# myHughesnet (Mobile) — user reviews > 122 indexed App Store user reviews of myHughesnet (Mobile) by Hughes Network Systems, LLC, rated 1.67/5 from 126 ratings. - Source: https://appshunter.io/ios/app/myhughesnet-mobile/id1097579916/reviews - App overview in markdown: https://appshunter.io/ios/app/myhughesnet-mobile/id1097579916.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 6 · 2★ 5 · 1★ 81 ## What do users think of myHughesnet (Mobile)? Overall sentiment: negative **Pros** - 👍 Good for households with multiple users - 🚀 Works well for non-gaming activities - 💡 Appreciates the service improvements over the years **Cons** - 🐛 Frequent disconnections and glitches in the app - 🔋 Slow and unreliable internet speeds - 💰 Expensive for the quality of service - 🔒 Deceptive advertising and hidden fees - 📞 Poor customer service and support **Commonly reported bugs** - App login issues and inconsistent performance - Inaccurate data usage reporting **Most requested features** - Improved app functionality and real-time data usage tracking - Faster and more reliable internet speeds - Transparent pricing and data policies ## Newest reviews (18 of 122) ### 2/5 — Glitchy App *2026-02-02, version 7.4.0* I can’t ever successfully have a full conversation with customers support via the chat option in the app because it glitches so much. The customer support person always ends up disconnecting before the app starts working right again. It sends messages from both sides of the conversation repeatedly resulting in any response from either party getting lost in the mic. ### 2/5 — Do not recommend *2025-08-07, version 7.3.0* I’ve had Hughes Net for about 8 years. It’s just the worst. I am planning on switching soon…we are finally getting some choices in our area. ### 3/5 — Meh *2025-07-28, version 7.3.0* It’s alright! It could be better! It’s good if you have a big household and people are using the internet for different things at the same time. It goes out when it’s a slight cloud or about to rain/storm which i very much dislike because I was told it’ll work even through rain and storms. But it’ll do, if that’s the only thing you can really get in your area. I dislike how you can’t make payments or let a bill roll over cause the speed slows down a lot then the tokens don’t last at all. ### 2/5 — Ehhh! *2025-07-27* I am not all that happy with hughesnet. Seems to be off more than on. Try to watch movies and it will go out about the same time each nite.. not sure it was worth the change. Frustrating for sure. ### 1/5 — SCAM *2025-07-25, version 7.2.1* Worst service ever. “Unlimited” but only a few gb of high speed that will only last 2-3 weeks and we only have 2 people in our household. Apparently we were tied to a 12 month contract and when that ended I tried to cancel and all of a sudden it turns into a 24 month contract. Called to complain on a day that it wasn’t working at all and they said that they could not do anything and on that day we used up 60GB!! Once our first year ended they added fees without telling us and DOUBLED our bill, saying that we had been on a special discount that was only good for three months. For three months we paid about $130 without realizing. Surprisingly, after we began to pay more, our GB lasted throughout the entire month and we were still on the same plan. This WiFi glitches all the time and doesn’t reach our entire home. Since it is satellite, every time I would call for support, their excuse was always the weather. ### 1/5 — Worst internet *2025-07-22, version 7.2.1* “Don’t sign up—they tie you down with a two-year contract and offer the worst internet on the market. And if you want to cancel, they charge you $400, so you’re stuck with them for two years whether you like it or not.” ### 3/5 — Kinda Good i dont know- *2025-07-18, version 7.2.1* This wifi seems good and stuff but its really bad if you use it for gaming or watching TV or use both same time they both would be bad but for watching tv its really good but for gaming not really you would be running like 1500 PING and bad fps but overall pretty mid wifi but one more problem and thats when you buy tokens sometimes the tokens dont work and the Wi-Fi stays the same speed but overall pretty good wifi👍 ### 1/5 — Trash *2025-07-03, version 7.2.1* The ABSOLUTE WORST INTERNET IVE EVER HAD. If it’s raining I don’t have internet and even in clear skies it’s as slow as molasses. The first bill was around 200 and the cancellation fee was over 400 . It is no where near worth it when my shows are in the lowest quality and I can’t play online games. ### 1/5 — Do not recommend *2025-06-24, version 7.2.1* This is the worst Service I ever experienced. I would not recommend this service to anyone. This service quote you one price but when the bill comes it is twice the amount quoted. The internet service is horrible and runs out before the month is over. When this happens they have an offer to buy a token which doesn’t help at all. Just spending more money for a service that’s not worth it. Immediately canceling this service. ### 1/5 — Bad service *2025-04-25, version 7.2.1* Worst internet service ever, hope nobody gets this service. ### 1/5 — Worse than dialup *2025-04-25, version 7.2.1* This app is atrocious and their “internet service” is so bad even the app won’t open. I rarely even get over 1mbps and the ping is over 900. Wherever you do don’t fall for this