# myID - Australian Government — user reviews > 1,042 indexed App Store user reviews of myID by Australian Taxation Office, rated 1.70/5 from 28 ratings. - Source: https://appshunter.io/ios/app/myid-australian-government/id1397699449/reviews - App overview in markdown: https://appshunter.io/ios/app/myid-australian-government/id1397699449.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 23 ## What do users think of myID? Overall sentiment: negative **Pros** - 👍 Enhanced security features - 🚀 Easy to use **Cons** - 🐛 Constant update issues - 🤯 Confusing and frustrating user experience - 🔒 Concerns about data privacy and security - 🤖 Lack of human support and poor customer service **Commonly reported bugs** - App crashes and freezes - Unable to verify identity documents - Endless loop of update prompts with no actual update available - Inconsistent app behavior across devices **Most requested features** - Ability to use non-Australian ID documents - Seamless integration with myGov - Clearer instructions and guidance - More user-friendly design and navigation ## Newest reviews (18 of 1,042) ### 1/5 — All Aussie Gov related apps TRASH *2026-08-15, version 3.17.0* -1 star *Fart Noise ### 1/5 — Unbelievably poor customer experience *2026-08-14, version 3.17.0* Frustrating app with no ux ### 1/5 — All is atrocious *2026-08-13, version 3.17.0* I’m not sure if I have some sort of inability to understand how to handle the myID app. I’ve attempted to identify myself through various forms of identification yet it says it’s invalid even tho I’ve tried every method the help article suggested and now I’m locked out. This app is awful. ### 1/5 — Hate it *2026-08-13, version 3.17.0* Could use some work, other than that I hate it ### 1/5 — Awful - 0 stars *2026-08-13, version 3.17.0* This is a horrible process, what is wrong with a normal physical ID that gets verified as and when required, why change things and make such a bad experience? ### 1/5 — Unusable *2026-08-12, version 3.17.0* This app is confusing, and has fundamental problems. If you change your email, prepare to be caught in a technical stalemate. ### 1/5 — As expected *2026-08-12, version 3.17.0* Worse piece of rubbish I have ever seen. Apparently this government is useless at everything. ### 1/5 — myID does not help login *2026-08-10, version 3.17.0* need myID to login to myGOV but both cannot work ### 1/5 — CHARGED UNWILLINGLY *2026-08-10, version 3.17.0* Nowhere does it state this is a paid app, all it says it the App Store is “Get”, there is no price tag. But in order to download the app you must input a valid card number which you then get charged $30 without any notice !! ### 1/5 — My account has been hacked *2026-08-04, version 3.17.0* I found out by accident my account had been hacked in November last year. My ATO details had been changed including phone and banking details as well as now my apprenticeship data management app has been updated via MyID app. This is not safe and I’m having to continuously block and shutdown the hacker. Another government failure it seems. ### 1/5 — Don’t download it! *2026-08-04, version 3.17.0* If you don’t allow people to use it to log in myGov, then DON’T MAKE IT! ### 1/5 — whichever clowns made this app should be hung *2026-08-02, version 3.17.0* acoording to myID, i’m not an existing person. tells me that my birth certificate, driving license, and passport (all correct details and unexpired) are all incorrect. horrible app ### 1/5 — Terrible and cyclical *2026-08-01, version 3.17.0* No options to erase data and start from scratch so if you made an error, you’re stuck in a logic loop haunting you forever because you can’t move forward due to that previous entry, but you can’t delete that previous entry either. Just stupid. Trying to help my 80 yr old mother and this is the worst UX. ### 1/5 — can login to service wa *2026-08-01, version 3.17.0* very bad app update your app so easy to login to service wa why it is two app to login bad app. ### 1/5 — Slow *2026-07-28, version 3.16.0* If this was a horse I’d shoot it ### 1/5 — Nightmare to navigate *2026-07-23, version 3.16.0* I had to create a digital Id as I was considering restarting my business. Had a different email to my DSP pension . Made the mistake of not using the same one. As per phantoms review it’s an endless loop of trying to authenticate one to access another. Digital Id. Passkeys. User names & logins which don’t work until you’ve logged into the ID which still didn’t