# MyICA Mobile — user reviews

> 65 indexed App Store user reviews of MyICA Mobile by Immigration & Checkpoints Authority of Singapore, rated 2.80/5 from 60 ratings.

- Source: https://appshunter.io/ios/app/myica-mobile/id1584952674/reviews
- App overview in markdown: https://appshunter.io/ios/app/myica-mobile/id1584952674.md
- Rating breakdown: 5★ 19 · 4★ 5 · 3★ 7 · 2★ 5 · 1★ 24

## Newest reviews (14 of 65)

### 2/5 — visa scan button can’t be use

*2026-04-01*

Can’t use scan button

**Developer response:** Dear 嗷嗷啊啊我的天, we’re sorry to hear about your experience with our app. To help us investigate, please email us at ICA_Feedback@ica.gov.sg with the date and time of the issue, along with screenshots.

### 2/5 — Frequent updates

*2026-01-12*

Every time I try to use the app, it asks to be updated. Very troublesome when on roaming data

**Developer response:** Dear LAguy!, we’re sorry to hear about your experience with our app. Updates are essential to maintain security, introduce new features, and fix issues. Thank you for your understanding.

### 3/5 — 经常在“是否不同姓名护照入境”时卡住，无法进入下一步

*2025-08-29*

近日，尤其是app版本更新后，不同时段、不同型号手机、安卓、苹果系统，均出现了类似的情形，且持续时间较长

**Developer response:** Dear atangcn5678, we are sorry to hear about your unpleasant experience using our App. The Min. Android OS for MyICA Mobile is Android 11 , to prevent security exploits, pls kindly upgrade your Android OS or use another device to install the App for continued security support.

### 1/5 — Still doesn’t work in Aug 2025

*2025-08-14*

Freezing at “have you used passport under different name in Declaration.

**Developer response:** Dear triks_melb, we are sorry to hear about your unpleasant experience using our App. 

To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

### 1/5 — 无敌了

*2025-08-06*

绝对是最奇葩的软件 选中文是个摆设麽 开发者是怎么做到那么多人吐槽 依然岿然不动的

**Developer response:** Dear 无敌了, we are sorry to hear about your unpleasant experience using our App. 

To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

### 1/5 — 选了中文还是英文界面

*2025-07-18*

选了中文还是英文界面

**Developer response:** Dear 🐦久, thank you for your valuable feedback. We appreciate your suggestion and will share it with our team for consideration in future updates.

### 1/5 — 语言无法切换

*2025-07-14*

我可以说英文，但是你 app 中选择了中文仍旧显示英文就是对我的不尊重了。

**Developer response:** Dear 键盘出征, thank you for your valuable feedback. We appreciate your suggestion and will share it with our team for consideration in future updates.

### 1/5 — App doesn’t work don’t bother

*2025-07-02, version 1.11.2*

Spent a lot of time entering passports and details on last step the app gets stuck. Had to go to kiosk at airport and do it all over again on their system. Don’t waste your time.

### 1/5 — iPad view portrait only

*2025-05-01*

The app only shows on an iPad in portrait orientation. What if, like many people you use with a keyboard in landscape orientation? I travel to Singapore every 4-8 weeks so am a frequent user of the app.

**Developer response:** Dear fxy1, we are sorry to hear about your unpleasant experience using our App. 

To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

### 1/5 — Bad user experience design

*2025-04-14*

The MyICA app is seriously frustrating to use. The user interface is poorly designed—clunky, confusing, and far from user-friendly. Document scanning interface is confusing, even asking email address and phone number for a baby. 

Overall, it feels like this app was designed without much thought for real users or real-life situations. Definitely needs a serious overhaul.

**Developer response:** Dear Samxsam69, we are sorry to hear about your unpleasant experience using our App. 

To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

### 1/5 — Too complicated and hard to navigate

*2025-04-11*

To declare country + state + city is a very long list to navigate. As a visitor to a foreign country, it is difficult to pick from the long long list

**Developer response:** Dear FFlyer1, we are sorry to hear about your unpleasant experience using our App. 

To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

### 2/5 — Clunky site

*2025-02-13*

You can do better Singapore

**Developer response:** Dear user, we are sorry to hear about your unpleasant experience using our App. Noticed that your title is clunky site, are you referring to the ICA website instead of the App? 

