and my chart. A bain of these corporate and insurance apps is people giving them multiple names so you end up with three times as many apps as you should have and they mostly have names unrelated to what they do. ### 1/5 — Impossible to find exercises , useless menus *2026-01-29, version 11.5.2* This app is a barrier to my care ### 1/5 — Cannot Isolate HSS Encounters *2026-01-16, version 11.5.2* There is no method for looking up only those appointments, past or future, which take place at HSS. ### 1/5 — No response to messages *2025-12-16, version 11.5.2* I cannot get an office not or a response about a telehealth I had 11/11 ### 1/5 — Ignored *2025-04-16, version 11.1.5* I don’t think anyone ever reviews the requests that come through this app. I’ve never gotten a response in two years. ### 1/5 — Very bad app *2024-11-17, version 2.6.4* The positive reviews are for doctors not the app. HSS is a very good institution with top class doctors. The app is garbage, unstable, and unintuitive. It is an embarrassment to HSS. Scheduling new or follow-up is virtually impossible. Look an NYU Langone’s app. It’s where I went after I gave up on HSS. ### 1/5 — Hate this app *2024-07-23, version 2.6.4* This is the most confusing app ever. Really hard to follow. And to navigate Take some lessons from the NYU Langone app ### 1/5 — Worst app ever *2024-04-12, version 2.6.4* The title says it all ### 1/5 — Disappointed *2024-03-28, version 2.6.4* Disappointed with the care I received at HSS. It was a total waste of my time and money. The slogan of being #1 for the last 12 years in my opinion is totally untrue. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent health app *2026-09-04, version 11.5.2* I really appreciate how easy it is to navigate the app. My favorite feature is being able to message any of my providers on my team and knowing the whole team is in the loop. Just another reason to trust my health to HSS and my incredible doctors, physical therapists and support teams. ### 5/5 — Bicep tear *2026-09-03, version 11.5.2* Tore my bicep. HSS found me a quick mri and appointment when others had 3 week appointments ### 5/5 — HSS best orthopedic in USA *2026-09-02, version 11.5.2* Five starts ### 5/5 — HSS Review *2026-08-25, version 11.5.2* My stay at HSS was great. The nurses were fantastic, they were caring and supportive with me and always helping. The Doctors were very helpful and professional. Had a great recovery and would highly recommend. ### 5/5 — Easy Access *2026-08-11, version 11.5.2* The app is great. It is wonderful to be able to see all of your appointments in one application. I really enjoyed the updated pre-surgery timeline which isolated tasks to complete by week. Having a picture of the provider allows you to connect with the provider before you even step foot in their office. You can easily communicate with you care team: ask questions, refill a script or just to let the team know how you are progressing. When you visit an HSS provider including your physical therapist or massage therapist, all of your information is on the app. Not only for their reference but for your information as well. I love how easy the app is to use. Thank you HSS for making the patient experience a great experience. ### 5/5 — Ease of use *2026-07-29, version 11.5.2* Best patient portal I have used. Easy to send photos and messages to my surgeon. ### 5/5 — Ease Of Use *2026-07-21, version 11.5.2* This app has been a game changer for me and it helps me stay on track with my annual exams. I’m able to communicate with my Primary Physician quickly and I can refer to lab results at anytime. I’ve honest become quite dependent on the HSS app. It’s kept me on top of my healthcare and well being. ### 5/5 — Knee Surgery *2026-07-21, version 11.5.2* I had my knee surgery with Dr. Steven Haass on July 6th he was wonderful to deal with & i must say all the staff on the 10th floor were amazing so caring & kind just absolutely incredible. I came from Ireland for my surgery & two weeks post op i’m doing great. Dr Hasss explained everything to me in detail before & after the surgery, i saw him today 2 weeks post op as I’m flying back to Ireland & he was so pleased with my procedure & my progress. It’s definitely a painful journey so far but I’m looking forward to being pain free & having a great quality of life. Definitely glad i made the journey to get my knee replacement with Dr Steven B Haas he’s just a lovely man who knows how to make his patients feel at ease ### 5/5 — Coordinated care *2026-07-15, version 11.5.2* Excellent way to keep up to date, report recovery progress and guide my recovery. ### 5/5 — A must if are you treated at HSS *2026-06-23, version 11.5.2* Easy to use. All info in one place. Makes being at HSS a much better experience. Great app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*