# MyICA Mobile

> Immigration and checkpoints e-services platform for Singapore residents and visitors. (iPhone/iPad app by Immigration & Checkpoints Authority of Singapore.)

- Source: https://appshunter.io/ios/app/myica-mobile/id1584952674 (this page in markdown: same URL + `.md`)
- Developer: [Immigration & Checkpoints Authority of Singapore](https://appshunter.io/developer/1071195474)
- Category: Productivity
- Price: Free
- Rating: 2.80/5 from 60 App Store ratings · 65 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 120 MB
- Languages: American English
- Released: 2022-04-25
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myica-mobile/id1584952674/reviews.md

## What is MyICA Mobile?

ICA e-Services on-the-go:

This application is brought to you by the Immigration & Checkpoints Authority (ICA), a Singapore Government Agency.

MyICA Mobile App (1) provides a one-stop platform for Singapore residents and foreign visitors to transact with ICA conveniently. The features include:

•	SG Arrival Card (2) for residents and visitors to submit health declaration and arrival information
- Provide personal information with ease by scanning the passport biographical data page;
- Provide a group submission for up to 10 travellers; and
- Retrieve submitted records with ease.
•	Gateway to e-Services & MyICA portal
- Access existing ICA e-services and MyICA portal on your mobile phone.

Note: 
(1) The download and use of MyICA Mobile App is free of charge.
(2) The SG Arrival Card is NOT a visa. Visitors can visit Immigration & Checkpoints Authority (ICA) website to check if they need a visa to enter Singapore.

## Key features

- SG Arrival Card submission
- Health declaration
- Passport data scanning
- Group submission for travelers
- Access to e-Services & MyICA portal

## Recent user reviews (10 of 65)

All indexed reviews: https://appshunter.io/ios/app/myica-mobile/id1584952674/reviews.md

### 1/5 — The website is much better than using this app.

*2026-08-07*

The app has been acting up lately and keeps crashing.
The app is unstable and freezes every time I open it

**Developer response:** Dear あいだぴっくちゃ, we’re sorry to hear about your experience with our app. Please uninstall and reinstall the app.
If the issue continues, kindly email us at ICA_Feedback@ica.gov.sg with the date and time of the problem, along with screenshots.

### 1/5 — Poorly designed, very inefficient

*2026-05-18*

Unfortunately, you have to use either the MyICA mobile app or the SGAC e-Service website to complete an entry card prior to arrival in Singapore. The mobile app is pretty terrible and excessively inefficient. 
1) If you have already filled out an entry card using the SGAC e-Service website, the app has no option for you to log in to access or edit your existing entry card. In fact, the very limited FAQ in the app tell you that you have to view the website for information about logging in to view your existing entry card, and the website says you need to log in using the app.
2) When filling out the entry card, you have to indicate your last departure city immediately prior to entering Singapore. The mobile app requires you to scroll through more than a thousand cities to select one. So if you enter Singapore from Seoul, for example, you have to scroll down past more than 1000 cities to get to the South Korea section, and then find Inchon in the dozens of South Korean cities listed. The website lets you start typing and quickly and efficiently filters the remaining options. For example, if you type SEO in the field in the website, it immediately filters out the thousands of cities and only lists Seoul.
3) If your first destination city when leaving Singapore is different from the city you arrived in Singapore from, you have to repeat the same time consuming and inefficient process. Luckily, if you are departing to the same city you arrived from, there’s a checkbox so you can skip having to do this a second time.
4) There’s no intelligence in the backend system to recognize whether you have already completed an arrival card. For example, if you filled out an arrival card on the website and then discovered that you can’t lookup or access it from the app and you create a new one in the app, it doesn’t recognize that literally every single detail you have entered is identical to an existing arrival card.

Bottom line, use the website, not the app.

**Developer response:** Dear Bummer Toons, thank you for your valuable feedback.

We really appreciate you taking the time to share your experience.
To address a few of your points: 

• You can search for your past submission on the SG Arrival Card (SGAC) website and edit certain fields or simply submit a new entry. The absence of a login is intentional, designed to make the process more convenient for all travellers without the need to manage an account.
• To search for cities, the mobile app does support the same search functionality as the website - typing a few letters will filter the list quickly, so there's no need to scroll through all the options. 
• Additionally, you can save your profile on the app to pre-fill most fields automatically, which should speed things up considerably on future trips.

We are actively working on improving both the website and app to make them more intuitive and easier to use, and feedback like yours helps us prioritise what matters most to travellers. 
Thank you again for helping us do better.

