# MyHumana — user reviews > 530 indexed App Store user reviews of MyHumana by Humana Inc., rated 4.80/5 from 35,674 ratings. - Source: https://appshunter.io/ios/app/myhumana/id779622024/reviews - App overview in markdown: https://appshunter.io/ios/app/myhumana/id779622024.md - Rating breakdown: 5★ 31,226 · 4★ 2,861 · 3★ 710 · 2★ 248 · 1★ 629 ## What do users think of MyHumana? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Helpful information - 🚀 Navigating the app - 👍 Exceptional service - 👍 Ideal for finding information - 👍 Superb service - 👍 Great app and easy to use - 👍 Ideal for accessing coverage info **Cons** - 🐛 Find Care option is useless - 🐛 Unable to change PCP - 🐛 Chat not always available - 🐛 App crashes when using chat - 🐛 Difficult to navigate - 🐛 App does not display correctly - 🐛 Too bright, needs dark mode - 🐛 Impossible to log in - 🐛 App is poorly written - 🐛 App freezes up - 🐛 Can't find anything - 🐛 Links are difficult to find - 🐛 Chat not working - 🐛 App crashes when trying to chat - 🐛 Barely functional - 🐛 App won't open - 🐛 Can't get past login screen - 🐛 Useless for finding providers - 🐛 Doesn't update deductible/stages - 🐛 Inaccurate drug pricing - 🐛 Unable to make payments **Commonly reported bugs** - Login issues - App crashing when using chat - Inaccurate provider and drug information - Deductible/stage information not updating - Payment functionality not working **Most requested features** - Add OTC shopping catalog - Improve search functionality - Provide more self-service options - Integrate with wearables - Add ability to view/manage prescriptions ## Newest reviews (10 of 530) ### 2/5 — Horrible app from an insurance company, of course. *2026-08-21, version 12.2.0* This app is as bad as the Humana website is. The website has 1995 style password requirements and requires a username in some places and an email address in others. They share the password between centerwell and humana, which adds to the confusion and customer support and chat rarely are available. The app is ridiculous, rather than switching to safari to show portions of their website, as a lot of other apps do, it opens them in a part of the app called “Humana Browser”, which has no sharing iOS functionality to it. So I spent some time filling out a PA request in the app, and it gave me the chance to download my request to my phone, but puts a pdf file in their humana browser, and then you can’t do anything with it, can’t save it, can’t print it and you can’t share it with another app that could print or save it. I think a sadist designed this app. ### 2/5 — Ultrasounds *2026-08-12, version 12.1.0* The site does not provide detail regarding which provider handles thyroid ultrasound or any specific medical care ultrasound ### 2/5 — Not designed for today’s App Enduser Common Practices . . . *2026-08-08* • No Dark Mode available. • Pages that have Print Buttons don’t activate print or save as PDF. Nor is it possible to print or save as a PDF a page without a Print Button. • No way to Save Provider Search Selections or make Selection as your choice for future reference. • Shopping section pages scrolling is difficult. Pages scroll back to the top or halfway back while scrolling. • Has Chat, but is limited to Office Hours as is any contact with Customer Service. ### 4/5 — Learn in time *2026-08-07, version 12.1.0* I know it will take me a while to learn how to move around the app, but it seems user-friendly. ### 4/5 — meh *2026-08-04, version 12.1.0* this is a stupid spp. i csnnot get past the popup thst takes up the entire screen when i download the app ... ### 2/5 — Dental implants *2026-07-31, version 12.1.0* No dental help within 10 miles so the app isn’t giving me any choices for care ### 1/5 — Finding drug cost estimates *2026-07-28, version 12.1.0* The drug estimates has been hidden. It needs to be easily found on the home page. ### 1/5 — App issues *2026-07-22, version 12.1.0* The app won’t open at all. ### 1/5 — Two-factor Authentication Fails *2026-07-21, version 12.1.0* Your app and website utterly fail to send two-factor authentication codes to both my email and cell phone. The only login that works for me is facial recognition login when I start the app. In case my phone number was wrong, I tried changing it. No go because changing required two-factor authentication. Code never received. So I tried email two-factor authentication. I entered my email address which I know was entered correctly because I use an iPhone keyboard shortcut to enter it for me. (It’s the most used keyboard shortcut I use and it works every time.) It sent a code once via email. I entered it automatically. The code failed to verify. It said it was wrong. I told it to send another code after the 40 second timer allowed me to request another code. No code ever came. I repeated this several times. No code