companies lies and get stuck with internet that doesn’t even work. There is another provider of satellite internet that is incredible and available everywhere called ⭐️link. ### 1/5 — DO NOT USE THIS COMPANY *2025-04-13, version 7.2.1* Moved out to a new house, previously had spectrum and they don’t cover this area. So I went with hughesnet, good for a couple days, tech came and installed the fusion system ( best one supposedly ), never told me about having to buy tokens or a 23 month contract. Haven’t even had this system for a month and nothing loads, can’t watch tv nothing. Called and the customer rep told me I needed to buy tokens or wait until my cycle re ups, I told them to disconnect my service, I was then told I was under contract and there was a 400$ fee for disconnection. $700 if I don’t return the equipment. Strongly advice not using them ### 2/5 — A long Time no reason to stay *2025-04-02, version 7.2.1* I stoped my service after being a customer 6-7 years my bill was like $300.00 month They never gave me any new offers they came out ### 1/5 — Worst ever WiFi *2025-03-07, version 7.2.1* I am so mad that I didn’t consult the reviews before getting this service. It is the worst service I’ve ever had for any service out there. It is supposed to be home WiFi , free installation except for the $50 they charge for installation so lie number one . Lie number two a single person that does not game at all should be great with the 100 gb , huge lie ! I used that in the first week now I have zero service . I’ve bought 3 tokens now for extra 100 gb 3timed they last maybe 24 hours if your lucky . Not sure if I signed a contract but I’m guessing they snuck one in . Terrible , awful , pathetic , the worst don’t buy this WiFi ! You will hate it so much and I’m not joking . ### 1/5 — DONT DO IT !! *2025-02-15, version 7.2.1* Worst Internet, I’ve ever had. And then they’ll make you pay a charge because their Internet was not fast enough.! Even on the top plan go in and out so much.zero out of 10 would not recommend to anybody! This is why they are loosing so many customers to Starlink. The installation staff is phenomenal. The company has a whole shady and don’t care about your needs. ### 1/5 — Hope you see these. *2025-01-14, version 7.2.1* Service was cancelled without my knowledge or consent. They also want me to pay the bill. ### 1/5 — Too expensive and you run out of data *2024-12-25, version 7.2.1* I would not recommend this service to anyone. You get 200 gb of priority data and then you have to purchase tokens after you run out. It’s ridiculous. Who charges extra data rates anymore. ### 1/5 — I had no other option *2024-12-05, version 7.2.1* Literally the worst service. They only get business because people have no other choice in their area. Ugh ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst internet *2026-06-23, version 7.4.5* Worst internet I’ve ever had can’t get in touch with an agent. Want to cancel so they won’t talk to me. ### 1/5 — High Speed Scam *2026-06-13, version 7.4.5* Seriously, don’t bother. If you have heavy upload / download needs this is a waste. All my neighbors said it was great for them. Well, they must watch TV on one device and not have any gamers or other heavy data demands. They don’t tell you that your “high speed” data is limited. So then you have to purchase credits which makes it just as expensive as whatever alternative brought you here. And you have to sign a contract so then you’re stuck for a whole year. ### 1/5 — Do not get it! *2026-03-29, version 7.4.2* As the other reviews have stated. There are hard data cats. It slows down even before you use it all up. Do not get this. ### 1/5 — Terrible service subpar customer service *2026-02-22, version 7.4.0* Ive had this provider for a year now. The app is subpar and any of the representatives who do the online support are rude and will end the chat on you. They up my monthly charges randomly and refuse to be held accountable for robbing their customers ### 1/5 — WiFi *2026-01-30, version 7.4.0* Been with them for awhile, price just keeps going up. Over $100 a month for WiFi that’s so bad. Only WiFi I can get where I live sadly. ### 1/5 — Scam *2025-12-23, version 7.4.0* Hughes net is a scam. Unlimited data means about 2 weeks of high speed then the rest of the billing period is super slow. You can but tokens for $1/ fb but they last about a day. Everything they tell you pre sale is a lie. Stay away from this sleazy company!! ### 1/5 — Ehhh! *2025-09-19, version 7.3.0* I am not all that happy with hughesnet. Seems to be off more than on. Try to watch movies and it will go out about the same time each nite.. not sure it was worth the change. Frustrating for sure. ### 1/5 — Terrible service *2025-08-14, version 7.3.0* Slow, unstable internet with sky-high ping. Impossible to work, game, or have video calls. Useless support and constant excuses. And if you try to cancel early, they hit you with a $400 fee. HughesNet is just throwing your money in the trash. ### 1/5 — Worst internet ever *2025-07-29, version 7.3.0* We chose this company over Starlink as we live in a rural area. It is the worst internet service ever. We pay for the highest gb but it always runs out. Even when we have enough data, they slow it down in the evenings and especially on weekend nights. Xfinity is coming to our area soon so we will be switching as soon as we can. ### 