register properly as it’s a different email & now I can’t get im to even update. Such a waste of taxpayer money (& time). I’ll have to try & talk to a real human to see if they can help but they ll prob just send me back to this useless app. ### 1/5 — USELESS *2026-07-23, version 3.16.0* am absolutely mind boggling waste of time Unable to log into myGov or ato after setting up strong id ### 1/5 — So Complicated *2026-07-23, version 3.16.0* this app makes everything so complicated ## Most critical reviews (10 lowest-rated) ### 1/5 — Endless loop of errors *2026-08-19, version 3.17.0* Can’t add ID cos already got an account, it directs me to sign in as existing user but when I go to sign in as existing user it basically gets me to make a new account. Repeat for 2 hours. Cool. ### 1/5 — Too complicated to use *2026-08-19, version 3.17.0* I tried to log in to my Centrelink using this app and couldn’t use it. It’s too complicated for this pensioner. It asks me to enter a code that I don’t have. Why make it overly complicated??? I won’t use it. ### 1/5 — myID *2026-08-18, version 3.17.0* It didn’t work… go back to old apps. You are so dumb IT people.. ### 1/5 — Trash *2026-08-18, version 3.17.0* I’m not even joking this app is literally trash, it would be more beneficial if this thing didn’t even exist in the first place. ### 1/5 — Clumsy *2026-08-18, version 3.17.0* Seems it can’t be activated on an iPhone and then download onto an iPad without going through the whole process again. There has to be a better way. ### 1/5 — Just in a constant locked out loop with this app *2026-08-18, version 3.17.0* Authenticator again Authenticator again Authenticate again, again authenticator again again again again again again how many times do I have to authenticate? I hope we are getting more people in the Call centres because I’ve had to call six times already this week :)just to gain access to the account :) ### 1/5 — Zero star *2026-08-17, version 3.17.0* If there is 0 star, I would. Stop wasting tax payers money and create something that doesn’t work well! First time using the app already seeing constant spin and cant do anything!! Imagine a third party app performing like this, all staffs would sacked!! ### 1/5 — Awful app *2026-08-17, version 3.17.0* Run by the Jews ### 1/5 — Birth of date field broken *2026-08-16, version 3.17.0* Bug hasn’t been fixed in over 6 months. Have provided feedback 3 times about the issue and nothing done about it ### 1/5 — Does not work *2026-08-16, version 3.17.0* Stuck in a loop, will not verify with MyGov. Have followed all requirements ## Most praised reviews (10 highest-rated) ### 5/5 — Worked fine for me *2026-08-19, version 3.17.0* Worked pretty much as intended when I had to use it to get a background check for US Global Entry. Simple to use, no surprises. Interesting that it has such low ratings, definitely made me a bit uneasy when I first saw it. But yeah. Good job myID team ### 5/5 — DOB entry *2026-08-09, version 3.17.0* Thank you for fixing the DOB entry problem with the scroll up down wheels. 🤦‍♂️ now it’s text box. ### 5/5 — Needs update to open *2026-07-01, version 3.16.0* Needs update to open but its circular and just takes me back to the app ### 5/5 — Mr *2026-06-28, version 3.16.0* Thanh ### 5/5 — Works for me *2026-06-24, version 3.16.0* Works reliably for login to ATO for me. I find it a convenient 2FA. ### 5/5 — It’s easy to use *2026-04-18, version 3.14.0* Maybe they’ve fixed previous issues but I found this app super easy to install and use. ### 5/5 — Cannot access or update *2026-03-23, version 3.12.0* I have had ongoing issues for over a year and have spent hours on numerous phone calls for help. Still cannot access myID or mygov. Hopeless ### 5/5 — Useless *2026-02-09, version 3.12.0* Only open my old app and not able to use it, don’t download it ### 5/5 — Works well *2025-12-02, version 3.12.0* This app works well. Tip: Use the “Remember my choice” option to make things simpler on next use. ### 5/5 — Identity App hard for dummies *2025-12-01, version 3.12.0* Identity apps are designed to ensure your login credentials are protected. I use this for business and personal and have no problems whatsoever linking to my government accounts. So glad this is available. First time users should watch the instruction video before making negative feedback about the app. Once you know how to use it you will regret your negative review. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*