ever came. I use two-factor authentication with all my accounts/apps/websites that support it. Humana’s website and app consistently fail. Do your web developers know what they are doing? Or is there something weird with my account, Tornveil2? ### 5/5 — Online Card for apple wallet. *2026-07-19, version 12.1.0* Great thing to have in the wallet ## Most critical reviews (10 lowest-rated) ### 1/5 — No health information *2026-08-23, version 12.2.0* There is no health information just dental and vision. No link to get health information except to call the number on the back of ID card, which is not helpful since I want to use my app to read the info. ### 1/5 — APP difficulties *2026-08-19, version 12.2.0* Links are very difficult to find, like approved referrals. The app doesn’t tell me what link my doctor needs to get a referral for specialist or imaging. ### 1/5 — Get a new App *2026-08-18, version 12.2.0* Absolutely stinks ### 1/5 — Terrible *2026-08-16, version 12.2.0* Hard to use jumbled. ### 1/5 — Humana website app *2026-08-10, version 12.1.0* This is the worst app I have ever seen. I give it a 0-. ### 1/5 — New app format TERRIBLE! *2026-08-09, version 12.1.0* 1…I used to be able to quickly cue and review so all of my monthly statements. Now I have to go to a slow claptrappity procedure switch from one month to the next 2… i’m not able to see my entire statement… Example my April 2026 statement only shows two claims which show that nothing was charged to me. But there some total shows that I paid out about $25 in April 2026. There is a little arrow pointing right that says “ continued”… But it doesn’t do anything so I’m not able to see all my claims 3… I had to struggle long and hard before I finally was able to get a “verification code” sent to me. I could not get it sent to me by text at all and I had to struggle before I finally got it through email 4…I cannot access my account by clicking on the link on my email notifications of the latest statement. I’ll only go through the app directly 5…I did not have any of these problems with your older version of my Humana. PLEASE FIX THIS! ### 1/5 — App is crashing *2026-08-04, version 12.1.0* App is crashing ### 1/5 — App crashes *2026-08-03, version 12.1.0* iPhone 17 Pro iOS 26.6 - app crashes immediately. ### 1/5 — Slow *2026-08-02, version 12.1.0* So slow! Very frustrating!! ### 1/5 — Worst app with useless info *2026-07-30* I am not sure who designed the app, but they need to be retrained or fired… I don’t mean to be offensive, but this app has so limited information, it’s not user-friendly, and half the time, only 30% of the information even works! Also, the time when you click on some thing, it just ends up a blank page with a word that says ““retry”. The information is more than vague, I don’t understand why such a large company, would not hire someone that knows how to build an app… Again, I do not mean to be so critical, but the information that we need is critical and if it’s useless, why you even have it? ## Most praised reviews (10 highest-rated) ### 5/5 — Love Humana *2026-08-19, version 12.2.0* I’ve had Humana for years and will never change to another provider. ### 5/5 — Awesome App *2026-08-19, version 12.2.0* Just received my new Humana card and really enjoying the benefits. Awesome job 👍🏽👍🏽 ### 5/5 — Mr *2026-08-16, version 12.2.0* Good Review ### 5/5 — Happy with Humana 5 stars *2026-08-13, version 12.1.0* Absolutely happy with Humana services: quick processing, smaller paperwork, very assistive help and a lot of extra savings. ### 5/5 — App *2026-08-05, version 12.1.0* Very friendly app. ### 5/5 — MyHumana App *2026-08-05, version 12.1.0* This app has been the best app ever created, so easy to access and use thanks ### 5/5 — Humana Healthcare *2026-08-04, version 12.1.0* I’ve been with Humana for over 7 years and they have been amazing. All my appointments have gone smoothly and payment is always on time. The added incentive programs are a blessing and so is my OTC allowance. I hope to stay with Humana as I have a chronic condition for the rest of my life. Thank you Humana and all the staff!❤️ ### 5/5 — Convenient *2026-08-01* I really enjoy the Humana app. It’s very convenient efficient easy to use and only information is right there at the fingertips. It’s a great app to help a seniors out very easy to navigate very easy to use and easy to save your prescription drug card to your wallet on your phone email it whatever you need to do print it off thank you Humana for making this my Humana app five stars for you thank you everybody that’s involved in the creation of this. ### 5/5 — remember sign in *2026-07-20, version 12.1.0* love that we can add our med cards to the wallets ### 5/5 — Great coverage *2026-07-19, version 12.1.0* I am happy with this coverage. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*