1/5 — Never again *2025-07-27, version 7.3.0* I think I was way too nice giving them the 1 star, honestly. Hughesnet is awful. Plain and simple. I’ve had them a little over a year now and recently got Star link and the difference is incredible. PLEASE do not waste your time with them if you enjoy having wifi, but if you rather throw away money every month then sure it’s the one for you. ## Most praised reviews (10 highest-rated) ### 5/5 — I like it *2025-07-29, version 7.3.0* I talked to several people about this service before getting it. Most everyone that I talked to was disappointed. I live in a rural area in Arkansas and honestly I like it. Both my sons and myself can be gaming and streaming at the same time. It would be nice to have an option for true unlimited but I get 200 gigs of high speed then throttled down after that and am still able to stream or game. Happy customer here. ### 5/5 — 1 Mbps ≠ 25 Mbps Plan *2025-01-30, version 7.2.1* Clouds cause a loss of internet service to reach Earth from Jupiter 3 satellite. ### 5/5 — Wonderfully improved *2024-10-30, version 7.1.0* I got Hughes neck back September 30, 2024. I’ve only had one small glitch and the technician worked me through it and it was wonderful. I have not had any glitches since then and I only have the 50 gig and it works wonderful for two and three TVs. We are not gamers. So all I can say is that Hughesnet has truly really improved over the last five years. Back five years ago when I purchased them wasn’t because I had to it’s because I wanted to, but it wasn’t really that great where I was living. I am now in GRAYSON COUNTY and the service has been wonderful. I’m so glad for all the improvements that they’ve made. ### 5/5 — BEST F***ing Service *2023-01-01, version 4.8* By far the best half the reviews I’ve seen are just people looking for attention never have I or anyone had a issue so as of the rest of you y’all trolls ### 5/5 — Excellent app… *2021-12-04, version 4.7* Most of the reviews are stale. The developers have had several releases and the app works great. Many actions are far easier to use in the app than via a browser. ### 5/5 — Serves its purpose *2021-02-01, version 4.5* Pro: The app is good to keep track of the data usage. I’ve never had to use the wifi tool when there’s a problem so I can’t speak to that. Con: The only issue I’ve ever really had with the app is that it consistently says the wrong bill amount, usually $0. My regular amount comes out anyway. I expect the regular amount, so that doesn’t surprise me, but could be misleading to those who depend on app data. ### 5/5 — Return HughesNet box *2020-10-24, version 4.1* I’m waiting on my box to return my modem other stuff ### 5/5 — Fail login- no results *2019-12-04* The app was updated, great looking welcome sign in screen. Worked for 3 days now error message not ALLOWED to log-in. Called customer care with no result. Was told they were still working on improvements and to try in a couple days. I noticed my account on emails no longer show my original profile info - in fact it had bogus phone numbers!!! Something ain’t right! YEAH! Finally... app appears to be working. I must comment on Hughes net in general. I have had their service going on 14 years. The folks that handle their customer care are condescending and flippant. 99% of the time I end up frustrated and angry. As far as the internet service goes, it was better a couple years ago, seems to have a BIG LAG and slow nowadays. Their phone addition service is horrible to use due to its own LAG. My options on other services are not available but I think once they are available in my area, I will drop Hughes Net. Because I have no other options, I feel taken advantage of, mostly because of the attitude and high cost. Since they have time to improve before more options come my way, I will give them that time to improve. It’s a wait and see. ### 5/5 — Very impressed with the service *2019-05-09* What a fantastic Service and I’m not kidding I was very impressed with the equipment the technician installed and I was put on the schedule mediately the following day , and the cost for this service is very affordable and you get the top-notch service and technician and this company know what they’re doing A lot of us have been with many services and I would like to say you will not be dissatisfied with this company and you’ll be hearing a lot about Hughes from many. Wow !! As a business owner since 1982 it’s nice to see a company concentrate on the number one rule in business and that’s Customer Service you just don’t see that much anymore ### 5/5 — I like this app! *2018-08-08* It does everything I need it to do - it shows my data usage, offers the ability to pay my bill (in-app), allows me to update my profile information (also in-app) and shows a list of optional features which can be added to one's plan (clicking on some of these options redirects you to their website in Safari, but you are landed right on the page you need to be). There is also the ability to purchase tokens if it is necessary to add extra GB to your plan (also without leaving the comfort of the app). It seems HughesNet has put some effort into improving this app since it has been developed, and it is WAY easier to use than the desktop site on mobile. I'm happy to have it. Great job, HughesNet, and thank you! :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*