### 1/5 — 申报页一直在卡

*2026-04-29*

能不能优化一下软件😅

**Developer response:** Dear SrainV, we’re sorry to hear about your experience with our app. We’d like to learn more so we can improve. Please feel free to contact our support team at ICA_Feedback@ica.gov.sg.

### 1/5 — Doesn’t work when it needs an upgrade.

*2026-04-10*

Unnecessary updates that happens consistently and doesn’t allow you to use basic functions of it

**Developer response:** Dear Webbertador, we’re sorry to hear about your experience with our app. Updates are essential to maintain security, introduce new features, and fix issues. Thank you for your understanding.

### 2/5 — visa scan button can’t be use

*2026-04-01*

Can’t use scan button

**Developer response:** Dear 嗷嗷啊啊我的天, we’re sorry to hear about your experience with our app. To help us investigate, please email us at ICA_Feedback@ica.gov.sg with the date and time of the issue, along with screenshots.

### 1/5 — Worst arrival form!!!

*2026-03-30*

I would rate it a 0 star if I could. Shockingly inefficient way of completing this form electronically. Do better Singapore!

**Developer response:** DearJC_17, we’re sorry to hear about your experience with our app. To help us investigate, please email us at ICA_Feedback@ica.gov.sg with the date and time of the issue, along with screenshots.

### 4/5 — It’s some good app

*2026-03-07*

It’s some good app, but using It's a little difficult, sometimes, the IU is English (but I choose is Chinese), and User data will be lost when updating,  user can’t check the SG arrivecard that has been entered and left the country, wish ICA will work out those questions, we can do better, right?

**Developer response:** Dear LewisTighnari, thank you for your valuable feedback.
We truly appreciate your suggestion and will share it with our team for consideration in future updates.

### 1/5 — So bad

*2026-02-16*

Terrible

**Developer response:** Dear So bad Iva, we are sorry to hear about your unpleasant experience using our App. To help us investigate this matter, please email us at ICA_Feedback@ica.gov.sg with the date and time you experienced the issue, along with relevant screenshots.

### 1/5 — App update fail

*2026-01-27*

The latest MyICA app update is not updating. As a result the MyICA app cannot be used.

**Developer response:** Dear Brett’s Travels, we’re sorry to hear about your experience with our app. Please uninstall and reinstall the app.
If the issue continues, kindly email us at ICA_Feedback@ica.gov.sg with the date and time of the problem, along with screenshots.

### 1/5 — 刷不出来

*2026-01-20*

是否使用不同姓名的护照入境新加坡那一页填完之后一直转圈刷不出来

**Developer response:** Dear vgfdsa18, we’re sorry to hear about your experience with our app. Please uninstall and reinstall the app. If the issue continues, kindly email us at ICA_Feedback@ica.gov.sg with the date and time of the problem, along with screenshots.

## Frequently asked questions about MyICA Mobile

### What does the MyICA Mobile app do?

The MyICA Mobile app is a platform for Singapore residents and foreign visitors to conveniently transact with the Immigration & Checkpoints Authority (ICA). It allows users to submit health declarations and arrival information through the SG Arrival Card feature and provides access to other ICA e-services and the MyICA portal.

### What are the key features of the MyICA Mobile app?

Key features include the SG Arrival Card for submitting health and arrival information, the ability to scan passport biographical data for easy personal information entry, group submissions for up to 10 travelers, and retrieval of submitted records. It also serves as a gateway to existing ICA e-services and the MyICA portal.

### Is the MyICA Mobile app free to download and use?

Yes, the download and use of the MyICA Mobile app are free of charge. There are no costs associated with using the app or its features.

### Who is the MyICA Mobile app intended for?

The app is designed for both Singapore residents and foreign visitors who need to interact with the Immigration & Checkpoints Authority (ICA). This includes submitting arrival information and accessing various government e-services related to immigration.

### Is the SG Arrival Card a visa?

No, the SG Arrival Card is not a visa. Visitors should check the Immigration & Checkpoints Authority (ICA) website to determine if they require a visa to enter Singapore.

## Version history (last 5 releases)

### 1.18.0 — 2026-08-20

security enhancement

### 1.17.1 — 2026-07-21

SGAC enhancement and optimization

### 1.17.0 — 2026-06-30

Security enhancement

### 1.16.1 — 2026-04-08

- Bug fixes

### 1.16.0 — 2026-03-24

SGAC enhancement and optimization

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*