To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

### 1/5 — 空白になる

*2025-02-05*

完了メールも届かない。最後の画面が空白になる。

**Developer response:** Dear かなやたかややたな, we are sorry to hear about your unpleasant experience using our App. 

To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

### 2/5 — 关于App语言

*2024-10-29*

语言切换中文后返回主页不显示中文，怎么处理。

**Developer response:** Hi Weilong, the dashboard does not have language translation, however, there is translation option under SG Arrival Card. You can tap on the language translation icon at the top right hand of the screen.

## Most critical reviews (10 lowest-rated)

### 1/5 — The website is much better than using this app.

*2026-08-07*

The app has been acting up lately and keeps crashing.
The app is unstable and freezes every time I open it

**Developer response:** Dear あいだぴっくちゃ, we’re sorry to hear about your experience with our app. Please uninstall and reinstall the app.
If the issue continues, kindly email us at ICA_Feedback@ica.gov.sg with the date and time of the problem, along with screenshots.

### 1/5 — Poorly designed, very inefficient

*2026-05-18*

Unfortunately, you have to use either the MyICA mobile app or the SGAC e-Service website to complete an entry card prior to arrival in Singapore. The mobile app is pretty terrible and excessively inefficient. 
1) If you have already filled out an entry card using the SGAC e-Service website, the app has no option for you to log in to access or edit your existing entry card. In fact, the very limited FAQ in the app tell you that you have to view the website for information about logging in to view your existing entry card, and the website says you need to log in using the app.
2) When filling out the entry card, you have to indicate your last departure city immediately prior to entering Singapore. The mobile app requires you to scroll through more than a thousand cities to select one. So if you enter Singapore from Seoul, for example, you have to scroll down past more than 1000 cities to get to the South Korea section, and then find Inchon in the dozens of South Korean cities listed. The website lets you start typing and quickly and efficiently filters the remaining options. For example, if you type SEO in the field in the website, it immediately filters out the thousands of cities and only lists Seoul.
3) If your first destination city when leaving Singapore is different from the city you arrived in Singapore from, you have to repeat the same time consuming and inefficient process. Luckily, if you are departing to the same city you arrived from, there’s a checkbox so you can skip having to do this a second time.
4) There’s no intelligence in the backend system to recognize whether you have already completed an arrival card. For example, if you filled out an arrival card on the website and then discovered that you can’t lookup or access it from the app and you create a new one in the app, it doesn’t recognize that literally every single detail you have entered is identical to an existing arrival card.

Bottom line, use the website, not the app.

**Developer response:** Dear Bummer Toons, thank you for your valuable feedback.

We really appreciate you taking the time to share your experience.
To address a few of your points: 

• You can search for your past submission on the SG Arrival Card (SGAC) website and edit certain fields or simply submit a new entry. The absence of a login is intentional, designed to make the process more convenient for all travellers without the need to manage an account.
• To search for cities, the mobile app does support the same search functionality as the website - typing a few letters will filter the list quickly, so there's no need to scroll through all the options. 
• Additionally, you can save your profile on the app to pre-fill most fields automatically, which should speed things up considerably on future trips.

We are actively working on improving both the website and app to make them more intuitive and easier to use, and feedback like yours helps us prioritise what matters most to travellers. 
Thank you again for helping us do better.

### 1/5 — 申报页一直在卡

*2026-04-29*

能不能优化一下软件😅

**Developer response:** Dear SrainV, we’re sorry to hear about your experience with our app. We’d like to learn more so we can improve. Please feel free to contact our support team at ICA_Feedback@ica.gov.sg.

### 1/5 — Doesn’t work when it needs an upgrade.

*2026-04-10*

Unnecessary updates that happens consistently and doesn’t allow you to use basic functions of it

**Developer response:** Dear Webbertador, we’re sorry to hear about your experience with our app. Updates are essential to maintain security, introduce new features, and fix issues. Thank you for your understanding.

### 1/5 — Worst arrival form!!!

*2026-03-30*

I would rate it a 0 star if I could. Shockingly inefficient way of completing this form electronically. Do better Singapore!

**Developer response:** DearJC_17, we’re sorry to hear about your experience with our app. To help us investigate, please email us at ICA_Feedback@ica.gov.sg with the date and time of the issue, along with screenshots.

### 1/5 — So bad

*2026-02-16*

Terrible

**Developer response:** Dear So bad Iva, we are sorry to hear about your unpleasant experience using our App. To help us investigate this matter, please email us at ICA_Feedback@ica.gov.sg with the date and time you experienced the issue, along with relevant screenshots.

### 1/5 — App update fail

*2026-01-27*

The latest MyICA app update is not updating. As a result the MyICA app cannot be used.

**Developer response:** Dear Brett’s Travels, we’re sorry to hear about your experience with our app. Please uninstall and reinstall the app.
If the issue continues, kindly email us at ICA_Feedback@ica.gov.sg with the date and time of the problem, along with screenshots.

### 1/5 — 刷不出来

*2026-01-20*

是否使用不同姓名的护照入境新加坡那一页填完之后一直转圈刷不出来

**Developer response:** Dear vgfdsa18, we’re sorry to hear about your experience with our app. Please uninstall and reinstall the app. If the issue continues, kindly email us at ICA_Feedback@ica.gov.sg with the date and time of the problem, along with screenshots.

### 1/5 — 不好用，改进兼容性

*2025-11-10*

一点都不兼容，不好用

**Developer response:** Dear hwjwjehrhjrjenevsuwokwbehh, we are sorry to hear about your unpleasant experience using our App. 

To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

### 1/5 — 今天下午又来了没有机会再说吧。

*2025-08-25*

一点钟左右睡觉吧

**Developer response:** Dear k l k k k, we are sorry to hear about your unpleasant experience using our App. 

To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

## Most praised reviews (10 highest-rated)

### 5/5 — 問題なし

*2025-09-22*

何の問題もなく普通に使えました。スムーズで便利ですね

**Developer response:** Dear Japanes biriyani lover, thank you for your feedback!

### 5/5 — Simple & straightforward

*2025-09-21*

A simple to use and effective App.

As a frequent traveller to Singapore, this app makes the mandatory pre-arrival declaration very simple and it typically takes me less than one minute to submit an individual declaration.

I used to submit my declarations via the SG ICA website, but this is so much easier, especially since my personal data is preloaded.  

The one comment I will make is that since the app holds personal data, perhaps the app should also be password protected.  This has also been commented on by another review.

**Developer response:** Dear Pietro.150, thank you for your valuable feedback. We appreciate your suggestion and will share it with our team for consideration in future updates.

### 5/5 — MOE HEIN KHANT

*2025-03-17, version 1.10.0*

I really loved government because for attend my diploma school in Singapore and we have expired visit pass, we have to leave.So, we go ICA and ask Officer. The Officer are very kindly and care about details me. Then, she made I’ll stay in Singapore by legally. I’m okay now and so happy, thanks a lot to glass Officers girl, Love much…💚

### 5/5 — Good app

*2024-10-23*

Works well .. was easy to use saved time

**Developer response:** Dear majmaj3030, thank you for your feedback!

### 5/5 — Works like a charm

*2024-09-13*

Once you save profile for yourself and family members it’s a breeze to get the SGA submission done - individual / family can be done as late as getting off the flight or even during mid flight using inflight wifi- the option to create a new submission sometimes is hard To locate else it’s great to use instead of a website.

**Developer response:** Dear JR-USA-1, thank you for your feedback!

### 5/5 — Seamless. Intuitive

*2024-03-31*

Online via website would not work. App was quick and easy

**Developer response:** Hi mdhsisjsn, thank you for using MyICA mobile!

### 5/5 — Works just fine

*2023-06-14*

I was little worried after reading the negative evaluations, but for long-term residents the app works perfectly fine. It seems to remember your profile, which is really the only thing one needs. And it seems somewhat faster than the web-based rival card. Thanks!

### 5/5 — ウェーブマスター坂口拓

*2023-02-08*

ウェーブで世界征服した

### 4/5 — It’s some good app

*2026-03-07*

It’s some good app, but using It's a little difficult, sometimes, the IU is English (but I choose is Chinese), and User data will be lost when updating,  user can’t check the SG arrivecard that has been entered and left the country, wish ICA will work out those questions, we can do better, right?

**Developer response:** Dear LewisTighnari, thank you for your valuable feedback.
We truly appreciate your suggestion and will share it with our team for consideration in future updates.

### 4/5 — Submitted Online Submit again in App?

*2025-02-17*

I wish there was a way to link your already submitted SGA (online PC) to this app. It seems like I had to submit again on this app to see the receipt. Hopefully this will not be a problem.

**Developer response:** Dear TotoWashletUser, thank you for your valuable feedback. We appreciate your suggestion and will share it with our team for consideration in future updates.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*